Spent almost two weeks @ Sofitel Queenstown - compared with other Sofitels I've stayed at it was a poor experience. One morning the water was completely shutoff for 4 hours with no warning. We were never asked about our stay and the staff seemed disinterested about our experience even when checking out. When the water was turned off we cancelled our stay early and went to the QT Hotel for 5 nights which was 5/5 experience.
Will definitely stay here again. Beautiful room. Awesome staff and breakfast was spot on.
This is an amazing hotel. It's beautiful with beautiful people who provide outstanding service. We were so impressed. A great weekend. Thank you Sofitel.
A gorgeous hotel in what can only be described as the perfect location for walking around town and accessing everything Queenstown has to offer. A very nice breakfast was included in left bank restaurant and the drinks in the club lounge were also of a great quality. We had a junior suite which was a fantastic size and felt like a little apartment. The only disappointment was the restaurant 1789. I would give it 0/10. Overpriced and poor quality food. We had a terrible experience there with an allergy and the lazy way it was handled by the chef. Completely opposite to every other restaurant we visited in Queenstown. The serving staff were all lovely and tried the best they could to help but it was clear no one of any seniority in the food and beverage team was willing to step up and support their team or us as the diners . We did not pay for her meal but frankly would have rather been able to talk to someone about why it was so bad. Sadly in a very non Sofitel way no one was interested. So the missing star is for the restaurant . By all means stay her as the hotel is great, location is perfect , waiting and reception
Teams very friendly but the food in the restaurant should be avoided at all costs!!!
Went there for dinner. Food and service very good. Staff pleasant. Environment "up market".
Will definately be back to this lovely Hotel. The staff were so welcoming and always had big smiles on their faces. They would do anything for you and for me this is a huge plus. We loved Ralph at the bar he made the best drink in town , and he was such a sweetheart. The breakfast every morning was amazing!!!. The rooms were so comfortable and immaculate. Totally recommend the Sofitel in Queenstown 5 plus from me xx.
Amazing stay at Sofitel. Very classy and luxurious with awesome friendly service. Nitesh who served us drinks at bar and then breakfast the next morning was amazing and made our stay so memorable with his friendly personality. Highly recommend!
Beautiful hotel, comfy bed, huge bathroom wish there was more of a view otherwise amazing how central and close it is to everything in the town area, breakfast was amazing, customer service was awesome so welcoming. The room service ladies were beautiful and so lovely to chat too. We definitely enjoyed our stay here in the Sofitel and we can t wait to go back to Queenstown
Nice, friendly and helpful staff. Nice clean rooms. Nice food.
