Jessica Cossich

Review of Sorella Salon & Spa

I really wanted to like this place but I would nev...

I really wanted to like this place but I would never step goid in there again. I originally went for my birthday as a gift from my husband for a cut and colour. The cut was below average, I showed the stylist something I liked and her comment was "no....you have to style that cut everyday" - pretty sure that's my issue to deal with. I asked for brown with NO red and I got red hair. I went back to have it corrected and all they did was put another colour over the top, the first one didnt change it so she went darker. Now my hair was really dark brown with red base in the light as the first stylist used permanent colour. In doing this they pretty much lost my great balyage (done in another country). I wrote a review and was contacted by the owner, very nice and she offered for me to come back so I went for a 3rd time. Again a colour was put over my hair, this time all balyage was taken out. My hair was nearly black but there is still red when in the sun because of the first colour. I then went back to have my balyage redone - I didnt feel 100% sure about having it done and tossed up maybe just getting my hair cut how I really wanted. The stylist promised me that the balyage would not come out red, she showed me swatches, I said they looked like there was still red and she continued to allay my fears. We went ahead and now I have copper highlights - still in the red family.
I should state red looks terrible with my skin tone and given it was their errors that removed my balyage and having to pay $200 to have it put back in I would have hoped for ash tones I wanted.
They should have stripped my hair the first time and refilled it but I think they just wanted to do the cheap and easy way out. It's a nice looking salon and they have nice product (hence the 2 stars) but the lighting is atrocious so you have no real idea of the colour until you leave.
I am truly disappointed with the amount of time money spent, and then spending more on top of the original cost to correct the balyage...it was an absolute waste. Now I have to find a new salon and spend hundreds to have this fixed.