Spa Xanadu Review

Lilli and Donna were so proffessional and so good!! I would recommend their faciL services and their massages to every one. Excellent !

I visited Xanadu Nails and Spa and checked out their services. The salon is clean and it s staff is very friendly. The owner seems to really care about the business and ensure it s NOT just another nail salon. I definitely recommend this place!

If you are looking for a great experience with friendly professionals this is the Spa!

My Husband and I visited the spa this past weekend and I left feeling very disappointed with the customer service. The massages were great and the couples spa room was very nice. The one gripe I have about the massage is that my husband was told that stronger pressure would be an additional $10! That is not an add-on....that should be included based on preference.
As for the facials, it sounds like my Husband received a better treatment than I did. The lady he had used different tools on him, offered some great tips and even offered him an add-on which he chose. The lady that did my facial hardly said a word and never offered anything additional.
The biggest disappointment came when I went to the register to pay. When I called to book the package, I had been told on the phone that I could use my spa finder gift card towards the package. I presented my gift card and was told that it could not be applied towards the package. I explained that I had previously asked when I called in and she apologized but said that in order to pay with the gift card the services would need to be itemized out which would have made the total higher than the package price. I was very disappointed with the fact that they acknowledged that the other person was incorrect and yet did nothing to remedy their error (the lady seemed to imply that this wasn't the first time that this had happened as she knew exactly which person I had spoken to on the phone). I doubt that we will be returning to this spa in the future.

This place is absolutely awesome! I am extremely happy that I walked through their doors. Most importantly, the owners were very honest & ethical.

Before writing this review, I contacted the spa to rectify the situation privately. I was promised a call back by end of day yesterday, they close at 7 PM and at 6:45 PM I did not get anything, so I followed up, and Grace informed that I'd receive a call by the afternoon the next day after she speaks with the spa director. Well, I am writing this review mid-afternoon the next day when I should have received a call, but haven't. After being told that I'd receive a call back, and not receiving the call over 24 hours later from my original contact, I am writing this review.

I've never been to this spa, but after finding them on Yelp, with some promising photos and some nice reviews, I decided to purchase gift certificates as a well-deserved Christmas gift, as it is pretty local.

I purchased 2 gift certificates, one for "Little Get Away" package which they currently advertise for $99 for 30 minute facial and 30 minute massage, and the other certificate for a 30-minute swedish massage, which is listed on the gift certificate itself so the person would have a buddy to attend the spa with. I also included a tip with both certificates, as this was an option, so that who I gifted it to would not have to worry about a thing, and I let them know they shouldn't worry as it is all paid for..

They schedule their massage, and even though who I gifted to did not specify what service, as they were unsure, the staff decided to just assign both a xanadu massage, even though on the gift certificate itself specifies what service they should be getting. Now, what was the point of me selecting what they would receive? On top of that, the front desk TOLD THEM TO TIP, when I originally included it. I felt this is not only embarrassing on my end, but unprofessional of the spa, as it is clear they aren't going to follow what was selected and just giving what they believe to gain more money.

I gave them 2 instead of 1 star because my giftee really enjoyed the masseuse, but the front desk is another story. Avoid the headache, distrust and lack of professionalism from this spa. I highly suggest to listen to other reviews who criticize the bookkeeping and organization of the front desk staff.

Very helpful and knowledgeable staff. Enjoyed my microdermabrasion facial with Anna. I only wish their changing area was bigger, it can get very crowded.

An emergency happened with my sister that was coming down for the weekend and I was charged $300 for 100% of the services I was going to do with my sister and mother. I have received hostility, rejection, attack, and non-competence for my situation. I DO NOT RECOMMEND. There are better customer services out there.

Unfair Business Practice. The spa offered and reserved a "special" when my wife called in for an appointment using a $50 SpaFinder Card. She informed them in advance she intended to use the card. Upon completion of services, the owner informed her that they would not honor the "special" with a SpaFinder card, so charged us an additional $45. That's notright: $50 + $45 = $95. Not $69.

Love this place! Ana for facials, Lynne, Kim, Sylvia for massage.

Steer clear of the spa membership! While the services are great and I have no complaints about the quality and benefit of my regular facials with Ana, the bookkeeping at this business rates a low score. I purchased a 6-month membership which required first and last month's fees paid up front. I decided to cancel the membership since I no longer live in the area and, per the terms of the agreement, I hand-delivered the required written notice directly to the spa on July 28 for a membership ending on September 5. I just discovered that I have been charged for August, even though I had already prepaid this month. And I have yet to hear from the person at the spa who processes contract cancellations for confirmation. If you use Spa Xanadu, I recommend that you pay as you go and watch your billing statement carefully!

The time posted is misleading and customer service is not good. Went to the place at office hours and couldn t even go in. Not only that, but the receptionist just left us on hold and never got back to us.