Igor Chernishov

Review of Steigenberger Airport Hotel Am...

Clean hotel, personnel at Reception are not willin...

Clean hotel, personnel at Reception are not willing to help - my reservation was cancelled due to their technical reason without notice and I was informed at arrival that no rooms available. After some delay they said that they reconfirm my reservation but not what I have booked. Very disappointed.
he response from the hotel is misleading - my complain was about that they did not notify me about cancellation. My credit card was valid.