Have been trying to get my mum urgent blood tests...

Have been trying to get my mum urgent blood tests done, her GP practice could not fit her in. So rang City Hospital spoke to a receptionist asking, if I could bring the hospital letter in which details bloods that need to be done. She thought this was highly amusing and laughed out loud saying that I couldn't just walk in, which is not what I said.

Unbelievably ignorant, where do you get these morons from?