Nichole Griffin

Review of Sorella Salon & Spa

Condensed: didn t get what I asked for, tipped twi...

Condensed: didn t get what I asked for, tipped twice, it s been 3 weeks and owner has not replied to my email even though I have called the reception desk and asked about when she will reply twice already. Last time I talked to a receptionist they said they d cc me on the email they send to Jamie and she never did. Still haven t heard from either one. Less than hospitable reception desk very unprofessional.

Detailed: I asked for a dark brown balayage and instead got a highlight that was red/orange basically the same color as when I went in. I thought maybe it would look different when I went home so I tipped her 20% I came back 2 days later for a color correction and on the day of, they notified me it was gonna be an extra $80 to fix (since a balayage costs more than a highlight and for some reason I was given a highlight). The second stylist did a good job of fixing it but it sucks that I had to bleach all over again further damaging my hair and spend more time at the salon. I assumed that they would refund me the first appointment so I could repay for the balayage and tip the proper stylist who actually did my hair correctly. So I ended up tipping the second stylist 20% as well. I was told to email owner Jamie about my experience which I did on April 29th and still haven t heard back, called the salon and they told me she d get to it, called again this time the receptionist said she d email Jamie to see what s up and cc me and she didn t. Below is a photo of what I wanted and three photos of the red orange I got the first go round.

The only good thing about this salon was Sydney the colorist who fixed my orange hair. If you end up going here see her and try to overlook the poor reception management and ownership.