Meg Garstang

Review of Spa Xanadu

Steer clear of the spa membership! While the serv...

Steer clear of the spa membership! While the services are great and I have no complaints about the quality and benefit of my regular facials with Ana, the bookkeeping at this business rates a low score. I purchased a 6-month membership which required first and last month's fees paid up front. I decided to cancel the membership since I no longer live in the area and, per the terms of the agreement, I hand-delivered the required written notice directly to the spa on July 28 for a membership ending on September 5. I just discovered that I have been charged for August, even though I had already prepaid this month. And I have yet to hear from the person at the spa who processes contract cancellations for confirmation. If you use Spa Xanadu, I recommend that you pay as you go and watch your billing statement carefully!