Smart Motors Toyota Reviews

6:30 PM The tire light came on about two miles away from Toyota. I drive in Service and the checked the tires and found a nail, sent me to express and they fixed the tire in an expeditious manner. We were on our way by 7:10. I feel lucky to have good service.

It's always a great experience when I come to Smart Motors. The staff is friendly, explains things about your car that are easy to understand, and provides a great/thorough car service with car wash as well. I highly recommend this place.

Took in my Prius for the second time. Both times it hasn't been done at the quoted time. This time, I asked they look at a broken interior door panel. Pretty disappointing to be quoted $130 to "diagnose" a cheap plastic door panel that's barely out of warranty.

The transfer from leasing to buying my car went very smooth. Thank you for all the help.

This review is well overdue, but I'm glad I finally got to it! Loved all the staff at Smart Toyota. They worked hard to help meet all my needs when I bought my Toyota RAV4. I absolutely LOVE my new car and its features. Thank you Smart for helping my car buying experience be the best it can be! I will continue to work with you throughout the future for all of my car needs!!

Very friendly and professional. They have many accommodations that are appreciated. Overall, price is very high in my opinion.

My recent purchase of a 2013 Toyota Tundra from Smart Motors was an experience which totally exceeded my expectations. Every person I dealt with at Smart Motors throughout the process was very professional and always treated my wife and I with total respect. They truly wanted to provide us with an enjoyable truck buying experience, and they succeeded. I would recommend Smart Motors to anyone who may be in the market for a new vehicle. You will be amazed at the extra effort the staff provides to make you feel totally comfortable with your buying experience.

Scott Nelson and the whole team at Smart Motors made my buying experience great and trouble-free. I'm enjoying my new Toyota Highlander and got a great deal on the car and the trade-in. Thanks.

It was such a pleasure working with Gary F. I was leasing a car for my Madison student-son from my home in California, and he made the process easy and accessible. He had great follow-up, and a wonderful customer service orientation. And my son was treated so nicely when he picked up his new car. I would definitely recommend Smart Motors Toyota/Scion!

Worst car repair service ever!!! After engine repair, they broke wiper. I noticed it during rain after leaving dealership. Not a big deal, one trip back to dealership and they fixed it.

UPDATE: a week later I found a large oil spot underneath my car which appeared that last week after Toyota Smart repaired my engine. Turned out it was a power steering fluid leak after they didn't secure some clamp. It was a second trip back after initial repair. Hopefully they didn't break anything else. I am completely done with Toyota smart service.

Cannot say anything bad about customer service or service reps - they are all nice and helpful. But their repair technicians or quality control or whatever it happens in the shop is just unacceptable.

Last week we had our Rav 4 serviced. Jesse Deyo helped us get set up, he made us feel good to be there, Was very friendly, Jesse took very good care of us! I want to thank the mechanic also who serviced our car, he did a great job, and it was done by end of day, he called to let us know on what all was needed and not. I feel safe driving our car and that we will not get stranded. Also the people at the car rental were very friendly, Thank you again, Julie Acker

Very pleasant used car buying experience. Seth Christoph at Smart Budget Motors is the guy you want to buy a car from!!

They are so friendly here and do such a great job I will keep coming back !!!

We have purchased approximately 7 cars from Smart Motors and specifically Phil Awes. The experience never ceases to amaze me. Phil makes the car shopping experience incredibly stress free and efficient. My son and his fiancee were looking for a used RAV 4 and they live in Boston. After searching for a good car there and having trouble finding one that was not rusted, we contacted TJ Johnson (Smart Motors Used Car Manager). He immediately put us back in touch with Phil Awes and between the two of them, they located a perfect used RAV 4. They helped my son and his fiancee figure out the best way to title the car to make it easier to take back to Boston. They treated these young people with respect and kindness. Phil Awes, TJ Johnson and the whole team at Smart Motors are a wonderful testament to excellent customer service.

Watch out for the upsell in service, I was told that after checking things over my car needed a belt and wipers at an extra $188, but the good news is that my bill is $270 rather than $350, I said thank you that's great, but I'll have to get that done another time. I got a call 5 minutes later that my car was done also there was an error in quoting me the $270 earlier and that the service actually came out to be the estimated $350, which I should add was already $23 higher than the straight price quote. I'll never know the true story but if you hear something similar take this as a warning.

Great customer service from Netanya and the rest of the crew. They are professional, knowledgeable and very easy to work with. I highly recommend them!

Thank you Lee, Phyllis and Brandon at Smart motors. We needed some time to make sure that the car was what we needed, and it is. We are in love with our car. Thanks Phyllis for your endless patience, Lee for answering all our financing questions and Brandon for recommending the car. All in all, we appreciate how easy you made the process feel. Cliff and Yvonne Hooks

I stopped by with a quick Nav question as I live nearby. When the salesman saw the Jon Lancaster license plate holder, he commented "You've been over to the Evil Empire."

I started looking at Toyotas at Smart Motors several years ago, but went over to Lancaster for this very reason. They were always trash talking the competition. Lancaster has never done that, and we are now driving our third Toyota leased from them.

I'll never go there for any reason, even though they are much closer to my home.

Went there for a 'special' kind of warranty.
My contacts - Scott Lutzke and Jesse Deyo were very informed and honest about what was going on. Parts were ordered and repairs were done in good time. We've only had the car back for a few days so we don't know enough to comment on the actual repair work, but how experience with them so far has been great!

This was the most pleasant and quick purchasing experience in my entire life.

I recently purchased a vehicle from Scott Nelson and Smart Motors. I had previously purchased two Toyota vehicles from Jon Lancaster. I had no idea that buying a new vehicle could be such a great experience.

Scott was honest, informative, knowledgeable, patient and happy to answer any questions that I had. Most of all, I felt I received a very fair deal.

It would have been much easier for me to purchase from the other Toyota dealer in town as it is much closer to where I live and work. However, Scott made the whole process so easy and enjoyable that I never considered purchasing anywhere but at Smart Toyota. Thank you Scott!

I don't write lots of reviews of businesses. Smart Motors earned this one. I had not been "new car shopping" for over a decade, and was not excited about entering that "lion's den" situation. I shopped three car brands (Ford, Chevrolet and Toyota) and Smart Motors convincingly won my business,

TJ asked me a lot of questions, and showed me several cars that might suit me. I chose the Corolla L with 6-speed manual transmission. This is not an expensive car, and even so the manufacturer and Smart Motors had incentives to help bring the price down. He is NOT your typical car-salesman type! He's smart, patient, and really knows his business!

Justin handled the paperwork quickly and painlessly. Joanna offered to show me how to sync my phone with the car's radio. And John drove my old car back to my home, as I drove the new one, and he switched my license plates. I didn't think I gave them enough "profit" to have all these people involved!

Smart Motors earned my business by being honest, by giving me a great deal, and by showing that service is their keystone. I recommend them highly! If you're shopping for a car, consider these people.

I intentionally went there, under my own assumption that since it was a dealership my needs would be met if not exceeded for a basic oil change, well to my dismay after leaving the establishment with the $68 oil change, I decided to stop for fuel, curiosity led me to check my fresh oil, only to discover I was short a quart !!, After returning to the establishment for the rest of my bought and paid for servicess, and an insincere apologie, I decided since the management would not answer or return my calls I would warn you, unhappy customer!!

To follow up, I was contacted the day after this post by the management, even though they admitted no fault they apologized, but it seemed insincere, but I would still return.

I've been a loyal customer since 1993. The are always courteous and thorough in explaining things, and I have lost count of the number of times they have knocked down the price from the estimate due to things being easier than expected. And I've never had issues with poor repairs.

Pleasantly surprised by the way we were treated, particularly in contrast to Zimbrick. Very accommodating, helpful, and respectful. Shout out to Mark R and Lee for their willingness to go the extra mile for us. We'll be back!

Outstanding experience! The customer service continues to exceed my expectations. Extremely professional service staff with an amazing waiting area. It has all the amenities to be comfortable and feel at home, from the good coffee to yummy cookies and fresh popcorn. A complimentary car wash is always included, which I love! Before leaving, they always go over all that they did to my car, and inform me of present conditions and potential future needs, which at this time are none. Love my Camry and the treatment I get at Smart Motors. Thank you staff.

We ve bought a Toyota RAV4 from Smart Toyota.
Dan was our sales guy, he was extremely knowledgeable of the vehicles and the buying process as well as added accessories. He made the process fun and exciting!
Our finance guy, he was great! He had things well prepared so we could hurry and get out of there to enjoy the excitement of our new car! He also made the finance experience pleasant and relaxing. Smart Toyota is the greatest Toyota dealership around and we would recommend them to everyone! They have great service, friendly people, clean & spacious area and who wouldn t want free hot coco and cookies!! while you re waiting. My husband and I loved our experience in this dealership and will definitely continue to come here for any future purchase and maintenance!! Keep up the good job!!!

Stuff happens! My 2012 RAV-4, became hesitant when moving from the reverse to drive positions. The diagnosis was to replace the transmission and torque converter added on would be the labor the costs, a price ticket exceeding $8,000.00! I cannot tell you how fortunate I am that my vehicle was leased and these costs were absorbed by Toyota. In addition, my request for a new vehicle was acknowledged. How fortunate I was that day to speak with Scott Nelson of the sales and marketing staff. I am now sporting a new red RAV-4, Gooo Badgers (and Smart Motors)!

I called to ask a few questions about the condition of a Toyota Highlander that Smart Motors Toyota had for sale. I ended up talking to Ray. Ray was AMAZING to work with. Not only did he take a ton of pictures for me but he also gave me his honest no bs assessment of the vehicle. It refreshing to have such a patient, considerate, kind, and helpful salesman help me out. If you are in the market for a Toyota vehicle, call Smart Motors Toyota and ask for Ray. You won't be disappointed.

My one and only Dealer, i had been a customer for the last 13 years and counting.

Excellent service! We had been working with several different dealers and Todd Wersland and Smart Motors was by far the easiest to work with and they made the process of buying the car I wanted fast, convenient and easy! I highly recommend working with them for your next vehicle.

I had a wonderful experience I got the car I really wanted and the at the price I was hoping to stay at. Thank you all so much..steven R.

Very kid friendly with a waiting room full of snacks, coffee, and entertainment. The kids area is well equipped too with everything to keep kids busy and entertained. The associates were Great great, friendly and fast services.

By far the best customer service of all dealerships I have been to. Local, family ran business as well offering great rates on new and used vehicles.

Friendly, informative staff. Very easy to work with, would recommend to family & friends.

I just bought my first real car with Austin and it was the best experience I had at a dealership. Austin was so knowledgeable, patient, and personable. He made me feel like it was my choice vs trying to force me to buy a car. He was extremely kind and was very patient and understanding. Yes, I am in love with my new car but Austin definitely was a deciding factor in purchasing my car. When the time comes for my family to buy a new car I will be telling them to go to him. 10/10 would recommend him!

I love the express lube service -- quick service, nice waiting area and everyone is so friendly and intent on making sure that you know exactly what you are getting as well as preparing you for the next visit. I feel like they are as invested in me staying happy with my car (a 2007 RAV4) as I am.

Friendly staff, able to get us what we needed quickly.

Got my new 2020 Corolla LE at here. Very professional and friendly team. I also want to specially thank Rodney and the manager Andy. They do care what our customers are thinking. I appreciate their honesty and straightforward. If my local friend asks me for helping of getting a new car, I would recommend here. btw, the new Corolla is awesome!

AWFUL!!!! Two times in six years I thought I had a deal on a used vehicle and had it sold out from under me. I guarantee they will not be given a 3rd chance. Kevin Stamn and the staff there showed VERY poor communication skills and I found them untrustworthy. GO SOMEWHERE ELSE!!!

I bought a Toyota Avalon from Smart motors and had the best experience ever. Not only did everything go smooth, but they had the best customer service ever. Plus, I got a card on my birthday -- who else does that? Would definitely buy another car from Smart Motors!

I called to have them run a VIN number on a car that they seviced regularly to see if something had been replaced.
I was told I need to bring the car & title in for that information due to privacy.
Privacy?? For a hunk of metal and plastic? Shameful ploy to get people in the door for sales and service. Will not be bringing it for service there.

We have bought several cars at Smart and have always been pleased with the service!

The best experience EVER!!! Brianne was our AWESOME salesperson & went above and beyond, John thoroughly went over every aspect of our Prius Prime & Dana made our signing process a breeze!!! Until next time, Daniel & Leslie Machado & Sophia

Pretty good service; however, when they ordered my part and set up and appointment for me, but we had to reschedule because they ordered the wrong part. I understand it happens but when I get pulled over and get a warning on a ticket because my tail light is out, it sucks...especially when it wasn't my fault due to the appointment being rescheduled.

I made my Prius 4 and options search online, 07:30 on Saturday morning. It wasn't long (9:30) and JD Harwell from Smart Motors called me. We had three phone contacts, two texts and a couple of emails, total. His last text to me was three hours before our appointed time to see if my wife and I might be ready, and if could we come in before the 4:00 pm time scheduled. JD already had the financing approved and the Prius gassed up and polished, ready for the close when he texted me. We walked in at 2 pm and out at 5 pm, and that included the test drive and trade evaluation (which we were happy with.) By far the most hard working and pleasant salesman, as well as the easiest car I have ever purchased. And, I sold cars for a living a few years back. The Smart Motors vehicle orientation process was also quite thorough and easily understandable, yet not long at all. NICE JOB!!!

The staff at Smart Toyota were very helpful and answered all of our questions. Mario C. was great throughout the process. He made the experience much more pleasant than expected!

Austin was great. I purchased the car from out of state and had no problems through the whole process. It took some time, but that's certainly understandable. I would recommend this dealership without hesitation. They offered me an incredible deal on a CPO Prius.

Great service and friendly staff. I want to say THANK YOU to Alex my sales person and Dana in the financial team. They both were super helpful and nice. Smart Motor Toyota are lucky to have Alex and Dana in their team. Definitely recommend!

I bought my Sienna 11 years ago there and have taken it there for service ever since. They are fast, friendly and professional and my car is running like new.

I have continually had an excellent experience with Smart Motors Odana Road and after today's experience I wanted to write a review. My rear door was unable to shut due to the cold and some pieces falling off in the door. It was really cold last night and I was unable to spend the time fiddling with the door during desperate winds. I took it in today, expecting that I might need a new hinge replaced. They quickly set up a same morning appointment, fixed the hinge problem and didn't charge me because it only needed fiddling and lubrication. I also found out that I had been paying twice as much for an oil change at a competitor. I find they have been honest over the last two years of my several different services that I have had there and I would definitely recommend them.

Everyone at the dealership was courteous, friendly and helpful.
Mike (Sales) spent an inordinate amount of time (to me) finding me a vehicle that met my requirements, both esthetically and within my budget. He was focused on/committed to seeing that I was happy with my purchase. He certainly succeeded!!
This is the third vehicle my family has purchased from Smart Motors Toyota. I truly expect we will be back, and I have no hesitation in recommending them. Great people! Great product! Great experience!
(By the way, my family considers me VERY picky!)

Sales and finance teams work hard to earn your business, then service doesn't quite follow through.

Took my 2008 Highlander (my 14th Toyota by the way) into the dealership to diagnose noises in the brakes and an XM/Sirius Satellite radio issue where I constantly loose signal in wide open areas in and around Madison.

Techs worked on my car for less than an hour and billed me $190.00 for labor to tell me that the brake pads weren't OEM Toyota (but brand new and I should still use them, then replace with factory pads once worn) and that the XM Radio is functioning properly, but admittedly a "less than stellar design in the rear side window by Toyota." No repairs were made and I was called before 8am with an overview. Labor for this diagnosis was $190.00. Cashier was very friendly and got a manager for me after charging my credit card. That manager, Peter talked with me for a few minutes and said he'd follow up. I waited a week with no call back. Finally called back and left a voicemail for Service Manager. That person didn't call back; but two days later (now 9 days after my visit) Peter called me to share they weren't able to adjust the charges.

I have owned over 50 vehicles, and purchased several of them from Smart Motors. After speaking with my sales consultant, they have agreed to adjust my bill and credited me half of the service bill back.

In the end I am happy with the resolution, however would have been much more satisfied if this had been resolved a week prior. In then end, I feel this was a reasonable outcome for us both.

I bought a used but very new Jeep through Jack. I live hours away so I was a little nervous about how the transaction would go when I went to see and purchase. The crew was very polite, and things went smoothly! Jack was great, and Justin, the financing guy was also very fun and an honest guy. Thanks crew!

Both Scott Nelson and Dana are wonderful to work with. Very knowledgeable and helpful. I will continue doing business with Smart Motors.

Libby Monson

Had a pleasant time buying our new toyota tacoma with our salesman Rodney Potter, he answered all our questions, gave us a great deal !

What else can I say but these guys now who to take care of a customer. I completely customize my vehicle before it even got on site and was even happier when I seen it. The only dealership to deal with they'll get you what you want no questions asked.Oh yeah and don't forget to ask for Clint,he's the man you want to do business with.

If you want service with attention to detail Scott Nelson would be a great person to ask for. He is knowledgeable and will go the extra mile. He also makes sure your car buying experience includes a complete description of the vehicle's features and how to operate them. If I ran a dealership I'd want to hire people like Scott Nelson!

Fabulous facility. Great product line. Very friendly sales staff. Didn't get the same vibe from the service department.

My lease was up on my car and I went in to see if they'd finance the rest of what was owed on the vehicle. Sadly they said no due to my poor credit score. It was expected honestly. However they did direct me to Smart finance and they were able to help me get into a different car. It's a good car too. Some very minor cosmetic issues, but nothing to really complain or worry about. They even gave me advice on how to raise my score. How to refinance and when. My only issue is how fast the first sales guy blew me off as soon as he knew about my credit score. He did direct me somewhere else which I'm greatful for, but the way he treated me was like I wasn't worth the time.

I just wanted to look at new trucks and consider my options. My salesman Clint listened to what I was looking for in a truck and he took me to the one I ended up buying! I had a great experience working with the whole smart motors team. Thank you!

We recently bought a certified used 2016 Toyota Highlander. When we first drove in we were immediately approached by Shpend. He was friendly and knowledgeable and wasn t overbearing. The entire process was easy and comfortable. We couldn t be happier with our new Highlander or the experience we had from Shpend and Smart Toyota.

We recently purchased a new Sienna and had a very enjoyable experience. We walked in without an appointment and were immediately assisted. Our salesperson, Josh, was very knowledge and low pressure. The transaction went well, too, even if an issue with getting the lien release for the trade in. I was very happy with the overall experience and would recommend Smart Motors to a friend.

I'm going to go out on a limb and say the vast majority of us HATE car shopping. I worked in car sales long enough to see it from both sides, and I still hate it. So I was pleasantly surprised to find that Smart Motors doesn't engage in the shenanigans that other car places do. I did the bulk of my deal via their website and a couple of emails with a sales rep, only having to go in when my vehicle and paperwork was ready to go. The follow up was fine, and the service department is great.

Just purchased a 2019 RAV 4 from SMART Motors Toyota. Excellent service across the board. Every interaction I had with an employee was positive, kind, supportive and professional. Strongly recommend them.

Fast. Initial communication problem. 2 service depots. One is appointment only and other for warranty oil changed etc.

I'd give more stars if I could. The sales staff was very attentive and knowledgeable. Erick was helpful and addressed my questions clearly and courteously. This dealership and salesperson will get my business again! Thank you Erick and Smart Motors for a superior buying experience!

This was the best new car buying experience we have ever had.! Top notch from beginning to end...from test drive to pick up of our new vehicle. Thanks !

I've always had a good experience with Smart motors!

Scott Nelson was a straight shooter when it came to picking out what car was best for me. He gave me a fair price and was able to find the final car on the 2020 allotment with the color and options I wanted. When I came to pick up the car, John Morrison was extremely helpful in showing me all the new technology and features in my new car. Overall, I had a great experience with my new car purchase.

I worked with Rodney Potter on recommendation from a friend. Rodney was kind, straightforward, honest, and forthcoming, not often things that you find in car sales. I came in knowing what I wanted in a vehicle, and I had done some research. He was able to beat my other, better price on a very similar vehicle from a different dealership, and he was also able to give us discounts on some of the extras that we were looking at. I would completely recommend working with Rodney in the future through Smart Toyota.

I had a great experience working wit Al Franklin, and Netanya as well as the entire Smart Motors staff tha assisted me withe purchase of my first new car. GONG!!!!

Sean was our Sales Rep and Bryan our Finance Manager. Both were excellent! Sean answered every question we had, and Bryan got us out of there in less than 90 minutes, even with having to evaluate our trade in! Great group of people and great selection of vehicles, 10/10 would recommend.

Andy got me in the right car for me. Super easy to deal with, would recommend him to anyone buying a toyota. THANKS ANDY

Scott Nelson was second to none as usual and the whole staff were excellent. This was my second purchase from Smart Motors and they are top-notch.

Our saleman "Togo" was perfect! I felt no pressure from him and he listened to what I wanted. The process with fast and painless! This was our first experience with Smart Motors, and this will NOT be our last! Thank you again!

This was my second time purchasing a vehicle from Smart Motors. My second experience was even better than my first. Sales Consultant Erick was fantastic! He answered all of my questions and was very professional. Orientation Manager John provided a tutorial for my car and professionally explained all the features for my vehicle. The tutorial was a very nice touch to my overall experience! Financial Manager Dana was very nice as well! I will definitely recommend Smart Motors to anyone looking to purchase a vehicle.

Quick, complete service without the pressure of up selling. Thanks!

Manager Bill Camilleri and his team's beyond exceptional customer service
is the best we have experienced in many,many years. Don't let Bill get away,he is a real asset for Smart Motors. And we will be encouraging our friends and neighbors to give him a call when they need any service.

Salesperson very helpful and manager gets the deal done

No hassle purchase of a great car. No high pressure sales pitches for add-on paint protection or other stuff.

Ask for Al Franklin at Smart Motors on Odana Rd. He is absolutely the best! He worked tirelessly to get me a great deal on a new car. Personable, professional and courteous. Driving back to VA a happy customer!

I ve purchased several vehicles from this dealership, high quality staff, management and facilities. Check it out, it won t disappoint.

Please forgive me for the first review I was confused because it asked me to sign in to do the review.
I am really satisifed with the service that I recieved from Mr. Al Franklin, he is a polite and wonderful person. I love my new car and thanks to Mr. Franklin and your entire teamToyota motor vehicles will always be in my family.
Again Thank you

There are so many reasons why Smart Motors Toyota in Madison has had the honor of being the number one Toyota Dealer in WI so many times over the past 10 years.
Truly a Class A Operation, with a professional, courteous and knowledgeable staff.
They will beat pricing from any competitor on a new Toyota. The team goes above and beyond to accommodate all of their customers. Service does not stop with the sale, it only begins. A special word of thanks to Andy and Rodney for getting things handled in such a timely manner!

Went to test drive a used truck. Very friendly and never pressured me in buying. Unfortunately I found my truck at another dealer ( it was my ideal truck).

A great sales staff my service technician great,counter staff very good, thanks to Greg Erzin,Bob leikal the used lot and new sales staff.i feel great working with them and my service manger that gets thing rolling has got my service contact very time if I can arrange it for my service visit.
Thank You
Harold Robinson ps we've brought 2 new toyotas and 1 Honda hoping to purchase another Vehicle for one of my sons. So will be back (unless)