South Georgia Medical Center Review

Honestly, the staff works hard and so does the doctors. These reviews drive me crazy. The Emergency room is for emergencies . Half of the people who come in are there for minor things that can be treated by over-the-counter meds. The wait is longer because they have to actually treat and admit sick people, trauma patients, and then determine the symptoms of the people who have lied about having chest pains just to get seen quicker and get work excuses. The public should be more aware of their health and seek the proper care with primary care doctors and urgent care facilities. The staff is not the issue some people expect the unexpected. You will always have to wait because emergent cases will always go first. ERs having staffing issues, call-outs, and limited doctors to treat "all" the sick people of Valdosta. Taking it out on the staff does not make it any better ..and telling people they should shut down the only emergency room in Valdosta is Stupid!!!!!

Dr Dennis Thomas and his staff are very caring, professional, and efficient.

Sha, Tina, Beth, Dr Michels, Jessie, and the entire ER staff from registration to nurses to lab to pharmacy, they all did a wonderful job taking care of my mom. They worked swiftly and earnestly to stabilize and treat her. You could tell each person that came in the room was concerned and cared about her. Thank you so much to this awesome team.

Horrible ER. They shouldve never shut down smith-northview. Average wait time of 12 damn hours to be seen. Open up another ER in valdosta and hire people that have some damn sense!!!

Staff have been amazing so far. Everyone from the check in person in the ER to the doctor that's taking care of me on my floor.

The nurses and staff were very rude and had bad attitudes in the emergency department. I honestly don t even understand why they would want to work in the medical field. They were real hateful and don t seem like the type of people who want to help others. The doctors were very nice though.

Always kind, and helpful. My Doctor is the greatest !!!

It was my first visit everyone was friendly a short visit thank you

SGMC has multiple service lines with great staff to fulfill the needs of any patient of any acuity. They are appreciated for what they do for Valdosta and the surrounding areas.

From the time you walk into the Pearlman Cancer Center until the time you leave, you are always greeted by the smiling faces of the staff. Yolanda is so familiar with her patients, she greets us by name. My registration gal Caitlin is always so comforting with her how are yous and beautiful smile. I cannot forget about all of my phenomenal nurses and lab techs who are always there and ready to answer any questions I may have. When you enter the Cancer Center you expect it to feel like another doctors office but in reality it feels like home. Thank you to the staff for all you do for your patients!

I came in for bloodwork and a mammogram. Both were done quickly. Everyone was pleasant and efficient. I really like that SGMC no longer requires a complete intake EVERY TIME you are referred for service. YAY!

As an employee of the hospital my daughter whose 7 was the patient. From registration in outpatient to CT, treated her with a big smile and even made her laugh. My coworkers in CT fit her right in. Shout out to Montye Player for working in my spot at short notice for my babygirl to get seen by her doctor. Secondly shout out to Marshall Ingram my supervisor for scanning my daughter and even buying her chocolate for being a brave little girl. Team work truly makes the dream work!

Recently had a procedure done at SGMC Smith campus and everyone did a great job of keeping me informed on what to expect. My nurses Jenna and Vicki were awesome!

The Emergency Department is a choatic experience at best and a horror show at its worst. Indifferent staff, poorly organized, not patient-centered AT ALL. And it is ALWAYS this way....

The wait was a bit too long but the staff made up for the wait.

The physicians, staff, and axillaries are so nice, friendly, and outgoing. They are so responsive to all of your needs. They strive to make your stay as comfortable and carefree as possible. I recommended them to anyone who need a great hospital to go to.

South Georgia Medical Center has the most wonderful doctors, nurses and support staff. To receive expert care in such a warm, welcoming and professional environment makes SGMC really stand out as the best facility to meet one s medical needs. Dr. Shawn D. Vandemark, M.D. is an excellent and attentive surgeon who is an expert in his field. His primary nurse, Margie, makes you feel very at ease and cared for. In addition, the Practice Manager, Carol Ingram is incredibly helpful and polite in assisting you with any billing questions. She went out of her way to help me with a complicated bill and would call to keep me informed. The issue was resolved by her and I did not have to worry. A truly special experience being cared for by this superb team!

My father contracted septis a blood born infection after surgery he passed away two days later from the infection that was passed on to him at SGMC he died because of their care .I contacted an attorney and they are going to file a wrongful death suit on this Hospital you are taking a huge risk on your life and your families life by even being in this facility for any reason

Every time I go there everyone is very nice and courteous. Very efficient and no long waiting periods <lol>

After a short illness I required testing which included a CT scan and lab work after normal business hours. Everything was done quick and professionally. Everyone was kind and made me feel welcomed.

I went to my Drs. Office complaining of shortness of breath, which had been going on for some time. My doctor Russell told me he would fix me, after telling him of my breathing issues which had been going on for quite some time. I was given a breathing treatment in the office, feeling somewhat better but not really. Dr. Russell sent me to get a chest exam and blood work(Imaging Center) who were GREAT by the way! Dr. Russell told me he would call me with the results. I went home to try and finally get some sleep, when Dr. Russell called me within 45 minutes of reading my results and told me that I had congestive heart failure and he was calling SGMC TO ADMIT ME! THEY DID WITH A VERY PROFESSIONAL AND CARING ATTITUDE! From there on I received EXCELLENT HEALTH CARE! They saved my life and I m forever greatful and thankful to all the sincere cate I was given!

Prompt pleasant and cordial check in clerks and a very personable and professional phlebotomist too.

Very nice doctors and nurses great service had a nice stay

It was the worst hospital stay I have ever had in my entire 64 years of life! I will not return unless something changes with the way the hospital is being handled. What the hell has happened since my last visits in 2016? If it hadn t been for the great surgeon, Dr. Stephan is, I would have walked out the day of my surgery. It took me 9 hours and 27 mins just to get a glass of ice water and I was not NPO because I had lunch and dinner. I was given sweet tea with both meals and I can t drink sweet tea!

This shameful place called hospital needs to be closed. First my dad fractured his femur. The ER doctor was arrogant and was going give him 2 mg of morphine for pain. Then my mom was treated here a few times also received horrible treatment. She was in the ER waiting to be seen stuck in a room with a guy coughing all over spiting in vomit bag no mask. Then stuck in a tiny room with a recliner chair no call Bell for the nurse. She went in with intense shoulder pain. Doctor only tapped on her shoulder didn't do any exam. Nurse came in gave her a shot of pain meds then off to x-ray. She didn't see either one until about an hour after her x-rays were back. She told them she couldn't take certain meds they didn't listen. My mom went to see a massage therapist and the the therapist said my mom's entire right side of the back of her right shoulder blade down around her neck and down her arm was swollen. How come this doctor didnt find this oh that's right she didn't do any exam. I am not happy with the treatment both my parents received in this shameful so called hospital. Something needs to be done especially with people like my mom who doesn't have insurance and my dad being treated horrible with insurance.

I was greeted with respect and treated professionally by all staff I came in contact with during my recent visit for Labs at SGMC.

I always get outstanding service and care from the entire staff!

I recently was admitted to SGMC for the delivery of our daughter. While not everyone we encountered was the most pleasant, overall the two day stay was positive. In the course of 11 hours in L & D we had three nurses which seemed a bit much, but we were happy with the final nurse for she was a huge help and pleasure to have by my side.

We spent two nights in Postpartum where I received the care I needed and nothing more. The privacy they gave was wonderful. The nursing staff quietly checked on us from time to time and delivered the essentials needed.

The food service individual barged in the room very suddenly without warning or ensuring I was decent. I understand they have a job to do, but entering a patient room without warning or consent should not be practiced. The quality of food was quite poor, but I do understand the need for bland foods in hospitals.

The lactation consultant was not very helpful with explaining some of our breastfeeding needs. She was quick to assist but did not explain what or why she was doing what she was doing. The nursery staff helped us a lot with feeding, but we had to do our own research to understand latching difficulties.

I believe the best part of our stay at SGMC was the nursery personnel. Each individual was extremely kind, knowledgable, and willing to help out as much as needed. The neonatal provider did an excellent job at explaining what we needed to do for our baby; the nurse staff was always willing to help us out and greatly helped us with feeding.

Overall, our experience at SGMC was positive, although we had some complaints.

The nurses , doctors and X-ray techs were great. Very caring yet professional.

If I could give this place a negative star rating I would. The most disgusting display of customer service from the head of emergency room doctors I've ever experienced. No wonder the star rating on the web is so low. But I'm guessing the hospital doesn't even see this

My family had a recent experience with an ambulance taking us to the hospital. Once we were at the hospital, Beth Cargile was there the whole time and made sure that we were taken care of.

My husband came in for chest pain and was told all they could do was write him for pain pills, we gas no ride back Home 18mi away having to take an ambulance here and was told there was no social worker we could speak to, and we couldn't be transferred to a hospital that could actually do something for him.

I was only in the hospital overnight on Oct. 30, 2019, but every one of the staff, day and night, treated me like a queen! I couldn't have asked for better treatment. Thank you everyone in OP pre-op to 5T!!!

I twisted my foot and couldn't even walk, and they wouldn't give me a splint or anything , Only an ACE band. I guess because i didn't have insurance. My job closedand moved to Mexico. My experiences with ER's have always been horrible, but this was the worst.

If I could leave NO STAR that would be a better rate. Absolutely the most terrible hospital we have ever been to. They will get you in triage fast but leave you sitting there waiting for a room for hours and once you get in the back you wait there forever. Too slow when needing urgent attention. This hospital needs to get their sh** straight!

I was told I would get my Covid 19 test results the night of 09/04/2020 the day I took the test from the hospital on North Valdosta Road Smith Northview Hospital the test was to be sent to MYCHART SGMC ORG I have yet to receive the results.
That is the reason I do not like that hospital. I also was left sitting in the lobby for an hour before cray came to get me for my chest xray she said the girl that checked me in did not notify her that I was there.
Sorry hospital.

As a sickle cell patient they are way too slow. And they let me leave while still having pain. The doctor doesn't care he just want a check.

I had a wonderful experience at SGMC outpatient surgery. Dr. Sanders and all the nurses took wonderful care of me, pre and post-op. Registration and pre-op we re done quick and easy. Overall, it was another great experience for me at SGMC.

I'd like to thank our surgeon, Dr. James Davis, and the staff of floor 3 west (specifically nurses Sara, Mike, Tiffany, Chelsea; technicians Loretta and Jojo; Charge nurse Lynn, nursing student Eesha, and instructor Eva) for their excellent care of my husband when we were recently admitted to have his gallbladder removed. We were admitted through the ER Sunday, 2/9 and from the moment we walked in the door were treated with kindness and consideration. The ER staff was efficient in getting us triaged and into a room. The day was long but it helped greatly to have caring, approachable nurses to approach with questions/concerns. Our nursing care pre and post-op was exceptional. I appreciated the staff introducing the new nurses/ techs as they were going off duty. The staff was professional, knowledgeable, and caring. Dr. Davis took his time with us in the ER and after we admitted. He took time to answer our questions and explain, in detail, what to expect. Thank you for making my first experience with SGMC so positive.

A 2 is too good for this place. My grandchild (one year old) went to youth care today. When he was breathing his chest was going in instead of out. His sister was being treated for strep. The PA said it rarely occurs In children his age and did not check. She was seen by Dr Hogan's PA. He did not even look at his throat and gave him a breathing treatment. She said that she had a nebulizer at home for her other children. He said to give him that (no prescription for the baby). After leaving he continued to have the breathing problems. She decided to take to the hospital of Brooks County. He was given a chest xray a antibiotic shot, antibiotics to take home and the breathing treatments as well, due to having bronchitis and an extremely red throat, which is probably due to strep since his sister had it. What if she would have listened to the first PA..... ? Really SGMC really.

I recently had an admission at SGMC. I received the best care starting with EMS all the way to discharge. SGMC has been great to my family over the years. I can't ask for a better hospital. I am not sure why there is so much negativity other than those that abuse the ED and expect "to be seen quickly" for a sore throat or other minor illness that could be treated at an urgent care or doctor's office. It has been proven to me again and again, if you show up at any emergency room with a TRUE EMERGENCY, you are generally taken very good care of from the moment you walk in the door, and quickly. I think all the negative Nellies are the ones that use the ED as their PCP. JS

This is a horrible place to go to if you need emergency care. The nurses have horrible attitudes with the exception of one or two. The wait is ridiculous I understand that some people have non emergencies but not all people are lying when they tell you they are in pain. I hate that SGMC was able to buy Smith Northview because they're emergency room was great until the integration with SGMC. I hate this hospitals emergency room and they're process

Our daughter, Katherine Elizabeth Parramore, was born on February 10th, 2020 and we would like to say a very special thank you to the following individuals who we came to know and love: Dr. Culbreth, Mrs. Cathy Swilley, our labor and delivery nurses- Kristen, McKinsey, Aysia, Anna, and Nikkee, our post partum nurses- Laura and Amy, and our nursery nurses- Saralynn and Brianna. We had a wonderful experience and received the VERY BEST CARE. We are so greatful for these wonderful individuals who made our experience very special. May the Lord richly bless each one of these individuals.

Sincerely, William, Rebecca, and Katherine Elizabeth Parramore

Let me just say that SGMC ROCKS. Last week I had a Stress Test and a Heart Cath, which is stressful thinking something is wrong with your heart. From the moment I walked in, until discharge I was treated like family. It started with Registration, Transport,
X-Ray, Nuclear Med, Prep and Recovery and the Heart Cath Lab, each and every person was on their A Game. I was treated like family and I was informed along the whole process of everything to expect. Dr Griner and Dr Staton are exceptional at what they do and I knew that I was in good hands the entire time. During a stressful time in my life, I was at peace knowing that I had the best team taking care of me. And last but not least, thank you to all my family and friends for checking on me.

You guys absolutely suck and have always been the worst experience ever. Your hospital owner should be fired. It's plain and simple. My daughter whose 6 months old with a 102.6 temp shouldn't be waiting hours, while screaming only making things worse... I also shouldn't be correcting the nurse not to use an adult needle on an infant. If I had other options, I'd take them in a heartbeat. Worst hospital ever and they always make mistakes. Always. I with hardly any medical education, shouldn't be correcting your staff!!!

This has been the best hospital service and care I have ever received in south Georgia. I would recommend this facility, doctors, nurses and staff to anybody needing medical care

I'm currently in the waiting room and have been for over an hour WITH CHEST PAIN is this even a hospital? Or did they just put a red Cross on a building so they can hurt people?

It is a blessing each time I visit the Pearlman Cancer Center. Yolanda always sets the tone of the visit with her beautiful smile and compassionate spirit. In the lobby, you encounter an atmosphere of hope and encouragement. Check-in is extremely easy and wait time is amazingly short. The lab features the best of the best phlebotomists - cheerful and pain-free! In the clinical area, the staff, nurses, NPs, and physicians are world-class and very supportive. Thank GOD, we are so blessed to have the Pearlman Center in our community.

Very slow and uncaring, they have the most uncomfortable chairs and most people leave the ER bc they are so slow . The worst hospital I've ever been to.

Horrible ER. Go to Smith Northview Hospital. I know they share the same oversight but that is were the similarities end. Son was having breathing difficulties with chest pains and SGMC never even listened to his lungs but promptly sent us to the waiting room. After waiting 2.5 hours, with only one other person waiting, we flat out left and went to Smith Northview. We were seen within 10 minutes and treatment began 5 minutes later. This staff was very friendly and attentive. Between the two, definitely choose Smith Northview.

Do you guys even READ your reviews? TERRIBLE staff. I honestly believe this is some of the most unprofessional care I have ever received. Any visit had always been MORE than an hour to even get called back to the treatment area. Scheduling staff is a complete joke, you stay on hold for a minimum of 10 minutes almost every time. The list could literally go on forever. LOOK AROUND. People DIE because of the care they receive in this hospital! You guys literally only stay open because you re the only major hospital in the immediate area. I guarantee if you had another hospital near you, you would lose all your customers. I say customers instead of patients because that s all they are to you guys it seems. The owner of this establishment should be EMBARRASSED and so ashamed of themselves. Hopefully enough complaints to corporate will get this place shut down or investigated. Please do not go here if you don t have to.

The ER doctor was great but they have my 91 year old mom still waiting in the ER to go upstairs to be admitted, she has had NOTHING to eat or drink all day and I have told them that three times, I was told she could get something when they take her up to her room!!!! Well it is now 8:00 PM this is unacceptable !! Her room has been ready they just can't seem to get her up there, have a little compassion for a 91 year old!! I pray I NEVER have to come back to this hospital!!!!

My experience has been very good from start until the present. The doctors and most of the nurses have been wonderful. I thank God for how well I have been taken care of, I thank you all for the care I've received. God bless you all and be safe.

Stayed for hours with my pregnant mother before they even called us in the back to get checked

The ER unit was awesome and had a chainsaw laceration sewed up and fixed within a hour! The orthopedic was awesome and very attentive, I would recommend to anyone in need!

This was a horrible experience!! I went in the hospital at 10:30pm, however I did not get seen until 7:42am!!! Even then, I still had to wait to be seen by a doctor! This is the longest I have ever had to wait in a hospital!!! This is ridiculous and I do not understand why I had to sit there for so long!

The staff was very friendly, and saw me and my son and helped us feel cared for although we were in a lot of pain.

The staff was excellent! They thoroughly explained the procedures to me so I would know what to expect. Very friendly and caring!

I came in at 9am and I am still sitting here. They have done blood work/labs and two sets of vital signs. The reason the gentleman said he did a 2nd set was to see who was still out here. It 2:30pm. I called Patient Relations Department and the lady said someone was coming to talk to me and no one has and I'm currently still waiting and in pain!

Only bad thing was, I was told told to go to outpatient dept at sgmc and they didn t say smith-northview or on exit 22 but I made it there in time for my CT scan and it went very quickly!!

If you are able drive to tift memorial they will treat you better then this hospital. My friend went there for 8 hours just to get help with a kidney stone that's rediculous. Also I have taken my toddler here when she had a high fever and cold and stayed 12 hours for them to give her nausea medicine. I could have stayed home and tried to break the fever myself for all they did they really need work on customer service and time management.

Our experience with the staff in labor and delivery, postpartum and the nursery was outstanding. Everyone was kind, empathetic, supportive and went above and beyond to be helpful during a stressful and overwhelming situation. We appreciate your compassion and dedication.
Adoption Authority

I had a procedure at SNV Campus and had a great experience from check in to discharge. Jenna, Shonna, Carolyn, Daphne and Hayden eased my tension with conversation and laughter. Thanks!

The entire staff was wonderful with my mom before and after her hip surgery. The doctors had great bedside manner, the physical therapists were encouraging and fun, the cleaning staff was always "on-it", and the nurses were great in ensuring that my mom was well taken care of. Also, if you are visiting someone and hungry the food is great.

Absolutely horrible facility! I'm not sure if it's harder waiting in the waiting room 6 hours like we did with my husband cutting his leg open, and we were waiting for stiches, or getting in and waiting hours with none doing anything. My daughter had an accident and hit herself in the stomach. We got there at 1am and waited in a room until 4 until we finally got a cat scan. Then a doctor came in around 9am and told us that the radiologist said it looked normal, but there could still be issues? That we needed to drive ask the way to Gainesville for monitoring. Just watch out, these people are dishonest and will keep you there and bill the crap out of you. Also beware ladies, men doctors do bit like to be questioned. I had suspicions that the make doctor I questioned called social services on us and the police. It was an absolute nightmare with a one month old baby and bit sleeping for several nights in a row. A month later, after the insurance takes almost nothing of the bill we have to pay 6000 dollars for nothing. No doctor did anything. This hospital should be avoided at all costs!!!

We waited 5 1/2 hours in the emergency room before they called us to a room! My wife had severe stomach pain and bleeding!

A wonderful staff,loving and CARING ABOUT EACH PERSON . Pearlman cancer center. And Mrs.Ashley Bennett. MY NURSE NAVIGATOR. AND Dr.Jack Wang A wonderful Doctor that makes you informed on everything.No greater place to come. And treated And get back to A new life.

The staff was friendly and efficient.They did their jobs well!

Precautions taken to ensure safety and my visit went fast and smoothly. My nurse was very efficient and professional.

The ER isn't as bad as people say. I register and was quickly check in. Staff friendly and I didnt have to wait forever. It just took a little longer for the provider to see me but I am a patient person so I didn't mind as long as I had my cell phone with me. I am just glad that I got help with my ear and sinus infection. I appreciated Dr. Eason(I think that's the Dr. Name) for helping me with my pain because I felt so much better that same day.

Had a grease burn and only received a $1 bottle of polysporin. Since then I have double billed and the automated systems won't help at all. They tell me at 9AM on a Tuesday to call during working hours...this system is terrible. A $1 bottle is costing me $600 bc they can't be accessed to rectify my billing issue. So frustrating! Will never go back to this place...

I was brought by ambulance and Dr. Headly was in my room checking on me within 2 minute . He was very good and seemed to really care.

Unfortunately my wife had to wait 6 hours in a boiling hot parking lot as no one but patients were allowed in the hospital.
The nurses were good but the last was very slow. Very pleased with the doctor.

Every one from the Ambulance to ER to 4th floor very nice and kind to me

if u want to hear about people cooking collered greens what club was popping and what staff hooked up with who than this hospital is best for u i went in for severe stomach pains i had ems bring me in thinking i will been seen faster man it toke 2 hours just to get a nurse to take my pain serious after being asked by 5 different nurses the same question "what seems to b the problem" instead of looking at the dockett to see what the problem is.When i say this place is ghetto as hell u got nurses yelling laughing joking when its people thats in bed sick waiting to b treated not 1 staff seemed to know what they was doing they had to keep asking the next nurse that nurse had to ask some1 else. i was scared i thought i wasnt going to make it out alive and all i had was stomach pains...IF U HAVE TO DRIVE A MILE OR 20 TO THE NEXT HOSPILTAL THAN DO THAT BECAUSE I FELT LIKE I WAS ON THE SET OF MENANCE TO SOCIETY
literally just got removed out of the room because i was in 2 much pain to speak with someone when i say these people are unprofessional af

july 17 20 i had a heart cath.with one stent .every body was great ,my nurse ,daytime,was JODI MARCELO ,could not ask for a better person ,she took great care of me .i could tell when she smiled by her eyes ,easy to talk to ,greatest nurse and person,i thank of her every day.

Had appt in the Radiol. Lab in the last couple of days. Upon entering I was checked for a fever. Social Distancing and mask wearing was practiced without any issue. All hosp staff calm and pleasant. Professional & clean, sterile atmosphere. It was fine.

I went in for a MRI and my tech Jennifer was so patient and kind. She explained and talked me through the whole time because I was so nervous and before I knew it I was done. Kuddos to Jennifer in Radiology!!!!!! :)

I want to go staff a great doctor a good experience at that hospital and we'll go there again or recommend it to anyone route me to believe that that's the cake

Efficient and kind. Needles didn't hurt (much). All personnel seemed genuinely interested in how I am doing.

We visited Lakeland Hospital and they were Great!!! They sent my baby to Shands just as he needed to be. Thank you Lanier South GA Medical Center.

I have had 2 procedures and 1 Three day hospital stay at SGMC. I was so impressed with the exceptional high level of patient care and customer service. Dr Joe Johnson...who is my hero, and Dr Staton are two of the most caring doctors I have had the pleasure of meeting.
From preop to discharge, all the staff I encountered were so nice, kind, and caring. Every Nurse who cared for me was awesome. I come from a 30yr career
In healthcare, and trust me, I know exceptional patient care and customer service when I see it.
SGMC has Everything it takes to provide you and your family the medical care you need and deserve.
From the bottom of my heart....
THANK YOU SGMC for EVERYTHING you did for me. I am forever grateful.

When in the ER, the Billing Dept
Representative was more interested in me and spent more time with me than the ER doctor! Was in ER room for over 6 hours, most of it alone. Went downhill from there!

Everyone was wonderful, I was an add on for a procedure and the wait time was short. Everyone was so nice and kind, thanks for being so helpful

South Georgia has been our hospital for over forty years. No matter what we are there for, it's the best, cleanest, kindest place always. Thank you for all you do.

Every person who cared for me from the registration through discharge gave me good information as to what to expect and what would happen next. Very caring staff!

I was seen promptly and received excellent care. My needs were met to my satisfaction. I would return if needed.
Thank You nurse Mandy and Dr. Stout.