I love this salon! It's beautiful, they have great costumer service, and the stylists know what they are doing. The atmosphere is very relaxing, and I feel well taken care of when I'm there. I'm beyond pleased with my most recent hair cut, and plan to continuing being a client here!
I really wanted to like this place but I would never step goid in there again. I originally went for my birthday as a gift from my husband for a cut and colour. The cut was below average, I showed the stylist something I liked and her comment was "no....you have to style that cut everyday" - pretty sure that's my issue to deal with. I asked for brown with NO red and I got red hair. I went back to have it corrected and all they did was put another colour over the top, the first one didnt change it so she went darker. Now my hair was really dark brown with red base in the light as the first stylist used permanent colour. In doing this they pretty much lost my great balyage (done in another country). I wrote a review and was contacted by the owner, very nice and she offered for me to come back so I went for a 3rd time. Again a colour was put over my hair, this time all balyage was taken out. My hair was nearly black but there is still red when in the sun because of the first colour. I then went back to have my balyage redone - I didnt feel 100% sure about having it done and tossed up maybe just getting my hair cut how I really wanted. The stylist promised me that the balyage would not come out red, she showed me swatches, I said they looked like there was still red and she continued to allay my fears. We went ahead and now I have copper highlights - still in the red family.
I should state red looks terrible with my skin tone and given it was their errors that removed my balyage and having to pay $200 to have it put back in I would have hoped for ash tones I wanted.
They should have stripped my hair the first time and refilled it but I think they just wanted to do the cheap and easy way out. It's a nice looking salon and they have nice product (hence the 2 stars) but the lighting is atrocious so you have no real idea of the colour until you leave.
I am truly disappointed with the amount of time money spent, and then spending more on top of the original cost to correct the balyage...it was an absolute waste. Now I have to find a new salon and spend hundreds to have this fixed.
Not sure what's been going on lately, but they have been going through stylists like crazy! I had an appointment, and now, I can't get in because my stylist has left.. now they can't get me in when I had originally made the appointment, I had counted on. I have a business trip, and I needed my hair done.. Taking my business elsewhere.. I can't even believe this service. Ridiculous..
Cheap Business Practice at Sorella Issaquah !
I went in for a regular deep conditioning treatment for my hair at Sorella (Issaquah location). The stylist made me wait for 30 mins at the lobby and then she finally arrived with no word of apology. When asked about the benefits of deep conditioning treatment, she made it sound like it was a total waste of time and I should rather not do it. She was very pushy and wanted me to get the Brazilian blowout for my hair. I made it very clear to her that I wanted to get the deep conditioning treatment only at that point of time. When I was ready to pay the bill at the counter, I was rather shocked to see that she had overcharged me. Before I came in,I called up the salon to make an appointment , I made sure the amount they would charge me for this service. It was a flat rate they promised. The stylist here was truly dishonest, unethical and cheap.
Later I called up the salon to speak to the manager. The receptionist took my message and number and told me that the manager would return my call. But, they never called and didn't bother to clarify. They clearly don't value the customer nor care about their business. I would never go back to this salon again. I wish I could give ZERO stars to this place Its a total rip off !
I have been seeing Stacey at this location for a few years. I have followed her from another salon years ago. She is great at listening to what you want and making is happen. They just moved into a brand new location about a block away.
The beauty advisor is the most nicest to the customers
I was very impressed with how welcoming and friendly everyone was who work there. I walked in to schedule an appointment and the receptionist was very kind and placed me with a stylist that would be great for the kind of style I was looking for. She placed me with Sydney and after she did my hair I thought I struck gold with her. I m naturally a brunette and I wanted a blonde balayage. She made my hair look beautiful, natural and shiny. I look completely different but in the best way ever. Not only is she a master at what she does but she is also very easy to talk with and makes you feel safe and comfortable in her chair.
The entire experience was refreshing, relaxing and I felt radiant after I left. Thank you Sydney for making me feel beautiful again!
I highly recommend choosing this salon. The quality is 5 stars to me.
I absolutely love Sorella. I have been a loyal client for the last 4 years and have referred many friends and all have been so happy. They are on trend and so amazing.
Sydney is truly the best stylist! Wish I hadn't waited so long to see her. I am beyond picky having just the right blonde and have never had someone get it right until Sydney. She is nothing short of amazing. I always look forward to seeing her and having her work her magic.
I am truly impressed with the quality and service from this salon. I met with Chianna, who is a Master Stylist, for a consultation prior to my haircut. She shared helpful tips and advice. At the following appointment, Chianna gave me an amazing cut and listened carefully to my requests. Great experience!
A salon you can count on for quality both in their talent as well as in their staff and salon aesthetics. Do yourself a favor and become a regular here!
Jennie is the best. She deals with my two calics like a pro. I also take my 10 year old son to see her and he loves her cuts as well (as does Mom).
Nice large Salon wonderful haircut at a good price.
Issaquah Sorella is the most professional and welcoming salon I've ever been to! Wonderful front desk staff and amazing stylists! I got the best haircut from there and constantly get compliments! Very beautiful location as well. Would definitely recommend this great salon!
I feel spoiled every time I step into this place! The stylists listen and take the time to get it right. The front desk staff is welcoming and friendly, always ready with a cold bottle of water and a smile! I have always been treated very well at Sorella and I look forward to my next visit!
Such an amazing salon. From the receptionists and the stylists to the owners, everyone is so so nice. Incredible service and they always do such an amazing job. I recommend this salon to everyone I know!
Great first time experience in this salon in spite of a small mix up with dates ( probably my own fault ). I came in for an appointment which was apparently not until the next day . Nonetheless , the salon quickly accommodated me and offered a really great stylist - Karra, who not only listened to what I wanted but made it look so much better ! I got tons of compliments since on my new fabulous hair and best part she was a super friendly and professional person . All in all it was a great first time experience and I can t wait to be back again in a few months .
This salon deserves more than 5 stars. Andrea has seriously renewed my faith in hair stylists. After over a year of bad luck after my long term stylist retired, Andrea is the first stylist to make me truly love my hair again! She is incredible. I have had numerous friends stop me to ask me who does my hair. She makes the highlights looks so natural, like it is a better version of my own color. Highly highly recommend her!!
Got my first back facial from Shelby. It was one of my most relaxing experiences ever. Would absolutely recommend. She also fit in an arm wax for me. Shelby uses one of the best waxes on the market so there was little to no pull. It was practically painless. I can tell you that i will only be getting waxed with her from here on out! If your picky and like a good, clean experience, see Shelby!
Krystina does an excellent job, and she was willing to work with me to figure out what I wanted. She's professional and skilled. She even took a few pictures for me afterwards.
In addition, the salon really cares for their employees and their clients. One of the girls has an allergy to a treatment I wanted, and I was mistakenly scheduled for that treatment while she was working. They rescheduled me after explaining the situation, and did so with courtesy and honesty. They showed respect for both my perspective and hers, which is no easy feat.
This salon is amazing, and I wholeheartedly recommend it.
I have been recently seeing Tera. I have super fine and hair and she knows exactly how to make it look beautiful. She is also fantastic with fun color. I m obsessed with the red she did for me and it fades beautifully with my natural color. Highly recommend her!
Sorella has thought of all the details to make a haircut a great experience.
Bottled water when you arrive.
Professional and friendly stylists.
Great shampoo & cut service.
Great value & great price.
I've been a loyal customer over the past year and I am impressed with Sorella - professional stylists, friendly and a great value!
Fantastic salon with great stylists. I ve been going here for years. Not only for myself, but with my kids as well. They can help with the latest styles and is our go to for everything hair. I d recommend them to anyone
I was excited to go to Sorella (for the first time) in hopes of getting the perfect haircut by a top stylist. I'm always wiling to pay more for quality work, but to be totally honest, the price was not worth the cut. I could have gotten that haircut at a Supercuts for a fraction of the price. I felt they did a lousy job washing my hair and it still felt dirty after. The hair stylist was a nice person, but too chatty. Finding the perfect hair stylist is the hardest thing ever! Needless to say, I won't be returning. :(
Met with Sara today and got my first balayage done from her. My mind was blown away by how meticulously she did her work !!!!! Had a great experience and loved what she did to my hair.
I've gotten my hair done twice here by Sydney; once was a cut and the other was a partial balayage. Both times, I left with a smile on my face :) I highly recommend her. This girl KNOWS what she is doing. There was not one thing about my hair that she did not have an answer too; and I love that! Having a stylist who is amazing and confident in her work is a solid win.
A little pricey but if you find the right hair stylist for you it's worth it!!!! Love Lindsay!!
Excellent salon! The stylists and staff are super friendly and knowledgeable. Overall great experience! I would highly recommend.
The client before me went over (an hour and 10 minutes over), and the staff took the initiative to come to me and offer a discount due to the wait. Elizabeth did a great job on my purple ends!
Unfortunately, no one told me that the amount of dye that came out would dye my tub! I even used cold water :( Also no one told me that it would fade when I used my straightener! I'm a little upset about that because it is very patchy
PLEASE update your consent forms, so that it doesn't happen to anyone else. Specifically with heat use and to wash hair in a place where it won't stain anything.
Heather is my go to lady there! She does an amazing job with my hair as she has gotten to know it for sometime. The atmosphere of the salon is laid back, but upscale, very chic.
Savannah is the best. I was nervous about getting a balayage for the first time. She was very helpful and understood my nervousness. I love my new hair. She s the best and I highly recommend everyone going to her.
I have been recently seeing Tera. She is a rockstar I have super fine and hair and she knows exactly how to make it look beautiful. She is also fantastic with fun color. I m obsessed with the red she did for me and it fades beautifully with my natural color. Highly recommend her!
I went to 3 different salons before I found a hairdresser that could give me the exact cut I wanted. I loved it and received tons of compliments! I will definitely go back to Sorello.
Ok cut and but the price was ridiculously HIGH. Apparently the price of the cut isn't included with the color. Hair color looks orange instead of copper. $300 for a regular, nothing special cut, and lousy color I'll have to pay even more to correct.....go elsewhere.
Wesley is the Fairy Godmother of hair. She makes me look like Cinderella every time! She is a master at hair and kindness!
Pamela is professional and excellent in all areas of hair styling. My family all go to her.
This place deserves more than 5 stars. Their service is excellent. The staff is very capable, friendly, funny. My hair cut was done exactly how I wanted it.
My friend got her hair done by Savannah and I loved her hair so much I decided to get my hair done by Savannah as well! I went in with a whole bunch of pictures from Pinterest and really didn t know exactly what I wanted. Savannah took all of my pictures and created an AMAZING balyage! The color was so well blended and looked 10x better than the pictures I showed her. I wasn t using the best shampoo and conditioner so my hair was looking a little rough... I went in for a photo finish gloss about 3months later and my hair looked brand new! I was amazed. Savannah gave me some recommendations on shampoos and conditioners to use at home and my hair color still looked amazing for months! (My bad for using Pantene! Never again!)
I then went in again wanting a change, I wanted to go back to dark hair and again brought in a whole bunch of pictures from Pinterest, I am such an indecisive person...I never know what I want! She recommended we go dark but keep some dimension I agreed because I trust her 100% and she DID NOT disappoint!! I walked out of salon with hair 10x better than the pictures I showed her once again. (Not to mention her curls are the BEST!) I always know I ll walk out of the salon happy and confident.
Not only does she create the bombest hair she s so sweet and I love talking to her during my visits to the salon.
Truly grateful to have found Savannah, the salon has such a great atmosphere as well and everyone is so nice!! Always so excited to step into this salon and sit in Savannah s chair!
Her IG is @thesavvytouch , take a look at her work and book with her!! You won t be disappointed!
Stylists are great, front desk staff consistently disappointing. Heather, Pamela and Elizabeth are my go-to for blow outs and they're great. They're all very friendly and do great work. Front desk staff in general are not customer service focused - don't seem to get the concept. It's really petty but the last 3 visists I've been asked what I want to drink and all 3 times they forgot to provide it. Maybe just stop offering if you can't execute on following through on a glass of water.
Nice cute salon. This was my first visit and I got a nice haircut. They offer gift cards which I gotten as a gift. Will come back again.
Brand new to the area and in search of my go to salon. After $240 for just bleach (zero color, toner, gloss, etc) and a cut, two visits w/two separate stylists and relentless up selling, i'm moving on. I don't fault the stylists, I can't imagine they enjoy selling in the excessive, unnatural manner they do. You won't escape the force feed of add on's and product sales - it's tacky.
That said, I'm willing to pay for good work and always buy products from my stylist. If the quality of care and ambiance were better, i'd happily buy everything they sold me.
The vibe is that of a factory
Amazing service and the biggest welcome and ego boost! Love the ladies at Sorella - and Charina in Issaquah does the best hair and make-up!!
Great place. I was even squezzed in at the last minute. My hair looks like a million bucks!!!!.
I had scheduled my appointment with one stylist who was at a higher level. I was feeling like my stylist was not as experienced as I expected and I inquired if I had the same person I made the appointment with.. I did not.. apparently that stylist had gone home sick. But they did not inform me at check in. This was disappointing, but in the end my haircut was okay.
I have been seeing Sydney for almost a year now, based on a recommendation from a good friend. She is absolutely the best stylist I have ever had! She really takes the time to listen to your lifestyle, so she can base your color and cut not only on what would look best with your features but also what you actually have time for! I highly recommend Sydney, I really could not imagine having anyone else do my hair.
Condensed: didn t get what I asked for, tipped twice, it s been 3 weeks and owner has not replied to my email even though I have called the reception desk and asked about when she will reply twice already. Last time I talked to a receptionist they said they d cc me on the email they send to Jamie and she never did. Still haven t heard from either one. Less than hospitable reception desk very unprofessional.
Detailed: I asked for a dark brown balayage and instead got a highlight that was red/orange basically the same color as when I went in. I thought maybe it would look different when I went home so I tipped her 20% I came back 2 days later for a color correction and on the day of, they notified me it was gonna be an extra $80 to fix (since a balayage costs more than a highlight and for some reason I was given a highlight). The second stylist did a good job of fixing it but it sucks that I had to bleach all over again further damaging my hair and spend more time at the salon. I assumed that they would refund me the first appointment so I could repay for the balayage and tip the proper stylist who actually did my hair correctly. So I ended up tipping the second stylist 20% as well. I was told to email owner Jamie about my experience which I did on April 29th and still haven t heard back, called the salon and they told me she d get to it, called again this time the receptionist said she d email Jamie to see what s up and cc me and she didn t. Below is a photo of what I wanted and three photos of the red orange I got the first go round.
The only good thing about this salon was Sydney the colorist who fixed my orange hair. If you end up going here see her and try to overlook the poor reception management and ownership.
First off love everything about this salon from the vibe to the customer service. But Savannah is the hair GOD I have always found such a hard time finding a hairstylist that i trust, But she does such an amazing job from the consultation to the final result. I get compliments on my hair DAILY. It s honestly never looked so good and never FELT so healthy even after multiple lightening services. She doesn t push your hair past it s limits and ensures the health and quality of your hair. I seriously count down the days until i see her next lol. 10/10 recommend.
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