Snow Planet Ltd. Review

Lots of fun for the whole family. Highly recommend!!!

A place I'd call my second home - fantastic park and freestyle program for athlete development and has been great for my younger siblings:) Full of amazing staff and service!

Fun place for all the family. Excellent cafe too. Wonderful food and good service.

We brought 100 children for a 2 hour snow fun. Thanks for the organisation and helpful attitude towards our learners. The children were thrilled with this experience. A first time in the snow for most of them.

Our group of 17 people had our end of year break up here and we absolutely loved it!! It was a first time experience for all of us so we did the snow tubing activity on top of Xmas dinner buffet which was private and amazing.. We highly recommend Snow planet for group bookings and the staff there are amazing, Sam at receptionist and Debbie who I dealt with for bookings. Thank you Snow planet for an amazing experience , I will definitely be bringing the kids next time. Char

Great service, great fun, very welcoming to beginners

Pricey cafe,, otherwise, good place to release those extra energy of crazy kids

As good as it gets to satisfy that mid-summer craving.

Love this place! Great fun for all ages and the restaurant serves really good, reasonably priced food

Loved it, I had so much fun and the kids did too. The food was yummy and filling.

Nothing beats the mountain, but this was certainly very fun! Great night all round, friendly staff, good hot chocolate, very good food and snazzy atmosphere:D

Always a good place to Jam. Just need more features sometimes!

The kids loved snowboarding.
The staff were great.
And the food & coffee were restaurant quality.
Cheers Snowplanet!

We had a great time doing the snow games for a team building activity, the instructors were great and very friendly. The bar staff and restaurant were fantastic, great service and food.

Great place for everyone, including those who are new to skiing and snowboarding

Too crowded, slow queues. Given you have to book they should limit the maximum number of people there.

People also queue for the lift on the slope, so they get in your way and shorten the run. Could easily be resolved if they built a fence forcing people to queue at the bottom by the window.

Awesome place to visit, great way to get yourself ready for the ski fields. If you have a family check out any deals going and give it a go. Great area for kids called winter wonderland.

2nd time here with #5 son - nice to be able to report improvements each & every visit - service and product are exceptional!

Our Year 5/6 students had 2x 2 hour sessions and has an absolute blast. To see the kids on the Tuesday struggling and wanting to give up to then watch them racing down the slopes on the Friday not wanting to leave was just awesome to see! Thank you to all the team at Snowplanet for making this experience memorable!

My Kahui Rangatahi Roopu thoroughly enjoyed their experience whether tubing or participating in the Snow Games. The Staff were very helpful, cool calm and collective and appreciate their relational communications. Even my Leaders enjoyed their activity, working together as a group and competing against one another.
Nga mihi nunui ki a koutou te roopu o Snow Planet, look forward to returning in the near future. Keep up the good work.

Was not told where to get tubes, or to get a helmet, no signs on which run was for what, snowboarding looked cool but the kids toboggan and "tube" part was lackluster and dangerous, get warning signs and signs saying where to use toboggan please. Also please tell customers how to initiate the tubing etc, by the time we worked out the where it was and how it worked our hour was over.waste of money.

This place is brilliant. Raw, unadulterated fun. Perfect for everyone and anyone of all ages and skill levels.

The coach very friendly, my kids enjoy the 1 to 1 learning session

Good place for a Christmas party, lots of options to do with the ability to use jackets/gloves and all there. Skiing and snowboarding was great, but the end of where the tubing was could be slightly bigger and even padded due to the force some people hit it. Otherwise place was clean and friendly, the restaurant was lovely and the buffet was nice. Prices just slightly high so be prepared

Really good place for skiiers and snowboarders any level. Friendly and helpful staff; Good and fast customer service. Highly recommended.

Used the conference facilities twice now, always great service and great facility.

Unique Auckland experience for all year round family fun. Avoid peak hours if possible to minimize queues for gear

Our school really enjoyed our visit to Snow planet. We highly recommend the lesson if you have never skiied or snowboard before.
The facilities are beautiful and the cafe/restaurant is very accommodating. Most of the staff we encountered were wonderful and very helpful, however, there was one staff member that was very rude to our staff and students by disregarding them when assistance was needed or very sarcastic in her responses when asking for assistance or inquirying as it was some our students first time. A part from her short shift on the lift we had a pleasant experience and would do it again.

Absolutely appalling customer service.
Came here for my birthday.
Never snow boarded before.
Asked the worker how the machine that takes you to the top worked because I thought you had to sit on it...he was rude and said ...bro, what do you mean?
And treated me like I was stupid.
Then realised there was a place I could go, for learners. Only halfway up the mountain.
Went on the tread mill and
I put my board on and then realised I needed to actually carry it,
When I got to the top, the guy said quite rudely,
Next time you want to take your board off do it down the bottom and read the signs, dont walk on here !

Get out amongst the snow all whilst being inside. A good slope that caters for beginners to those who are more advanced. Lots of rental gear available too

Fantastic place Both adults and children can learn to ski or snowboard here. The food is great, there are plenty of activities to choose from, and it's a great place to ski all year round.

Loved it!!! Got lessons here and the instructor was great and very patient with me.

It doesn't compare to other outdoor ski places such as Ruapehu, but it's great for summer outings and affordable if you get the deals.

So fun!! Its worth every dollar this was awesome and it was my first time on the snowboard and now i am very confident at it.

Always good fun. Quite busy so I might try to find better times to go next time.

The children are very happy, a good place to learn to ski, very close to the city

For an indoor slope this had plenty to offer. Spur of the moment thing and could have saved a heap by taking my own gear ( I rolled up in shorts and a t shirt ). However rental aside ( that was my mistake ) we were kitted up quickly and the four hours we paid for was over all too soon. Save some cash and show up with a helmet and warm clothing and just hire boots and skis ( although they are happy for you to take all your own gear and just sell you the lift passes ). The lessons also looked reasonable and from what I saw the class size was small (2 or 3 people per instructor ).

Most of the staff are amazing, but there are a few that are VERY rude and nasty. The holiday programme kids were all over the slope, which made it hard to ski/snowboard. I managed to dodge a holiday programme kid, but the leader of the kids group had a go at me for 'bowling him over' even though I didn't knock him over. She told me to get lessons, when we pay to come here when the whole point of snowplanet is to ski/snowboard!? We pay to come here, just like all the holiday progranne kids. They need to have a dedicated area for these kids so that everyone can enjoy sbowplanet.

Came here for a team building event, booked for 15 people, only 12 showed up. The staff were super flexible, organizing a ski lesson last minute and letting us move the remaining balance over to a bar tab. The food was excellent and the slopes were a blast. Everyone had a great time.

Went on Monday the 11th of Jan. because of winter wonderland area to finish is so small and then they held school holiday programme in the finish area so was dangerous. Food in Cafe was absolutely amazing so good that s worth just going to snowplanet for

The only one place for indoor skiing and boarding in Auckland. Recommended!

Was a fun day but the staff wernt very helpful and the service for beverages and coffee was extremely slow

Being an avid Snow Boarder now and absolutely love the mountains this place is a great kick start to learning the ropes to ski or snow board for kids and adults, thanks for the handy location in Auckland.

Good accessibility, good terrain park, but less interesting because the items are too short or only for beginners. It is too hard to ride a disc-shaped lift. Riding, but stamina does not run out, but ascends and loses stamina.

Coffee shop is awesome, family oriented environment.

Amazing place to bring the family for skiing, snowboarding or just to sit in the restaurant and have a drink or cuppa while watching

We held Dressage Waitemata AGM at Snow Planet with dinner first. Meals all arrived on time as pre ordered & staff were friendly & efficient. Meeting room was well set up and we were well catered for with seating, AV gear and water station. Thank you.
Only suggestion would be to have more bar staff to make getting drinks and paying for meal faster.

A little small and some icy patches but great for an indoor ski area

Amazing time Everytime im here and the staff are always friendly.

Awesome facility to learn and improve. Fantastic staff and a nice cafe to warm up between runs or after .

completely ripped off by these guys today, I took my family there for the ffirst time and when we turned up, little did we know that they will charge us 5x more then the price of the ticket JUST FOR HIRING EQUIPMENTS!

I am absolutely shocked and disappointed that a place would charge so much per item eg $9 per item, so by the time you have the gloves, pants and shoes etc... they have already charged a ridiculous amount which you have no choice but to pay.

Not to mention the stubbornness of the customer service, on top of all that there was only one SLOW escalator that we had to wait on the line with 200 other kids just to get half way and slide down with the tube and by the way, one line was closed which meant extra wait and frustration. I think for individials or families, be prepared to be charged more than you anticipated. Definately not a good first and last time experience for me or my family

Great place to ski or snowboard, not to far from Auckland

Fabulous place but all the gear hire staff carried an attitude - not helpful, no personable energy, maybe hungover as it was a Saturday am, sharpen up your act !!!
The front counter staff and instructors were exceptional.

Good for an indoor play. Won't probably go back though.

I arranged our company's annual Christmas party (2017) at Snowplanet and we were all blown away by the food, the atmosphere and great service. Many of us had never been there before and were impressed with the activities, gear, friendly staff and whole experience. We would recommend this to anyone and everyone. We had the buffet and it was just amazing. Each and every person had a great time, thank you to everyone at Snowplanet!

The advertising is misleading , they do not mention in any of their deals about the charge of 5$ for the pass even though you get four dollars of that refunded at the end off your visit , they could possibly say that the pass costs one dollar? When I tried to call for some information I had no answer after five calls later I got through to the restaurant. Apart from those two things we had a great time and really enjoyed it.

Ski cradle, starting for enlightenment, Ski for the first time.

we had the most awesome time at Snowplanet last week! It is a fantastic deal for our students, (the schools have a go one) most of whom haven t seen snow and would never afford to go to Snowplanet normally. 2 hours is perfect for them as a More

Probably best for beginners - gets a bit boring otherwise; you spend 5 minutes getting to the top for 30 seconds of skiing to the bottom.