I went in yesterday to get a trombone for my son starting sixth grade band. I was a bit nervous, because I wasn't sure what to ask for. I came in, was greeted right away. I love that when you walk right in there is a table with sanitizer and masks. Everyone must clean hands when they walk in. Right away, I told Ashleigh what I needed and she got right to it! Suddenly, I had everything I needed. The transaction was smooth and I am grateful. The look on my son's face when he finally got his trombone was so worth it. :) Thank u!
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We to rent to buy an instrument for my son's middle school band for next year. The guy that took care of us eas good, but the other lady not so nice personality. Its a family pwn business and I believe thst they are mot too professional. They have better prices than the other company.
They have a great selection of guitars acoustic and electric, however their bass selection is very limited. The staff are all 10/10, super nice and knowledgeable. Great selection of accessories for instruments as well. I've been a loyal customer here for years and will continue to do so.
Strait up sucks. I have never been treated with such disrespect anywhere. I had a substantial cash in hand amount in search of a new guitar. So i found this amazing flame burst deluxe strat that was calling my name, i like to take my time with a guitar and know it intimately before i consider buying it. so i was in the amp room trying it out and after about 10 minutes the guy comes in ask if I'm done demoing the guitar i said no and he said yeah you are just straight up told me to leave .Im still dumbfounded that this happened. I hope that guy get fired because they actually have some really nice guitars that i WOULD buy but not as long as that guys there. Even if i was loud he should have asked me to turn it down, i mean if you re gonna have things that make rock n roll you should understand that that's what people will do with them and don't be a jerk about it either.
Bought a used guitar from Strait Music Company off of Reverb, and it came in off the charts, amazing, basically brand new condition. The price was the same or better than anything else I could find online for the same guitar, despite being in FAR superior condition. Thank you so so so much. Buy from this place, you won t be disappointed.
My daughter needed a replacement reed for her oboe, and the staff was incredibly helpful in helping us select new ones. We've been coming to Strait for years, for all kinds of musical needs: choral music, sheet music for the piano, instrument repairs, instrument purchases, etc. The staff is always courteous and patient. The store used to be a movie theater, which may explain the slightly chaotic organization and layout... It can be a bit overwhelming, and it's easy for me to feel a bit lost and disoriented in trying to find what I'm looking for.
The store staff offering assistance seemed nice, again you have sanitizers at the entrance and everyone's wearing masks, the place seemed very clean, I didn't see any used guitars fitting what I was looking for but I will return to check again.
Strait music has good customer service, the technician was able to look up exactly what we need for my son to get started in band this fall. She got everything set up to be delivered to his school for the beginning of next year. The instrument was in good condition and the price was reasonable.
I went for the first time since the merged with Violins Etc.. I was able to get everything I needed, and they helped me find additional material. Everyone at Strait Music has always been kind and helpful. I will return!
Poor customer service, people behind the registers wouldn't say anything or even acknowledge us to make a purchase. Would not recommend this place to anyone who values customer service.
Great shop. With two locations, Strait Music is the Austin area's most comprehensive music store and is a dealer for fifteen, or so, major guitar brands including Gibson ("Five Star") status and Martin, Taylor, Fender, Takamine, Gretsch, and on, and on! That's just guitars. Their selection of amps and "all things guitar" is second to none. Whether guitar, amp, or accessory, each product line Strait carries is represented in earnest, with no shortage of models to choose from. The main thing I'm keen on is the laid-back but, this is important, professional atmosphere which clearly comes from the store's management and cascades down through sales and instrument setup and repair. With the inexorable expansion of online guitar influence from Reverb, G-Base, eBay, and Craigslist, Strait has been one of the few stores, and now I'm talking nationally, to maintain a substantial "brick and mortar" presence. With smaller local (again, speaking nationally) stores struggling to stay afloat, Strait has navigated these fresh waters with aplomb. That's not any easy thing to do in a business where profit margins are historically low. People who own and operate music stores do it for the love and greater good of both music and community, not to make money hand over fist. So the next time your walking around Guitar Center think of the long term damage you're about to do to these smaller (many, like Strait, are steeped several family generations deep) but far more knowledgeable store owners, their loyal staff (not like Guitar Center's "Hey, dude, what's up..." revolving door of salespeople) and, layers deeper, the long term degradation of both the commodity (guitars and related gear) and community (the kind of people you want living next door). It's easy to buy a guitar on line. But the buying experience and customer service (there is none) last only seconds and the only people you're helping are the heads of monolithic, mega-corporations. Think about what you're doing. It's a way of life. You'll make the world a better place and feel better doing it by leaving Mr. Anonymous at home in front of the computer while you jog or bike on down to strait for a far more meaningful buying experience.
Hands down best guitar shopping experience in Austin.
The staff at both locations were helpful, patient, knowledgeable, and passionate about music. Really great customer service - engaging but no sales pressure - and even though I didn't buy a guitar the day I came in, I imagine I'll order through Strait when I eventually make a decision since I was so impressed.
Contrast that with the experience at the big box guitar store here and it's clear to see why Strait has stood the test of time
Awesome place for a huge variety of products, good prices, and good service. Also, very friendly on letting you play any of the instruments. Even if they are significantly out of your price range.
Want to go to a family owned music store but you need the same products and services as guitar center? Well this is the one stop shop. Acoustic pianos, band and orchestra, guitars, pedals, even DJ equipment and sound recording. This place has everything covered
Staff is extremely polite and helpful. I was helped find exactly what I wanted. I felt price I paid was comparable to Amazon. Wide assortment of musical instruments at every price level.
We had a wonderful experience when shopping for an acoustic piano. No pressure but very knowledgeable sales representatives helped us every step of the way. We are very happy with our new piano!
Took instruments in for repairs. The repair work and customer service is good. Folks in the store are very knowledgeable. They are just a little expensive.
Absolutely love this place! An Austin original. Staff are always friendly, courteous, and extremely knowledgeable about the wide variety of products. I'm raising two musicians, and it is by far, their favorite place to shop.
Dustin in keyboard area was very helpful. Item out of stock but advised me of options. Travel to another location or be notified when restocked. Only took 2days for restock. Dustin personallt notified me. Thx. Kids loving the keyboard.
Glad they are reopened. Stopped by this morning and of all the covid controls in place elsewhere, their process seemed a bit extreme. You walk in and get stopped immediately by staff who interview you and have you sanitize (good policy) then are asked what you need and are escorted by staff to the exact item. You are not allowed to look around at all and staff come behind you and block off areas to prevent any roaming. I was in for several items but left early due to all of the controls. I understand they are trying to be safe and respectful but the entire process felt like you were entering area 51. I've visited hospitals with less regulations in the last couple months.
David Strait is the man to see if you're looking to buy a piano in Austin. I was recently in the market for a nice upright piano for my wife. On the first visit, we went into the store together to get an idea of what our options were and what kind of cost to expect. David patiently showed my wife all the different upright piano options, and she got to figure out which ones she would like best. We decided that the Yamaha U1 or U3 would be our best bet. My wife didn't think we could currently afford a piano, but unbeknownst to her, I had figured out a way to make it happen.
I made my second visit to Strait Music the following week by myself to buy my wife the piano she wanted. David Strait gave me a very fair price on the U3, and we made it happen. The piano was delivered the same week and within the window that was promised. That afternoon when my wife got home, she was in for the surprise of her life!
We enjoyed our experience at Strait Music so much that the day after the piano was delivered, my wife and I went back to purchase a bunch of new sheet music. They have a great selection, and chances are they will have what you are looking for. If you have any musical needs in the Austin area, I would very highly recommend Strait Music.
Was looking for a small replacement part for my Shure earphones. The folks in the pro-audio department went above and beyond to help me out. Great service.
This s a really cool locally owned music store. Huge selection of old and used. Everything from drums to pianos. I have never experienced staff as knowledgable and friendly at any other music store.I highly suggest shopping here before going to Guitar Center.
I called about getting a setup done for my Strat. They said they charge $65 for the whole shebang (cleaning, fret work, setup, everything). There was no option to just set the bridge up and adjust the truss rod, so I said "Fine, whatever I'll just take it in". I dropped it off and the guy who took asked if I wanted to wait around or have them call me when it's ready. I said I was gonna leave and that they should call me. Then the guy said it usually takes around 10 days which made no sense to me. Why would they ask if I was gonna wait around if I had to wait there for 10 days? I left it there anyway.... over THREE WEEKS went by and I never got a call back. I went over there and they said they hadn't even touched it yet. I just took my guitar back and left. Maybe 3+ weeks is okay for some people to wait for a setup but, to me, that's just ridiculous. I didn't give them a 1 star because they weren't rude about it or anything.
Also their guitar selection is kinda meh.
Edit: I went back a second time and they got it done really fast. The tech was a nice guy. If you ever take a guitar in just MAKE SURE TO ASK how long it might take and hold them to it. Make a follow up call if they don't get back to you in a few days. Sometimes they're crazy backed up. The setup on my fender was actually really nice and comfortable. I'd take it there again. I'd still like to see I bigger brand variety (PRS, Ibanez, Jackson) but they've probably decided that their average customer looks for what they already have in stock.
You want it they have it. The staff are as friendly as can be and helpful beyond expectations, the selection of instruments is huge. Definitely worth a drop by if you are looking for a new keyboard, guitar, drums, string or wind instrument.
straitmusic.com
