Shuttleport~Fort Lauderdale/Hollywood Airport Reviews

Awful, not a single sign, when you arrive you have to guess where you're going. It was quite dirty, out of 4 soap and paper towel dispensers, 3 didn't have any paper or soap. There's not enough places to eat.

I love how close this airport is and that you can travel just about any where. I like the staff over all too. I don't like the lack of food options especially in international terminal and how crazy traffic is to get out of this airport.

I have never given a one star rating as a local guide for Google. There is a first for everything.

It's about as humid as the spa room at Lifetime. Multiple people are in the terminal... WITHOUT BOARDING PASSES. How that happened, I have no idea. It smells like a pair of undergarments that just got put through a good workout and then burned and left on your porch.

Let me quote one of the attendants at the gate, "We are in the boarding process of boarding".

People are sitting on the floor and there is trash everywhere. There are no outlets. I feel like I've probably already caught the swine flu.

I will probably never fly through this airport again unless for whatever reason Jesus resurrected in terminal 1 at gate B9.

Have a nice day.

Flight in ok. At airport early from a cruise. Beware, Southwest will not check bags here for more than 4 hrs ahead of departure, made it impossible to get a cab, explore, go into town...we Were stuck there for over 6 hours. Food prices in ticketing area ridiculous....$5 smallish bag of chips, $3.25 for a granola bar that would be $1-2 anywhere else. Redeeming restaurant option (limited in our concourse) Sergio'sCuban. Seemed pricy at first but food was excellent, great quality, ample portions. Do not understand fair pricing policies at some airports while some like this one just not cool.

If u could give no stars I would...having to spend an entire day waiting for a plane is stressful enough without all the added harassment from workers. Bathrooms smell horrible and are old on the F gate. I am prepared for airport prices but these are extreme, almost 1-2 dollars more than compared to Atlanta for almost everything including small bags of snacks. And then sitting at a bar being basically forced to continue drinking or u have to leave your seat is just horrible customer service. Whether I spend 10 dollars or 100 dollars I deserve to sit here like anyone else without being bullied. Classless to say the least!

Moved quickly through check in and TSA lines. Flight was on time. This is my SoFL airport of choice, easy to navigate and very convenient car rental facility.

Easy to navigate around. Small. Easier going than mia

1. TSA agents are unorganized and rude.
2. There are virtually no outlets to charge electronics in check in/ baggage claims
3. The bathroom booth gaps provide no privacy what so ever, compared with many other airports that have no gap in between and taller booth walls.

If I can give this airport 0 stars, then I would. Only one restaurant open & it barely had any items on the menu available.

Too few restaurants. Bathrooms are terrible and smelly. Wi Fi is extremely glitch ridden. Not enough seats for waiting. Worst airport I've been to in quite some time. Maybe other areas are nice, but this wing sure wasn't...

Really bad airport. Lack of seating and outlets. Constant delays from weather in this area. You will wait 3 hours in customs with no remorse from the employees if you are about to miss a flight.

A single row for ALL international travelers, so American citizens have to wait HOURS for immigration agents to interview tourists.

Solid airport. A lot easier to get in-and-out than MIA south of here. No qualms.

good service clean place. the best Jetblue crew excellent attention

one of the worst airport I ve ever experienced ... dirty , bathrooms are horrible, terminals are smelly... I will never use this airport again ! Anecdote : we asked to the transportation information kiosk the direction to get to rentals; they said turn right at the exit and you will need to take 2 shuttles ! And guess what , it was on the left and there were only 1 shuttle ... I mean ?? You had one job !

Clean, save, beautiful and fast. Lots of food options as well.

The terminal we flew in to looked like it had been recently updated and was very clean and modern. There was one large restaurant which looked brand new but otherwise it could have definitely use a few more food spots. On our return flight the Spirit line was outrageous and one of the TSA employees we interacted with was extremely rude. It's much nicer overall than what I remember so that's something.

Small airport, could use some upgrades overall, but I appreciate the free wifi and the direct flights to most of the US and Latin America.

Do not fly here unless you have to!! Dirty and theft rampant, watch your jackets and bags. If there is a fender bender in car drive area, they shut the airport down, plan on being here for some time! No taxi, bus or any vehicle allowed in. PS do not bother report to police, they laugh and says it happens all the time.

The entire process was great. The several employees I spoke with were extremely helpful and friendly. It was an excellent experience for me. I would recommend this airport to anyone traveling to the Fort Lauderdale area. And the share drive area offs totally AWESOME. I had absolutely no issue getting my Uber ride, it worked ot perfectly.

Not crowded now, easy to get through and clean enough.

Delta/air canada terminal is the smallest I ve ever seen. Not enough seating, squished, narrow halls, no attractions, minimal food selections, long lines for all food, no restaurants. Horrible experience coming from someone who loves waiting in airports for flights to explore, dine etc

Poor signage and tough to get to car rental center.

as far as international airports it is on the lower quality scale. Very nice and helpful people however poor food choices, tough parking situations on busy days, and hard cell phone waiting area to navigate. never a traffic cop around when you need one, always one when you dont

I have to wait in the T2 gate area for my delayed flight until 1:45 AM on New Years Eve/Day. The very loud elevator music makes me want to end it all. Just turn it off.

Good airport, excellent location due to its proximity to the Miami area. It remains to be completed its remodeling.

TSA have no clue how to organize a bagging check in and boarding process, security don t actually check anything, they just try to move you down to get to the next person faster...staff in general are rude and don t have enough patience to answer any questions.

Smallish airport with very fast moving lines. The restaurants here are also very good. Stores are pricey but that is expected in an airport.

Just arrived. Did not see any security in baggage claim or outside baggage claim. No one policing area. Cars waiting around for arriving people and big suv drivers hustling waiting passengers. Not a safe airport!

Well run, clean, good shops, never lines...all one would expect compared to the rest of the world.

Easy to get around and a clean modern look. My only complaint is everything seems expensive - but that's not much different from any other large airport.

I have visited 27 counties, and been to at least 20 Airports in the US that'a total of 50 plus airports includes 3rd world countries .

Fort Lauderdale is the worst of the worst, from amenities , customer service, cleanness, you name it , they are the very worst . I wish there was a no star on The reviews , they deserve none.

Bad example and impression if this is the fiist airport you landed in United States.

Took a couple flights here. Clean place looks good and has the best food I like to eat, kind of expensive but it's an airport.

TSA is rude and unruly. It is a headache to travel in general but when dealing with this airport it gets 10x more hectic because everyone is so rude and create a hostile environment. The dynamic makes it very unsafe for travelers. The Broward Sheriff's office is always on sight and they immediately agree with staff at the airport who antagonize travelers.

Terminals B is a disgrace.. Not a single decent place to eat. The last time this terminal was renovated must have been 30 years ago. Such a busy terminal should be a Showplace. Not a single shop other than a newstand or cart. Just got gouged for inedible stuff they called pizza. Poorly lit and colorless.

They should Accommodate all customers. I can't believe they dont have coke a cola. Very disappointed. And everyone is rude.

Short wait at security and I check in. The airport is pretty big but doesn't feel that way. Clean with several choices for eating.

Changed planes here and had to go through TSA again??

Fast wifi and generally a clean airport. Great customer service with Westjet and JetBlue! Our baggage arrived extremely fast.

Me and my Senior year class (maybe around 30ish students) in High School took a trip to Costa Rica (back in 2014) and we left/landed back from this Airport.

Like with many Airports, this one included. The TSA lines were huge, it probably moved every 5 minutes because people don't know what to do. Even with two lines open. For food, they have a great selection of food/drinks for breakfast, lunch, and dinner (if you fly out late or get a layover). One good thing is that near gates they have recharge stations. You can recharge your phones, laptops, and more all on this station which I thought it was pretty neat.

After Costa Rica, when we landed back in FLL and there were more lines once again. Custom's lines were long this time, only one line was open, and around 5/6 custom's check desk were open/available. It moved, but really slow.

Other than that, the Airport experience was normal like with every other Airport.

Airport food/drinks? They have great places like Jamba Juice, Five Guys, Dunkin' Donuts, Pei Wei, Steak 'n Shake, Starbucks, Auntie Anne's, Great American Bagel and of course many Bars.

Tip: If you leave the country a lot, I suggest you invest in 'PreCheck' or download the 'Mobile Passport' app by Airside Mobile Inc to skip TSA lines.

Side note: The app is not supported in a lot of Airports. But they said by the end of 2016, it should be supported in every Airport. It is supported in MIA and FLL.

Always very pleased with the staff each of them treat NYC EMS with the upmost respect. That is why I always use this airport

The times that I have traveled through this airport both back and forth I have left pleased without much row and well organized, your workers are very attentive, without complaint

A pretty nice airport. Easy to get to things; however, it's confusing to maneuver around as there is very little posted direction for various locations. One of the more poorly marked airports I've been to.

Has a lot of flights for cheap prices, but not the nicest airport.

The airport is small and beautiful and the entrance is very quick and is located midway between Miami and Orlando and all car rental companies are available

I felt safe, there were not to many people, the people was keeping distance and wearing masks all the time

Parking very difficult, always crowded. Not my favorite. Good to have screens at cell park area to keep you informed.

A bit confusing with check in. I checked in on my phone but was not clear where to go. Others were confused as well.

I have a terrible experience. I went to pick up my grandmother and a policewoman stepped out and punched me in the glass and screaming like crazy. When I was about to leave he told me to stop and threw a $ 79 fine out of my window. I suffered discrimination in my own flesh and I will fight this case because it is so unfair. I want everyone to know that there is DISCRIMINATION at that airport.

International flights arriving take hours! Have arrived here twice in the last few months and both times have been stuck in lines the moment you leave the plane for over an hour.

Staff say to many flights for the size of the airport.

Very small airport and the wifi didn't work for me. But, in their favor, I did find a carpeted space between two rows of chairs where I was able to lay down and sleep for a few hours.

I have been to third world countries with better airports than this one.

One of the worst airports in the U.S. Poorly designed, poorly managed.

No charging stations to find. Fire alarm going off and nobody seems to care. Third world airport. Time for some upgrades for sure. The floors are nice.

Got off the plane. Not one sign for rental cars. Then after asking 2 different workers, we made our way outside to an area for rental car shuttle bus area. There were approx 100 people waiting for the bus. There were multiple canopies to wait under for the bus. However after waiting 20 minutes, we quickly found out they were only stopping at one of them. Spent another 20 minutes in another line. Busing sucked there. I ended up getting an Uber to get me rental building. Which cost an addition $13 after all the airport fees etc.
today when we returned our rental car there were no issues. Nice and smooth. But getting our rental car was a pain. Airport needs more signage and maybe tear down all the waiting canopies except for the one they stop at!

Fort Lauderdale-Hollywood International Airport always gets compared to MIA and most people always put it in a better light and for good reason. It s overall just cleaner, less crowded, and the staff are more pleasant and courteous. FLL all the way and Broward County knows how to run things! #fortlauderdale #hellosunny #funinthesun #veniceofamerica #tsaprecheck

Fantastic airport.. tell your arriving people go up one level and walk out of the departures section (level 2) to save 20 minutes.. you re welcome!

Missing information cards
Distant Terminals
We go from one terminal to the other through the garage.

Had a horrible experience on the shuttle bus. A rude lady was cursing and pulling here face mask down.

We decided to splurge on the upgrade to the mustang Convertible. Loved every minute of it- a perfect vehicle for vacation!

Sarcastic and rude staff managing the long, disorganised queues for check-in and border control. Poor eating facilities in waiting areas. Not people friendly let alone family friendly. Stressful experience overall.

Wow Nice Airport. It looks like Florida....nice neat clean modernized to accommodate the heavy traffic and high class clientele. You can smell the richness. Lol lol Just passed 3 crowded Starbucks ...Amazing...They are doing a great job of providing a vacation experience when u land. I heard x-mas choir singing Away in 70 degree weather with palm trees behind a Xmas tree . Happy Holidays!

One of the worst experiences I ve ever had in any airport in my entire life. I arrived from Lima Peru on an international flight and it was immediately obvious their immigration entry points were totally under staffed. One flight from Ecuador took 2 hours to clear the immigration line and my own flight took two and a half hours to clear immigration, customs, and security. In the future on any of my trips to South America I will literally pay more to avoid this airport altogether. Every single employee here seemed on edge and were about as rude as could be from the immigration agents to the TSA security agents and even the people checking boarding passes. Watch out if your plane is an early morning arrival.

"It's a zoo" very busy and hard to get a parking spot in the garage. Confusing to get around in the linked up terminals. The change of departure gates made us walk an extremely long distance to the rescheduled one. Loading of the plane went smoothly and we left the gate and took off before scheduled time.

This has to be THE worst airport in America. I will fly out of Miami from now on. I would rather ride home in a bull cart than ever have to fly out of this airport ever again.

terrible experience with spirits had flight with connection and I lost it xq the first one was delayed, obviously it was not my fault and they did not want to pay me hotel expenses nor transportation the next flight leaves until Monday today is Saturday, its staff very deficient besides rude

90 minutes of waiting time at belt for luggage from Allegiant flight from Plattsburg. A real joke....we are not in 1945.....this is 2018 bunch of incompetent!!!!!

Friendly staff (with the exception of the TSA members). Very clean, even the bathrooms, except for the european sparrow flying around inside, scattering droppings.

Almost 1 hr 30 mins to check in bad, missed flight, would avoid