Very impressed with entire hotel. Service, rooms, quality throughout . We stay at high end hotels that are larger usually but SPH is exceptional. Ambience calm refined and Californian but not stuffy. Bravo
Very nice hotel, but our room was right by the CalTrain tracks and it would periodically wake us up in the night.
Rooms are comfortable though a little dated. Staff is really friendly and helpful. Nice quiet and relaxing feel to the place.
Absolutely beautiful hotel. The photos don't do it justice!
Stayed here twice. Beautiful hotel. Kept nice and clean. Rooms are perfect. Employees are friendly. Great service.
A group of 6 of us went to the Mendo Grill and had a great time. Fantastic food and atmosphere but the service was slow.
Good working/conference facilities; food at restaurant was very good (enjoyed a steak)
A great hotel with great service and rooms. They also have great drinks in their bar, and great food in their restaurant. They also have a nice pool, and electric car chargers.
Best service and experience overall in a hotel in many years. Truly exceptional!
Classy ambiance, courteous staff, in classic hotel. I think other reviews call out what makes SPH special. Overall, this really is one of the best business hotels I've stayed at around Palo Alto.
But as a frequent business traveller who has cumulatively spent several weeks at this hotel over the past year, I'm going to call out areas of improvement:
* Housekeeping is extremely disorganized. During my last stay, I literally asked the front desk *six times* to tell housekeeping stop delivering the daily newspaper that I never read. Even still, they kept delivering it. And even though I opted out of housekeeping, they still came in and mucked with my room one day.
* Their courtyard needs to be quieted down by 10:00 PM. This is my big complaint with this hotel -- the #1 need of a business traveller is a good night's sleep. Guests shouldn't have to call the front desk at 10:00-11:00 PM every visit to ask them to send staff to quiet people down -- the hotel should be doing this automatically. It's a mediocre service organization waits until guests are annoyed enough to place a call.
* It would also be nice if they had a rewards program, given that they are part of a hotel chain. As someone who stays for long periods of time, it's a bit of a disincentive when their competitors do.
Great rooms, great service and great food. In addition, there is a nice garden area with swimming pool
Really comfortable hotel. Lovely service. Spacious room. Cool open courtyard area for drinks and dinner
Nice hotel
Simmons bed
Beautiful hotel with a rustic lobby. Lots of charm embedded in the fine detailing and furnishing of this exquisite property- free coffee, evening tea time, snacks in the room, and fresh baked cookies are a huge plus! Water and snacks are replenished daily!
Excellent service, the rooms are exceptionally clean.
This is a really nice hotel in a good location. My room was spacious and clean. Try them out.
At Dinnertime I smell something very nice cooking at the Menlo Grill inside the Hotel. Fresh cut fruit is in a large ice water on the counter for everyone. The guests are happy to be here and I seen them enjoying their time snuggling in the outdoor patio, sipping wine in front of the fire. Beautiful memories for my children have been made and I'm grateful for this hotel. The pool is the kids favorite and mine is the bed and restaurant.
Incredibly charming and warm hotel with luxurious, clean rooms and first class service. We will stay here whenever we are in the Stanford / Palo Alto area.
This facility is conveniently located around Standford. The facility is dated. The AC is the room is very loud. We had a leak in the closet ceiling and had to call engineering.
OUTSTANDING TOP NOTCH FRIENDLY SERVICE WITH A SMILE.
Easy access with free parking minutes from downtown Palo Alto. Fig and blue cheese pizza is balanced with perfect crust.
Accommodations are top flight. English style architecture. Decent restraunt and bar.
What a beautiful boutique hotel! Nicely designed and decorated, friendly staff and quite/relaxing atmosphere. The only downside for me was the fact that the front desk didn't seem to follow basic instruction. I asked for water only to be replaced in my room, not snacks at two different occasions and both times the snacks were also replaced. That was the only thing I found to be negative during my stay. But I will absolutely stay there again.
My center had a lovely dinner event at the Menlo Grill. The food was wonderful, and the staff was friendly and provided top notch service!
Stanford Park is a really beautiful setting. Comfy accommodations!
My experience at Stanford Park Hotel was great. Very kind employees, and a very clean and comfortable room.
The room was nice enough. Staff was fine but not quite up to the standard of excellence I've seen elsewhere. Don't get the wrong idea it's a nice place to stay but not a wow.
Beautiful hotel with large rooms. I particularly liked the style and decoration of this hotel. Location is as well nice, next to a park, 10mins away from Standford University.
Quite expensive for an older hotel but the location can demand a high price. That being said, very courteous staff, super clean and classy. I have no complaints whatsoever.
Really nice hotel. Traditional building, good service.
The hotel is beautiful, I really love the brick exterior. The standard deluxe rooms are very roomy and well appointed. I appreciate the option to choose to be green and the hotel gives a donation to the Ronald McDonald foundation. The free waters and snacks in the rooms are a very nice touch. In general I like the warm look and feel to the hotel.
Loved our stay! Room is clean, bed sheets were soft, and they were able to accommodate our requests! Great staff and the places in general is clean and super nice!
This hotel is pretty good. Rooms are spacious. Hotel has a strange smell when you enter, layout of the hotel is a bit confusing - some rooms are hard to find. Staff is friendly.
Really nice place to stay! Recently remodeled and looks kind of colonial modern with exposed brick, rich woods and carpets. Large comfortable rooms, outstanding staff and the Menlo Tavern is a great bar. Try the Cioppino! Also boasts a large outdoor area with tables, couches, two fire pits and an area that looks like it's for weddings.
We have stayed at the Stanford Park Hotel many times while visiting our daughter at Stanford. While their weekday rates are beyond our budget, for weekends we often find very good deals which are not much higher than the rather spartan Stanford Guest House where we often stay at as well. This is a lovely hotel and we have always had a nice time, Luxurious rooms and facilities, nice restaurant, good low-key service, ample parking, and proximity to Palo Alto downtown.
Elegant, beautiful older hotel. Great staff. Rooms are spacious with fireplace. Plenty of amenities which I did not take advantage of. If you're into pampering yourself and a friend near Palo Alto, this would be a great place to go.
Rooms are nice, as long as you're away from the train tracks.
Exquisite mother's day experience!
Not cheap but Very Delectable!!
Mom had the mother's day lamb shank, that was Huge & most Delicious ~
I enjoyed their amazing salmon entree and others of our party had the incredible omelette or amazing salads
I've been here before and I'll certainly be coming back!!!
Great experience you did it again Menlo Tavern
Spacious rooms. Friendly staff. Good value for being so close to Stanford. I will definitely stay here again.
Very clean, beautiful, spacious property. Food is very flavorful and bar lively. Outdoor pool and hot tub are perfect. Icing on the cake are the outdoor fire pits and lounge areas. Perfect location to shoppng, dining, and bars. We will stay here again for sure.
Style warmth and friendly service are all strengths. Noise between rooms is a negative.
Very nice patio and dining. Comfortable and quaint.
Very close to Stanford Hospital. Easy to drive back and forth however they have a free shuttle also. Nice complimentary breakfast. PC for guest use with printer. Very helpful staff.
Very cozy. Great diversion from the corporate hotels.
Had a nice meal at the bar. Didn't realize you need to make reservations for eating not at the bar
A very nice hotel , with friendly staff. Complimentary water and snacks every day , and fresh baked cookies at night .
Beautiful amibiance with the fire pit at night .
I enjoyed borrowing the bikes because it is so easy and beautiful to bike around the area.
I look forward to returning !
Really nice hotel, highly recommend! The courtyard is wonderful.
Excellent hotel. I would definitely recommend staying here.
I was staying for a couple of nights during a business trip. The room was very specious and clean although a little bit old-fashioned. The service was perfect and very professional. Sydney Chung was our main contact at the hotel and helped organizing with room booking, cocktails, special requests from our guests. Many thanks Sydney for your great support.
Amazing place, water/coffee/wine at check in, great soaps, Tesla shuttle to train station. I would appreciate a stronger shower head.
Absolutely 5 star food, service and atmosphere. ....
Even though I only stayed for a night, I was thoroughly impressed with the design, location, and hospitality! The staff were wonderful. The hotel was beautiful, and the room was comfortable but had a modern edge. They offered snacks and water bottles in the room, free-of-charge. In fact, I now buy a product that I tried for the first time while staying here!
when I called to confirm a simple issue, the lady who answered was rude and condescending. decided to cancel the reservation and booked hotel lucent instead, which has much more better service and nice, helpful staff. the rest of the stanford park hotel may be fine, but don't really want to take the risk.
EDIT: The director of the hotel promptly reached out to me and worked with me to make sure my next experience at this hotel is a great one. Pete followed up and explained the situation and then immediately talked about how Stanford Park Hotel could work with me to resolve the below situation. I've gone ahead and changed my review from 1 star to 5 stars for the amazing feedback and response I got from Pete, but I've left my original review below for context. I am looking forward to booking another stay at Stanford Park Hotel and I will be recommending this hotel to my coworkers and friends.
A hotel in Silicon Valley should have a baseline of basic internet access in their rooms.
This hotel did not, not only did they not have basic internet service, but their customer service from the front desk all the way to the IT service for trouble shooting the internet was downright rude. It got to the point after 3 conversations with customer service, at first, they said they were having trouble with the internet all week, and then finally it got to the point where they were asking me questions about the location of the room and started asking me why it wasn't fixed. This was frustrating as I had an urgent work project that was due the following morning which I flew to California for.
I got tired of dealing with the lack of internet and the unhelpful customer service, so I booked another hotel and ate the one night booking fee.
I get that things break and things won't always work when you need them to, but to me, I really value the approach: "ok, it's not working, how can we fix this or how can we adjust and come together to reach a mutual understanding"
However, in this case, it was more of a "it's broken. we don't really care to fix it. Why aren't you, the customer, doing more to just deal with it."
1 star, I am very disappointed in this experience especially since the hotel looked so quaint and pretty on the outside. The parts that run the hotel inside, however, are not as graceful.
Stopped in for dinner at the Menlo Grill bar. Better than the slightly tatty decor led me to expect. Seems to be geared toward the Stanford profs/alumni crowd.
Great outdoor area with fire pits, good drinks and excellent food but a high end place (don't be mistaken by the teen bistro)
Went with a group of 6 other family members. We made a reservation a couple weeks in advance. We were sat as soon as we arrived there. First started with appetizers - the tuna tar tar was insane. It's not something i would normally order but I like to try everything. It easily was my favorite thing I ate this meal. We brought a couple of wines with us. They don't charge you a corkage fee for the first couple of bottles you bring so that was a nice surprise. For dinner all of us ordered steaks. They were cooked through just to order. Desserts were amazing too. Wife loved the beignets and the cheese cake was some of the best I've had. Place was pricey, but well worth it. Service was great.
Beautiful, comfortable, luxurious. Worth every penny.
Nice staff and comfortable rooms. Be better when refurbishment finished
Lovely boutique hotel and good gym and outdoor space
We had a lovely brunch. The cheese plate was a hit with my parents. Wonderful service, our watress Lila was very kind and attentive. 5
Exceeded my expectations. Better than many 4 star hotels
The food is very expressive for what you get. I felt like I over paid for the food.
Everything was great. A little high class for me and I likely wouldn't have stayed there had I not gotten a discount. But it was worth everything I paid and easily would have been worth the original price.
just a nice place to grab a quiet drink and sit comfortably.
A charming hotel with staff who go out of their way to make any stay memorable
Nostalgic place in the heart of Silicon Valley. Staff is service oriented and kind.
Beautiful location with sensational courtyard patio. Grab some wine and a spot by the fireplace! Also snag some fresh cookies at night as a little snack!
stanfordparkhotel.com
