Solid Commerce

Stay away from this company!!! Waste of money and time. The customer service, and sales rep. are not professional at all.

We are a large volume retail and e-tail business, shipping hundreds of boxes a day. We are doing business with Solid Commerce and are having nothing but issues with them. constantly wanting to resolve problems with quick fixes that dont last and are not communicating well with our company. Hard to get them on the phone when needed.

Current customer. Been having issues regarding orders importing properly into Shipstation for over a month. Solid Commerce has been unable to resolve the issue for over 30 days... Not Happy! The company appears to lack a sense of urgency when it comes to solving problems.

Solid commerce is a horrible company to do business with been trying to use the software for 4 months had a very bad experience with Tom Cheng and his manager cost me over 2000.... never made any money using the system... very bad software.... writing this review so other people don't have to go through the same experience I did... use a different software trust me! They do not care about the success of there customers.

My experience with SolidCommerce began the summer of 2018. My son works for my e-commerce company seasonally and I decided that I wanted him to integrate SolidCommerce into our business. About 2 weeks into the process we realized it was a big mistake. We had several meetings and training sessions set up for my son to talk with a specialist on the phone and learn how to use the system. However, nearly every time that a meeting was scheduled to start, he would never receive a phone call. It is crucial that we keep our schedules punctual, and the fact that we would set aside one to two hours out of our schedules and then have nothing happen was a large waste of our time. After debating the issue for a few days, we decided to call it quits and ask for a refund. At this point my company had spent over $3,000 to begin using SolidCommerce, and in return we had nothing but wasted time and money spent. We asked for a refund, and after awhile, they offered to give us $2,800 back. However, this is where the real problems started. I went back and forth with Andrew about getting my refund. After about 3 emails between the two of us, he quit answering. With my crazy busy schedule, the issue got pushed to the back of my mind and i eventually forgot about it. Fast forward to June of 2019, my son came back to work for me for a few months during the summer and he noticed an email from last year that I sent to Andrew and got no response. Since then, my son has emailed Andrew once again with no response. On top of that, he called in last Wednesday and was told that someone would be in contact about the matter. It is now Tuesday the next week and he has heard nothing. From what I've gathered, this company will simply take your money and give you nothing in return if you have any issues. From the other reviews, it seems like the service itself works great as long as you can successfully get it working and learn how to use it. However, if this company, for whatever reason, decides that they are going to blow off your training sessions and you ask for your money back, don't even try - you'll never see it again. If I could give this company 0 stars I would. If I would simply get a call back and finally get my refund a year later, I wouldn't be writing this review.

VERY POOR DATABASE Solution - worse mistake ever... saving pennies won a db solution such as solid commerce will cost you hundreds of thousands of $$ lost in sales. Pretty sad when you can't even have a dependable database to print your shipping labels.. been using for over 6 years... FML., Happens too often FFFFF for FAILURE

Stay away from this company!!! Waste of money and time.