4 years ago
Contacting st Helens windows for a quote for a ora...
Contacting st Helens windows for a quote for a orangery, A member of there sales team came out to our home, Measured up and took all the details of what we wanted down to the last plug socket we didn't leave any details out , the member of the sales team did a virtual picture for us and all the information into his laptop to generate a quote. When we was given the price we asked could we think about it and get back to you. We asked the member of staff was that the best price they could do, he came back with a counter price if we signed a contract and paid a large deposit which we did as we thought was a good price, after signing contract it was always us having to contact st Helens windows for information, was told that work would begin within 9 weeks.
A surveyer came out and drew plans and looked at the job again, informed that work would start in 4 to 5 weeks.
After a few weeks I emailed the surveyer for exact start date due to getting garden ready for the work to be done, and was told work would start in approximately 3 to 4 weeks from the date emailed sent.
Didn't hear anything for 3 weeks so contacted st Helens windows again and a manager called back saying the job had been under quoted and the paperwork must of been on somebody's desk misplaced and he continued to say you have been under quoted by around 4 thousands pounds.
In the contract we signed it does state that st Helens windows can cancel a job before work as commenced but I find it appoling that it had taken us so many phone calls and 8 weeks for me to find out this information, in this time we could of had other quotes and got the work started both me and my husband booked time off work to preper the garden as flags needed to be moved. All in all bad customer care and very bad service.
Was left feeling very upset and disappointed..
Would not recommend this company to anybody.
Hi
In reply to your response the contract was under my husband's name Daniel allen, but if your still confused I could up load a copy of the contract and put it on here for you.