Simply Tanisha

Review of Sterling Auto Group

March 27, 2020

March 27, 2020
My past year of experience with Sterling Auto Group has honestly been great...up until recently having to deal with sales rep Joshua Ruda.

If you are one who has questions about anything as far as your car deal, ask one of the other employees. They are patient, kind, and know a thing about customer service and how to treat people. As a woman buying a car, I make sure to ask questions if there is something I don't understand. And this seemed to bother Joshua every time I had a question.

What I've mostly gotten from Josh (especially from phone conversations) was a feeling of being rushed (especially in making or going with a decision he thought was best), him having a defensive attitude and arguing with me and/or talking over me when I'm not agreeing with what he is saying or when I had questions about it, him being very short with me in our conversations, him threatening to "take the car back" if I didn't do what he needed to be done when he needed it to be done as far as signing papers, and the fact that his attitude and tone of voice comes off as rude and being bothered when I called or even asked questions about my car dealings with the dealership.

Because of this, I initially felt that there was something shady and dishonest with him and the car deal anyway. Especially when he called me to come back up there to sign some papers that he had "forgotten" to let me sign after a couple of days of me already driving off with the car. And then two more times after that, I was called up there yet again. The last two times I was told that it was because of the finance company. It may have been, but I really believe that something else was going on. I couldn't help but feel like I was being taken advantage of, especially after going over the contract and the numbers myself. Something didn't seem right.

I've had two cars from Sterling so far. First car deal experience went great. Cody Weiss and the finance woman (can't remember her name) was very informative, helpful, patient, answered questions I had, and I got the car that I wanted. The second time I needed a car I went back to Sterling because of that great experience I had. I ended up getting the car I wanted. But due to my experience with Joshua Ruda, (and also being called to come back up to the dealership for the third time about papers to sign because the loan wasn't finalized like they told me) after fifteen days, I just gave the car back. This back and forth situation with going to the dealership, with the added rudeness from Josh was just too much.

Two days later, I go to another dealership here in town and end up getting a car with no problems or frustrations. This dealer was very helpful, honest, and answered any questions I'd had. Even showed me his computer that explained the deal and how each number came about. And the crazy thing is that the new dealership went through the same finance company that Joshua at Sterling was working with. But with the new dealership, the loan was approved and FINALIZED within TWO days. And to top it off, I ended up getting a way better deal that saved me so much more money overall, with a lower monthly payment, lower interest rate, and with a dealer that has my best interests at hand. He is also very helpful with any problems i have had or that may have come up with the car.

My experience with getting a car this second time around at Sterling Auto Group was completely horrible and frustrating thanks to Joshua Ruda. How you treat your customers can be very impactful. Hopefully Joshua Ruda learns how important that this is soon before another customer is turned away and another potential business is loss.