Stokes Honda North Reviews

They are very friendly and anytime I have had a issue with my car the service dept. and manager has always done everything possible to help me. They have a nice waiting area, a shuttle driver to take you and pick you up while waiting for car service. They have workshops that are fun and knowledgeable that I love attending. I have always recommended Stokes Honda to anyone that I know is looking to buy.

Francis Sinsuat gave me and my husband the best service went above and beyond to put us in the car we wanted very happy customers

Lonnell Banks is awesome!! Thank you for my new car.

I had a horrible experience! I was so angry with how I was treated that I walked back in that store to give them a piece of my mind! Then this well dressed man walks up to me and says, Sir, that s not right nor fair, I will do whatever I can in my power to help assist. I don t want to sell you anything I just want us to be friends and maybe we can start fresh and regain your business. I wasn t expecting that. From anyone! He took time away from his busy day to take care of me! So my wife and I bought a new Honda Accord from Donte Barr. I can t explain how much it meant to my wife that someone stopped and cared! Donte you don t sell cars you heal hearts and make bad experiences great! Thanks!

Francis,hands down the best one there,he won t fail to meet your needs, full of life,professional. He always makes buying car experience less stressful, and more smoother. I would highly recommend him for anyone. .

I had great service from Jibran(PJ). I came in did not have an exact idea what I was looking for and he help me find my new car. I appreciate all his help.

Stokes Honda is the place to buy a car!! Go see Kathleen for all your car needs! She is amazing

Lonnell Banks is a very thoughtful sale man, I will be back because of him..
Nice guy. . was not pressure and he was very understand with my choices.

Thanks to Bennie for really giving me a great car buying experience and helping put me up in a slick new accord! Had a great experience and was able to get the price I needed!

Great experience working with Kathleen and the entire sales team at Stokes Honda North! Willing to communicate and discuss the best option for our family and we were able to walk away with what will perfect for us! Thank you again!

So happy with the service! I had taken my car to 2 other places and no one could solve the issue. After one trip, my car is finally fixed. Heather was so helpful!

Andrew Sinsuat was very helpful, product knowledgeable, friendly, and has great customer service! I would recommend him to family and friends. Go see Andrew Sinsuat if your looking to buy a new car!

I would highly recommend shopping at Stokes Honda especially with the excellent service provided by Mr. Jerome Ravanel!!! He s a very great salesman, and much appreciated for helping me get my new car!!

Went there to find a new car, we were helped by Francis. He was very informative and was very friendly. He helped me find the perfect car. No pressure he just asked what my preferences were and he pointed me to my HRV. Thank you, you guys are amazing!

Had a great experience working with Michelle grooms I wasn't able to purchase at this time but she was on top of trying to find the vehicle I was looking for. If your needing someone that will pay attention and work hard for you then go see Michelle Grooms.

My experience was absolutely amazing . I worked with such a amazing woman named Sharon McCoy . She was extremely helpful and had so much knowledge of the vehicle that I was interested in and also purchased. Definitely recommend Stokes Honda and working with Sharon McCoy

My sales person Veronica Rodas is amazing worked great with our needs. Dealership management is also great

Avoid at all costs! Went in for a test drive to see if we might want to switch from our Nissan Quest to an Odyssey. The sales people were nice at first but quickly started to turn on the pressure. We tried to leave several times, every time they would get in between us and the door. They promised us the moon- the best price a warranty that covered everything. Now one year later we have a faulty entertainment system, out of date navigation, a radio that asks for a code every other day and now the starter went bad; NONE of which is covered by their magical warranty we are paying thru the nose for. I'm sure this vehicle is going to be trash long before I ever pay it off. All because we wanted to take a test drive! Never again will I step foot there and do not recommend them to anyone. Very high pressure and LOTS of lies- they'll tell you anything to get you to buy one of their prices of junk.

Great customer service!!!! I would highly recommend them to anyone.

Stokes Honda is the best! They really want the best deal for you and not just sell you any car. Katheleen is one of the sales reps that helped me the entire time I was there and showed the best customer service I have seen in the car business! KUDOS TO HER! I will always drive a Honda for now on. THANKS STOKES HONDA NORTH!

Jerome was awesome. He was friendly and very knowledgeable about the product. I love my new CR-V.

Sales team is great, as you would expect -- but as soon as you drive off the lot you can expect much less! Service department doesn't meet deadlines, doesn't reach out to customers to inform of issues, gives incorrect updates regarding the readiness of your vehicle. In our case, the used vehicle i bought from them needed maintenance the week after I bought it... It was sent across the street for service (Dodge dealer) and when I called for a status update no one could even locate my vehicle for hours! They had my vehicle for 3 of the first 4 weeks I owned it. Terrible! Just hoping I have no more issues requiring their service department.

*** UPDATE: Even after the wonderful reply below from a seemingly caring staff member, NO ONE has ever contacted me in any way. Now we are dealing with a bad alternator on a vehicle we've only owned for 8 months and I don't know whether to go to a private mechanic or tempt fate with the dealer again. Nightmare.

Stokes Honda has the best deals and the staff is friendly and helpful. Kathleen is very informative and easy to work with. I highly recommend that you request her as your salesperson!

I bought a 2014 Honda EX and it was the easiest transaction I have ever made when purchasing vehicles. Make sure you ask for Kathleen because she knows her product and she will gladly help you through every step of the car buying process!

We worked with Richard French when we came in he was very helpful and kind.

Ask for Tim. Great guy. Family man. Definitely will treat you like he lives by the golden rule

My wife and I had an excellent experience with Stokes, as they were able to get us the exact model we wanted for the right price. Both Lonnell Banks and Andrew Edmondson were very helpful throughout the process and very patient with us while we made a decision.

They're so sly and deceitful. I've been there for 2 oil changes so far and each time they've tried to up sell me on parts and services that I know I don't need. On the front end, their salesmen sit outside like hawks waiting to pounce on you. We will be trying Hendricks Honda next time.

Edgar, Tommy and Yomi were awesome to deal with. Superb customer service.

Candace LeeHey guys I just want to thank Candice leave for a great service here tonight she was able to get me some but this was our first one we did a great job with no interest down if I paid on June 1 my payment on time is easy breezy cover girl from BRIDGET and berry and thank you Joe and Francis for all you do for me have a great

PJ Serrano is very professional. He makes buying car like a walk in the park. I highly recommend PJ when planning on buying a car at Stokes Honda.

My wife and I went in to look at a civic. The sales person was really nice and described features of the car and took us inside to discuss numbers. Immediately we were handed to a guy who I'm not sure if he was a sales manager or what but the whole conversation lasted maybe 10 minutes. The first price was over what the online price said by thousands to which I said no. He came back with a price still pretty High to which I asked where the numbers were coming from and how it broke down to a monthly payment. At that point he told me he wasnt sure what APR they offered... "maybe 1.9% maybe 2.9, I'm really not sure". I got no answer on a monthly payment and so I had to pull out my phone and calculate it myself. I told him the number was way high and he told me to have a good day. He never took my number and I never got a card. We left and bought the same car for the monthly payment I told the guy while at stokes that I wanted immediately after.

Customer since 1980, and have always been treated with courtesy, respect and great service.

Inefficiency at it's finest. Let's have 5 people in Management looking at me when I walk in but no one can check me into my oil change appointment because the one person responsible is too busy...

UPDATE Sep 30 2019
A1 Maintenance due. Oil change and tire rotation needed only. They added nearly $40 additional for oil and fuel conditioners when Honda recommends no additives for fuel or oil. Drove 3 miles in 2018 Civic and low tire light comes on...
Drive to Hwy 17 instead of dealing with their tactics.

What a great salesperson. Knows a lot about Honda.... GREAT..Kathleen Fechter

Go see Breanna! I'd give more than 5 stars if I could!!!

Was extremely offended by a service rep handing me a $500 estimate for 30k mile maintenance. I brought my car in for an oil change and a tire rotation. I was insulted that he would hand me a ridiculous estimate when I did not ask. He refused to take the paper back. The secretary was near by and handed it to her because is did not want. She was ABSOLUTELY rude. She said "why are you handing this to me. You need to take this to service." Your maintenance is a scam and you are trying to take advantage of women. I will not be back.
***also to note, after posting this I decided not to have my car serviced here. I waited over an hour and my car was still sitting on the lot. Additionally, I also remembered on my first trip, I had a flat tire. I was also lied to and told it could be patched. I was also told I needed to replace the tire because it could not be patched. Amazingly, Gerald's patched the tire for free. 32k miles later I still have the same tire. I do not know why I went back, after that experience. Fortunately, there is a Gerald's in mount pleasant that does oil changes - will be going there from now on.

My experience was awesome!!! Alvin Stevens is the best car sales rep I know!!! He helped me pick out the best car that was comfortable and suitable for my family. You can never go wrong with a Military man. He was very courteous, well spoken, and very knowledgeable. He also gave me a great deal on my honda. Oh man oh man. Was it a great deal. I don't like car dealerships, but I'll go to Stokes Honda North because of him. He is a blessing in disguise.

Stokes Honda is the best place to get your new car! Ask for Kathleen. She helped me find the best car to suit my needs. Next car I buy, I'm going back to her. I just fit more comfortably in my Civic than anything else I've owned, and the service at this location was truly top notch.

Took forever to appraise my car than offered me 6000 below trade in value. Once I got them to trade in value they added 1200 the car I was looking to purchase! There service center is also garbage, oil change appointments take 2 hours...would not recommend, there is no way they should have this many positive reviews unless Russian bots doing it...

I guess I've been spoiled by Hendrick's Honda in West Ashley. I've moved to Summerville but I'll be driving back to my old neighborhood whenever I need service on my Honda.

Stokes Honda dealership is great place to visit, wonderful Employee, great customer service, and more, it was a run around for me just to get my car especially dealing with one in particular salesmen I don t remember his name, but he is a tall skinny guy I think it starts with a D, and last name bar I wasn t sure if he knew what he was doing..... but other than that wonderful job stokes Honda.
Thanks again

I was in the market for an Accord Hydrid and found one that checked all the boxes at Stokes. After a phone call, Matthew W. began helping me make this one of the most pleasant and easy car transactions I have ever done. The following week I was scheduled to bring the car in to have it outfitted with leather, Matt was able to put me on a rental, gather all my thing out of my car, then place it all in the rental.

I will always use and recommend Stokes, specifically Matt for anyone in the market for a new or used vehicle. This man even assisted me on his off days.

Thanks!

Stokes Honda has been the best service and people I have ever dealt with. All my vehicles will be serviced and bought from Stokes Honda from now on.

Go see Lonnell if you're looking for a new ride. High-energy, very charismatic salesman. Just purchased a 2020 civic si and he knew every detail of the vehicle from the specs to the new technology. Couldn't be more happy with my new sports car!

Yaya was awesome!!! I highly recommend shopping here for your next vehicle and ask for Yaya. He knows his business and he's upfront and honest. Yami was also great in getting financing. Thanks to the entire Stokes Honda North team for everything!!!

I had a great experience at Stokes Honda with Alex he was very professional and really understanding with my two crying babies. He had a lot of patients with us and made it as smooth as possible

Sharon was awesome. She is honest, looks to get you exactly what you want at the price you can afford. She made shopping for a car one of my best experience s.

Big shoutout to PJ, great salesman to work with. thanks for all the help.we love our new accord hybrid.

If you are looking to get a new (or used) car, Albert Tsakanikas would be perfect for helping you find exactly what you need! Albert Tsakanikas is one of the most honest people I've met, and can explain everything you need to know. You can tell that he takes pride in helping every customer, and I'd recommend him to anyone who is looking at getting a car at Stokes Honda.

Great car buying experience at Stokes Honda Go see Alex!

They have awesome customer service. The process is always smooth and pleasant

Alex was great! Everything about Stokes Honda North was great!
I love my new car!
Go see Alex Stevens for your next car!

Finally pulled the trigger on buying a new car from here, and I m so glad I did. Honda Civic Sport 2020. I was really unhappy with my old car, and Tracy made sure to find me something that fit my budget, and it s got so many great features! The whole staff was really great, and gave me plenty of time to go over all the details with them so that I understood everything about the car and the sale. Thank you so much Tracy!

Awesome experience, didn't get hammered with a lot of salespeople. Let me do most of the talking and got exactly what I wanted and didn't try to sell me in anything different. In and out in less than 3 hours from start to finish. If you ever bought a new car... You know that's quick. My 3rd purchase from here and the experience was the same.

I bought my 2018 Honda Accord Sport at Stokes Honda North. The service was outstanding and Kathleen made the whole experience positive and fun! Stokes Honda definitely the best place to buy your new Honda and Kathleen is the salesperson to ask for. She will take the time to understand your needs and she is very knowledgeable about the Honda products.

Service was fast and smooth, Ashley kept me informed about anything that was wrong and assisted me well

I am amazed at how wonderful Stokes Honda is!!!! This is our 2nd car to purchase from them and we couldn't be more pleased!!!! Kathleen was great at getting just the car we needed!!!

One of the best vehicle purchase experiences my wife and I ever had. Jibran Serrano helped us purchase our 2018 Honda Odessy last summer. At the time, there were only 2 to choose from, but Jibran thought of a third that was available elsewhere and made some phone calls. That vehicle fit the bill perfectly.

Had a great car buying experience at Stokes Honda North go see Alex

Daniel was a huge help in getting us exactly what we wanted! All around great experience

Wife and I have both had Honda/Acura autos for 15 years and were ATTEMPTING to replace her end of lease Honda with the purchase of a new one.

Absolutely a terrible experience. Had an appointment with a sales rep and was told that he was off that day.....although he actually was there and his sales manager just didn't know his name! The exact name that was on the salesperson's business card. Yes... the business card was the one with the Honda logo.

Handed us off to someone who evidently was one of the sales managers favorites. Told him what we were looking for ... and the salesperson said he only had one in stock and it was sold. Really? The next morning a different sales person called to follow up on an internet inquiry from a week earlier and told us she had eleven in stock.

Avoid this place and find another dealer that understands the concept of customer service while attempting to separate you from your $30k.

UPDATE: Ten days later..... no call from the GM. Does anyone think the "owner" is actually the owner as opposed to someone hired to just cut and paste the same canned responses? Does not reflect well on them.

I bought a 2016 Honda Civic from Stokes Honda and had a great experience! We recommend you see Kathleen for the best service ever!!

Yaya was awesome he helped my friend get into his dream truck will definitely come back when I'm in the market !

Lonnell Banks is a great salesman. He's knowledgeable, dependable and humorous. If you're shopping here, ask for Mr. Banks!

Francis was amazing, patient, and very helpful. He didn't just want to make a sale; he wanted to make sure I was happy with my purchase. He spent 5 hours of his time just to make sure everything was just about perfect for me. Paul helped with all the financial aspects of it and took the time to explain everything since it's was my first time owning a car. The only problem was the out-of-state registration process which took a lot longer than expected, but it did get done and they took care of everything. Thank you again!

Go see Michelle Grooms, she lol take great care of you !

I'd like to rate the salesmen and MOST financial managers as 5 star!! We have purchased two vehicles (including this one) and have had great experiences both times. Unfortunately, on the second car we encountered an employee who made the process very stressful. My son is in the service and saw the car he wanted. We were happy because we knew that Stokes vehicles are of great quality and this car was no exception. We arranged financing prior to going to test drive the vehicle (my son is stationed in a different state) to try and make the process as smooth as possible. We drove the car, and as we thought, exceptional quality especially for a used car. This is where the problem began - we were approached by Erica one of the Financial Managers and she asked if she could try and beat the rates of our previously arranged finance agreement with another lender. Of course we said sure! We were not trading in a vehicle or putting any money down. After about an hour Erica told us that she could beat the rate by 1% but we needed to put money down. We said that we would pass, we were fine working with USAA as the financer. She asked if we would like to use a credit card to make a down payment and we said no, that is not going to happen. We went around with her for another 45-60 minutes and she finally said she could do the deal at the rate she said without the down payment. We contacted our insurance and left that night with the car and a temporary tag. We took the car to our son and got his signature on all the paperwork and returned it to Erica a week later (as she had instructed us to do. My husband had cosigned due to my son's age and he had signed everything that night). Fast forward a month later - we had noticed on the paperwork that the first payment was due on November 11th so we called Erica because we had not heard from her yet who the lienholder would be. She asked for a credit card number to make the first payment so we didn't go into default and against my best judgment I gave it to her. Two more weeks go by, no payment has been processed and no tags have been received. We call Erica again and speak to her and another gentleman about our concerns that the tag would be expiring the following week and we still had no information on the car. She assured us she would overnight a new temporary plate to my son so that his vehicle would be legal on base. A week goes by and he still has not received it so I call again. Now I am very concerned because we are 45 days out, we have no lienholder information nor any legal tag documentation. I spoke to Dan (who was very nice) who informed us that they cannot legally issue another temporary plate and we could just wait for the regular plates to come him. Again, unfortunately, no one can tell us when that will happen and who the lienholder is. Remember, we had financing arranged when we arrived on the lot for twice the amount of the car purchase price, ERICA was the one who pushed us to go through her. Our plate expires this evening and as of tomorrow my son will be driving a car illegally if he drives it. This is not acceptable on a military base and we have tried to stress this to Erica multiple times over the past 45 days. She continues to disregard us as customers, make promises she cannot keep and will not give us the requested information on who is actually financing this vehicle! All she ever requests is a credit card number. I do hope that Stokes handles this situation appropriately because before October 14th of this year I would not have purchased another car from any other Honda dealer but now I would definitely consider going elsewhere as would my family.

UPDATE
Okay, I was going to leave a not so nice re-review but Jennifer at Stokes has changed that!! I wish the "finance manager" we used was as great as Jennifer and JJ (our salesman)! Thank you Jennifer for clarifying the tax bill we received, it was very frustrating but after two minutes with you it makes perfect sense :)

Left with a great new Honda Pilot thanks to Yahia s help and knowledge.

Had a family member snag a car from this place and had an amazing experience. Parents said once I get stationed back home that this is spot we gotta go for a new car. Recommended Raymond Garfield, (like the cat lol) said the man was great and helpful. Y'all need a guy to help you out he's the man.

Once we met Ben Reidy I couldnt shake the slime. Such a jerk. Not worth waiting for. Worse experience ever.

My husband, father & I are completely satisfied with our visit. Ms. Whiteley Jenkins showed us the "Ridgeline" & we were pleasantly pleased. She only had a short time of knowing about the Ridgeline but you couldn't tell. She was very knowledgeable & had a great personality. it was a pleasant experience all the way to the financial department. We are so happy so be a Honda family now & our children love it too! Thank you!!!

Tim Uecker is great to work with, and goes the extra mile. He will definitely get you into just what you need.

Before deciding on a Honda, I went to several dealerships. None of them compare to Stokes. Sharon approached in a way that made me want to engage in conversation, she was extremely kind and personable, which was a BIG change from some of the salesman I ve spoken with. I came in unsure if I wanted to settle on a Honda and thanks to Sharon, I made the decision and drove home in one.

Waited two hours for oil change. But other then that ok.

I ve only dealt with the service department. They were great. Service was done well and on time. The people were not just polite and helpful but actually personable. They were also $100 cheaper than Henderson Honda for the same exact job.

Service department is great. Quick service if you arrive early. They have taken care of our Honda very well.

Putting it nicely, this place is a joke. When the manager can't justify why their kelly blue book fair condition value is lower than what I pull up on my phone, 4 grand less might I add, there is a problem. When asked why their number was coming out significantly lower than what I was getting the manager simply responded "I don't know". It seems the employees at Stokes aren't sure how to do their job. If you can't answer simple sales questions as a SALESMAN you should probably find a new job. Definitely won't be recommending this dealership to any friends/family looking to buy a vehicle.

I bought a new Civic Sport earlier this year and it was damaged recently in a flood and totaled. I went back to get another one last weekend and both times I went were wonderful experiences. I am so grateful for all the help.

Some Terrible and Dishonest Sales people. My wife went in to Test drive a car and check Trade in prices for her car. Sales man Justin and "Q" would not give my wife her keys back and instructed her to "buy the car without your husband knowing and ask for forgiveness later" and treated my wife like was not educated in cars. My wife talked directly to the GM Mr. Westbury. Who said Justin is a "stand-up" guy and was confused as to how my wife was offended. Needless to say I'll take my business elsewhere.

Since I can't respond to your response. I think I'll take my wife's word over yours. Since you were not present in the room with her. You are right I am out of town deployed to Afghanistan.When Justin told my wife "He is 3 days away, So you can get this now. and he won't know" and "Q" stating to Justin "The husband is the problem preventing this sale". But I just wonder if you would be okay and stand up for someone who did that to your spouse, if you are married and I hope that you would.
Respectfully
Kenny M.

Alex Stevens is an awesome salesman helped out a lot and knew everything about the car best experience I ve had buying a car!!

Candace was amazing. Took care of everything for me. All I had to do was drop off my car and wait. I will definitely be asking for her every time I get or need a service done on my car!

Wonderful experience and an amazing group of people! Special shout out to Johnny in Parts , who went above and beyond to help me out and I am so grateful! Thank you!