Sony Benelux Review

Service is really dramatic! I send an e-mail with a question about my TV and sound system from Sony for about 1800 and they always respond with a short, useless sentence that does not give you anything. You would expect something more service to be provided when you spend a lot of money on your products.

Bought a TV 3 years ago. 55inch, 4k, android smart tv. Now 3 years old, from one moment to the next the TV does not turn on anymore, flashes 6x red, screen broken according to the mom I spoke to by phone. 3 years old, new price 1665 euros !!!! No one comes to see if the TV can be repaired. Buying a new one they say, bad luck that it is just out of warranty. With some 'leniency' as they say themselves, I can exchange it for a new TV. Costs ..... 600euro !!!! No payment arrangements possible ...... I don't think a TV should break down after 3 years .... electronics will continue, they say. And to think that we have many other products from Sony ......

Fix my phone for two months. . They don't know when the repair will end. Customer service cannot help.

Best quality consumer electronics you are ever going to need!

Lousy customer service. Been trying to claim a promotion for weeks, but unfortunately without result. Maybe looking for decent staff who can deal with customers.

Bought a Sony DSC RX10 III online at Coolblue. After receiving the product immediately registered for the 100 cashback. Shortly afterwards I received a neat confirmation that everything was correct. After two months still not receive 100, so call Sony.
The operator indicates that the cashback is in the system but has been rejected because the serial number was photographed incorrectly. Of this I would have received an email that may have ended up in the spam box. This was my problem because they did send the mail according to their system.
Too bad, no courtesy or any service because the action is over.

It takes a few minutes for the TV to turn on or restart itself. contacted them at the beginning of January. They said it was a software issue and that an update was coming out early February. twice a technician visited, update was installed but the TV still does not work as it should. Again an update would come out. The problem would also be escalated but I was asked for repair reports that I don't have. At the beginning of July received a usb stick with the update, problem remained. Again contacted, problem would be escalated again and they ask me again for reports that Sony said they would request themselves.

Now almost 7 months later, the TV is still not working. They keep asking me the same questions by email and telephone. And every time they say they are going to escalate.

Do not buy Sony brand products !! I should have bought a Samsung TV.

recently got a wf1000xm3, really good headphones, however, the charging cable is 20cm long, you can't do anything with it, and way too short. then do nothing! deeply sad that an unusable cord is supplied with such a precious app, while the cocoon leaves Bose deliver 30 cm

TV defective after 3 years because the TV "stuck" in an automatic software update. Sony gives very meager leniency. TV with a new price of 800 can then be repaired for 430 ...

I have always liked Sony products. Playstation, TV and audio. What the reviews below also show and money for my own experience is that customer service is not good. Where with other manufacturers often goes as it should go, it is often difficult and difficult at Sony.

Great products, but the communication is worthless. Do not listen to your question and always provide other information.

After a lengthy procedure regarding a complaint regarding a Sony TV KD-55A1, Sony Netherlands finally resolved the complaint seriously and satisfactorily by exchanging it for an equivalent product.
Sony Nederland lives up to its warranty conditions with this solution. I want to thank Sony Netherlands for that. Based on this support from Sony Netherlands, I can recommend Sony products to everyone based on my experience.

I bought a Sony Bravia LED TV (KD-55x8005C) in 2016. TV fails after 4,5 years. Backlights are failing. After contacting Sony they hide behind factory warranty and presumably find it normal that such expensive devices fail after only 4,5 years. According to their service partner the TV cannot be repaired and has to be replaced. They offered me a replacement through a service partner, but I basically had to pay for it myself. Furthermore they tried to put pressure on the offer by stating I had to decide within 24 hrs.

There was a time when Sony stood for quility equipment. That time has come and gone. Very disappointing.

There has been a false report to my 11-year-old son at playstation network, that my son has sent an incorrect chat message, which makes it exciting now.
I am sent by playstation network from the box to the wall, the research would still be busy and then the research still had to start.
My son gamed online under supervision without headphones, in the chat he told someone "wait ff" what we as parents can also confirm.
Since when you call playstation you get the option of whether the call may be recorded ..... or even. I, too, have important conversations such as these and the rest. I have proof that if there is a report, regardless of whether it is real or false, without further investigation, that you will be taken off. Action is only taken when you mail, call and get started via facebook messenger. And no further step to date. I have all the information, even the serial number of the ps4 etc etc. I have also suggested to send the PS4 at my own costs so they can investigate.
But the story of tonight struck me through the stops. I quote ,, the week suspension was not enough after 3 days online we have thrown a month on top ... Double punished by a small incident

That goes against their own policy .... Too sloppy. . As if they are above the law !!!!!

Have always had sony devices at home but the service is really bad. Have bought TV and soundbar 3 months ago and they had cashback action. After sending all the necessary documents both digitally and by mail, they have not sent the money yet. And it appears that they often do not. Came himself on rader. If I had known that, I would have BOUGHT SAMSUNG.

Headphones purchased from Sony, type wh 1000 mx3. After 3 months the right earcup did not work properly. They contacted and sent. After a week returned with the text that it was repaired.
The same problem after 3 days. This time I went to an Electrician. This has opened it and soldered a wire to the speaker. So this was the problem. Sony didn't do anything about it the first time.

It is no longer the building where everything from Sony can be found and from which everything is arranged, but it is an almost nostalgic place for everyone who cares about this brand.

the playstation 4 cannot even read a USB STICK. I get a message from nowhere that I am in the safe mode menu and I can only choose option number 7. I do that and therefore need a USB-STICK with the system software update in it. I put it in and then I get the error message that the USB-STICK is not connected (SU-41333-4) so I buy several USB sticks and that doesn't work. I also don't want to spend 100 or more to fix my playstation 4 for free because the system is so bad. and another problem. I am called names and I ask him to stop or I report him. he does not stop so I report him and then I will be suspended. I really do not understand this with this system.

Never again Sony! Expensive and poor service. No leniency! TV of 2000 after 2.5 years break! expensive repair costs. Send Media Market to Sony and Sony to Media Market! How often in your life do you buy a TV! Sony cathedral, now no more audio and playstation for the children. There are better brands with the right service !!! Indeed, I should have read the reviews better myself, instead of being advised by a seller!
Hope everyone learns from this.

Very poor customer service you will be called even with the request never to contact customer service again if you show that you absolutely do not accept that you are being brushed off by an ARROGANT and UNPROFESSIONAL employee !! VERY A.SOCIALE customer service and I recommend everyone to choose a different brand because in addition to a very BAD and A.SOCIALE customer service, the Sony brand is also VALUELESS !!!! Hence the way they treat their customers !!!!

I had reasonable telephone contact about spare audio parts but was regularly transferred to another department

What a strange company this is. I would like a quote for 250 headphones. Have contacted customer service 5 times now, yes you will be called back, we will contact you ... ... NOT, that's not all. Do not understand the commercial choices, I will go to another brand.

My account was banned because, I typed in my password a few times. Now the block is gone, I type my good password in error. then I go to forget password, it says that I get an email to reset my password. I get nothing in my mail. well nice ps plus a year and lost games and a lot of progress on games. Better manage your affairs. Now I have to create a new account and buy everything again.

Ps plus account ever purchased as minor account was hacked later.to restore it I had to turn my parents on, now banned because I still have not created a sub account. 18+ games you can buy as a 16 year old but why not an account? May again complete the process for the second time together with an adult person to come back again. Last time nothing was informed about the sub account. I would almost switch to microsoft if I had not spent so much money in you

The most worthless customer service of all electronics companies. Sony is actually unreachable. They also have cashback and promo promotions where everything is done to give you nothing back ..... never again a Sony for me.

Excellent audio products, however, poor customer service

estimated waiting time playstation helpdesk 30 minutes you are not completely there

Great products, but the service is so bad, that can't even be called a service department. Really incompetent people, always giving incorrect information. Insufficient knowledge. Advice: especially buy another TV!

@Sony is not fair with their cashback promotions

Briefly summarized:
- I bought a lens from Sony. There was a cash-back action for that.
- On Friday, November 23, I have sent the forms INCLUDING the original serial number. To be on the safe side, I took a picture of this serial number in case Sony would lose it.
- Furthermore, I made a picture of the box that clearly shows that the box and the cut serial number match and I can prove that my lens has the same number.
- Then it took more than 6 weeks (after many requests) before I was told that the mail item was 'checked' and that Sony did not (or no longer) have the original serial number. consciously or accidentally lost and that they do not pay the cashback.

I notice that on the Internet this problem is reported more often at Sony. It seems that this is a business model from Sony. I am not talking about the 80 Euro, but about the principle. How bad does @Sony deal with its customers !!

Waardeloos: Klantenservice: ik probeer nu al 3 weken een cashback te claimen, maar ze blijven iedere keer dezelfde vragen stellen. En ik kom er niet doorheen. Nog steeds geen oplossing.

Scandalous so-called cashback promotion via Mediamarkt
after 5 attempts I even give up, complete scam
they make it almost impossible for you to receive your money
every time they come up with something new, maybe the national mentality?

Sony has cheap junk these days.
It is already a lot of poor quality.
PS4 also breaks down quickly these days.
And Sony's behavior is nothing short of disgusting these days.

Pride comes before the fall.

I bought a Sony TV a year ago. (Three-year warranty)
this went to a year piece and nobody at Sony can or wants to solve this problem, has been a mechanic, who did not know where the on and off button on the TV was, this happened six weeks ago, I still have no TV , sony does not come up with a solution, is not called back by sony even the suporvisor does not call back, KCC work people who are very difficult to understand and have no solution.
Very sad that Sony leaves people out in the cold this way,
Never buy a TV from Sony again, because you can see how Sony handles this, and I will certainly not be the only one. TV cost 2300.00

Repair and warranty is super unclear got a man on that line who could not speak Dutch and did not understand which camera I had to name after 20 times to a website that is also super unclear as most reviews indicate, the service is not so good

Never really problems with their products. In general, they last a long time.

Nice property.
Well maintained

Back in time a TV offered as a guarantee for a repair. Tidy and solved within set time.

Sony Netherlands refuses to execute a cashback promotion, while I meet all conditions. I would have purchased from a non-participating supplier while the terms say "The device must have been purchased in the Benelux and the benefit is only granted in the Benelux."

They now refer to the phrase "Sony reserves the right to discontinue or change the promotion at any time, without written notice." With such a condition, you do not even have to draw up promotion conditions because you can always request disapprove ".

Unworthy of a premium brand. Pure bunnies.

tsjaa where should I start, since Sony developer of game console playstation 4 has become the leader in the game market. things go wrong a lot; people are permanently removed from the console due to errors, causing people to lose hundreds of euros in games. there are also suspensions hanging around the wrong parties. when you are being scolded online and you request this on friendly request, you are suspended. and then they can not help you.

when the playstation 3 was there. sony did not have a big mouth because the xbox360 (microsoft) competed sony completely out. then no suspensions were thrown. because they needed their players. and it did not go very well but now that they are competing microsoft they have suddenly got balls and they dare.

sony, this is not possible and you are going to have problems in the future. free speech is not allowed on the playstation 4. I as a streamer step therefore just shortly if there is one wrong suspension is handed out. because you simply are NOT helped. and you've lost hundreds of euros. that a company like sony can do this just like that is outrageous.

do not run too fast, sony, in a few years microsoft will come with the new and last xbox scorpio. and you must also come up with something new. am curious who will become the leader.