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What reviewers say about Solid Commerce

Generated with AI from 36 reviews on Trustburn · updated 14 days ago

Customers generally describe the software as a robust tool that saves time, simplifies inventory management across multiple channels, and offers good value, while also noting that account representatives are responsive and helpful.
What does Solid Commerce do?

Solid Commerce provides a web-based inventory management software solution that helps businesses manage the entire online sales process, including product listing, pricing, vendor management, order fulfillment, and shipping.

Are there any complaints about Solid Commerce?

Yes, the lowest-rated reviews on file mention specific complaints, including issues with order importing into Shipstation, poor communication, difficulty reaching support by phone, and a lack of urgency in resolving problems.

AI-generated from reviews on this page. Verify anything important with the company directly.

Susan Katz
Reviews 1

I haven't found a company that was somewhat affordable like Solid Commerce that can really manage everything between Etsy, Ebay, Amazon and Big Commerce. I have been with them for 3 years and there have been some glitches but they do more than other companies have been able to do. This last Xmas we didn't have any problems that weren't our mistakes. It worked great and didn't oversell. They aren't perfect but work well for what we need them to do. It takes some time to get the hang of it. The thing that drives me nuts is that we can't just call and talk to a person. Everything is pretty much thru live chat or emails. I can never explain myself well. They will call you back if you can't figure things out and talk in person. They are trying to improve themselves but there are still some glitches like duplicated pictures on Big Commerce when updating items and sometimes on eBay. They have been trying to figure that out for long time but other than that everything else is working great.

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About Solid Commerce

Solid Commerce gives you a complete solution for selling online. Sophisticated inventory management software matched with dedicated support saves you time and boosts your sales. Our core values are simple:

1. Develop the tools and features our clients want

2. Provide the world-class service our clients deserve

Our web-based system helps you with the entire sales process: from product and inventory management, to listing and pricing your items, to managing vendors and orders, to fulfillment and shipping; Solid Commerce provides you with the tools to effectively sell online.

Our culture?
Hard work and ping pong. We believe that innovation, productivity, and customer service are at their best when employees are happy with their jobs and work environment.