Wim Steenbakkers

Review of Sony Benelux

@Sony is not fair with their cashback promotions

@Sony is not fair with their cashback promotions

Briefly summarized:
- I bought a lens from Sony. There was a cash-back action for that.
- On Friday, November 23, I have sent the forms INCLUDING the original serial number. To be on the safe side, I took a picture of this serial number in case Sony would lose it.
- Furthermore, I made a picture of the box that clearly shows that the box and the cut serial number match and I can prove that my lens has the same number.
- Then it took more than 6 weeks (after many requests) before I was told that the mail item was 'checked' and that Sony did not (or no longer) have the original serial number. consciously or accidentally lost and that they do not pay the cashback.

I notice that on the Internet this problem is reported more often at Sony. It seems that this is a business model from Sony. I am not talking about the 80 Euro, but about the principle. How bad does @Sony deal with its customers !!