Sterling Auto Group Reviews

If you are looking to purchase or service a vehicle I highly recommend this dealership!!

I had an appointment for service- supposedly for express service- yet it took over an hour of waiting to get done. Why have an appointment if this is typical wait time?

Gee was our salesman was very awesome and very polite most definitely do Business with him again..

My Daddy bought his truck from there a few weeks ago and he's been enjoying it and the staff is Very Nice and Patient.They will help you the best way possible to get you driving off in what you want!

Gee was great with the sales process. Ask for him if you need a car!

Great experience! Gee made it really easy to choose for a first car and was very kind.

The paint on the bumper of my brand new Denali started to peel. They not only fixed it, they fixed it fast and gave me a rental to drive. I love the great service that I always get from Sterling Auto Group.

Enjoyed my experience with the group and Gee was AMAZING!! Worked with is a lot to find us what we wanted and needed for our growing family. Went above and beyond

I was recently driving my parents vehicles, till I found out how reliable a Kia was. I really liked the car Gee helped picked out! It is very great on gas and it s just a very reliable car!! Thank you Gee for helping me find this vehicle, I d recommend a Kia Optima to anyone !

Ross, Service Manager is terrible. Was told they replaced a part 2 years ago and come to find out it wasn't replaced and now out of warranty. Need a new headlight and was told $1200 for part and install. No wonder people order online.... Amazon is $145.00 and my husband can change it out for free. No wonder people don't get service at dealerships unless it's warranty work. BTW - Val was great as far as customer service just not able to help me today.

Daniel Castillo is the man!! Sterling never disappoints! Good honest people and great service

This is Sterling Kia and they did a recall on my car and I'm having to take it back because something wasn't installed properly in the lights keep coming on my car

Gee and the staff at Sterling Auto Group are absolutely AMAZING!!! They are extremely professional, honest, and transparent. I came in only to look around (which I was dreading because I dislike the pushy auto sales sometimes) but With Gee it was an entirely different experience! We appreciate all of his help in getting us the right vehicle at the right price! I would recommend them to Everyone! 10/10 service, no doubt!

Left car dirty didn't connect seat back had to get help moving seat

Gee Cao was excellent to work with. He was always very professional and answered all of our questions. Thank you for an awesome buying experience!

Tony Walker is a wonderful salesman and the service department was great.

I was very disappointed in my experience this time, and I have been bringing my car to this dealership for service for almost three years. I arrived for my 9 a.m. oil change/tire rotation appointment at 8:45 a.m. I have never waited for more than an hour before, so at a little after ten I checked with the receptionist. She checked with the technician, and they said another 20 minutes if I wanted a wash. I said okay, but I had scheduled a 10:45 a.m. movie with a friend because that should have been plenty of time. Twenty minutes went by, then another ten, and I still didn't have my car back. It was now almost 11 a.m. I asked to get my car back, and it still hadn't been washed, so I told them I would just have to leave without it, though that was disappointing. I paid, and was finally given my car back. I barely made it to my movie with one preview left.

Even if I hadn't had plans after, waiting almost two hours would have been too much. I was told there was one technician working, and that was obviously not nearly enough. Maybe in the future, schedule more than one technician on a Saturday morning to keep the service on track. In the meantime, I may have to find another dealership if the service here has gone this downhill.

Decent prices and everything moved along pretty quickly

If you a need a car Gee is the guy to see, he is awesome!!

Dealership service at its finest. Ross is great to work with.

Only had good interactions here. Mike at Subaru service is always extremely helpful.

Jacob is one of the best people I have ever worked with on any purchase. He gives the facts as they are and is extremely knowledgeable about all facets of the SUV and the process. I will make sure to buy my next SUV from Jacob and will be telling all the people I know in BCS and beyond to check in with Jacob if they are buying a vehicle. This was the most fun I have had buying anything in a long time. Thanks Jacob.

Enjoyed taking my Subaru there until they got a new service manager. Service manager James Berthold has left and was replaced by someone with no service manager experience?!?! REALLY???

Thank you!! Gee Cao!!! I had such a wonder experience and thank you soooo much for working with me getting me a great deal! Highly recommend this place, everyone was great!

Gee Cao is the BEST sales person I've ever had the experience of buying a vehicle from. Gee knows his product well. Any questions I had he was there with an answer. Gee went out of his way to ensure I got what I wanted at the price I was happy with. Would definitely recommend Gee Cao the next time you are looking to buy a new vehicle.

Go se Gee! Friendly, knowledgeable and good to work with.

Prompt and excellent service, friendly and courteous staff, overall very pleasant experience. Keep up the good work!

The paperwork was awesome didn t have to sign our life away!

Jacob is super friendly and very helpful! Everyone how I dealt with was very friendly.

G was the sales person that helped me purchase my son s first car. He was very patient and helped us secure a beautiful, safe vehicle with a reasonable down payment and monthly payments. I highly recommend him to anyone visiting Sterling!!

Great collision center, Scott was very friendly and helpful.

Sterling Cadillac Buick and GMC is amazing!! Gee was my salesman and went above and beyond to make my experience great. Service is also top notch! Go see them!!

Our sales person was the best. He helped us make our decision, and then did a great job at explaining the details once we got set up. I had a price in mind when I walked in the door, and they met us on it, then exceeded the trade in value. All in all, a great experience. I just wish that GMC hadn't accepted the money from Obama years ago, I feel like that was a unfair deal to the American taxpayer. This is in no way a reflection on this dealer ship.

I ve been a client at sterling auto for about 5 years now and have had the best experience. The main reason I have such a great time is because of the great customer service provided by Daniel Castillo! He s very attentive to my car needs and my concerns and always repairs and restores my car. I ve never had any problems and can always trust my car in his hands!

I've taken my suburban here for service since I bought it in 2016. The staff are all great. A friendly and professional bunch. They'll explain the service work to be done before getting started and if they find anything they'd recommend getting done they'll come to you with a price estimate before getting started so you can make an informed decision.

Gee Cao was an excellent salesman. He was very nice and respectful. Very eager to help in any way.

Very pleased with the overall experience at Sterling! We started looking at options for a new truck over a year ago. While Gee is a newer team member, he was extraordinarily professional, knowledgeable, persistent (but not pushy), and attentive to detail. He worked the deal and administrative details remotely so that we ended up spending minimal time at the dealership to close the deal. I will absolutely recommend him and the Sterling team to customers in the market for a Buick or GMC vehicle.

"Gee" my Salesman was very nice and receptive to what I was looking for. Great job and the easiest purchase of any vehicle I've ever purchased. I recommend that you visit Sterling Auto.
Thanks Gee!!

I went there looking for a car and immediately got approached by Gee ready to help us. He was great throughout everything and was very helpful through the process. We left the dealership with a new car and was very happy with the service.

Top quality service, provided by caring, understanding, professional staff, lead by Linda.

Sterling is amazing. I keep going back there because those guys know how to do it right. They helped me find the perfect car for me and the ALWAYS give me an amazing deal. I will continue to shop here with no doubt in my mind.

Jonh is the nicest Guy, he is always courteous and willing to help you. I bought a used car, Chevrolet and it had a problem with the trunk leaking. It took a minute for them to get a part due to the snow, so they paid for me a rental car.

One of the best car buying experiences! Our salesman Mathew Cox went above and beyond for us and got us into a beautiful brand new crossover. I'm. In. LOVE! Fantastic customer service!

Everyone was very friendly ad courteous as well as professional. Mr Bryant took care of our needs and found the vehicle I wanted and worked a deal that fit my price. I love my little truck...it's better than I thought a truck would be..rides so smooth and has plenty of power. I am already getting 25 miles to the gallon and still on my first tank of gas. Thank all of you soooo much for helping me make my 4th purchase from yall's dealership....Ms Jan..;o)

They changed my oil as promised, but they did not detail it as promised.

They rotated my tires but my center caps are loose.

We will keep taking our vehicles to Madisonville dealerships.

These people are completely professional and gave me the best deal ever

I came in here to purchase some parts for a vehicle i didnt even buy from here. Dennis was very helpful and came right outside to look anf make sure we were talkin about the right part before purchasing and then sent it right on over to the shop i use! Very helpful and in and out in less than 10 mins!

The staff are welcoming and helpful. My family and I got the help from G Cao, who is a great salesmen! He is very energetic, bright, and helpful. G knows the facts and gives you the best experience, we couldn't have ask for someone better. He was also accommodating to my Grandfathers frail condition.

Great customer service. They listen to your needs and problems.

Only place I could rent a car without a credit card

awesome team of mechanics. my visit there was quick and on target.

This location is clean and orderly, and the technicians are nice and easy going. I would say the quality of work and service is high. The downside is that both times I've scheduled a morning appointment for an oil change, I ended up waiting about 2 hours. There were also issues with paying with rewards points, and the checkout staff wasn't exactly nice about it. All in all, not terrible, but I'd rather go some place else where the final interaction I have with staff doesn't leave me feeling bummed and judged after I've paid.

March 27, 2020
My past year of experience with Sterling Auto Group has honestly been great...up until recently having to deal with sales rep Joshua Ruda.

If you are one who has questions about anything as far as your car deal, ask one of the other employees. They are patient, kind, and know a thing about customer service and how to treat people. As a woman buying a car, I make sure to ask questions if there is something I don't understand. And this seemed to bother Joshua every time I had a question.

What I've mostly gotten from Josh (especially from phone conversations) was a feeling of being rushed (especially in making or going with a decision he thought was best), him having a defensive attitude and arguing with me and/or talking over me when I'm not agreeing with what he is saying or when I had questions about it, him being very short with me in our conversations, him threatening to "take the car back" if I didn't do what he needed to be done when he needed it to be done as far as signing papers, and the fact that his attitude and tone of voice comes off as rude and being bothered when I called or even asked questions about my car dealings with the dealership.

Because of this, I initially felt that there was something shady and dishonest with him and the car deal anyway. Especially when he called me to come back up there to sign some papers that he had "forgotten" to let me sign after a couple of days of me already driving off with the car. And then two more times after that, I was called up there yet again. The last two times I was told that it was because of the finance company. It may have been, but I really believe that something else was going on. I couldn't help but feel like I was being taken advantage of, especially after going over the contract and the numbers myself. Something didn't seem right.

I've had two cars from Sterling so far. First car deal experience went great. Cody Weiss and the finance woman (can't remember her name) was very informative, helpful, patient, answered questions I had, and I got the car that I wanted. The second time I needed a car I went back to Sterling because of that great experience I had. I ended up getting the car I wanted. But due to my experience with Joshua Ruda, (and also being called to come back up to the dealership for the third time about papers to sign because the loan wasn't finalized like they told me) after fifteen days, I just gave the car back. This back and forth situation with going to the dealership, with the added rudeness from Josh was just too much.

Two days later, I go to another dealership here in town and end up getting a car with no problems or frustrations. This dealer was very helpful, honest, and answered any questions I'd had. Even showed me his computer that explained the deal and how each number came about. And the crazy thing is that the new dealership went through the same finance company that Joshua at Sterling was working with. But with the new dealership, the loan was approved and FINALIZED within TWO days. And to top it off, I ended up getting a way better deal that saved me so much more money overall, with a lower monthly payment, lower interest rate, and with a dealer that has my best interests at hand. He is also very helpful with any problems i have had or that may have come up with the car.

My experience with getting a car this second time around at Sterling Auto Group was completely horrible and frustrating thanks to Joshua Ruda. How you treat your customers can be very impactful. Hopefully Joshua Ruda learns how important that this is soon before another customer is turned away and another potential business is loss.

The vehicle I found was exactly what I wanted. It is a new 2018 demonstrator that had a little over 4000 miles on it, and I believe I got a reasonably good deal. The vehicle equipment tag on it indicated a date of 2/18/2018. Apparently the oil had not been changed in over a year. HMMMM!!! I purchased in on 3/1/2019.The sales person is Rick Vernon Jr., and is very likeable and willing to help. I would recommend him to any of my friends. In the paperwork the finance guy Ernesto knows his stuff, but belabors sales pitches on additional coverages and said he had to go through everything in great speedy detail. I had to use some firm conversational tactics to convince him to belay that. Perhaps the dealer could have a waiver that the client could sign for those who are not interested in the additional warranties. I bought a GMC because I thought there is a high confidence of reliability in the product. His presentation bordered on the likelihood that the product would have a high confidence of failure in order to get me to purchase overage on electronic bells and whistles. I think he was doing just what the boss required him to do.

We are extremely pleased with the experience that we received from Gee and everyone with Sterling!! They went above and beyond to sell us our new Envision!

Tried scamming me. First said brake hydraulic cylinder was bad, it wasn't. 11340 miles later brakes are still good and Christian Brothers automotive says they are fine. Then they did warranty work for an oil seal on engine they said AC was leaking. I had just drove back from Virginia with ac going the whole way. Ice cold bull$$it. To replace oil seal have to pull motor in other words the forgot to disconnect and damaged my hose. Worst service ever

Gee he been extremely helpful in the process of purchasing our Yukon. His customer service skills are excellent and he s got a great personality. He s always responsive and it s been a great experience.

Charged me $250 for them to tell me the wrong answer to my problem

I recently purchased a 2019 GMC Terrain and I could not be more thankful for Alex and the team's help in making this all possible. I absolutely love my new car and the great deal, for which was offered.

Thank you!

Great people who are always very friendly and helpful, fast & quick service. Been a customer for over 21 years. My dealer of choice for great service and good prices!

Excellent Customer Care and went above and beyond to get us into our new truck!! Highly recommend!!!

Went for an oil change and when they gave me my car back, i got in the car to find the glove box uninstalled. I notified them and they put it back together. But it seems loose and they gave me my car dirty from the interior and exterior. No pride whatsoever.

Be prepared to wait. Ended up getting a great car, we needed a van after recently having a 3rd child, but service here is SO SLOW. The first day we went in it took forever for a salesman to come talk to us so we left after about 30 minutes. The next time we came in they were admittedly short staffed, and the salesman we were working with was going back and forth between us and 2 other clients. We knew exactly what we wanted, but were still there for 7 hours with our 1 week old son. Even though we were the only clients there with kids and knew what car we wanted going in, we were still the very last ones to be helped and finally were able to purchase our car right before closing.

The staff was really nice, efficient, and caring. Overall great experience.

did a great job of replacing the screen on my Navigation/radio and did not even scratch my dash.

I've bought a few vehicles here and everyone is friendly and I've always gotten good service after the sale.