ReviewTrackers Review

This is hands down the best tool for monitoring and generating customer reviews. And, it's backed by outstanding customer support!

It has been a pleasure to work with ReviewTrackers over the past year. Their product is excellent, and support is never an email or call away.

The customer service at Review Trackers is so fabulous that I thought they were a very small company. I worked for a restaurant chain and used Review Trackers to manage reviews for all locations. I recently started my own company (digital integrations for small businesses) and use RT for all of my clients whose services are reviewed. It's affordable, even for a small one-person company. I've researched a lot of companies and never found one that offers the same services for a better price and I can't even imagine a better customer service experience.

Review Trackers is an excellent service. From the time I first requested a demo to now, two years later, I have always received 5-star service. The customer support team is quick and helpful in their responses. The platform is easy to use, and as a marketing manager for a large restaurant group, this has been one of the best investments we've made. It allows us to measure success and respond to all review platforms from one place. Since we are a multi-brand restaurant group, it is useful that I can share access to specific brands to our front-of-house managers. I highly recommend this service!

We've been using ReviewTracker for a couple months now. Very easy to use and covers basically everything you'd ever want in handling reviews. The widgets to display reviews on our site is very nice too! Thanks!

A tremendous value for the price for what the platform is able to do. Their team is incredibly responsive, in tune with what their consumers are asking for and striving to exceed expectations at every turn.

In the future, it would be fantastic to be able to reply directly from the platform to the various sites where reviews are posted and be able to designate a workflow for teams with multiple team members and track efficiency in response times.

Thank you for always being so willing to help! Our Review Tracker account overview sessions are informative and useful.

ReviewTrackers has changed the way we approach our online reputation. Their insights and guidance has benefiting Rent A Wheel tremendously.

Review Trackers has been one of the best partners / vendors we have ever used. The dashboards and tools for the team are intuitive and make it quick to reply to members in a meaningful way. I would highly recommend working with Review Trackers. Anna and Aisha always come to every quarterly catch up meeting with value add tips and tricks. I am a huge fan of this service and this team.

Review trackers has been game changer for our business. Managing the process for responding to reviews was impossible before with multiple google locations, Facebook, Yelp, etc. across two distinct businesses. With Review trackers it makes it easy for any of our agents to respond to reviews in near real time as well as track our response rate. Review Trackers has also provided reporting about our reviews that we never had before. In seconds I can see what our ratings were for any or all 3rd party sites across any time period for either one of our business units. I highly recommend to any business that takes their online reputation seriously.

We were spending a lot of time trying to manually track our online reviews through the myriad of individual review website, but found it to be exhausting and ultimately ineffective. We tried a number of review aggregation websites, but Review Trackers far exceeded the rest. Most made me manually link each review site one by one, but Review Tracker just took our name and two days later send me a link to our fully completed site. Instantly, and for the first time ever, we had a graph showing us our trends both in average reviews and total reviews per month. We had detailed monthly reports which I am now able to distribute to my team, and we now get alerts from any of dozens of review websites the minute they are submitted.

For our purposes, this program was exactly what we wanted and we couldn't be more pleased. I also want to say that there service has been spectacular.

Nick Hobart was wonderful to work with and did a great job explaining everything. I'm really excited to work with review tracker!

Front desk clerk was friendly & helpful. The room was clean with plenty room. Budget friendly & great location. The bed was comfortable,best thing ever!

Their Call center is always available to you. If you need any questions st call them and you will get your answers.

My team just started using ReviewTrackers for all of our digital reviews tracking. Prior to this program we were using Excel spreadsheets with incomplete, and a lot of the time, incorrect information. Having the ability to go in and really see what makes our members tick is a blessing. Matt and Kelly do a great job taking care of us and working with us on the features we want to see implemented!

Running accounts for multiple clients, I have found Review Trackers very helpful. I think they have some room for improvement that is easy to implement but have been told changes are in the pipeline. Good response from customer service. This is a valuable time saving tool that for the most part works well.

Excellent service. Emily and the team at Review Trackers really helped me grow my online presence. I highly recommend them.

Tech support is always there but just to tell you what you cannot get or they can't fix, no ETA to fix problems. We're a multi-property vacation homes with 100+ houses listed online, so far we haven't been able to retrieve reviews from Expedia or Airbnb, we were told on the trial phase that we will be able to see Airbnb reviews after we go live, never happened. As for Expedia, they don't have an ETA to fix the problem and send us reviews even thought the are posted on Expedia main page, a lot of things need to get fixed, the whole idea of having all reviews in one place has not worked for us so far, hoping to get things fixed or we need to move away..sorry but we wish we knew all this before sign a contract.

The product and staff have been amazing in helping us manage reviews for our clients. Highly recommended!

Great business - very helpful and useful for our clients

Such a great company to use to boost your reviews, they were always ready to help and answered any questions I had. Quinn is the best, he helped me get set up and is so fun to work with. This service definitely helped boost our reviews. I highly recommend.

Our company has been using Review Trackers for a while now. I like how easy it is for everyone at the dealership to see our reviews in one place and to respond to them. I always deal with Stacey O'Dekirk there and she is awesome! She always gets back to me SUPER fast and is very pleasant. It almost feels as though I am her only customer. Great service!

Great Platform and a great staff. Been working with them for almost 5 years and very happy. Thanks

We trust them with our online reputation management and they never cease to amaze us. Great people that genuinely care about the success of your business!

We have been using Review Trackers for 2 locations for a few years now. It is super user friendly for both the office and the patient/client. Highly recommend it not only is it a valuable tool but it is cost efficient as well.

A great product, great information and fantastic customer service. ReviewTrackers has been a great asset to our company and I highly recommend them.

These Guys are awesome! I love the ease of seeing all of our reviews in one place!

Makes my life so much easier tracking and reviewing reviews as well as reporting. Saves hours and hours worth of work.

Amazing Customer Service - Krystal really helped me out and was courteous and went above and beyond.

Excellent platform to help track online reviews. We have been very pleased with the service and ease of use.

Review Trackers is not only a fantastic platform, our representative goes over and beyond to make sure we have everything we need and in a very timely manner

Great product and great customer service! We used them because we are a business with over a thousand store locations and needed to respond to reviews for all of them. ReviewTrackers made the task manageable and their customer service is top notch. I would I highly recommend them to everyone!

Our company is very happy with Review Trackers. It is so worth the modest monthly fee. We use it to keep track of and respond to all of our review sources. We love the analytics and notifications to remind our team how well we are doing, and any actions we need to take.

We use this tool on a daily basis for our men s clothing retail stores. Great product with an even better customer service team behind it.

We are very happy to have chosen review tracker. The service and support is great, especially during covid they were very supportive in helping the small business.

Very helpful in organizing and tracking our request for reviews. Great tool for my agency and our progress in creating a strong digital footprint.

Emily from Review Trackers has always been available and resourceful.

ReviewTrackers is awesome...we love the simplicity of the dashboard and the ability for our resort to capture all of our reviews in one place. The best tool for your Social Voice!

So far we love the product we use for our company. It works really well and has helped our reputation.

I love working with ReviewTrackers! They continuously provide exceptional support and have a great, responsive team. I also love that they continue to make improvements to the platform and keep up with a client's needs and wants.

Great Product! We have been using ReviewTrackers for almost a year now and can't imagine life before it! The system is being used to analyse and respond to reviews across 5 hotels.

Our response rate has gone up by 75% and we are now interacting with 99% of reviews left on our various sites - which puts us streaks ahead of the local competition.

These guys are a joke. They don t answer a phone call. They won t help you understand what or even how to set up your company with their software.

Please do not hire a company that cares this little. All I asked for was a phone call to explain how to set us up and a couple of other issues.

They care about the money only. I have requested a refund. We will see if I have to fight for that.

This is the worst time spent trying to set this up alone.

I've been using ReviewTrackers for a few years now and their customer service has been excellent throughout. They are quick to respond and proactive about helping me with our account. I did quite a bit of research and many demos of competing products before signing up with RT and am confident I made the right choice...even 3 years later.

I have been working with Review Trackers for a little over a year. I can honestly say that my team has not utilized the tools provided to their fullest. We have however received a fair number of reviews to both our Facebook and Google+ accounts because of the ease of usability of the tools. We love the email signature Feed Back Link and how it allows us to obtain quality feedback from our customers. We have noticed a larger # of customers finding us via a Google search since we have been using Review Trackers to obtain Google+ reviews. Emily from the Review Trackers team has always been available and a great resource when we needed help or advice with our account, content or processes.

The customer service provided by Review Trackers is exceptional! They always go above and beyond to best serve their customers. I highly recommend Review Trackers.

Would highly recommend this company. Very easy to use and the support staff is awesome.

An excellent product always with excellent customer service

Great software for online reputation management! It's different tools make it easier and quicker to respond to reviews, analyze your data and track your improvement. Their customer service is wonderful, shout-out to Jill!

This software makes my life so much easier. I love it.

I've been using their local listings feature and it's been very easy to navigate and make updates on. It definitely saves me a lot of time. Their client support team is also quick to respond and always helpful when I need any assistance, which I highly appreciate.

ReviewTrackers is exactly what I have been looking for! Working for a large medical group, it is difficult to manage the online reputation for all the providers and office locations. ReviewTrackers has provided the perfect solution by allowing me to manage all reviews across all sites on one dashboard. We also utilize the feedback surveys to capture patient's experiences. On top of a great platform, the customer service is superb! They are knowledgeable, kind and very quick to respond. I would definitely recommend for any small or large business!

Excellent and responsive service!
Integrates well with our website and our clients are able to see all our reviews in one area. Good work!

Reviews show up 14 hours later and not at the time the review is left. Their own customer service doesn't seem to understand why. I'm told they receive updates from Google hourly. That's obviously not the case. A two star review arrived on Google and it was 7 days before Review Trackers sent me a notification. Fortunately, I use email notifications from Google as well. That makes Review Trackers completely pointless.
Also, why do any of these review applications bother to use word ratings? Our brand and our sales people's names are rated negatively in them. It's a waste of energy, when Review Trackers should be putting that effort into the core of the application.

ReviewTrackers has streamlined the process of requesting reviews from clients and has been a great resource. Definitely recommend if reviews are important to your business.

I have a great experience with Support. Love their responsiveness and patience. Thank you Stacey.

It's not just the service that has been great for our clients, but the staff is very willing to help our clients too. I highly recommend Review Trackers as a service for you personally or for your clients.

Review Trackers has been the most helpful review company we have worked with at Saint Clement. From customer service to understanding review sites and what reviews can do to help our parish, Review Trackers has walked us through it all.

As a church in vibrant Lincoln Park, it's critical that we stay on top of what our parishioners and visitors are saying. The best thing about RT is that their software is so easy to use! Even the least tech-savvy people on our staff find RT software useful and user friendly.

Great company with a compelling software offering that helps simplify life with reputation online

John Monco from ReviewTrackers as been instrumental in our success as a new agency! He is incredibly responsive and there whenever I need him. We love ReviewTrackers and are thankful to have such a great company and support team helping us reach success! Thanks, John and ReviewTrackers!

Stan and the guys have a good little product : )
Helps us aggregate and track our reviews.

Great support team. You don't have to raise a ticket and then wait all day. They are super responsive, helpful and friendly. They are more than just their software.

We've used ReviewTrackers to help manage our online reputation for going on two years now. The UI is simple and intuitive, and the aggregated review score has become an immensely useful kpi for our management team. It has allowed us to really achieve review responses within 24 hours, and we've seen our online review score rise, and a real bump in walk in traffic in our locations. It's a real one stop shop for online reputation management, and I highly reccomends the product. Their service team is phenomenal. Now go sign up already!

Great company with effective and easy to use reputation management software!

I would give more than 5 stars if I could. Stacey and the team at ReviewTrackers are phenomenal. They are extremely knowledgeable and professional, as well as refreshingly fun and friendly. BEST customer service!!! ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend.

UPDATE 9/25/17: This just in. ReviewTrackers is still amazing. Their customer service is unparalleled and the software works extremely well for us. Robust yet simple enough to get the job done and make our lives that much easier.

Our company has used Review Trackers to monitor the online reputations of about 100 of our clients. Overwhelmingly, our clients are happy with the monitoring and I have found Review Tracker's support on tech issues to be fast and accommodating in every way and their staff are friendly and excellent at following up to ensure resolution of any issues or concerns. They regularly request input from users and have implemented changes to their system based on our feedback on more than one occasion. I have been very pleased with their regular expansion of websites that they monitor as well as their commitment to make their system as user friendly and comprehensive in services as possible. Check them out - you will be impressed! :)

ReviewTrackers is a very useful system to manage online reviews from. We have 5 different locations and multiple managers all using the system with great success. They even gave us a break on pricing when COVID-19 shutdowns hit our industry! That is a true partner.

The ReviewTrackers team and their platform are wonderful! A total game changer for managing the online reputation for a national franchise. Customer support is fantastic in the beginning and ongoing. Highly recommend them to everyone!

I have only been using reviewTrackers for a month now. I can already say they have helped us keep track of reviews around the web. Most importantly provided good user -friendly templets to request reviews from customers. Very satisfied!

Excellent company, always taking care of their customers and providing accurate data and service. Super friendly reporting and easy dashboard.

We use review trackers to pull and consolidate reviews for our customers. All our interaction is through the API. So far, the API is pretty good and the information (what we have spot checked) is accurate. My only complaint is that since we resell the information we get from them, we are going to have a lot of signup and drop out activity. There really isn't a good system in place for that, it is currently manual which is going to get to be a pain soon. We need a more automated way of subscribing and unsubscribing locations.

I have always had a great experience in working with the ReviewTrackers team. They are responsive and always resolve any questions or concerns we have. They system is very user friendly and a great way to manage our online reviews.

Super product, very responsive customer service. Could not be happier.

Easy to use all in one place platform that will allow you to leverage your reviews.

I have had such a great experience with ReviewTrackers and would highly recommend them to fellow businesses. They have great customer service, I have learned a lot and have saved lots of time when it comes to managing my online presence. THANK YOU to Emily for being so patient and helpful throughout the process.