Stevens Creek Honda Reviews

Great service. Everyone on the staff is super friendly.

Pleasant buying experience ! I did my research on the 2017 CR-V. Sales person was not pushy. gave me a fair price - the whole transaction with test drive and signing the contract took under 2 hours.

I negotiated a really great price on a 2018 CRV using their on line program and was very worried about getting a big run around when I arrived to pick up the car. Believe it not, when I arrived the sales staff had my car ready. They didn't try to push any extras and were polite and efficient. What a relief! This was the best car buying experience I have ever had.

Went there recently for regular servicing of my car. Good service, prompt attention to details. They try to make sure you're happy.

Knowledgeable customer representative, Juan. Explained the service to be done very clear and delivered the vehicle on time

The buying process was smooth. The negotiating was smooth as they straightaway mentioned the best price compared to all dealerships

Fast and professional service, would definitely recommend. If you don't have an appointment, week days are infinitely better than Saturdays...

I have worked directly with Sam on my car purchase, he was very patient, kind and provided the best service and rate for the car I selected. I'd highly recommend you look for him when you visit Honda of SC!

Great customer service by Sam Hussein and Faycal Belhocine! We are loving our new CRV!

Dan is great! Had my car back to me in no time, communicated with for updates, such a kind person :) thank you Dan!

Great experience. Summer Pettigrew was excellent, very diligent, timely, and kept me informed during the service.

Luckily for us, we knew exactly what car we wanted arriving onto the dealership. There wasn t much selling the salesman had to do. I think that s where we missed out. The pitch was straightforward and we signed the paperwork. Phillip in finance was our biggest asset and we are grateful for his genuine assistance. Our salesman left early for the day we were shifted from salesperson to random associate to online personnel or anyone else who walked by us standing unhelped. We kept getting different answers and a lot of wait here, I ll be right back. We had already signed the paperwork and we still waited 3 hours for loose ends to be tied up. Things that needed to be taken care of, weren t because no one passed on the message like they said they would. One associate wanted us to sign off on a checklist that wasn t even completed because he didn t pay attention that those things weren t done. No one went over our requested settings with us until one person realized we need it completed. We paid extra for the alarm that still isn t activated 7 days later. It s an amazing car that these idiots let sell itself. Aside from Phillip, these guys did nothing for us.

Staff was friendly and basic checks were free. Usually taking appointment before hand helped me in unusual waiting times. Liked the service.

I leased a Honda Fit at the Honda of Stevens Creek and I had a great experience with all the service they provided. I especially recommended Phillip Nguyen since he is very responsive and very willing to answer all my questions.

I called this Honda dealer last year in August or September for a recall notice that I got on the oil valve using more oil than it should. I was extremely happy because I've been telling the people changing my oil every 3,000 miles on my 2008 Honda Accord that there seems to be a problem because my car is burning through too much oil. I can't even get to 3,000 miles without adding oil to my car. I mean zero on the dipstick at 3,000 miles. All of my previous cars had something, like dirty oil on the dipstick, but mine is completely dry. I call Stevens Creek Honda once I get the Notice happy that my problem is finally solved, and call their number, push the appropriate number for recall notices, and I get a recording to leave my number and they'll call me back. Okay, no problem.... A few months go by, okay, maybe they don't have the parts, I'm sure they will call me...... Moved my daughter, then I moved, my daughter got married....still waiting... Finally pick it back up. Sorry, you're too late, your car is at 130 miles, sorry can't help you... Stevens Creek Honda never called me back. I'm at the boiling point now. Whose overseeing your voicemail???

Thomas Sam was an absolute pleasure to work with. He helped me learn about the Civic and Accord models with all their features. He was also very responsive to my texts and never pushy about getting me to purchase. It was my first car buying experience and I had no complaints doing business with him. In the end, I found a good price on a car I love. Thanks

Really good staff and they stayed late till 9 30 on Sundays until the delivery is done.

Overall good service from the service department and exceeded my expectaions.

I needed to replace a flat. I arrived late for my appointment but Steven was courteous. He explained everything that he needed to do and inspected the other tires to make sure there weren't any other punctures. All of the charges were explained, the service was fast, and the waiting room was comfortable. I was satisfied with my experience and will take my car back when it needs service.

Service center is disorganized, checkin is not done in order and took 20 some minutes just to check in
Check out service front person at desk is nice and speedy in getting answers, process, he needs some training on.
Jeff, one of the service advisors has excellent customer skills and deserves a raise!
Other than Jeff and the Checkout person that sees you off at the outside (he thanked us for the business and really meant it) These 2 were the only 2 people that made it worth the trip to Honda of Stevens creek, everyone else should be re-evaluated on process and customer service and be fired.

Edit on review: I got a call from the service manager and he is fixing the issues from the check in to the parts department. He will drop off the touch up paint and give a complimentary maintenance next time for the 40 minutes of time waiting and issues while there. I m surprised he even called to fix the situation, usually they just glaze over at your reviews. Good job!

I just recently bought a 2016 Honda Civic and I could not have asked for a better car buying experience! This was the first brand new car I bought and they made the process easy and enjoyable and had a smile on their face the entire time. They gave me great pricing and you could tell they genuinely cared about what made me happy, not just the commission check they're getting this month. Highly recommend these guys for your next Honda car buying needs!

I moved from India to San Jose three months ago. I was in need of New car and my co- workers suggest me Stevens Creek Honda. Asad was the internet manager who sold couple of cars to my friends living in bay area. He made my transaction very clear and smooth. I like to thank you Stevens Creek Honda that you have very honest and professional sales person.I highly recommend any one coming from India looking for Honda . Don't waste your time just go see Asad he will make your deal supper fast and real price. He help us to finance the Accord on very low finance rates even I am new to USA. He is really a professional know what customer looking for. Awesome and great job Asad!!!!

Original service advisor apparently wasn't around later, but I was never contacted about the issues and status of the car. I called near end of the day.

Car service was done a bit late.
Discount coupon submitted and mentioned in the service request wasn't applied until I noticed it at Cashier's office and had to ask for it to be applied.

Newly cut key is rough and having some difficulty in various locks, so I suspect it hadn't been tested.

Original key remote had the battery replaced as requested, but it didn't work when I tried it, despite service statement saying it was working now.

Basically a pretty poor experience overall.

I recently got an Accord and Asad made the experience so easy that I was not sure if I had actually bought the car till I drove the car home. One evening, I emailed Asad that I wanted an Accord and told him the color I wanted and the amount I was willing to spend. He replied back within about 15 minutes saying that he had the vehicle ready for me. So, I went there the next day and got the car, and it was a bit cheaper than what I had originally asked! I really didn't think it would be that simple. Sure, I had to sign a bunch of papers, but Asad and his colleagues walked me through them, and it was comforting to see the level of confidence exhibited by the folks at Stevens Creek. During my face-to-face interactions with Asad, he came across as an honest, no-nonsense, very likable person, and it was particularly endearing that he was selling me only what I wanted--the car.

The service department of this place is amazing! We had our accessories added here. It was a wonderful experience. Courteous staff answered all our questions and gave a good service.I would definitely recommend their service center.

I would however not recommend the sales department, my earlier rating was for the sales department. The product sells itself, otherwise the sales dept has been really a bad experience that I would like to forget quickly.

Maya is an honest, reasonable women and easy to work with. This was a great buying experience. I didn't feel rushed or pressured. I felt like Maya has the interpersonal and communication ability that you need in business. I never felt like I was negotiating. It was made a very easy process for me. Looking forward to do business with you guys again.

Stevens Creek Honda is the best servicing center in Bay Area. I wont hesitate to say this is a five star service based on very humble services of technicians and outstanding customer service. When I used to visit other service centers I always used to get calls to repair some thing else than what was really agreed. Stevens Creek Honda is the best service center in that aspect where your vehicle never get unwanted services which saved me hundreds of dollars..Thank you Sevens Creek Honda!!!

I brought my car in for its 30,000 miles service and it was well taken care of. They found a leak in one of my rear shocks and when Adrian came to tell me about it he had already checked to see if it was under warranty (and it was)!

The service consultant that assisted me did a very good job and my service was done on a timely manner.

The manager was completely RUDE and DISRESPECTFUL. I was ready to pay in cash for this car, It was exactly what I've been looking for. I would NEVER recommend anyone to come here to purchase a car. Treated my friend and I as if we didn't know anything. Then as soon as we said we didn't want the car anymore. He realized he messed up and tried to apologize. Being an a**hole isn't going to make you sales.

Excellent customer service
Great maintenance work

Great service, friendly staff, accommodating schedules. Chanel was very friendly and helpful and provided the best customer service I have ever received!

I had an appointment made at 9am for service on my car and opt to wait for my vehicle. During the wait you can help yourself to free hot drinks and donuts. Lots of chairs and tables and a big screen tv to keept you entertained. Excellent customer service!

I have upload my photo to newcar 2017 CRV engine problem my car buy to here its honda crv 2017
Right now drive to the 1460 m have the problem .when the day cold. the oil have like cream i see the web I think my car had problem.i just in this month 23(3/23/2018)go to this store.i just talk to him the oil problem....but Maintenance staff talk to me where have the like you say .so i think iam from the salina go to the here the engine every hot .you suer to be cant see that ..just like one pice butter put on the hot pan heating .you just can see the oil . I m so sad never don t buy honda. If you want buy the 1.5t earth dream engine you need see to more

I did servicing of my honda CRV, I took it after 6-months of purchase. The staff mentioned to come for service as per the oil indicator which saves both time and money, and avoid unnecessary oil change. I did as per the recommendation and went when oil was ~10%. After service the car drives smooth and effortless!

Last month I got an used car from these guys, Before purchasing that I also visited several other car dealers but I never got as satisfactory response, in fact these guys befuddle me. But thanks to them and their team who understood my requirement and helped me to pick the best one. I recommend all of you if you are looking for a used car dealer go to Stevens Creek. Their sales person never play cheap sales techniques that confuse you even they provide you a best car in your budget.

I had looked at other dealerships. I got a "bad vibe" and walked away. When I talked to Phoebe I knew I could get this deal done with a minimum of B.S. and I was right. She was honest and straightforward from the beginning, no hustlle, no pressure. She gave me a fantastic deal on my CRV, I got everything I wanted and more. She sat down with me in my new car and took the time to make sure I understood the workings of the car and was comfortable in operating all the electronics. Love her!! Paperwork went quick, again no high pressure with the offered extras. Highly recommended.

Long was awesome. He asked me if I had an appointment, what kind of service if I was looking for, and the moment I mentioned to him that I needed my wiper inserts replaced because of the rain, he immediately added a tire pressure check. He s very intuitive with the needs of his customers. For someone who did not have an appointment, I was ready to wait. But he got my service done promptly. And he made sure to explain the services that were rendered for me that time. Courteous, prompt, and professional... a lot of other associates could learn a lot from him.

It was great working with Jorden at Honda of Steven Creek. I stopped by on my way to another dealership and ended up purchasing a 2018 Honda Accord here. Jorden was patient, kind, attentive and informative. He was not too pushy or telling me what he thought I wanted to hear. I was not sure which trim level I wanted, so Jorden walked me through my options. I would definitely recommend coming to this dealership, and make sure to ask for Jorden!

Very fast and customer service is excellent. I took my car for multipoint inspection and an oil change on Saturday morning and was out within 2 hours! My customer representative, Steve, was very nice and explained everything thoroughly!

He is sale man. I think we are a friend . i find him but he cheated me

Most everyone who works here is very friendly and professional, but I have experienced some annoying quirks with their service.

Service department takes care of you and good place for waiting. It did take two visits to fix the problem.

Wonderful! Steven was extremely helpful and knowledgeable. Great customer service and great turn around time!

Went to test drive a car yesterday. The sales guy had no clue about cars and no interest in selling one either. I wanted to test drive an Accord Sport 10 speed and ended up driving a CVT sport since that is all they had which I found out to be a lie since I've spotted a few afterwards. The poor guy seemed overwhelmed by the specs and thought the top sport spec had 8 speed. Anyway it was 5pm and I could tell our gentlemen was keen to go home. Also I was told pricing on lease is not negotiable, really? Why do we need sales people for? Honda, we are in the middle of silicon valley, is this the best you can do?

This dealership is not what they used to be before I bought a vehicle there before everything went pretty smooth my second vehicle that I purchased on March 3rd 2019 has been a nightmare because they didn't proceed with the registration paperwork I received the letter in the mail saying that my vehicle could be impounded by police officers due to incomplete registration today's July 26 finally I went I had to stop what I was doing to go get a copy of the registration so I had to out of my way to go and get a copy of the registration they definitely lost me as a customer I'll never go back there again also I was calling them for the longest nobody picks up the phone and if they do they just transfer you to somebody else that can't help you I left voice mails to people that never call me back I dare you to call them and see what happens they will just keep you waiting or transfer you to somebody else worst experience ever

It was a seamless experience in getting my car serviced. The staff is pleasant, courteous, and efficient. Thank you so much.

Went here to purchase a car. The sales associate Mr Amir (Not sure of this though, he didn't wear the name tag), hurried us through the drive. And then wouldn't quote us a price saying he would only quote it if we buy. How does one buy without knowing the price my dude? He was rude and dishonest. The price quoted was way higher for the Accord model we were looking at. We ended up buying the car very next day from Anderson Honda. So, yeah, we were serious about buying the car. Thanks for making the decision easy though.

The Sales Manager Phil helped me get through the process purchase my first new car. He made the process really easy for me along with providing me with tons of information and help on choosing the right car for me. He was very patient and responsive to all my questions I had. I really recommend Phil Ha to any customers looking to buy a car, he provided with excellence service.

I had some noise coming out of my car and a part of right door was not attached properly. I brought it to the shop and the guy name Oscar identified the noise problem and fixed both of the problems.

I have purchased honda odyssey 2019 exl with navigation res a month back from honda stevens creek and with in a month i see touch screen not working and touch screen is frozen with H logo. I never faced this problem in the past when i purchased car from another brand(toyota). I thought Honda was good in customer experience, but with in a month having issue is not good.

We had a great experience with Daniel Lee of Stevens Creek Honda. We found the car on the internet, communicated with Daniel, made an appointment and went in to see the Honda Pilot. Daniel was very helpful with discussing our choices and showing us some new and used models. We would definitely recommend Daniel to anyone interested in buying a new or used Honda!

I must say I truly had the best customer experience at the Honda dealership these guys are truly amazing and nice. I work in sales and I know good customer service when I see it. Daniel was my rep who took care of me once I pulled up. He explained the process and helped me understand what my car was going through ( I know nothing about cars lol). He answered all 1 million of my questions and did it with a smile. from start to finish. You can also tell he enjoys and love his job. That also speaks volumes on how Honda treats their employees. I also want to give a big shout out and thank you to Brian. He is super funny and has a great energy that he carries with him throughout his day. He made me laugh and took ownership on getting me a shuttle ASAP. I forgot my Shuttle Driver name but we had a great talk, hes from Afghanistan. This gentlemen was truly a pure joy to be in the car with and spoke highly about Honda after discussing my issues with my vehicle ( Hes 24 yrs old please give him a shout out). He assured me the team will take care of my car. Once returning back to the branch to pick my my car Brian helped get through payment and offered me available coupons and discounts knowing the price was getting steep. This team I value and I wouldn't take my car no other place to get serviced because of how the team treated me. THANK YOU! for the GREAT customer service and honestly being cool and down to earth.

very professional like, didn't have to wait for long time for a oil change and routine check up. Waiting lounge is extraordinary, loaded with goodies. Thanks for everything.

Me as a first time buyer a new car, I had a great experience at Honda of Stevens Creek. I had Phil Ha helped me with my Honda HRV 2018 purchase process and he did an excellent job communicating with me. He was friendly, professional and kindly. He was very thorough in the price quote he provided to me. He took the time to explain to us all the features on the car. He was prompt and professional in his responses when I mail him about the promotion of the car, he gave us the best price. And Jimmy, he explained everything to me about the finance and all of option for the car. He didn't asked me to buy all the option, he just gave me the best advice for me and my car. I like it a lot. When I had an appointment with the car service, I suddenly met Phil. He remembered me and asked who was my service guy and he came to him to discuss to him for not wasting my time too much. I m very happy about the pleasant and kindness he was. I wish him the best.

Excellent services. Paid attention to my concerns and corrected the trunk problems while completing other services.

We have just bought a 2017 Honda civic hatchback from Stevens Creek Honda. Jimmy Huynh is a great person to work with. No pressure with great help. Highly recommend.

My update posting:
The service supervisor assistant called me, and offered to refund the $160 diagnostic charge. It is free in many places to check if it is bad battery or bad alternator before replace a battery. She is very friendly and professional. On the other hand, they did done a good job to fix the alternator, I can feel my Honda still drive great. I'd say everything is great experience except the service advisor who was handling my case, I did not meet him personally as my Honda was towed there after hour. I picked it up from cashier directly, the lady I talked to is also very friendly and good. Based on this information, I changed my review to 4 star.

My original review posting:
"Worst experience with a car dealer. My Honda Odyssey battery was died while I was driving, after jump start, the car shaking while drive. So towed it to the nearest dealer. They charged my $160 to find out it is bad alternator not battery itself, and another $900 to fix it. As I need to tow it to another shop and need the car, so I paid this. However, several years ago, the same thing happened, another shop found it is both bad alternator and bad battery without charging me, and total 700 to fix both. I got it fixed for total $350 in the end. I explained this experience to the service advisor, he does not really care and said inflation is to too be blamed, and my car cannot be started, further I cannot drive my car safely with bad alternator, so I paid to get it fixed. I will never come back to this dealer who is closed to my home. Here 1 star is 0 star."

Jeff was efficient, knowledgable and very approachable.

Juan was exceptional in handling my recall appointment and then finding an issue with bushings and then found that it is still under warranty and got it all fix timely. Superior customer service I have encounter by Juan Melendez.

I took my car in because it had problems starting. Well while I was telling my service consultant, Chanelle, she said I had two recall notices and that they would take care of them while they figured out what was wrong with my car.

The two recalls had to do with the airbags, and that was taken care of. I needed an oil change too, and that was taken care of. The original problem of my car starting, didn't get resolved, not to lack of trying on Honda's part. They checked the battery, alternator, and the starter, they showed that they were all good. They ran the test again the following day and could not find the problem again. Like I said, Honda tried to find the issue but to no avail.

I had a rental car for 24 hours. Honda set this up for me. I was very pleased with the service and the friendliness and knowledge of my service consultant.

All in all, it was a excellent experience.

I recently leased a new Honda Accord from Stevens Creek Honda and had a great experience. Stephanie from their finance department got me a great deal on my lease and their sales representative Kal was really helpful in getting me set up with my new car. They had a great selection and large inventory on the lot and I was able to get the exact color and make I wanted. The overall customer experience was great and I would definitely recommend coming here for your next car purchase.

Friendly customer engagement, rapid check-in process, effective communication for the maintenance work, and professional advice from technician.

Johnny is awesome !

I enjoyed working with Honda buying my new car. The sales process was professional and well structured.

Edit: their service department is pretty good(5stars). Their I was repeatedly given incorrect financial information throughout the time I dealt with the dealership (I have the written proofs of that). This spanned from giving me incorrect breakdown and explanation of the lease quote, giving me the incorrect residual value of the car at the end of lease, not honoring the the leasing rates that we discussed and agreed upon until I pressed upon the matter and reminded my sales person of the price we had agreed upon. I was also incorrectly informed of the lease agreement not having any penalty at the end of the lease if I don't lease another car or buy the current car after my lease ends.
On top of that, I had only been given one key for the car, and was told by the salesperson that he will deliver the other key at my place in a day or two. The salesperson did not bother to take my calls or respond to my texts or emails regarding the status of the second key. I had to get Honda involved to get a second set of keys. I would not be recommending this dealership to anyone.

Honda has always had good service and I was amazed at how fast the work was completed on this visit. I was able to come in on a Saturday to get the diagnostics done and by Wednesday I had a new transmission, engine seal, and two sensors. I estimate that this cost about 25% more than the local mechanic. But I trust the work at Honda, and Honda gets it done way faster than the local mechanic. For me, it is well worth it.

Amazing guys especially Zameer and Sid. They made buying new car fun and enjoyable and explained everything in brief.

From the moment we walked in till the end of the day, Tony was an amazing help. He explained all the pricing and the details for each car, he made me feel really comfortable and didn t try to persuade me into buying a certain car, he gave me options and made my overall first car buying experience very enjoyable.

Service booked online, very easy. They were on time (which is rare enough on any dealership to be noted). Staff was helpful and friendly.

Koorosh has been helpful with recommending options and giving information about models. He gave us the best deal in the area in compare with other dealerships.

Juan M was the gentleman who helped me. He is kind, professional, and helped me get my battery changed in under 30 minutes. Thanks!

For an oil change with an appointment it took almost two hours.

I arrived at 8:00am and was the 1st in line for oil change without appointment. After I got assistant at 8:30am, I was told it would take 2 hours to finish and I was fine with it. Around 10:50am I got some recommendations and I called to decided do oil change only. I was told my car will be ready in 10 minutes. around 11:30am, I checked again about the status of my car and no response. At 12:00pm I checked again and finally got my car. 4 hours wait for oil change is not something I expected and too costly.

This Honda gets packed! That's the only reason I'd ding it one star. I gave a call before noon to see if I could get my airbag fixed (recall). They said to come in (the Friday after New Year). But once I rolled in, they turned me away cause they said they were too busy. Came in the next morning (8:30am on Sat) and still had a long line, but everything else went without a hitch. The rep who helped me was smart and quick to help.

Like the atmosphere there: Staff are friendly and patient.Good experience with Rosalie.

I brought my 2002 S2000 in for an oil change and they did a complimentary inspection, which is wonderful because my car has been feeling kind of off so I was hoping they'd be able to tell me if there was something they could fix. Sure enough, they found a problem and they were able to fix it within a few hours. My car drives SO MUCH better since they fixed the issue. I also really appreciated Steven Munoz, who was very prompt to call me when he was supposed to. He was very informative and also let me know everything from the inspection without being pushy or super salesy. I felt like he was really just giving me information and letting me know what my options were versus just trying to make money off of me. I value this a lot in a company and I'm really happy with my experience here. 10/10 will visit again.

Bobby at Steven Creek Honda provided excellent customer service.