karen ung

Review of Spa Xanadu

Before writing this review, I contacted the spa to...

Before writing this review, I contacted the spa to rectify the situation privately. I was promised a call back by end of day yesterday, they close at 7 PM and at 6:45 PM I did not get anything, so I followed up, and Grace informed that I'd receive a call by the afternoon the next day after she speaks with the spa director. Well, I am writing this review mid-afternoon the next day when I should have received a call, but haven't. After being told that I'd receive a call back, and not receiving the call over 24 hours later from my original contact, I am writing this review.

I've never been to this spa, but after finding them on Yelp, with some promising photos and some nice reviews, I decided to purchase gift certificates as a well-deserved Christmas gift, as it is pretty local.

I purchased 2 gift certificates, one for "Little Get Away" package which they currently advertise for $99 for 30 minute facial and 30 minute massage, and the other certificate for a 30-minute swedish massage, which is listed on the gift certificate itself so the person would have a buddy to attend the spa with. I also included a tip with both certificates, as this was an option, so that who I gifted it to would not have to worry about a thing, and I let them know they shouldn't worry as it is all paid for..

They schedule their massage, and even though who I gifted to did not specify what service, as they were unsure, the staff decided to just assign both a xanadu massage, even though on the gift certificate itself specifies what service they should be getting. Now, what was the point of me selecting what they would receive? On top of that, the front desk TOLD THEM TO TIP, when I originally included it. I felt this is not only embarrassing on my end, but unprofessional of the spa, as it is clear they aren't going to follow what was selected and just giving what they believe to gain more money.

I gave them 2 instead of 1 star because my giftee really enjoyed the masseuse, but the front desk is another story. Avoid the headache, distrust and lack of professionalism from this spa. I highly suggest to listen to other reviews who criticize the bookkeeping and organization of the front desk staff.