STCP - Sociedade de Transportes Colectivos do Porto Reviews

Service absolutely miserable, there is not a day of the year when the buses are punctual, now they arrive 10 minutes early, now they arrive 25 minutes later, now they do not even arrive.

My experience in recent times is quite negative, because although I do not need to use transport every day, I have found, when I need to use them (namely line 501 and 208), they never arrive on time and often "advance" schedules. Even today, I needed to take the bus to go to an appointment. The time indicated 11:00 AM and then 11:29 AM. The 11 am call just didn't show up !!!!!

They remain a complete disgrace. Instead of improving they WORRIED !!!
Is this company not ashamed to provide such a BAD SERVICE ???????

It is the second day in a row that my daughter arrives late to school, today mainly being an hour waiting for the 401 in salty losses, entering her at 8:25 ended up having transportation at 8:35 would like to take responsibility because in school hours happen a disparity like what happened today 1/10/2019

Service completely ridiculous. Zero of respect for users, mismanagement of schedules and maximum non-compliance with the schedules that are stipulated. Wait more than 1h at a stop waiting to see 4 buses go in 4 different times ... yes 4 buses that fail in a row. It is absolutely incomprehensible.
Joining this, comes the supposed 5th bus and does not open doors because it comes too full.
Since it is no longer absurd to arrive, there is always that luxury of some drivers passing before too long, leaving those with planned time to wait longer in the comfortable stops. Congratulations on this disastrous management ... here is your honorable star.

I had an infringement on the 600 Mayan sense line on September 16th, although my passr was loaded, I was only able to load it on September 3rd in the walking shop of MAIA.
The lady who carried my pass I told her very clearly that I wanted to add the Maya zone to my pass to go by bus to line 600 and she didn't add a zone only Maia I thought everything was fine not knowing when the bus inspector said me i did not have the zone i told him i had loaded it in the shop and it was confusion of the worker alike it didnt matter and i pass the same fine rlr told me if i spoke and explained p what had happened i would have solution supposedly
That I had to go to the store where I carry it and take the paper with the infraction, I went to Maya the same day and there I had to write an email to stcp explaining what had happened after two months to get an e-mail reply. mail analyzed absolutely nothing only analyzed that I had to pay. This can't be tried to see with Andante's shop the situation I had my pass loaded no fault the worker had loaded badly I went to Stcp had told me they couldn't do anything I went back to the Andante Mayan store I made a complaint in the complaints book of stcp and the walking shop It can't just be that we paid to do things well and still I'll be fined and not because of me it doesn't seem to me to have to pay attention to the customer and analyze things but in depth the Workers are not only having workers to pass offenses to do their job well and this does not happen.

Despite the flaws of a banana republic, our transport service is fantastic, extremely comprehensive and continually improving. LESS COMPLAINTS.

My experience with stcp has always been with ups and downs, mostly lows. I use 604 since I was 14, I am now 23, it continues with a mediocre service, for the prices that are applied, back to a service that is neither fulfilled nor satisfactory for the user. However to get the weirdness I am doing a study of punctuality during the first year of buses 604 and 205 which are the ones I use daily. For now the percentage of punctuality is not very famous, but I still did the study during the month of August and September. We will see.

I want to thank the excellent professional who, last Friday, did the favor of helping 3 people .... Among which I was
It was on Avenida da Boavista next to Fonte da Moura ... Due to the rain that had fallen for about 1/2 hour. The sidewalk and one of the carriageways in the upward direction had a lot of water due to a clogging problem in the Levada that passes laterally on this avenue.
We couldn't get through .... And this Excellent Professional did the favor to stop the car and transported us to a safe place
Fonte da Moura stop
Thank you very much to this Mr.
There are already few professionals like this

Sometimes late
Other times it goes very full
It always smells bad

Shame of lines 206-704 -803 play with shameful passers

Expensive service And always an unknown. You will see older people suffering so as not to fall while drivers accelerate and brake like in a race.

Times rarely coinciding with what it says on stcp's own timesheet, constant delays, a shame

602. There should have been four buses, not one yet.
Stop being amateurs

Shame people are waiting after a day of work and buses don't show up and it's a shame.

For all those who criticize, they should go a week to the center of the country who saw what was good for their health, they only had a bus in the morning, in the afternoon and at night, with luck, of course, their sad unaccustomed people only know how to complain, but if don't like the service so much, start cycling ... Anyway ...

Simply the best and biggest passenger transport company in the big port ....

SUNDAY 10/04 at 18.22 at the "Pedra Verde" stop I got into the car 504 with the number 3061 with an old lady and a cane, the driver did not take the consideration and immediately started the car. I approached him because the old woman might fall and her mischievous conduct turned her face to the side. It was not enough when we got to the stop, the signal was STOP red, it did not stop, nor opened the door for us to leave, continued its march after I insisted to leave. He started sending for me, because I got him attention back, treated me for you and only stopped at the next stop. This stop was too far away to move home, the 87-year-old woman with a cane and asthmatics.
I appreciate that the Company gives Ethics Training for ARRUGANTS and MALCRIADOS that appear to us on a daily basis. We PAY to be well served, I need to remember that it is our money that you survive.

SHAMEFUL!!! Never meet schedules, fail constantly, 2 or more buses in a row that don't come, MORE THAN ONE HOUR waiting for a bus ..

My experience is woefully bad practically every day. Your service is pitiful. Not to mention the day service, I will speak only at night which on the weekend is terrible. Delays are not justified, let alone "failures" since traffic is practically none. It doesn't justify being 50 minutes at a stop at night, waiting for a 3M to work, which goes to the airport and disappears. Really the money we pay monthly and no doubt cried

We stayed for an hour waiting for a bus, the 201 that should spend every half hour on Sunday. When I finally arrived I asked the driver and he said that his was on time and that he knew nothing of the other. Anyway. A shame.

They are the best collective transport company of the great port

Terrible public transport service bus always Late arrogant drivers

Drivers do not comply with schedules set and stipulated by the company.
I waited 45 minutes and then had to take another and walk to reach the desired location.
Shame these public transport from Porto.

Probably the worst public (bus) transport in Europe. Expensive and ALWAYS out of timetable. The only advantage might be WiFi in buses but who cares.

If they always arrived on time, it would be worth the money I give. Over an hour in the cold constantly happening. Inhuman animals

Punctuality notes ZERO. On Sundays they simply stop operating lines without notice.

Why put the timetable on every stop if buses don't follow it. Had to wait 35 minutes for bus 502 to go to Serralves instead of 5 minutes suggested by timetable. And this is Saturday, with little traffic. Last time I took it was the same. Doubledeckers on line 500 are nice but also don't follow the schedule. App is quite useless also

201 the ghost bus. I arrive almost every day late to class because meeting schedules is a lie.

Line 702 is always failing bus, for example this week is constantly failing two buses in a row and I was late for the professional course classes I'm studying and the professional courses have rules regarding late absences and I don't I can comply with these rules if the buses are constantly failing.

If I could, it would even give zero stars. This company is a sample of the mentality of most people in Portugal. The company's policy is to "let it go and screw it up": employees who do whatever they want, make the times they want and the customer who complains about being poorly served is just another among so many. They do not take steps to improve the service because it takes a lot of work. Service is getting worse, mobile phone applications and schedules say there will be next bus and the driver does not show up because either it was too busy or agreed with the friend and went home early. With the 300 is constant. If anything is said, the driver behind the wheel still replies that he is right! You should apologize to people for being late, because they pay his salary. The helpline only works until 19, when buses rarely show up at the time they should continue scheduling as they wish. The Resende drivers receive half and meet the schedules. They are not lucky enough to work for the state ... If they did a decent job at STCP they had reasons to strike. In this case they do not. I say this because I have spent many hours waiting for these buses that only show that they are useless. But it is also the fault of the government that does not take measures to strengthen the bus service to present solutions to reduce traffic.

WHY THE MOTORS OF THE S.T.C.P. ARE MALCRIED, SCRATCHES AND CHEAT THE WEAKEST? SOMETHING THAT ASK YOU OR DO NOT ANSWER OR GIVE ANSWERS WITHOUT EDUCATION. ON THE OTHER SIDE THEY DON'T COMPLY WITH ANY TIME, OTHERWISE MISSING A LOT. THEN FROM MATOSINHOS TO BOAVISTA, MAINLY 502 NEVER BUT NEVER LEAVE ON HOURS AND FAIL TO 2 TO 3 HOURS. THIS IS DOING A LITTLE ONE OF THOSE WHO PAY THEM, IF IF THERE ARE NO USERS GO TO SCANNERS AND NOW IF THEY CANNOT ARM TO OWNERS AND MASTERS. EVERYTHING IN PORTO WORKS EVIL IN TRANSPORT EXCEPT THE METRO THAT AWAY LATE WALKS.
WE ARE IN A DEMOCRATIC COUNTRY AND THAT MUST RESPECT WHO WORKS AND HAS HOURS TO COMPLY. THERE ARE NO HOURS OF TIME AND NOTHING MATCHES THE TRUTH AND WORSE IS HAVING WALKERS FROM OTHER COMPANIES WITHOUT HAVING HOURS IF 61 ANDANT IS GOING AND COMES MATOSINHOS> VALONGO <MATOSINHOS.

Horrible site! much lack of information regarding route changes

And a bit silly that there are lines busting at the seams and carrying normal buses and others, like 201, carrying large capacity buses that don't even fill half. Lines such as 207, 704, 305, 502, even 203, so many that are full for much of the day and where the articulated would be much better employed than in 201. The 201 walked from 2007 to 2014 to take with normal buses. and the situation was not so chaotic (except for a few specific cases) as for carrying large vehicles!

Today, December 23, wait from 6 pm to 6 pm 37m, for 1 bus line 600, with children and more time, and what they enjoyed during this year 2016, with users in particular in this line and 304 , we get paid and the boss does not take the bus every day, because only then would know what is 30 and sometimes 60 minutes waiting, when at stops accuses every 20 minutes, we will start the new year with this little shame, so as not to write something improper to read, change direction, and put 1 competent person, and already 4 years in this impasse, and with expensive passes for people to earn minimum wage Despite all this Merry Christmas to all who wait and despair to get to work and home on time

The lack of set hours and poor driving are the reasons why I did not like the service I was provided.

I had from 14:15 to 15 and there was no bus and the time was 14:22 and 14:52

Phone answering service a garbage, you mark the option of information, start playing a song, there dnv question, you mark, play a song for a 2 minutes, nothing, then you can talk to the attendant and good, the call already has 8 minutes and I have not talked to anyone, junk service

A shame !!!! Yesterday in the middle of Sunday 3 buses of line 401 failed more than 1 hour that I was waiting for the bus ... You only want to know about the money of the passes and the passwords ... regrettable

Management, in fact, normal management ... For the public

The best and largest public transport company in the north of Portugal.

The worst transport company in the northern region.
There are constant delays and - even more serious - bus failures at the scheduled times. In addition to this, drivers have to stop several times before the scheduled time so that they can get home early. "Whoever wants to wait for the next."

ZERO of respect for the users both of the so-called "workers" and those who manage the company.

Does not meet the proper quality to users. Regrettable when considering the sustainable trend of the EU does not match as there is no motivation for using buses. The schedules at the stops do not correspond to reality this is not for a few minutes but for a huge difference. On Sunday I was waiting at 201 at stop VIS4 which according to the time of the stop would pass at 12:08 but not ... just past 12:38. The journey that according to Google and Moovit would take me 30-40 minutes to take the bus took 1 hour and a half.

Most drivers are mediocre. They walk with the bus like no boars and do not take care of the customers who stand by the window .. You guys feel sorry .. It was good if they could update this company ..

a big frustration. ever. they can take bus times because there are never buses at the scheduled time. super tired of waiting so long. but always paying for this "service" ....

Some drivers staining an entire company ... Regrettable

Apart from the constant lack of punctuality, the unkind and often offensive and rude manner of STCP employees and the extremely high prices of monthly subscriptions, my disgusting, incompetent and listless customer support adds to my displeasure. Quoting what a driver of this company said to a group of passengers, and directing such a quote back to the company represented by this company: "Fuck off !!".

Some drivers forget that they are taking people and drive with them if they were in an off-road rally; then there is the curse of the mobile phones that are used while driving and that make it much more dangerous; then there are the drivers who even see a person getting onto the bus almost on their knees or falling next to them do not move, they sit in their place and completely ignore what is going on and if there is any complaint they still threaten the passengers ; There are serious problems with rolling stock when it is necessary to use ramps for someone to get on or off the bus ... or they do not work at all or drivers are often not able to get the job done especially on older vehicles; I would also like to know why the drivers do not park the buses along the sidewalks ... this would greatly facilitate the lives of many people; I do not understand also because there are schedules in the stops if these are rarely fulfilled ... in this case of schedules the mobile applications that are at the disposal of the users who give reliable information, if no one solves to deviate the planned bus from one line to another as often is watched. I recognize that the company is making an effort to improve the service it provides! The difference of walking in STCP in the last 25 years is abysmal for the better! He suggested that at least the training of drivers (especially the older ones) should be improved through continuous training and assessments free from their behavior (eg making mystery-client observations). It is to keep up the pace of replacing your fleet as well as telling drivers that when it is hot, it is no use opening the windows (sometimes even worse) but using the air conditioner (if it is broken in some equipment then or its replacement in the very short term or in which the ventilation system is arranged), even for tourism this is an important factor.

The career is not even bad, but the schedules ...... who understands them ???


Difficult to know what time we have a bus. I am aware and I have the right to know the schedules

Good Morning

On August 15th, I validated my password at Espinho Station, for the 16h56 Espinho - Porto CP train. I got off at General Torres and took the subway to Combatentes station, arriving at the STCP Joaquim Pires de Lima stop, around 5:25 pm. On the timesheets, one car was forecast at 32, another at 33. So I decided to wait where these cars are. Zero didn't pass any of these. The next was at 47, also nothing. Then the car 702 appeared at 17:59 I got in and the password gave invalid. The driver said he would have to buy a new password. I showed him the purchase slip I still have in my possession and wouldn't let me go on the trip. I had no money but an ATM card. I had to go to is until the next ATM to withdraw money and continue trip. For your failure, because the cars did not appear I was embarrassed, although I am sure that the password was still valid. After all, what is it like? With PRIVATIZATION, I am sure that the quality of services will change and much for the better.

Good afternoon

Just to express my displeasure (and of many) with the flaws in line 703. Today, what should leave Dream at 7.10H failed (again!) Of course several STCP careers have been in a mess lately. In the background, and despite all the internal "struggles" and problems, the truth is that who uses the buses of STCP to move to their daily tasks is that has been harmed: after all the money of the passes already there is all to the beginning of each month. It's a shame!

The service is bad, the buses are constantly failing.

The usual STCP, the best buses in Portugal. Sometimes the time is not met

It is unbelievable for the company to end the loading of tickets and tickets in payshop stores, when transport users had increased facilities to use these stores because there were many and now there is almost no store for this purpose. It is a bad service that is being done to the citizens of the Porto Metropolitan Area.

the bus 508 passed in the old source street, there are works in the standard and it does not pass, it turns in the street of avilho, only that did not put information and the people are in the stop waiting and when they see the bus to turn

be informed, not only pay the pass. THX

1 hour 30 minutes waiting for the bus.Lack of respect with the passengers and workers who need the service. Poor service poor quality

It's no longer enough to be paying more and more and are still late ... Let me correct .. The 901 bus towards the trinity did not even show up at 10:08 and what came next, 10:48 no, 11:27 and I already saw a second bus going in the other direction but to the trinity Nothing! How is this possible ?? Our money goes where? To buy iPhones for drivers?
Incompetence at the highest level! If you give yourself to evaluate with negative stars, believe me you would do so much.

Bad company with constant strikes at least if they want to make strikes that do it decently. When they strike they do not affect the company at all and only harm the user. Most passengers, if not everyone, use pre-purchased tickets, go on ticket sales and you'll see that it gives you a lot more results.

It is not normal if your employees / employees use the mobile phones while driving, the collaborator of the bus that made the roundabout route - Airport at 12:30 to arrive at the airport spent the whole trip with one hand on the wheel another on the mobile phone, stopped at stops without being asked to stop, more seemed a tourist trip, improve services and quality of staff,

The rare times I have been forced to use SCTP buses to get around can be described as an unbelievable odyssey, and schedules and driver attitudes are both anecdote, not to mention the constant suppression of buses without any Notice. It is absolutely unbelievable how in a seemingly developed country in the 21st century public transport is ashamed. Not to mention STCP's online platform, which is not only confusing, but has its schedules almost imperceptibly placed.

How can have on the site the indication of the citizen store, as a service post ... if the same there does not exist ?! Surreal, but factual.

Today they answer me by saying to find on Google what they have taken, in fact you need to have intellectual honesty. Including on the Internet that the citizen store provides, was the page that included the photo of the ex shop. You could under law 24/96 (3) (Health resents these things) make a complaint, but for what ?! For what they just wrote. Frankly, after writing ... "after searching and reviewing the site content, we didn't detect the information you found" ... ie they review and then ask to look.
NOTE: If you open this same page, STCP, with the Church of Antas, you will find that your address and photos of the Citizen's Shop appear. To be inflating this is not worth it! realize the obvious and still pass for foolishness.

I have known for some time that drivers have not wanted to make the 703 line for dreams ...
If they don't want they shouldn't do it !!!!!!
They THINK and give way to others.
I am from the people who live with the GOAL of every day to contribute to the privatization of transport, write down all the data that may be useful for reporting unprofessional, characterless drivers and, with all deservedness, to go to the street in this new firm surely that the "rascas" will not arrive !!!!!!!!!

I am not just here to point the finger at the bad guys, but also to provide data from employees who are respectful and respectful of the good work they do. Unfortunately they are few ... but there are and I make a point of pointing them !!!

The excellence of transportation of Porto, the weekend could carry on older vehicles at prices that the common Porto can afford.

What's up with bus 602?
It never meets schedules and it's not just from now it's been a long time. It is unacceptable to buy the pass and often have to go by taxi to avoid arriving late. If they do not meet the times, why do they write them on the site as if they existed?

"This is the most disorganized organization I have seen in so many years in my life ..... time is not met, drivers in general need a lot of training in the sense that it is with the passengers that the company lives and who pay their salaries, the service should be done for the benefit of them and not for the benefit of the drivers who do what they want and still have time to scratch the ringworm, forgetting the public ..... Pass the stops and many sometimes they do not stop, sometimes they pass before the time on the information plates and they do not want to know .... there is no control on the part of the traffic manager ... then they appear and say they are suffering millions. ... this is a slapstick