Cassie H.

Review of Sterling Auto Group

I was very disappointed in my experience this time...

I was very disappointed in my experience this time, and I have been bringing my car to this dealership for service for almost three years. I arrived for my 9 a.m. oil change/tire rotation appointment at 8:45 a.m. I have never waited for more than an hour before, so at a little after ten I checked with the receptionist. She checked with the technician, and they said another 20 minutes if I wanted a wash. I said okay, but I had scheduled a 10:45 a.m. movie with a friend because that should have been plenty of time. Twenty minutes went by, then another ten, and I still didn't have my car back. It was now almost 11 a.m. I asked to get my car back, and it still hadn't been washed, so I told them I would just have to leave without it, though that was disappointing. I paid, and was finally given my car back. I barely made it to my movie with one preview left.

Even if I hadn't had plans after, waiting almost two hours would have been too much. I was told there was one technician working, and that was obviously not nearly enough. Maybe in the future, schedule more than one technician on a Saturday morning to keep the service on track. In the meantime, I may have to find another dealership if the service here has gone this downhill.