St.Francis Hotel Reviews

An old but beautifully maintained and updated property in the prime location on Union Square.
Reception was polite and our room well appointed. The bathroom size reflects the age of the hotel but the room itself was very nice. I appreciated the multiple power points on the desk and both sides of the king size bed.
We chose the buffet breakfast in the morning and were pleasantly surprised at the level of service - food quality and selection were good too.
The hotel has a warm and welcoming feel to it and we will stay again.

Location and presentation for the holidays is the best here. Staff is dressed and conduct themselves professionally. The downstairs lobby is decorated like a christmas card- impossible to pass up without taking pictures.

Stayed overnight for an event even though I live in the Bay Area. Rooms were pleasant with a large bathroom. Staff was very helpful.

Visited for dreamforce. Beautiful hotel, friendly staff.

The New Year eve party is great! DJs, dancers, live music and a lot of alcohol. It's worth the ticket for this party.

This Historical icon was a pleasure to stay in even with Covid Protocols. A snack bar open which was a HUGE help, excellent staff and a fantastic room in the Tower for a competitive room rate.

Historic hotel of S. Francisco. It exudes charm. Deliberately kept as original as possible.
Directly on Union Square.
Convenient for visiting the city.

For the price, it was an underwhelming experience. You walk into this grand lobby, and everything looks so nice. Then you go up to the room level, and there's *thick* dust on the trim boards and every corner. The room was big enough for the bed, but not much bigger. There was no power outlet near the desk. The shower, with signs up about saving water by reusing your towel, leaked a ton of water out the bath faucet when the shower was on, and this in one of California's worst droughts. I thought I might splurge and order room service for myself, I had realistic expectations on what that costs, but their prices were higher than similar hotels I've stayed in, and I decided against it. They had nice sheets though.

TL;DR: the fancy chandeliers can't make up for the sub par accommodations.

Great service and great hotel, right in the heart of SF!

This is a sweet hotel with a great location right on Union Square. Parking can be difficult but once you get to the hotel the service is quality. Friendly employees throughout and great views of the city make this a good option to visit.

it's got a fun location and decent hotel. no complaints

Very courteous staff and excellent location. Will always stay here if in San Francisco.

Great location and brilliant views from the top floors.

I stayed in the newly renovated wing of the Westin and had an upgrade to a suite from my Platinum status. It was beautiful. The view looked over Union Square.

The hotel feels very classic. Everything is ok and very good, and the key is in the city center, easy to get around.

Great service and amazing hotel. Very clean and centrally located. Stayed in the newer building which was quiet and comfortable. Would definitely stay again but will try the older building!

great location, a bit pricey. watch out for the surprise parking fee of 62$/ night!

Had an absolutely fabulous stay in this historic and elegant hotel. Eat at Thai Stick a few blocks west!

The protesters ruined my stay during Oracle OpenWorld. They were so close to the front steps and every entrance with pots banging, drums, whistles, and bullhorns that it caused ear-splitting discomfort. From 7 am to 10 pm count on noise filtering to your room so don't plan on working for an extended time. Not worth $400 a night plus $60 in taxes. Go somewhere else.

I didn't feel comfortable in my friends room because of the amount of things we heard going on in the hallways. I felt like if we could hear the things we were hearing that everyone could hear everything we were doing... And I just didn't like that thought hovering in the back of my head considering how much my friend paid for the room.

Spectacular location and view from the rooms of the tower

We booked this place only for 2 days after going and seeing the other hotels in union square we decided to stay here for the whole trip of ten days since everything was so good the Bart station is just 5 mts walk and there is a shuttle bus every our to Burlingame town and the metro

The hotel looks nice, but the service feels so impersonal, the location is unbeatable.

Went to meet a friend. Couldn't go up because you have to insert your card and enter the floor prior to calling the elevator. They have done this to improve the safety of their guests, but it is a little inconvenient too.

Clean rooms, great service, comfortable beds. Standard westin hotels.

Went to hang out with friends before hitting the bars, very nice hotel, speedy elevators, but for some reason they put a keypad on the bathroom, it wasn't actually locked I later discovered but.....

Way better than any hotel in the area. Cleaner, friendlier, more upscale than the nearby Hilton (you don't want to stay there).

Stopped by for a rest. The staff was friendly and there was a good atmosphere.

Nice hotel a little bit old style but very good location

The exterior and immediate interior of the Westin St. Francis feel like history (and this IS a very historic building), with beautiful stone work, deep wood work, and other excellent details. The rooms themselves don't quite match the rest of the hotel, feeling a bit dated. Beds are comfortable, and the rooms are quiet for being located in the busy city. Staff are very, very accommodating and friendly, great service!

Pro tip - if you're scared of heights, be aware that the elevators to this hotel are on the outside of the building. Beautiful view of San Francisco, but rather unsettling if you don't like heights!

Absolutely beautiful hotel with great views of the city. I encountered some very inviting workers. I stood here with my husband and two kids (toddler/preteen) we were all comfy and had plenty of amenities. Union Square is just across the street and shopping is all around the area. BTW If you are looking for regular every day items. There are 3 walgreens within a 3 block radius of the hotel.

Wonderful service room and view. A stay of a life time.

The rooms were very spacious, morning breakfast buffet had many good options including eggs benedict, and the lobby had very nice decorations.

This hotel is absolutely amazing. Worth every penny!

Gets the job done as a business hotel, wouldn't spend more than a few nights there though

Great location and very nice staff. Everyone was very accommodating and went out of their way to make our stay a good one.

Great place with beautiful architecture the rooms are okay but not at the level you await for the price you pay.

Excellent location. Shopping. Restaurant. Cable cars. Accessible by mass transit.

It's very clean. The rooms have a great view, and the staff is frendly.

It's another mid range hotel property, nothing horrible but nothing special. Food is mediocre and expensive and it's pretty pedestrian in general. Service is good though.

Great location on union square. Went there for a big Halloween event (did not stay overnight), multiple ballrooms, stage for DJ, etc. Beautiful decor, good for weddings and other events. Don't park here if you can help it...thrres cheaper parking gsrages nearby.

Much better experience for me second time around @this Grand Dame of SF, with perfect location and history to match. Beware of old and very small rooms in main building, and ask for Tower rooms instead: they are much nicer. Prices are generally reasonable, service is mostly good and cheerful.

Love the Westin. Beautiful establishment with great staff.

Best location, nice place. Not stuffy, and well-priced.

Comfortable environment to have a nice cup of coffee or tea. Give star restaurant on the property and gym.

Old rooms, old furniture, worn out appliances, lobby looks great though

One of the more interesting Westins given its history.

Room was not as advertised. Staff was very rude and not accommodating.

Nice location. Good staff. But building is not structured. Very difficult to move with in the building.

The finest hotel nearby the Union Square, room was big, reception is super busy. Room is super spacious.

The staff is so terrible and extremely rude. They treated us as though we were stupid at the front desk during check in. We could not get a receipt sent through the website after 3 requests I called and finally had one emailed, the guy sent it and then hung up on me, no thank you, nothing. What terrible service for people in the hospitality business.

I went to the lounge area in front of the reception staff was super friendly and helpful the staff seemed pretty knowledge Emminscky the server was stupendous. Also both managers were great, Chai and JR were awesome they both greeted me as if I was a long time friend definitely going back :)

I expected a five star experience from this hotel. However, this hotel is highly expensive without the normal amenities. No complimentary breakfast, the rooms look old and small. I was expecting a lot and my expectations were not fulfilled.

Gorgeous, modern rooms. Great locations.. Excels at service

The hotel property is average... Certainly not the "world class" hotel we all saw as a television game show prize in the 70's.

The staff is friendly and efficient ... But, not a world class service provider.

Beautiful hotel. Room was nice and clean, staff was friendly. Great location.

Great location. Nice rooms, though on the smaller side.

I am always happy to return to the Westin St Francis and insist that I stay in the original structure. (Hence I can't comment on the new 1970 tower in the rear). As for the original structure of the hotel, the St Francis is an awesome blend of historical detail with modern comfort. The only disappointment I had upon my recent stay was that the gold leaf railings of all stairwells and balaclavas were painted over in an odd *Soft grey* colour. I realise gold leaf is expensive but feel it should've been maintained on the lower stairwells and especially in the main lobby balconies.
The old portion of the hotel is said to be haunted and during my last stay (March 6-9, 2020) I admit that I experienced no less than FOUR situations which were unexpected... and yes, my room was on the 12th floor. Two situations did shock me but, I was never uncomfortable or "scared". If there are ghosts, they're friendly and just want to make themselves known.

Fantastic staff. Great rooms and amenities. Lastly, the location of the Westin St. Francis is perfect.

Considering the price, the only good thing about this hotel are the rooms; good size, good views. Also good free wifi. However, for a Westin Hotel I expected a lot more for over 350 dollars a night. The service staff sounded like they hated their job and were impatient and the only dining location in the hotel has extremely inconvenient times. Breakfast closes at 10:30 with lunch starting at 12pm. 1 HR AND HALF OF NO FOOD SERVICE!? yeah that really pissed us off having no breakfast convenience...

The concierge was very helpful for making a dinner reservation at restaurant that is hard to get a table at.

Very busy over Christmas, rooms a little dated for downtown SF but a decent size and extremely well located.