Smithtown Toyota Review

Can't say much for this dealership or the Finance Manager John Ferranola. My warranty was never submitted correctly by the dealership when I purchased the vehicle. I paid for a warranty that I dont even have! I'm up to 14 phone calls, numerous unanswered voicemails and 5 emails. Forget getting a call back. The issue is STILL not fixed. We are going on 2 months here......I even spoke to the General Manager who promised me I would get a call back the next day. Guess what.....no call. If I didn't live out of state I would be in that showroom in a heartbeat. This is absolutely ridiculous.

Awesome experience start to finish! Smithtown Toyota blew away my expectations and is an example of what other dealers should strive for. Thank you!

I would like to thank David Sung for being courteous and informative during my process in buying my new Toyota Rav4. He made the process smooth and was very helpful with information about the whole process in purchasing my new car. He was also very respectful to my mom and I which we greatly appreciated and helped us a lot in learning things about the car during our test drive. I would also like to thank Diego in helping us close on the car with the finance as he dedicated all his attention to us during our meet. Overall great experience with purchasing my first new car!

Almost purchased a Subaru Crosstreck but when I went to Smithtown Toyota, Mike lessen most of my anxiety about purchasing a new car. The experience was painless and now I have a beautiful new car.

My Smithtown leasing experience was first class.
David Sung procured the Camry SE I wanted which was not available at other dealers. All my questions and concerns were addressed to my complete satisfaction. Smithtown Toyota and Mr. Sung will be highly recommended by me to anyone interested in purchasing or leasing a new Toyota vehicle.

Thank you Jillian for getting us a Toyota Corolla 2020! I love driving the car , good gas mileage too. It s great to zip around town!

Nice place to get your car fixed. No problems seemed fair.

Really glad i came here. I got a great deal on my truck. Even though i had to ask for help fromthe salesman, he worked with me to get me in the truck i wanted. But in the end...it was the finance guy, Keith Williams that will keep me a loyal customer and will refer others there. He worked to get me the lowest rate...answered ALL my questions, and was patient with me when i seemed worried about something during the process. I live 10 miles away, and will buy my parts from them from now on!

I highly recommend Smithtown Toyota! Jillian was our sales person. She took the time to guide us through the whole process and found the perfect car and perfect price for us. She was very patient and understood what we wanted and what we were looking for. She even got us a great deal for our trade-in. Outstanding service! Smithtown Toyota provides an excellent customer service.

I have bought a lot of cars over the years, so I have no hesitation in saying that my experience buying a Highlander Hybrid from Ben at Smithtown Toyota was one of the smoothest and most professional buying experiences I have ever had. Ben was honest and upfront right from the beginning, and came through on his commitment that they would be competitive with any deal I brought them, including pricing from the only Costco program dealer on Long Island, Sunrise Toyota. I had initially contacted Sunrise through the Costo program, and was immediately contacted by a Sunrise sales person, who I never heard from again after that initial call. When I finally complained to a sales manager about the poor treatment he promised me that he would call me back in 20 minutes with the information I was looking for, and not only did I not hear from him in 20 minutes, I never heard from him again at all, at which time I gave up on Sunrise Toyota. Ben at Smithtown gave me a price that was competitive with the Costco pricing. He was honest and responsive, always responding promptly to my calls and emails, a dramatic difference from what I experienced at Sunrise. I applaud Ben for his professionalism, and have no doubt that I will be purchasing from him again. Thanks, Ben.

We had a great experience purchasing our vehicle from Smithtown Toyota. Our salesman Mike Bourne was extremely knowledgeable and couldn't be more courteous and helpful. We would highly recommend the dealership and Mike and plan on purchasing a second vehicle from their soon.

Extremely helpful and friendly staff. Easy to work with. Will definitely recommend family and friends. I absolutely love my new 2017 Toyota Tacoma. If you are looking for a truck Sean and Trish are very knowledgeable and will get you what you want.

David Moshinsky showed us 3 cars during our visit, with state of art professional knowledge of those models, and very very very patient with all our questions, he is not only a good sales person to talk to, but he is also a good person, very warm and helpful in all aspects.

Even though we end up did not buying the car (my husband and I decide to buy a Subaru later), but if you ever looking for a Toyota, go to David in Smithtown Toyota, you will enjoy your buying experience with him a lot, thank you David and Smithtown Toyota.

Very good experience dealing with salesman they were friendly and not pushy will definitely be going back for more cars in the future.

Just bought a Camry Hybrid from David Sung. 5 star customer service. He was patient and knowledgeable and a total professional. He worked with me on the price to his best ability. The facility itself needs a complete overhaul.

Greg Amman is a great salesman he is very knowledgeable and really tries to get you a good deal. Looking forward to dealing with him when I return my lease this will be my second time around dealing with them, the manager and really the whole staff there are friendly and not pushy at all.

Great customer service. My family has been using Smithtown Toyota for over 25 years. This is the second car I have purchased there. Our salesperson,Chris Malerba, was professional, friendly, and helped us find the perfect car for our family. I will definitely buy future cars from Smithtown Toyota.

Jillian was phenomenal and wonderful to me in purchasing my new car!

I purchased a Camry with David Sung last week and write this to note his gracious, patient and professional approach and help. David was knowledgeable and helpful. He answered all my questions and patiently helped me pick the car I wanted. I am very satisfied with the experience and can easily recommend working with both Mr. Sung and Smithtown Toyota. Everyone there was efficient and cheerful.

David Sung was very professional. He had extensive knowledge of Toyota vehicles past and present. He was patient and able to explain the various trim levels of Camry. He took the time to listen to my needs and spent ample tine showing me the features of my new car.

Excellent from beginning to end! No pressure, great deal and extremely friendly service! Our salesman, Paul, was absolutely amazing! We're planning to go back and would definitely recommend!

I bought a 2005 Nissan Maxima with 75,888 miles on it by trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012.
Exactly one week and one day later on Wednesday December 12, 2012, I dropped off the car due to some transmission issues I was having (transmission would jerk when shifting in all gears especially from 1-2 and 2-1). I also noticed that my car was making a whining noise which became louder and higher pitched when the RPMs are higher, and that there was a squeaking noise from the engine bay. The next day I received a call from Michelle in service saying that the tech confirmed my problem, and the car was going to be sent to a transmission shop that Smithtown Toyota uses (Bayport Transmissions). The tech also tightened my heatshields which were causing the squeaking noise (the noise came back 2 weeks after I got my car back). I checked in with them several times (approximately 65 outgoing calls) over the following week, but was never given an answer regarding my car, or my call would just get disconnected several times. Finally, on Thursday, December 20th Michelle told me that the transmission shop confirmed my suspicion of the valve body of the transmission, and that the part was ordered. I knew I would need to give them more time due to the holidays, but as we were beginning week 3 without my car, I called the NYS Lemon Law arbitrator s number and spoke with Ann. She called the dealership and was told that my car would have all issues fixed and that they would return the car by the end of the week.

At the end of the week, Michelle told me that my car s transmission work was done, and the parts were ordered for my other concern which was the timing chain whining noise that becomes louder and higher pitched with higher RPMs. (I had sent her and her technician the Technical Service Bulletin for that job and the tech agreed that it was the problem)
It has now been over 3 weeks since the parts were ordered and according to Michelle, whom I unfortunately still need to call on a regular basis (as I never hear back from her or get a response to my messages) the tools are the only things that have not yet arrived. She advised me to speak with Tom from parts. When I called him, he told me Nissan was giving him the run around regarding the tools. I found that to be a lie as Nissan does not make the tools, Kent-Moore makes them. I was also able to find a vendor for the tools in less than 5 minutes by searching the internet. I had to then call Tom and send him an email with link to the vendor for the tools to do the job.

Even though I bought an extended warranty, I am still getting the run around. At this point I am extremely frustrated and will not do business with Smithtown Toyota EVER Again

I am a previous Toyota owner with a different dealer and decided to go with Toyota again with Smithtown Toyota this time. They exceeded my expectations! Chris is an amazing Sales rep who truly cares and is extremely knowledgeable, positive, great listener and has a great amount of patience and goes above and beyond. Diego in finance also provided excellent customer service and took the extra steps needed to make a car shopping experience exciting! I highly recommend them.

I RECENTLY LEASED A TOYOTA CH-R FROM SMITHTOWN TOYOTA AND HAD THE PLEASURE OF DEALING WITH DAVID SUNG AS MY SALESMAN.

DAVID WAS INSIGHTFUL, HELPFUL, AND KNOWLEDGEABLE WITH REGARDS TO ANY QUESTIONS I HAD AND MADE MY EXPERIENCE A PLEASURABLE ONE. I TOOK DELIVERY OF MY NEW CAR WITH CONFIDENCE IN ALL THE BELLS AND WHISTLES WHICH CAME WITH IT THANKS TO DAVID SUNG.

I WILL BE REFERRING ALL MY FAMILY AND FRIENDS TO SMITHTOWN TOYOTA, AND TO DEAL WITH BOTH DAVID SUNG & THERESA FROM THE SERVICE DEPARTMENT AS WELL.

Great! took care of my uncle walked out with new car, rich and John were very helpful!!!! Thanks

The entire staff was friendly and helpful. Great service and pricing. A pleasure to deal with. Captain Dave was knowledgeable, professional and friendly. My first experience with buying a car where it was actually fun. Highly recommended.

Michael Demerais created a streamlined and fun experience to find the car I wanted. When other dealers were being high pressured, Michael was listening to my needs and desires.Teresa was fun loving and Stacie was very professional in handling the financial details. Thank-you Smithtown Toyota for my beautiful car!

My wife and I had a very positive experience when buying our Toyota. The sales representative, Aman was very helpful in explaining all the features on the Rav 4. In addition he worked with us on the price.

small-ish selection but very accommodating prices..sales people a bit pushy

Tom at the parts department is a good hand.
He can get the parts you need and reference any information you have.
Prices are decent, if not the same as other parts places or online distributors. If you need something for your Toyota, come here to the parts place.
Don't mess around trying to look all over.
They can get you anything you want, on order.
That's about all I can say for Smithtown Toyota, it has changed hands over the years. I bought a Toyota back in 2008 from Susan Buckley, who is no longer employed at Smithtown Toyota. Had a great experience!!.
However I went back with my 2010 Toyota Corolla, about 2 years ago to trade it in and offered $1000 trade in? Blue book value in fair condition was $4500

I recently purchased a 2019 Camry at Smithtown Toyota. The experience was painless and a pleasure. Tim and Keith and the entire staff were pleasant and accommodating; I especially want to mention Krista. She was in on the secret surprise for our daughter and went out of her way to make it happen and even arranged for another staff member to video the surprise for us! We will definitely go back. Thanks to you all.

Just leased a new Rav4 from Smithtown Toyota through the Costco Car Program. Great price and wonderful experience. I don't know about you but I hate the usual price haggling when leasing/buying a car. With Smithtown and Costco you know the price going in. Great idea

Smirhrown Toyota people are TOP-NOTCH. I would never take my vehicle anywhere else. They are prompt, professional and always keep you informed as to the status of your servicing/repair.

David Sung was our salesman at smithtown Toyota
We leased our third Toyota Highlander and I must tell you how thoroughly happy to have had David Sung as our sales person. What an asset to your company. He knew everything about every car we question him on. Things we never would ask or know about. He s was amazing. Soft spoken
Knowledge personified and made us feel comfortable. He never rushed us. What a wonderful experience and we wanted to let you know how
Very satisfied we were dealing with David Sung and Toyota of smithtown.
We r always telling friends and family to as for David. Great experience for us. Thank you Denise and Louis DeVito.

Was awesome girls in the front desk Tania and other girl both are very friendly and helpful thankyou

Best dealership with the best people highly recommend them

Fast service and no issues making appointments online.

A1 dealership. Was a pleasure to deal with Louis and John.

Great people! Everyone was soooo nice. Never pressured. just upfront and honest!

I love my car. I travel a lot for work and I enjoy the comfort that my Camry provides.

I have leased cars for over 20 years. This was the first time i dealt with Toyota and will not be the last. Smithtown Toyota made this sale the easiest experience I ever had. you Must see Sean D. if you want the best Salesmen. He was as good as you will ever deal with. Thanks again Sean. See you next time.

The services and prices are great. I really think they should update their showroom. Their service building is really nicely updated.

Michael Bourne was extremely knowledgeable and efficient. He (as well as other Toyota staff) made the whole transaction a pleasure

A smooth and pleasant car buying experience. Jullian was great to deal with. Great price and everything delivered as promised!

Great experience. Just leased new car. Anthony deSimone was excellent!

I want to rate them well, but being over charged makes that difficult. I keep telling myself I paid for the convenience. $1K for one front bearing is a bit over the top. But, I dropped it off the I called to make the appointment, and picked it up the next afternoon. So it was quick, and I needed it done before driving out of state that weekend.

I bought my new Camry from this dealer and was exceedingly happy with the whole experience. My salesman Tim Payton handled the whole process and gave me a great deal. If you are looking for a new car this is the place to go. The car rides great, is comfortable and has every thing you would want in it.

About a month ago I was trying to buy 2016 camry new I was told they had in Stock once I arrived there they asked me few questions like what I did for living even though I was paying cash for it I was told they did not have any left I ended up buying from innovation same day cash

As posted on social media...there are few things I hate more than trying to buy a new car-I get overwhelmed, intimidated and overall disgusted with the process....but since my car was nearing 187,000 miles (and my mechanic refused to fix it anymore bc it was no longer safe)..I had no choice. I highly recommend Trish Shea at Smithtown Toyota-hands down easiest, most wonderful experience --no pressure, no hassle, and drove my car out the same day.....HIGHLY RECOMMEND.

Purchased 7 different vehicles from Smithtown Toyota and have used Chris Mererba for the last 4. Need I say more

When I purchased I said what I wanted and got it. No pushing for anything else from sales.

Express service is great. Always quick and without BS.

My buying experience at Smithtown Toyota was wonderful Ben was great to work with pleasant and straightforward what he promised he delivered. That experience was 5 star.

My disappointment with Smithtown Toyota comes with there service department. Upon pick up of my new 2018 Camry XSE there was trim damage and paint damage which was immediately addressed by Ben.

I scheduled an appointment to have the new trim piece put in and the bumper repainted. The follow up from Lauren service advisor was horrible.

I literally had to make initial contacts just to get updates on the status of my vehicle which they had for over 8 days. When I received the information regarding my vehicle being done I went to pick it up and the bumper was painted and the trim piece was replaced, however the paint job was horrible and the bumper was no longer part of the protection package that I had purchased with the vehicle.

Hence the vehicle is now still in the service department and no one can give me an idea of when it will be redy if I was able to rate below 1 star I would.

Serviced my Toyota. Quick oil change and offers free manicure on Fridays and Saturdays.

My Sales person Trish was very polite and professional. I have been leasing Toyotas for the psst 7 years . i am happy with the service

Had the most wonderful experience at Smithtown Toyota and loving my new 2018 Toyota Rav4!!! A very special thank you to Trish and Diego for literally utilizing every tool under the sun to get me into my dream car. Thank you guys so much!

It was a pleasure working with our salesman, Chris Malerba. He was very friendly, knowledgeable, and professional. The process from start to finish was quick and smooth. So happy with our new truck. We will be sure to work with Chris again as we will be looking for another car in the Spring.

I purchased my 2017 iA a week ago . The service I received was outstanding. Tim was friendly,knowledgeable and was willing to work hard to get me my vehicle. I highly recommend Smithtown Toyota.

Dave made my new Rav4 purchase seamless and effortless. Had it not been for his efficiency, I would likely still be without a vehicle. He was courteous, professional and timely in his work ethic. I would highly recommend Dave to any friend or family member!

After visiting 2 other Toyota dealerships I went to Smithtown Toyota. My salesmen Shawn Deitz was awesome. He found the Tacoma I was looking for and had it ready the next day. He also gave me an unbelievable trade in deal on my 2013 Sienna so I was able to get my wife a new 2015 Sienna. I highly recommend Smithtown Toyota.

Louis Bilous and every other Employee at Smithtown Toyota were Awsome. If your looking for a new Toyota run to Smithtown Toyota.

My Girlfriend is getting her Toyota at Smithtown Next year as Well!

Great place to buy a Totoyta with exceptional salespersons, until you realize you are stuck forever with the Narcissistic Misogynistic, service men led by Mr. Bartoli in the Toyota service department. As a women, in a wheelchair, I was surrounded by 6 different service men, including Mr. Bartoli who tried to tell me how to sync my phone and use the advanced voice navigation system. Despite not one of them having it installed on their own phones or using it with their own cars.

Toyota Corporate has stated that there is a problem with their advanced voice navigation system. This system option is approximately $3000 -$4000 thousand dollar upcharge for something that only works in a quiet parking lot. My suggestion for anyone getting ready to buy a Toyota is to skip the advanced navigation system all together and download Waze or Google maps for free. Mount it in your car and voila, you will get get the most up to date traffic alerts/ redirections, red light camera detection plus it understands everything I say even when I'm in traffic with my windows rolled down.

As for the service Department at Toyota you should be ashamed of how you treated me. You treated me as an inferior, lower class person, because of my disability and my sex. Ganging up on a women in wheelchair is completely unacceptable. Every single one of you need to take a sensitivity training and realize what century you're living in and then apologize for your actions. I realize that this is a roreign concept for service people that try to explain software that they don't have or use.

I am also owed a refund for my advanced voice Navigation System upcharge that I have been unable to use, because it causes severe driver distraction unless you are in park!

To be honest, my experience with Smithtown Toyota was a roller coaster, but in the end they came through. I had been doing research for months on the RAV4 Hybrid and when they were finally released in March I began to research where I could get one. I wanted an XLE in blue flame, and began to realize they were harder to find and when they did appear in my searches, they sold quickly. Luckily, I found one and went to a local dealer to get a lease on it. It turned out, the one I found was still in port so they didn t have it yet, but we were able to come to a lease agreement and I was told it would take 6-8 weeks to arrive, but the salesman assured me that that was a long estimate and it would likely be sooner. At the 6 week mark, I called that other dealership and they told me the order hadn t been fulfilled what order, I thought I had leased a specific car that they had found already manufactured? I began to research again and about two weeks later, I found a car that matched the exact specs I wanted at Smithtown. I called the original dealership and they told me if I had to go with another dealership then they understood (apparently they didn t want my business enough to put the work into a trade with Smithtown). I called Smithtown and was directed to the sales manager Alex. I told him what happened to me with the first dealership and he told me I could have the car at MSRP. My jaw dropped. I told him I had already agreed upon a deal with a local dealership that wasn t MSRP no one pays MSRP for a car. He told me that if I could find a better deal locally then I should go to those dealerships and see if they ll swap. I said ok and went to another dealership in my area (that was a third dealership and different than the original one, of course) and they told me they have a working relationship with Smithtown and it shouldn t be hard to trade, but the saleswoman there also said if for some reason the trade isn t doable, she would do everything in her power to get us the car we wanted (much more than the first dealership tried to do). So we signed the paperwork. A few days later, we got a call from Alex and he offered us the car at a price less than MSRP (but still above what we had just agreed upon with the third dealership) I told him if he had offered that when we first spoke, we would have been driving our car leased from Smithtown already, but since he told me to look elsewhere, I did and agreed to a lease locally. At first he told me he wasn t going to allow a trade with the local dealership and that I wasn t getting that car, but after some discussion he came around and understood he had shot himself in the foot with us originally by offering MSRP and telling us to go elsewhere if we thought we could do better. Alex then set about getting a trade going with our dealer and we had our car up at our dealer within two days. Now we re driving it and it s everything we wanted in a car and we have Alex to thank for that!

This was our first time using a lease, and Meghan made it easy.

Ben was efficient, thorough, prompt, pleasant and very courteous. I enjoyed the process of leasing my new Prius 2.

Most of my dealings at Smithtown Toyota were with Aman and Mitch. Aman was a great salesman who dealt with me and my wife very professionally yet with a nice personal touch. Mitch handled the business end of things very pleasantly with no high pressure pitches. Overall, my experience at Smithtown was very positive.

Went in for one of our free oil changes. One of the perks of buying a car from them. Great car-buying experience!

Thank you Mike Bourne for being a professional when selling me my new Prius V. He was very knowledgeable of all the cars we drove and I felt extremely comfortable with him. He did a great job and was very attentive to my car shopping needs. I would recommend Smithtown Toyota and salesman Mike Bourne.

I have been dealing with Smithtown Toyota for the last several years for vehicle purchases and service.
The customer service from both sales and service has been exceptional. The employees I have dealt with have been consistently professional and friendly.
I would especially like to give credit to Meghan Dwyer in sales. I purchased my last two vehicles with her as my sales agent. She is a pleasure to work with. She is efficient, knowledgeable and responsive to any questions or concerns you may have. She is an asset to the dealership.

I recently visited Smithtown Toyota because my lease was up for my Nissan vehicle. The process from beginning to end was very easy and handled very professionally. I was greeted by my salesperson Jillian Arthus right away. She was very professional and addressed all my needs and concerns with a no pressure sale. She showed me options that worked for me and my family. Everything she explained was exactly how it was at the end when I went to sign with the finance department. In the past (at other dealers) this was not always the case. I was extremely pleased with the ease, convenance, professionalism and contract that was agreed upon. I highly recommend Jillian and the Smithtown Toyota staff for your next purchase.

We went to several dealers and were not not impressed with the sales service we received until we visited Smithtown Toyota. Trish was professional, knowledgeable and overall amazing. Thank you!

The most greatest Toyota dealership I visited! Everyone here is friendly and warm! Mr Louis M Bilous hosted me and brought me to test drive my favorite Prius AWD! Come here and make deals with this gentleman!

the branch is real disappointment to me. i have drive my highlander to the branch for evaluating the price about my rear lamp on 11/24. they say the rear lamp costs 240 and the service fee will be 122. so i have to pay the 240 for rear lamp first. in the next day, i drive my highlander in. they just make a call to me and notice me they will double the service fee to 244 after i return to restaurant. it is a cheating. i will never going to this branch anymore.

I had a great experience with Lou Bilous. He was kind, funny and took great care of me and got me in a new car I love. He went over everything with me, including all my options. I would definitely come back to him again.

Excellent experience. Salesman David Sung was wonderful.

This is my second auto purchased through Smithtown Toyota with the sales person Louis. I found him easy to work with and no nonsense pricing. He cuts right down to what I need to know. Would deal with him again and again

Jillian was fantastic, she was nice, personable, and answered all of our questions. She also made herself available essentially at any time. She is the reason that we purchased at Smithtown Toyota. Thank you Jillian!

Just leased my 5th toyota from Smithtown Toyota. Every time I do it the process becomes smoother and smoother. Everyone is so respectful and nice. Thank you to Stacy M and salesperson Lou Bilous!
Lou, you are the best!

Love the renovation, the people are great and trustworthy.

Rob Lamonica was amazing! Customer service was exceptional and he walked me through every step of the way Its my second car purchase from this same dealership after checking out about 10 others and I would definitely go back again to buy my next car

Ben Zimmet was an excellent salesman.... patient, answered all my questions, very honest & straight forward. I highly recommend!

We recently purchased a Toyota 4Runner with David Sung as our salesperson. He was patient with us as we worked out what we specifically wanted. We never felt pressured at anytime. He was also available to answer questions via text at anytime. We felt confident he would find the exact car we wanted and he did! Complete with all the options we wanted. Mr. Sung was also able to also help us with our trade in and made that a smooth transition as well. There is not one bad thing I could say about the experience.
The dealership itself is not the fancy up to date type of office BUT I would much rather have the service we had than a pushy sales person who just wants to get the sale. Not Mr. Sung!!! Totally ask for David Sung when you go to buy your Toyota!!!

There are two Toyota service departments near each other on Jericho Tpke so that was a bit confusing but once I got to the express location things were super smooth and super quick. My 25000 mile service was scheduled for 7am and I was out by 7:45am. Friendly amd fast!

Great Experience. Ben was very helpful and accommodating.

I couldn t be more happy with my experience at Smithtown Toyota. We started the process over a week ago with David. From the test drive to logistics, he was amazing. He got me the exact car I wanted and never made me feel like I was being pushed. We are a Toyota family for life now.

Trish was a great sales representative! She was kind, listened, and helped get us in the car the best suited us for what we could afford. A wonderful experience differing from the usual pressure filled car buying experience, this was easy and makes me ready to go back to Trish and because of her, Smithtown Toyota for my future purchases!

Had a very poor experience here earlier this week. Went in for a service appointment because my Check Engine, 4WD and VSC light were on. After waiting at the service center for three hours, I was informed that the light had come on due to a loose gas cap. For this information, I was charged $125 + tax. When I asked what I could do next time to avoid such a charge, I was informed that I would potentially have to drive up to 300 miles with all three lights (Engine, 4WD & VSC) on for the computer to recognize that the gas cap was properly tightened. My other option would be to come back in to them and pay another $125 for them to hook up a computer and tighten a cap. I found these solutions unsafe, expensive and absurd. Spoke to a manager who said that this was the way it was and there was nothing he could do.

Needless to say, I will be taking my car to an independent service center in the future. I left Smithtown Toyota feeling like I had been robbed of both my time and my money.

Amazingly positive experience. Ask for Ben Zimmett! He goes out of his way to take care of you, above and beyond of what is expected! Thanks Ben! Love the new car!

I have been a customer of Smithtown Toyota s Sales consultant David Sung since February 2020. I had ordered a 2020 Tacoma as a special order. Unfortunately the pandemic hit and closed the factories for quite a while. David continued to do everything in his power to fill my order and communicated with me throughout the process. He was finally able to fill my order recently through much effort on his part. David is an excellent sales consultant and Smithtown Toyota is lucky to have him on staff. He is very professional and has been throughout the process. He continues to follow up with me after the sale. I would highly recommend, based on my experience, to request David Sung and visit Smithtown Toyota.

Helped a friend negotiate a very fair lease on a new Rav 4