As a single parent buying a new car on my own was daunting. But I had an amazing experience. I was in and out in out within an hour. Yes they were respectful and amazing!! It felt supported every step of the way.
Our experience with Smart mtrs was excellant. Ray was very knowledgeable and helpful. Great personality!! The young man in the office was very friendly and effecient also.I would recommend this dealership to anyone.
One of two full service Toyota dealerships in Madison, WI
I brought my car in for a 4 wheel alignment. The technician did not use proper procedures in loosening a bolt (used a hand wrench instead of an air wrench) and broke the bolt rendering the car undrivable. Instead of removing the broken bolt and replacing it. They said it was impossible and they would now need to replace the entire rear suspension system ($3500).
I ended up having to tow it to another service to get the bolt replaced and the rear wheels aligned ($89).
To top it off they charged me for the full 4 wheel alignment and said if I disagreed they could instead charge me for technician time which would cost more.
TL;DR
They broke my car using incorrect methods then refused to fix it without charging me for 1/10 of a new car.
DO NOT GO HERE THEY WILL TAKE ADVANTAGE OF YOU.
I visited Smart Motors Used Car lot in February of this year (2014). I had a not so great experience with the gentleman who accompanied us on the test drive. When I relayed my dissatisfaction to the sales agent during a follow up to my visit, I never heard from them again. Not an apology. Nothing. Needless to say, I took my business elsewhere.
I would recommend Ballweg. I received great customer service during every step of the process.
oh, oh, I had 5,9yr old grandchildren in my prius c/ and left headlight went out, night was coming.
So I headed to Smart Motors, drove into quick oil change area.
Yes, they could fix it promptly, which they did with another light in rear out, and grandchildren were cozy in the waiting room, childrens' area drinking hot chocolate, eating yogurt, and cookies.
Thanks Smart Motors!
Helpful, knowledgeable salesperson (Brianne Michelle) patiently showed us many options on several different cars. She made the buying experience very easy. We were unable to resist and bought a new cay.
awesome experience!! great team!! would definitely recommend!!
What an exceptional and wonderful experience we had. I would recommend Scott Nelson to anyone looking for a Toyota!!!! We are so happy to have been with Scott.
Scott gave us all the information and recommendations we needed when trying to decide on our choices for our vehicle. We Love our 4 Runner!
Thanks Scott
Great service. Comfortable waiting area with a variety of complimentary snacks and beverages. Car ready in 5minutes past promised time. 5 stars if I didn't have to hunt for my car.
Had a wonderful customer experience with Phil Awes and team at Smart Motors. We drove 3+ hours from Iowa to complete the purchase of our 2020 Highlander. The deal was completely done via email and phone and time spent in person in the dealership was quite short. The all paid incredible attention to our needs and expectations and most importantly, they were all kind. What more could you ask for? Should our first Toyota SUV purchase continue to please us, we see a long relationship with this business. Thanks for allowing us to share!
Always more than satisfied with the work. Confident that my vehicles are legitimely inspected.
My mom had never purchased a vehicle on her own before, my dad always took care of all that, but she fell in love with a 2016 RAV4 on the Used lot and that was that. We drove in from Watertown just before Thanksgiving to make the deal and the whole experience was top notch from the time we arranged our visit to the moment we drove off the lot.
We worked with Tim N and Brian E and both were friendly and knowledgeable, and honestly, this was one of the smoothest car buying experiences I've ever been involved with. Definitely will recommend Smart for fair deals and awesome prices!
Brought in my Highlander for new tires and an alignment. The charge for the tires was below the price quoted on the phone, the wait was shorter, and the complimentary snacks/beverages were unexpected. The staff was pleasant and helpful, checking-in on me to let me know that things were going as planned. I haven't yet had a bad experience with Smart's parts or service departments (sales...is sales). I'll keep returning for as long as I own the vehicle.
I was provided the opportunity to drive my new minivan multiple times during my hours of availability, not just during business hours.
I don't know if it's standard practice there, and I won't put his name up here because I don't know if it is, but my salesperson at the dealership--on the on the day he had off-- came in to meet with me to make sure I was sure driving the right van. Not that I would buy it, but that I was driving the right one. I don't know if that actually says anything about the company, other than it attracts the right people.
bought my first car from smart motors and absolutely loved how easy the staff made it and how nice and caring the staff was. they definitely want to make you comfortable before they sell you a car. The finance people were very easy to work with and made sure you understood everything as well! definitely will be coming back
The sales people are friendly, great folks, which gets them a star, but they don't offer any room to move on price - it's either the sticker or nothing. Service is also incredibly stingy if you didn't buy your car from them, even if it's for warrantied service - you won't get a loaner car, only a one-way shuttle. They failed to mention this to me over the phone, even though we arranged a loaner, so I had to talk the service rep into giving me a two-way shuttle, which was only offered because my workplace was about a mile away. That could have been worst if I had to get across town.
I would worry about an establishment that focuses only on hardline sales and doesn't follow up on the Toyota owning experience in the service department.
Very good service. Nice waiting room area. I appreciated the COVID precautions taken by staff and other customers.
I just leased my second vehicle through Smart Motors and again am very impressed! Worked with Scott Nelson for sales and I left with no questions. He is very knowledgeable and honest. Dana in financing is amazing and she got everything taken care of so quickly! I am absolutely loving my new 4Runner and I highly recommend Smart Motors if you're looking for a vehicle, especially Scott and Dana!
This was a great experience. Our young salesperson, Zane Edge, was knowledgeable, courteous, and a delight to work with. We couldn't have been more pleased with the experience. As a result, we got exactly the car we were hoping for.
Staff is rude and unhelpful. Called them with a problem and was told they were not willing to help...and that came from the manager! If the manager isnt willing to assist I can't imagine what the rest of the staff is like! Would not recommend!
These folks were super easy to deal with. Arranged the details with Rodney Potter via email, drove 2 hours from IL to pick up a new 4Runner TRD Pro for a totally fair price, and was in and out of the dealership in about 90 minutes. No super high pressure add-on pitches and delivered exactly what they promised.
Definitely recommend if you're in the area,
I like the attention of the staff in Spanish. All the staff in general are very friendly I feel happy.
Great service and time. They have a great lounge to relax in while service is being performed.
Excellent all the way around from Clint Phillips (sales), to car prep, to ease of doing the sales paperwork.
Comfortable waiting area and I was kept updated on cost of needed service and the amount of time I would need to wait.
I was impressed with the facilities and staff at Smart Motors Toyota. The salesperson (Gary) was not pushy at all, willing to stay past their posted work schedule, and personable. They were very reasonable when negotiating a price for a new 2019 Toyota Highlander, the value of my trade-in, and an extended warranty.
The service rep was very professional and knowledgeable. The waiting area was very well stocked and comfortable and the gluten free cookies were the best.
I always take my cars to Smart Motors for scheduled maienance. I have never been disappointed with their service and I have used them since 2005.
Good service, and the waiting room is very comfortable. The coffee machine is terrific.
I rented a 4-wheel drive truck from Smart before a blizzard that was forecast the next day. Everyone was nice and it went smoothly. They didn't try to upsell me and there weren't any hidden charges either.
Smart Motors was great! My salesperson, Andy and finance person, Daleena were super nice and professional. I have already recommended Smart Motors to 2 of my friends.
Really impressed with the service department. In particular, with Will and his technicians. Thank you!
A terrific new vehicle buying experience from start to finish with Lesly Ramirez at Smart Toyota! She s kind, straightforward, and very knowledgeable! Thank you, Lesly, for making the process easy!
We had a fantastic experience at Smart Motors. Todd provided excellent service and was not remotely pushy. We left with a 2018 Toyota Highlander SE and could not be happier with our purchase!
The staff was super friendly and the store was really really nice. The lounge area was great and had lots of TVs and coffee and things to eat. Overall a really great experience.
My husband and I just bought a new RAV4 Hybrd and we a great experience at Smart Motors. Our sales person Cody Sondalle was awesome, He went over every part of the vehicle and answered all of our questions. We also had a great experience with our finance person Ryan Kutty he did a terrific job going over all of our paperwork.
Overall: I would highly recommend Smart Motors on your next vehicle purchase.
I bought a new RAV4 from Smart Toyota. The sales staff was very friendly and helpful. They provided a lot of useful information that helped me choose the right car. The process was very smooth and I'm happy I chose Smart Toyota.
I got a appointment at 11:30 - got there 11:25 - waited in their garage for 25min standing walking around my car until someone finally came and say how can i help you. Usually they come straight to me when i get inside the garage and take my service right away - so yea i waited 25min because it was 2 damn recall safety on a RAV4 - i really starting to hate toyota now..
Very good service and staff, much much better than the dealerships that I experienced in st. Louis Missouri while I was there for a period . People here have work ethics which is absent in St Louis, what a shame. I have had another before with smart, and the experience was very good too. Well people can see and feel everything from the moment they walk in your door, so if you want good feedbacks and continual customer comebacks , you just have to work well with all the decency. That's just fair.
Been going to them for a long time! They are so nice and always willing to explain until I understand since I'm not big on cars at all. Never have to pay for my rental car if they keep my car to fix... Love Toyota!
We worked with Bob. He was truly a great guy to deal with. Never pushy. Listened to what we wanted without trying to sell us more. His approach was fantastic and we really appreciated him!
Everyone was delightful. Antonia (sp.?) was so pleasant and helpful in the
sale process. The facility is lovely. I love my new Prius.
I can't say enough great things about Smart Motors! The customer service continues to exceed my expectations (I recently leased my third vehicle with Smart Motors). I came to Smart Motors to have my vehicle serviced and walked out with a new vehicle. Scott Lutzke in the Service Department was very efficient and accommodating during our contact. Scott went above and beyond his duties to ensure that I was assisted further by the Sales Department. Phil Awes in the Sales Department immediately assisted me and provided excellent customer service! Phil was knowledgeable, professional, low pressure and had a genuine interest in meeting my vehicle needs. Wes, in the Finance Department was efficient and expedited the process as well. I am extremely happy with my overall experience and will continue to recommend Smart Motors to anyone looking for a vehicle!
Really great experience while waiting for my car to be serviced. Great area for kids to play in, kids play room, etc.
Ray and Brian were very helpful as they are very professional which really helped us to take our
Decision to buy car from Smart Motor.
Thanks to both of them.
Went for an oil change, and they mess up my drain plug, and still made me pay for it! Worse, service I have had, the manager was even horrible. Wont return or recommend going here
I bought a new 2020 Toyota Tundra from Smart Toyota in May. It has been an up and down experience with them since. They ordered the wrong side steps so had to keep my truck longer than expected. Then, they didn't install my tonneau cover correctly and I had to take it back to have them fix it. Now, they correctly installed a rear step but messed up my trailer plug in. If you are looking to have the details be correct, SHOP ELSEWHERE!
Called them because I needed a set of tires put on my car. I had a flat tire and was about a mile from them so I called and asked places around the area and they said they could take me in and had tires in my size in stock. Since I was going to replace one I decided to do them all which they said they could do. While giving the woman my information she asked for the model and I said it was a Nissan Altima. She immediately said they do not work on cars other than Toyota/Lexus/Scion so they could not help me. I have never been turned down from getting work done on my car because it's not the make that a dealer sells. This rule is idiotic and the sad part Is I was going to get the new Rav4 from them as soon as the snow hit but I'll be going to The East Madison dealer now.
Quick, efficient and proactive without pushing services. My daughter brought our truck and was treated terrific. Service is one of the reasons we keep coming back to Smart for our vehicles.
I recently bought a Rav 4 from Smart Motors. I had a very pleasant experience. All the staff there were extremely friendly and helpful. JD, who was our sales associate, was able to answer all of our questions and went above and beyond in helping us find the right car for us. We were able to get a great deal on the old toyota I traded in and the new one that I bought. This is my second car from Smart Motors in 3 yrs and both experiences have been excellent.
Always great service. Clean facilities and great snacks!
I liked the service but they ran both and my wifes credit 6 times come on guys
Smart Toyota has taken care of our family for over 25 years, and every time their attention and willingness to find fairness in pricing and excellence in service gives us confidence in our purchase. We wouldn't buy a Toyota anywhere else.
An excellent experience leasing a new Camry. Mike Finkel was patient, informative, and trustworthy.
Who knew that the entire car purchase process could be so rewarding. I had just walked away from a major accident and the car was a write off so a replacement was necessary. I searched on Google for dealerships in my local area. I was looking to get a price, but no dealers got back to me. Thankfully I did get a quote from Smart Motors After exchanging a few emails back and forth I scheduled an appointment with JD Harwell I wasn't aware there were so many vehicle combinations to choose from. JD Harwell helped me every step of the way in selecting my next vehicle. Throughout the pricing I felt they were being completely open and transparent with everything. After humming and hawing, I finally decided on the Red 2014 Toyota Camry because the original color I thought I wanted wasn't being made anymore. It felt really special to have the entire staff come out and shake our hands. The managers as well. Felt great. I sincerely would like to thank for everything they did to make this entire process smooth and easy. JD Harwell I was stoked for all the journeys I will have in my new Toyota Camry on 05/15/2014 - Sincerely, Tim Tallard .
I dropped of my car a day early and glad to hear of the possibility of early repair start. The pricing of an alignment is about $20 cheaper than my usual auto shop, however, I was disappointed to see an extra $60 estimate on tie rod replacement.
Called for a 60K mileage service and strange noise from the engine area during acceleration, was quoted a price over the phone and given a reservation time. Upon arrival at the dealership, the price was instantly bumped up three times the original quote. After drop off, once work on the vehicle had begun, the service rep called to inform the customer of an additional cost not discussed in either quote.
Minor attempts were taken to find the cause of the grinding noise, to no avail. All said and done, would not go back. Would not recommend to anyone needing Toyota service in the Madison area.
Rodney our salesman was professional, courteous and was there to provide all we needed. They were very open to negotiating a fair price on the vehicle and made sure that we were taken care of from the moment we walked in the door. I am so pleased with the dealer that I will even take my vehicle there for all of its service.
So exciting to get manicures on Mondays and chair massages on Tuesdays when I bring my husband's truck in for service
They really know what they are doing here! I had a few recalls on my corolla and they had an appointment scheduled for me within 2 days of me reaching out. Everyone was incredibly friendly and helpful throughout the whole process. I appreciated that they fixed my recalls and did an inspection on my car. I will likely bring my car back for any future maintenance despite it being a further drive than my current mechanic.
Great experience buying a truck from them. They were willing to match the price of all the other dealer quotes I received. Then, when I went in to buy the truck from them, they made the whole experience easy (and kinda fun!)
I just wanted to give a shout out to Sam the young lady that helped clean the front bugs off my car before I washed it with bug spray any power washer to help clean the bugs out the front end of my car I very well appreciate it I would like the Toyota membership team to acknowledge her going on and above The duties of her job, thanks again Smart Motors for having good employees.
They did a great job repairing my car, but the service department man wasn't very friendly. However, I am pleased with the repair.
SHOPPING FOR A CAR?
Best Price
Best Service
Best Sales Person /ask for Lesley
I was buying a new car because I was in an accident which totaled my car. Austin was so helpful! He made the process that could have been frustrating, completely stews free! I am so happy with my new car. I highly recommend working with Austin from Smart Motors!
Very easy to work with and go the extra mile to make sure you have the car you want. Everyone we interacted with was not only professional and knowledgeable but also incredibly kind and friendly.
Everything was handled very professionally with respect for our time. Mark Kebbe was awesome to work with. Really knows his product and how to get to the finish line. Very satisfied!!
First time car buying experience and it was a stress free experience. Phil Awes and Shaheid Walker were awesome! Both showed me the exact car I was looking for, were friendly and had my best interest in their recommendations. I highly recommend Smart Motors for all your car purchases
I ve bought 2 cars here over the past decade and taken my vehicle in several times. Service has always been phenomenal: they re glad to see you (obviously), they make you welcome, they answer your questions, and they aren t pushy. I ve always been satisfied every time.
Dave Marks does a great job! Love the waiting area! Honest, professional and helpful.
I have always had excellent service and last week was no exception. I was in for a regular check-up and extra work was needed. Vusue explained about the brake pads and brake calipers. When I told him that I still had an extended warranty, he took care of saving me $300. I used a loaner overnight and was able to pick up my repaired car at noon on May 12th. Thank you for making sure that my car was safe to drive. Thank you to Vusue. Jean Rush
We had a good experience, but miss our auto-dimming mirror we wanted. The Camry is wonderful to drive.
Great service and no long waiting. Nice lobby area
As always, a positive experience. Courteous and informative staff, quick service, and a clean and comfortable waiting area.
In sales, Mike Finkel was great! In the office (paperwork!!!) Dana Raker was equally great. Thanks for all the help.
Great service, reasonable prices, pleasant place to have to wait
As usual service and technicians and support staff were top notch
Dear Smart Toyota;
I recently purchased a Toyota RAV4 and I noticed on the carfax that the previous owner had all her work done at Smart Toyota.
I brought the car in for a thorough exam. I worked with Eric Brown on this review. I found him very professional, knowledable and easy to work with. After deciding what the best course of action was I walked into the "waiting area". The customer service I received really knocked my socks off !
The impression I got was that the staff at Smart had already anticipated any possible problem and solved them before they even had a chance to occur.
The piano music made me feel like I was in the lobby of the Pfister Hotel instead an automobile dealership. They followed this up with a free shuttle ride to my office !
The repair work was done in a timely manner. Eric was also able to REDUCE my bill based on the examination. The result of that was I developed a trust with Eric and didn't have to worry about any unnecassary work being done.
I absolutely could not be more impressed with everyone I came in contact with there at the dealership
Sincerely,
Gregory Evenson
Do not buy your next car from this dealership you will certainly regret it - they lie from the top down. They also forget that the customer comes first and that they should never be lied to and ignored. Trust the power of a review and do not buy your next car from the dealership you will be sorry! It s funny that I see the owner responding to all the positive emails with the last email that I sent was deleted - hmmm. Once again they don t want you to see the truth.
Austin Frye was great. He listened to what I was looking for and when the car I had identified online and test drove first did not deliver, he immediately looked for other options. Austin made sure to respect not only my budget, but also the most important options I was looking for in a vehicle. Austin was able to identify a Camry that checked almost all of the boxes. After a couple of test drives my wife and I decided to purchase it. I have had the car for a couple of weeks now and I could not be more satisfied! I would recommend Smart Used, and more specifically Austin, to anyone looking for a low pressure, enjoyable car buying experience!
It's getting impossible to get into the Express Service at the Madison west location, no matter what time or day you arrive. Last three visits there have been lines, and the staff don't manage who is there first or who just pulls up late and sits blocking the road - they just start randomly selecting cars to go next. After all that, you get a very condescending manager who tells you it will be two hours for "express" service. I drive 65 miles to Madison for this? They need to open up satellite stations at other locations, or else allow a person to make an appointment even just for oil changes.
Ray was very helpful and amazing to work with Best car buying experience!
smarttoyota.com
