Signifyd app integrates with Shopify - Signifyd gets 5 stars for preventing fraud and notifying me immediately if any questions occur regarding my orders. Their service is excellent and I am very pleased with Signifyd!!
This company is a scam. They charge me every month for the service but when I receive a charge back on an order that they said was okay to ship they always have an excuse on why it isn't covered. Not sure what I am paying for? Avoid this scam at all costs.
Sure they may prevent 1 or 2 actually fraudulent transactions a year but they will not approve 100s more good transactions along with it. Making your customers mad. If any customer uses your site to have items drop shipped all those orders will show as fraud. Simply not good enough yet, costs still outweigh the benefits. Customer service not so great when trying to solve problems.
DO NOT TRUST OR USE THIS COMPANY! THEY SUPPORT THEFT AND FRAUDULENCE! AS A BUSINESS OWNER MYSELF I AM DISGUSTED WITH THE PRACTICES THIS COMPANY UPHOLDS. THEY SUPPORT N1 WIRELESS. THE MOST NEGETIVELY RATED WIRELESS COMPANY IN THE US. N1 WIRELESS STILE MY MONEY AND NEVER SENT MY PRODUCT. SYGNIFYD SUPPORTS THEM. DO. NOT. TRUST. EITHER. OF. THESE. COMPANIES!!
I do not subscribe to this service but I have found out that merchants who do can lose business like the merchant I tried to do business with. Apparently this fraud service will pretty much black list you if you use your mobile device, as I do frequently, to purchase or return items online when your carrier is some distance from your billing/shipping address. In my case, my carrier is AT&T and my IP is issued out of Atlanta, GA. My billing address is Baton Rouge, LA and my shipping address was Bay Saint Louis, MS. This particular online merchant, who I ve never done business with before, now refuses my money because Signifyd shows me as fraudulent. I would do my research before investing in Signifyd.
Integration with Website is great and detailed. Filing a claim for an approved order can be frustrating, but I think things will get better. Originally I posted this as a scam with a 1 star rating stating Signifyd will find everyway possible not to pay a claim. We had 4 claims denied based on paperwork dates that made it look like we filed our claim too late, but in fact was a delay in paperwork getting to us so that we could file with Signifyd. I was frustrated and could not find a phone number to chat with a live person. Shortly after posting my review, I was contacted by email and phone and had a great chat regarding this situation and how best to resolve it and avoid it in the future. Long and short of it is to date stamp your mail (honor system) as to when it was received. You don't need all the info to file the claim. You have 7 days to let them know a chargeback exists and then 30 days to get everything together. I can NO LONGER say its a scam or that they are unethical. Its more like a marriage. We just had to talk to each other kindly and civilly to better understand the needs/requirements and wants of the other. They also adjusted my declined claims to approved status which is why they now get a middle of the road grade from a failing grade. Hopefully one day I can adjust it upward again.
I have been using Signifyd for over 4 years. When they first started it was a free service but they didn't "Guarantee" the order, they just rated it. Being a free service, this was alright by me. Since then they started charging, about 6 months ago or so. This is fine, as I still saw the value in the company, and charges seemed fair. I have had a couple chargebacks during this time for smaller amounts, and they were granted no question when I submitted over the needed documentation.
Last week, I was notified by my payment processor of a chargeback, for over $3,500.00. This transaction is way more then usual for my commerce store, so I made sure it was "Guaranteed" by Signifyd before I ever thought about sending, and it was. So when I received the notification from my payment processor, I confidently issued a chargeback reimbursement from Signifyd over their portal. I was shocked to receive an email 2 days later saying it was declined due to being past 7 days from when the chargeback was issued, it was 14 days. But I submitted on the same day I received the notification from my payment processor... So how does that work? If I haven't received notification from my payment processor, how can notify sugnified? I called support and explained the situation, and waiting for an email letting me know if they will back the claim they guaranteed. Not sure why a time frame is needed to get reimbursement on an order they "Guaranteed" to ship. What am I paying for?
I will update this once I get word back from Signifyd... But as of right now, I would steer clear of this company.
Stunningly opaque company. We were solicited to consider their service as we moved to implement a new Magento website. But after multiple emails, multiple provision of our company information, we got nothing back. Phone calls to the company's "customer service" line were met with "sorry but all we can do is take a message and someone will get back to you." We can only imagine if we were able to make use of their service and then had a claim.
Excellent product. Beats anything else I have found on the market to-date. Easy interface, highly intelligent staff, and very engaged support. Look forward to the ongoing benefits.
signifyd.com