Veronica Gutierrez

Review of Spa Xanadu

My Husband and I visited the spa this past weekend...

My Husband and I visited the spa this past weekend and I left feeling very disappointed with the customer service. The massages were great and the couples spa room was very nice. The one gripe I have about the massage is that my husband was told that stronger pressure would be an additional $10! That is not an add-on....that should be included based on preference.
As for the facials, it sounds like my Husband received a better treatment than I did. The lady he had used different tools on him, offered some great tips and even offered him an add-on which he chose. The lady that did my facial hardly said a word and never offered anything additional.
The biggest disappointment came when I went to the register to pay. When I called to book the package, I had been told on the phone that I could use my spa finder gift card towards the package. I presented my gift card and was told that it could not be applied towards the package. I explained that I had previously asked when I called in and she apologized but said that in order to pay with the gift card the services would need to be itemized out which would have made the total higher than the package price. I was very disappointed with the fact that they acknowledged that the other person was incorrect and yet did nothing to remedy their error (the lady seemed to imply that this wasn't the first time that this had happened as she knew exactly which person I had spoken to on the phone). I doubt that we will be returning to this spa in the future.