I had an infringement on the 600 Mayan sense line ...

I had an infringement on the 600 Mayan sense line on September 16th, although my passr was loaded, I was only able to load it on September 3rd in the walking shop of MAIA.
The lady who carried my pass I told her very clearly that I wanted to add the Maya zone to my pass to go by bus to line 600 and she didn't add a zone only Maia I thought everything was fine not knowing when the bus inspector said me i did not have the zone i told him i had loaded it in the shop and it was confusion of the worker alike it didnt matter and i pass the same fine rlr told me if i spoke and explained p what had happened i would have solution supposedly
That I had to go to the store where I carry it and take the paper with the infraction, I went to Maya the same day and there I had to write an email to stcp explaining what had happened after two months to get an e-mail reply. mail analyzed absolutely nothing only analyzed that I had to pay. This can't be tried to see with Andante's shop the situation I had my pass loaded no fault the worker had loaded badly I went to Stcp had told me they couldn't do anything I went back to the Andante Mayan store I made a complaint in the complaints book of stcp and the walking shop It can't just be that we paid to do things well and still I'll be fined and not because of me it doesn't seem to me to have to pay attention to the customer and analyze things but in depth the Workers are not only having workers to pass offenses to do their job well and this does not happen.