4 years ago
The theaters are nice, and there are lots of them....
The theaters are nice, and there are lots of them. So you can always find something to watch at a time that suits you. Never had anything be sold out so that I couldn't go, even on debut days.
However, my biggest gripe about this place is the painfully slow concession service. I'm not sure if they have any idea that some people in line are trying to catch the beginning of a movie, or dipped out just for a moment to grab a snack. But they make the DMV look like The Flash.
I do appreciate freshness, and I've not been disappointed by the quality of their concessions. But please for the love of all that is holy find some way to optimize your concession processes a bit.
Pre-bag some popcorn, or have two staff for each individual register (you seem to have no shortage of young-looking staff milling about) so that one person takes the order and the other grabs the stuff. Whatever you do, please, please, please find some kind of solution.
I'm new to the area, and these theaters are closest to my house. My family and I like the actual theaters here very much. But without fail every time I step into the line at concession I am guaranteed to have a frustrating experience.