Stevens Creek Honda Reviews

So we just been there today 09/24/20 and got my brother s (Arwynne) used car he like. The salesperson we had deal with is Sam Hussein. He was so polite and very accomodating. He was so helpful, very patient with us while I was calling an auto insurance company. Not a single bad attitude he showed, but a smile and so pleasant. We can t thank you enough Sam for your generousity on the price value of the car and will definitely recommend you to family and friends!!! You re so awesone and keep up the positive attitude towards your clients!!!

In late February early March 2020, I went to Stevens Creek Honda in San Jose California to get service. Honda replaced the side view mirror on my 2018 Honda Fit which by the way I LOVED. When I got the car back I noticed that some of the buttons on the steering wheel were not working, but after 20 minutes they began to work. The next day I turned on my lane-keeping assist like I always do (it is one of the best features of my car). When I began to use the lane-keeping assist I noticed that the car would not keep the lane. At times it would not stop me from going on to the other lane, which scares me. I am scared to get into an accident while I use the lane-keeping assist because the steering wheel turns stiffer when it is on, making it harder for me to steer; this overrides the benefit of the feature. I went back a week later to Stevens Creek Honda and told them what they somehow did to my vehicle. They told me that my tires were worn off and that I needed to replace them. They suggested that I replaced my two front tires, but I replaced all four and got an alignment. The car was still not keeping the lane as accurate as before.
I called the dealership and they asked to take in. They said that the car was not aligned properly, but that they took care of me and the car should be keeping the lane. When I left the dealership that day I went straight to the freeway to test the car. It was not keeping the lane as accurately as before which again scares me and makes me feel unsafe to drive the car. They asked me to take the car back and they would take me on a test drive again. The technician was able to see the problem. They asked me to go back the next day to test drive one of their vehicles that had the same features as mine. When I drove that car I noticed that it was keeping the lane as accurate as my fit was prior to me taking it to Steven Creek Honda. When we got back to the dealership after the test drive Rick said that my car was not designed to keep the lane or bring me back into the lane and sent me off. I opened a repurchase case because I feel unsafe driving this car. I also opened it because it is unfair for me to keep paying for a car that the dealership messed up and now is unsafe to drive. They called me saying they denied my repurchase request because the dealership says that my car is "working as designed". My car is not working as designed and they know it, but because they can not find the solution they say that my car is not supposed to assist me while driving. This is totally unfair. I just lost my job because of the pandemic and It is unfair that after messing up my car they are forcing me to drive and pay for a car that is unsafe now.

Daniel Lee was fantastic. He was responsive. He made the process easy and I got a great car for a great price. He took the time to walk me through the features of the car and took extra time to explain the safety features. However, when it was time to talk to the "finance guy" I was incredibly disappointed. He kept trying to add things on after I made it clear that I didn't want anything extra. Then, he started being rude. I was verifying there was no early payoff penalty for my loan and asked him where it was stated in the contract and he just tossed the paperwork across the desk and told me "it's all there, look for yourself if you won't take my word for it." I wanted to read the contract for myself before signing it and he acted as if that was a problem. I appreciate all of Daniel's help, but will not be back due to the rest of my experience at this location.

The customer service guy didn't listen to me about Vibration and Shaking in Front end and I don't know what he checked? I took my car to Cartex on San Jose and they found out that it was from my defective axil and brakes.
I asked your guy to check my rim that could be damaged and he even didn't bother to listen to me and write it down. He keep saying that it's normal. How come Cartex figure out and your guy even didn't bother to listen to me

I want to thank JT for making the purchase of my 2016 Honda CRV worthwhile. He provided credit to have the driver's mirror fixed and an extra key from their sister store in Serramonte. I would definitely ask for him if you are planning in buying a car there.

I was very pleased with my experience at Honda of Stevens Creek. My salesperson, David Nyam, went above and beyond my expectations for customer service. Also, the finance person was good and worked with me to arrive at favorable terms for myself. I would definitely recommend Honda of Stevens Creek to anyone looking to buy a car.

This was my first time at your location and like the service and facility.

Steven and Qadeer, you did awesome job , good support and guidance.

I took my 2007 Honda Odyssey for a service. The advisor promptly met me at the scheduled time and explained all the service details. Service was completed within 2 hours while I waited at the facility (maintaining social distance). Overall it was a pleasant experience.

Wow I never see salespeople like this, I told them I want to see a car he is like which 1 , I told him I want Honda Pilot or mini van , he say van is there and pilot is in lot go take a look , it's raining and he had umbrella in his hand , he didn't help me at all . Worst salesman I would say

Ive had regular service appointments there several times. The service is always top notch and the wait is almost nonexistent with an appointment.

All repairs have been either at or under estimates and have been completed on time.

In this time of covid, I also appreciated their strict adherence to mask protocol.

Easy in .. Easy Out... I really liked the way they have setup the entire process. Everyone knows what needs to be done and service is really really quick. Eber Pacheco assisted me during my visit. He was very courteous and professional and made the experience of servicing my car at this center an easy one. Keep up the good work.

I would recommend this service center to all my fellow Honda owners.

I got very good deal from Honda of Stevens Creek for Honda CR-V EX. Really trusted Dealer.

Fast and efficient , I went in for an oil change and came to know a recall part had arrived for the rear seats latch and they completed the whole thing recall and oil change pretty fast .

Dan was really efficient , went in for a quick oil change in the morning and he made it like half an hour for me . Thanks

Travis was friendly and made the check in fairly smooth. There was a bit of a delay for checking my car out, but having a hot cup of coffee with fresh donuts while watching CNN on comfortable chairs was a great accommodation.

Went in for a oil change & tire rotation right away I got a friendly service advisor her name is Chanel Arreloa she made my expirience great. I'm definitely going to be coming back she's nice & friendly!

Very fast and convinient. A-1 service in about hour and a half.

It was great experience. The Service Engineer travis.nunes was good in explaining the current state of the vehicle and the new recommendations.

We bought our first Honda Odyssey here, and for 12 years took it here for routine maintenance. There are often coupons that save you money for oil changes, point-inspections and more. The staff has always been great even though there is a high turnover of people (and I know as I rarely have the same person twice.

We got a great deal on our van and it has been a great car for 12+ years. We always make sure to take it in for service when required, which is part of why we feel the car maintained so well. If we could not stay for the process we could always get a ride home from the courtesy shuttle. There's popcorn, donuts and a coffee machine while you wait. A nice lobby with plenty of power outlets helps if you want to bring your laptop to keep working away from the office.

Overall we feel this is a reputable auto center for your Honda!

This is the second car I purchased from Honda of Stevens Creek in three months my sales man Scott Lien was awesome to work with and that why I came back to purchase my Accord Touring from him. The Whole staff a this dealership was awesome to work. I will definitely buy another vehicle here and had referred friends and family.

The car shopping experience from start to finish was respectful, professional, and positive. I never felt pressured or coerced. Ali Fereydoon, the Sales Consultant, provided great insight and knew when to allow the process time and space to evolve. Tamim Aziz, in Finance, made the back end of the deal run smoothly. He was informative and straight forward. I would visit this dealership again without hesitation.

Antonio Walker is the guy to talk to. I went in looking for something specifically and walked out with a better car at a better deal. Don't fall for the extra packages offered if you don't need it. I explained my situation to Antonio and he got me the deal I wanted. Thanks dude.

I took my 10 year old Accord in for service last week. I am always happy with their attention and repairs. Ryan kept me informed throughout my wait. My Accord purrs like a kitten and I love it.

I had a very good experience with the service dept. Service staff were super friendly and pretty knowledgeable on the services performed. Besides the recall fixes done in my visit, staff helped to troubleshoot a problem in the second row seats reclining and found that Honda does not have a fix yet, reached out to Honda for recommendation.

I've taken my Honda Pilot to Stevens Creek Honda twice now. Once for maintenance on my DVD Player and the second time for an oil change and tire rotation. I have been very pleased both times and give a 5 out of 5 because it was easy, friendly service and I walked out of there confident in the services I had been provided. Additionally I have a plan of care for my Pilot moving forward! Highly recommend this as a high quality place to take your honda for any service.

Service was good they maintain my car and it performs reliably for 8 years of use, their recommendation always on right time, You have time to think of getting their services or check the price in other shop if you are not in warranty. In last appointment I didn't get a chance canvassing the scope of works. I just agree with the service advisor of all service recommendation. I thought maybe I'll get a price discounts but not really happy with the total price. IMHO Honda should consider giving a good discounts these days, as for my last appointment it shows that the basic oil change package even goes higher compare to the last appointment, I thought oil was cheaper nowadays.I have to split payments of credit card after signing the total charge(lol). Beside of this I still recommend Honda in Stevens Creek services. Place is good and no after service back job in my experience don't know anybody at the service department maybe they just good doing their job. I'm not sure if the service advisor have discretion to give discounts but it helps to always check the price.

I purchased a new car from this dealership. Victor Bradley was thorough, transparent, and he made sure to listen to what I was looking for in a car. He was patient and very knowledgeable. I felt absolutely no pressure when i purchased my vehicle and felt confident when signing the contract.

Next, i had the pleasure of meeting Fred Dominguez in the Finance Department. He made sure to answer any and all questions I had in regards to interest, the best way to utilize this purchase to boost my credit and overall thorough. I had many questions and not once did he seem annoyed or hurry me through the process.

Truth be told, I will NEVER take my car any where else to get serviced. Tam Nguyen went above and beyond to deliver efficient and fast service. Considering the volume of cars that pass through the service department, Tam has always made me feel like a valued client. He has been thorough, transparent and informative. He explained to me exactly what is covered in my warranties, what it means to have perma plate and interior protection - as well as things to look out for to make sure I keep my Honda in pristine condition.

I know that this review might seem repetitive for each department I had personally encountered, but the qualities and experience I shared are extremely important in my eyes. They were all professional, transparent, understanding and knowledgeable. If you are looking to purchase a car - I highly recommend Honda of Stevens Creek. They will not disappoint!

Recently purchased my Honda Accord EX from Phil Ha and this our second purchase experience with him. He is very helpful and we had the best customer experience. He explained in detail the deal and helped us to get the best car with the best deal by understanding our needs and expectations.

Great experience at Stevens Creek Honda. Carlos was the salesman I dealt with. Very knowledgeable and welcoming g during the entire experience. The other employee that worked with me was Amine in finance. Ami r was great as well. He took the time to really sit and explain everything thoroughly and made sure any questions I had were clear with me. I d recommend this dealership to anyone especially if these are the same two guys who you ll be working with.

I was a few minutes early and I didn't have to wait. I was in and out within 15 minutes.

I took my honda to this dealership to get my window fixed and the service was great all the employees were friendly and helpful. I got helped by C.D. One of the service employees and he helped me with everything and called me as soon as my car was finished to go and pick up. If theres any other issues on my car im for sure bringing it to this dealer.

Went there for a routine service. Talked to Dave Thomas. It was excellent work done. I would again go back there for the next service.

It was super simple and easy bringing my civic in to have the regular service done. Joshua at the service desk was super helpful in letting me know exactly what repairs I needed, nothing more nothing less. I brought the car in and was out the door before I know it. Will definitely be back in the future!

I took my Pilot to Honda of Stevens Creek for service. It can get expensive, but they do match other Honda dealer coupons. So, usually the price is only slightly higher and I do get a dealer to back up their work. This did happen in the past and this Honda dealer did take responsibility and fixed everything and even supplied a rental car. Rick the service manager is the best. He is on top of everything and sticks to his word. A true gentleman.

Highly recommend Honda of Stevens Creek Service Center. Our service advisor was professional and helpful, and he kept us informed throughout the service day.

Service writer was great. Brought my Pilot in for B-1 service. He wrote it quickly, we went over a problem I was having, they fixed it. He and the service get 5 stars.

Needed a ride home. The shuttle service only runs at certain times. Since my appointment was at 8AM, I had just missed the shuttle. Next one was at 9AM. Not good enough. I had an appointment from the service center at 8:30AM. Being late was not an option. Shuttle service gets 2 stars. Service writer stepped up and made sure someone took me home to pick up my other car.

Was having a problem with the navigation system shutting down. The service guy downloaded an update and so far problem solved. 5 Stars for that.

Vehicle was ready when promised. I had a ride to the dealer, so shuttle wasnt needed. Picked up the car and went home.

Overall, I'd say 5 star service especially for the service writer.

1 star for the non stop request via email to write a survey. Maybe now the emails will stop.

Got Honda Accord EX-L at great price, better than all the dealership in the bay. Sam Hussein, the salesman at car dealership was courteous and co-ordinated to make sure that everything was setup on the date of delivery. Explained to me in great detail the features of the vehicle, and next process that would follow as well. Overall wonderful experience as a first time car buyer.

I would like to thanks Honda for the car and even for the wonderful experience. First I wanted to go for a second hand car because of my budget but then I spoke to Steven and he helped me in the whole process and it was very convenient for me to talk to him openly because of his kindness he showed. Got the best deal and I bought a new car which is making more sense now. Steven was honest, organized, accommodating, listened to what I wanted in a car. I got the car the same day. Still can t believe the whole process was done in a day

it was a very good service, thanks, If I want to buy another car I go back to you Honda Steven Creek. thanks again. Hugo

Great experience; Service adviser Dave Thomas was awesome; He's very cool, always smiling and gives you the excellent service when it comes to clear, crispy communication and service discounts as well; Cool Man to go with all your Honda Vehicle service needs.
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Recent purchase:

After carefully selecting Honda for my new purchase, Honda of Stevens Creek exceeded my expectations. Excellent service, friendly staff, no hassle negotiation. Honda of Stevens Creek, you have earned my business. Better believe i'm going to refer everyone I speak to! Kudos to Chadd C. & Mike D. keep up the great work fellas!!!

Exceptional customer service! I have worked with Steven every time and always been happy with his professionalism.

Came to this dealership to lease Odyssey, met a guy with name Paul. explained to him that I have a quote from another dealership which is 1 hour away. I clearly told him the price I got in the quote, terms of the lease, the car I am trading in. He went to check with his manager and shortly came with a happy expression on his face that they can do the deal here and I don't have to go anywhere else.
I explained to him that I have always had a bad experience with Stevens Creek dealerships and I hope that this one will be different.
He assured me that he will do the deal and I just need to bring my old car for evaluation. I had to drive to my wife's job place, get a car, drive home to get a missing key, put back a middle row seat as it was removed.
I came back at 6 pm, another guy with name Raul did the evaluation of my old car, showed me a new car and then I found that the new car had some scratches inside.
I asked them to find another car. They start looking for another car and suddenly Paul told me that his manager doesn't want to do the deal.
He went back and forth, my wife came, my son was the whole time with me.
After unsuccessful attempts to get manger's approval, Paul brought his manager who came to me and told me that unfortunately they can't do the deal.
You can't imagine how frustrated was I ! I will go to Honda El Cerrito and get the car I was promised. This was the last time I come to Stevens Creek Dealership.
If you are looking for a car and want to get a great deal and friendly and trustworthy service, don't go to this dealership.

This is one of the very Good Honda dealerships and service center. I normally schedule for my service early morning and wait in lounge working until its done. These guys are always courteuos and keep their promise. Getting car service was never so convinient.

I cannot believe how great my experience in this branch was. I thought my 2017 Accord purchased at CarMax was okay and I comfortable with it (the payments not so much).
Victor Bradley was the best car salesman I have ever had the pleasure of working with.
I work in sales myself so I know what kind of customer service I was looking for and I m so glad that Victor was at the door when i walked in. Victor was so personable and helpful. He went out of his way to show me 4 different cars in detail and giving me numbers for all of them.
I know it can be frustrating (because I was frustrated at myself) but Victor was extremely patient.
After 4 days and finally deciding on a car, I was sealing the deal with the Finance department and Sid was able to help me lower my interest and make me even happier!
After receiving a great offer for my trade in, a nice car, a good deal and AMAZING support from Victor and Sid, I can honestly say that my standards are really high and my satisfaction with Honda itself is too!
Thank you so much guys!!

Very responsive and reliable. Competent and caring.

Great experience. Very helpful and supportive to get the car I wanted at the right price.

Very happy after getting my Accord serviced for the third time in Honda of Stevens Creek. Advisor Summer Pettigrew was very friendly and helpful. Thanks and keep up the good work as always.

Amir is very knowledgeable and helpful. He had a lot of patience with us and had a sense of humor throughout.

I had a very good experience. Service advisor explained all what was required and noted what I didn't want. I am completely satisfied with the service they have been providing for last 3 years.

Stevens Creek Honda has always been my go to place for getting service on my vehicles. I have been to couple other ones that were more convenient to my location but I keep coming back here. The service consultants that I have dealt with, Summer and Juan are excellent and very attentive to your needs. I would assume the rest are the same way too. The wifi is pretty good if you wait or you can always take a shuttle to drop you off.

Service was finished earlier than expected. Technician was courteous and professional

Recently we bought new Pilot from Honda of Stevens Creek and our experience was piece of cake. Big kudos to Asad Hanif(Internet Sales Manager) and Chadd Clowes(Sales Manager) who made process so smooth. We had a little and they explained all the points at our pace and did all the paper work really fast. We were there less then 2 hours. Asad is great guy who followed up even after the vehicle is delivered and answered any question I had. Usually sales man once you take car they don;t response but both Asad and Chadd were there to answer and provide Sonic price which is much better then regular dealerships. I would highly recommend if you are looking to buy Honda work with these two guys who will make your life painless and smooth. Beyond that I called around so many dealers before I bought my car from Stevens Creek Honda and every single other dealers were showing so much attitude. Lastly want to buy new car + Asad & Chadd = Make things happen!

Service customer service great !!! Communication, time line all in Point !
Thank you Honda of Stevens Creek

Before owning Honda, I had always avoided using dealerships for mechanical service, but Honda's service has been efficient, honest, fast, and reasonably priced. My last experience was with Steve Munoz who was across the board knowledgeable and helpful.

Big Honda Fan

Everyone was was unbelievably friendly and helpful. Everyone I takes to was knowlegbale and willing to help! Great customer service

I want to thank Chanel for the great service she provided while we were in Honda of Stevens Creek she was very helpful and knew exactly what we needed we will definitely be going back for our car to service there and once again if you go there ask for Chanel!!!

This was my first visit to Honda of Stevens Creek and I left with a very favorable impression. I had I got there in time for my appointment, they saw me right away. The maintenance foreman, Juan, went for a test drive with me and confirmed there was a problem. The service manager said it would take until 3PM just to diagnose, but the techs got to me by 1:30PM and said they found a service bulletin and the car was actually fixed by about 2:30PM. The techs are my guys!!!!! And it was all covered under warranty, too!

After a problem they called me and I got a good response from the manager.

It was a very smooth transaction that I had with Philip Nguyen. He's very helpful and knowledgeable. Overall a wonderful experience on my part, thanks!

Great customer service, friendly staff and we got a phenomenal price on a new honda civic. We had a wonderful experience and couldn't have asked for more!

Service manager Glenn Lunas explained in detail about the service. He is cut above the rest. We need more people like him in our society.

I was helped by David Nyam in the Sales department. He was extremely courteous and helpful. I was able to get my pilot for a good price. I would definitely recommend his service to anyone who s looking for a Honda. David deserves a 10 out of 10 for his service.

Had excellent service from the service rep Steven M. on an issue that another dealer and American Honda balked at. Really grateful for his efforts to repair a faulty VTC actuator on my CRV which Honda should recall.

Went for the serving of my car. I called Summer to book an appointment for me, she did an amazing job by not only booking my appointment but also keep me informed about the progress and even when my car was ready. Amazing service. They answered every technical question I had in my mind and provided fantastic service.

Plenty of vehicles to choose from. The agent Deniel L. was helpful and friendly, not pushing. Processing were quick and clear. I highly recommend shopping here at Honda of Steven Creek.

I went for my second regular service of my civic to Honda of Steven Creek. It was easy to schedule an appointment, and when I got there everything was organized nicely. Greeted by the service advisor, explained about different packages and he recommended the package that s appropriate and I agreed. The waiting room is nice with WiFi, coffee machine and even donuts. The wait felt fairly short as it was convenient, some people watch TV, work, reading magazines. And the service was great, no complaints. I highly recommend Honda of Steven Creek.

I took my car in for an airbag replacement recall, while It was a free service of Honda I have some complaints. My car was returned in a messier condition than when I dropped it off. In further detail this trip was to replace the passenger side airbag, however my cars floor is decorated by old nuts and remnants of my glovebox. I would've gladly taken most of my glove boxes contents out of the vehicle had I been told. Another issue I had was that my SRS light was never investigated, I get that the manufacturer is paying for this and not the dealership. Its nice to have a new airbag that won't shoot shrapnel in my face, but I'm wondering if my new airbag will even deploy. I feel that my the cleanliness of my car and my "safety" was worth as much as Honda was paying the dealership for its service. Getting a free car rental for a day was pretty cool tho.

Was very impressed with how smoothly bringing my car in today
for repair during the pandemic! Excellent customer service.
Thank you Stevens Creek Honda.

Friendly service, no too much waiting time in line and good prices.

Service was Amazing!!! I purchased my Honda Accord 2014 vehicle here. I was helped by Advisor Summer, who was very nice, friendly and professional. Fast service and good quality of service
I will continue bringing my Honda back to Honda of Stevens Creek dealership for services!

They park their cars in the lot's drive way now and it's hard to navigate on the lot.

I got a lowly priced car that was clean like new and had lower mileage. The salesmen are very helpful (especially Paycal and Tamim-Aziz, thank you guys!) and they work efficiently. I had gone to another dealership before this one that was not nearly as charming, while Stevens Creek was able to make a deal with me that I can afford.

These guys were great. Professional, courteous and a great price. No hard sell, no bait and switch.Unlike the other 2 dealerships we went to first.
Customer for life.

Thanks again

Great buying experience at Stevens Creek Honda. I recommend working with Ali (sales). He is a great guy and took care of our priorities and went above and beyond to make it work for us. Everything was clear and crisp - no upselling. Process was smooth as well. Go Honda of Stevens Creek!!

I typically take my car in without an appointment and they have always provided same day service. The staff that I have interacted with there have always been kind, and honest when asked questions about price comparisons and what needs to be replaced.

Excellent service. Easy to book appointment online. Service was done in an hour. Great communication with advisor Chanel Arreola. This is my first Honda, and my first service here. I definitely will come back.

I had to get the hose package changed for my 2008 Honda Accord. Bobby was really considerate and offered me great customer service. I was provided with a rental so that I could still be mobile and attend work while the car was being repaired. He also helped me with a quick detail of my car. It looks brand new now. Thanks Bobby. I would recommend everyone to go ask for Bobby.

Best experience buying a car EVER. I was expecting the same treatment after going to some other stupid dealership places and was prepared to come empty handed from this place as well. Everyone was so genuinely helpful and kind specially Virani. I never felt pressured or bamboozled into anything. He really helped me find the perfect car for me and helped me get the best deal possible.

Always great service, short wait times for service while
you wait and eager to please.

Bought a new Honda Accord, It was a great experience.