Spent almost two weeks @ Sofitel Queenstown - comp...

Spent almost two weeks @ Sofitel Queenstown - compared with other Sofitels I've stayed at it was a poor experience. One morning the water was completely shutoff for 4 hours with no warning. We were never asked about our stay and the staff seemed disinterested about our experience even when checking out. When the water was turned off we cancelled our stay early and went to the QT Hotel for 5 nights which was 5/5 experience.