Steigenberger Airport Hotel Amsterdam

Steigenberger Airport Hotel Amsterdam Review

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4.1
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T
3 years ago

A nice and efficient hotel close to the Schiphol A...

A nice and efficient hotel close to the Schiphol Airport. Seems to have everything you'd expect, but feels rather impersonal and utilitarian. Not saying it's not nice, but doesn't seem to have any character. But for the money a good value, especially if you need to stay by the airport

I
3 years ago

Clean hotel, personnel at Reception are not willin...

Clean hotel, personnel at Reception are not willing to help - my reservation was cancelled due to their technical reason without notice and I was informed at arrival that no rooms available. After some delay they said that they reconfirm my reservation but not what I have booked. Very disappointed.
he response from the hotel is misleading - my complain was about that they did not notify me about cancellation. My credit card was valid.

R
3 years ago

Toilet had dried pee stains from previous guest. F...

Toilet had dried pee stains from previous guest. Floor had peanut shells still from previous guest.
The mattress is a joke... it is fully covered in latex so you can t take it off.. you sweet like crazy during the night.
Very uncomfortable...
The Schnitzel in the Restaurant was swimming in oil and burnt on the sides...
Steigenberger has really lost me!!!!

T
3 years ago

Landed at the hotel after a cancelled BA Flight fr...

Landed at the hotel after a cancelled BA Flight from Schiphol yo London Gatwick
Very impressed with the Stignenberger Hotel - was upgraded to Executive Room on 7th floor by very understanding front desk staff
. Will deffo stay here again given the quality of rooms and service.

F
3 years ago

Even if the quality of a 4 * is there, no customiz...

Even if the quality of a 4 * is there, no customization in the way of taking into account a customer. Very impersonal from the reception to the restoration. Very good breakfast very varied and of quality but a staff overflowed and too attentive to train and rid quickly without any consideration for the customers, two coffee machines and more than one hundred cutlery simultaneously .... pity. Dinner at very excessive price and no interest, plate and main course cold. Yet I chose the chef's menu.

P
3 years ago

Stayed there for a month for business, payed by co...

Stayed there for a month for business, payed by company. If first impression was that of a 4 star, quickly I felt something was kind of wrong. Dirty carpets, flat pillows, failed lifts (every two days, even had to clim stairs to 6th floor once), impersonal staff, rip-off food (my friend ordered Caeser salad which arrived without...chicken) and breakfast (2nd most expensive in my worldwide experience of hotels), expensive car-park...no value for money, would certainly recommend another location.

P
3 years ago

We arrived and our pre-booked via a third party re...

We arrived and our pre-booked via a third party reservation could not be served in the form. There was no room left that had room for an extra bed. The reception gave us a junior suite. Where two double rooms were not bad. Because one of three had to sleep well or bad on the couch. An unpleasant experience.

The suite is well laid out and can be split with a sliding glass door. Moreover, it is well equipped according to the star standard. The rooms are relatively quiet despite the airport. There is an airport shuttle service with the hotel's bus 24 hours a day. Otherwise, the hotel seems a bit old, and this is not the usual Steigenberger standard in terms of modernity.

One of my fellow travelers had made the booking. I have my credit card at the front desk for the deposit. Nevertheless, I was later charged an extra bed, although the booker was actually someone else.

A
3 years ago

Top!

T
3 years ago

I stayed here for a conference.

I stayed here for a conference.
My room was nice, very big and clean. The decor wasn't the most modern and was a bit 90'ies I thought, however very well maintained.
Staff overall was friendly and attentive.
The food in the main restaurant was fantastic. We had a buffet that was of outstanding quality with a large variety of choice for any taste.
The reason this isn't a five star rating from me is that on my first night the staff in their Italian restaurant was very unfriendly in my opinion. Not rude in a sense but I think just young and uneducated. I certainly didn't feel special that night.
Other than that I can't fault the place.

M
3 years ago

I am Belgian, I arrived in the hotel so the room c...

I am Belgian, I arrived in the hotel so the room cost us 115 euros per night.
Where to start ? The welcome not warm, when we talk to the lady of the home she does not answer us and we do not even look !!
Let's go to the room, really really not clean dust galore in every nook but fortunately the staff reacted very quickly !! ..
Good then ? why pay the parking of the hotel in addition ?? I strongly advise against!

C
3 years ago

Very very bad! At 9am on Sunday morning drill inte...

Very very bad! At 9am on Sunday morning drill intense noise from works in the upstairs bedroom! I call the reception, they say they will do something and the noise continues for hours! Horrible ... never again! Instead of closing the rooms let reservations in it! Last time we booked here!

F
3 years ago

The location is terrible, in the middle of nowhere...

The location is terrible, in the middle of nowhere with low frequency shuttle not available in the night. Dedinitely an unconfortable location to visit Amsterdam and the rest of the country, OK if you do not care about the city. The service could be also improved.

T
3 years ago

Ok

A
3 years ago

Picked up my mate from the airport and needed to f...

Picked up my mate from the airport and needed to find a pub quick to watch Champion's League final in Matly. This place is no Kurhaus. Although food (I ordered sate as its hard to get it wrong) was OKish, the service was absolutely appalling. Its waiters took ages to come, taken orders with an attitude as if we weren't paying guests. Won't be back...

S
3 years ago

Dont stay here as a single woman. Tried to eat a m...

Dont stay here as a single woman. Tried to eat a meal at the hotel bar, felt immediately uncomfortable as the only single female, with large groups of guys, single guys, etc. I asked to take my meal to my room and was told I could not. So I sat at the bar. The guy down the bar kept staring at me with a big smile while I was eating and looking me up and down. I told him to stop staring, I'm not interested. He he said "I can look if I want". I asked the bar staff if these can please tell this ** guy to leave me in peace. They were upset with me for my use of language and causing a scene, but not with him. Then he tried again to start a conversation with me. I left the bar and went to hotel management. They said the guy reported to them that he had "no idea" of the situation. So I left my food on the bar, lost all my appetite and went back to my room. This is not the kind of situation a client should have to deal with on their own. Very disappointed that the hotel did not look out for me, and instead I was left to feel like a piece of meat on display for this man's enjoyment. So I had to leave the bar, and not eat the food I paid for. Typical, and sad. Especially coming from a 4* establishment. It's a pity, as the facilities are nice.

Steigenberger Airport Hotel Amsterdam

Steigenberger Airport Hotel Amsterdam

4.1