Sherwood Kia Reviews

Had to give a star in order to make a comment. The sales staff and finance staff treat you well and say anything to get a sale. Changes once you sign the paperwork. Great cars not so great at following through what they say. My emails to floor managers were ignored and even emailed Tom and was also ignored by him. I was so overwhelmed trying to get sherwood Kia to act on a promise I did not realized I got ripped off on my trade in

The finance department had to lie to bank about the trade in value they gave me so that it would be a smooth transaction. They raised the value of the new car so they could raise the value of the trade in, to make it looked like I really got what it was worth. Must have been a great deal, one of the employees bought it the next day

I would not use this KIA Dealer, but if you have to, make sure that if they promise anything get it in writing Don't get overwhelmed with their willingness to help and not focus on the matters at hand. They can't be trusted. The staff at Sherwood KIA give sales people a bad name.

To make things clear:

1. Extended warranty can't be carried over or handed over. Ask lots of questions about all warranties
2. Floor managers and finance section lies to get a sale
3. Finance department will raise price of car to give better trade in value
4. Once contract signed for purchase of car the customer service drops
5. KIA head office does not care about complaints. They refer you to owner and if he won't help your out of luck
6. I got a great call from North KIA THEY SEEM to care about good customer service

7. Look at all bad comments before looking at good or you could be one stuck with poor service with a bad complaint. Too late then.

Update

Tom called me to discuss this bad review. I appreciate the call Tom. Just wished it was when I asked you for help when I originally purchased my Kia You claim in some of your comments on here, that you care about customer service. I did not see any concern for customer service above the sales rep when it came to me.

Note. I called the head office for help. They were less helpful then sherwood Kia

Tom what behavior are you talking about from your finance office. I got it from your floor managers as well. They were suppose to investigate and get back to me. Zero reply at that time as well.

I will say something about your floor managers. They put my sales person on the spot by belittling him in my opinion. Great managing skills

Update 2

Tom you are correct in the location I purchased my extended warranty. That should not matter, It was your sales team that told me I would get a full rebate. My issue is with your dealership and the lack of professionalism it uses to get a sale. Not with the dealer that sold it to me.

Very stressful experience. I have bought 7 auto from the group of companies this dealership is part of .This was far the worst experience I have had.After speaking with the general manager Tom he addressed all my concerns and made things Wright for me .He was very understanding and not aware of how I felt .So a big shout out to Tom and his staff
I'm happy happy happy. Thanks again Tom

Dayna was a awesome salesman. I highly recommend. Talk to.him first.

would be 5 star if just buying a car but as i wanted some things from service department they are not so good always too busy.

I recently purchased a brand spanking new 2018 Kia Sorento from Sherwood Kia and it proved to be a great experience. Our first contacts with Leland and Gordon and then Sam for the paperwork were great. They explained everything and made sure I knew all the options to make the best choice. Gordon made sure I did not have to walk on the ice to view the vehicles as he brought them all to the door for us to test drive.

When I picked up my new Kia, Gordon explained all the options so there was no confusion. I am very happy with my new baby!

Going to Sherwood Kia was a great choice. Thanks for a wonderful experience.

Debi Sharpe

Truly a great experience every time I take our vehicle in for service, amazing staff, polite, professional and a pleasure to deal with, Tanya and Ivan always go way above and beyond and out of their way to look after and satisfy their customers. Highly recommend Sherwood Kia for all your servicing needs.

Sherwood Kia provided an overall excellent experience. My salesperson, Brenton, was not pushy and made us feel very comfortable on this purchasing process. Anthony (sales manager) worked very hard to earn our business. Cat Morgan in the business office was exceptional and made sure we were up to speed on the whole process. I wouldn't hesitate to recommend this dealership to anyone in the market for a new Kia!

Had a bit of trouble booking online but once I phoned the service department, Tanya was very helpful. At my appointment, my vehicle was promptly taken in serviced and returned.

We had a pretty odd experience but it was handled well. We bought a Sedona from them. While I was getting registration and insurance it was hit in the Kia parking lot. Leland offered for it to get fixed. I said i wanted a new one he said no problem that was awesome. However we had to pay to re-register the vehicle. When we got our new new van we were walked through the technolgy, took it home and realized the model we bought (L) model was not compatible with Android technology. We talked to Kim and Tom they were amazing. LIKE AMAZING!!!!!!! And ultimately made us very happy customer's. They supported us. Heard our frustrations gave us a refund for the previously issues of having to pay and re-register our new new van. They supported our decisions and didnt make us feel bad. They ultimately just wanted to truely see us happy in the end. I highly recommend dealing with them Kim is amazing. Tom the GM is AWESOME and Meghan from financing is a delight. The issues we had ultimately werent anyones fault. We just recommend when buying make sure u know your technology and double check, technology changes so fast, sales person dont alway keep up or even understand the difference in technologies. It wasn't ayones fault, but it also wasn't handled the best until Kim and Tom helped us. We will be back. We were really impressed with their support. Even my mom will be back and shes a tough lady to crack. They also support the military and vets and give a good discount. Highly recommend them. I hope this honest post helps thats although we had a few hiccups we still reccommend them because we felt well supported and they truely just want thier customers to be HAPPY.

I gave Dayna Gerling a phone call and he found four vehicles that fit my requirements; I test drove two, and he gave me a wicked deal on the one I wanted

Emilia Zajac sales consultant did an amazing job setting me up with my 2008 Ford Ranger :) I recommend visiting her for your used vehicle needs!!

We had such a positive experience buying our Soul from Sherwood Kia that when it came time to replace our aging truck, we shopped around but ultimately came back to Kia for our second vehicle, a Sportage. Their finance department is great to work with.
The sales manager Kim, is fantastic! She's an open book and works very hard to earn your trust and your business.
Our experience with the service department has been good. The ladies at the desk are easy and fun to speak with.
The parts department staff is fantastic! Friendly and helpful.
We have already recommended our family and friends to Sherwood Kia!!

Just bought a brand new Kia here. This is my second Kia Forte. My experience was great. No pressure, everything went smoothly. I dealt with Gordon, and he was fabulous. Couldn't ask for better. I also like how the dealership is layed out...very nice and clean and welcoming. Will definitely be going back for all my car's needs.

Great customer service. Great people. No hidden charges or scary situations. From the person who directed me to service depatment to all the people I met was very welcoming. Service charge was very reasonable that I couldn't even believe. Thank you guys for the great service.

The service I received from Jade and her father along with their staff was absolutely amazing this was my first experience in financing situation and I definitely laughed as a satisfied customer Jade went above and beyond to ensure that I was completely satisfied I would definitely recommend Sherwood Kia along with Jade and her staff to anyone looking for financing and a new vehicle thank you very much

Great experience! Purchased a brand new vehicle that we are very happy with. The salesperson Amin was very kind and considerate and made us feel like we were family. He provided excellent service and very helpful. Would 100% recommend Amin to anyone looking for a vehicle!

Excellent service!!! Paul helped me find the perfect car, and wasn't pushy, just friendly and funny. Staff is fantastic, wanting you to leave happy with a reliable vehicle. I would recommend them to anyone looking to buy new or used

Very pleased with the purchase of our 2020 Kia Sorento. We arrived at Sherwood Park Kia without an appointment and were greeted immediately. Introduced to Cassidy in sales who made us comfortable offered us something to drink and asked what vehicle we had in mind. She listened intently and found us the vehicle we wanted. The whole process was done the same day. Very much appreciated the no pressure approach.

Bought a new Stinger this past weekend. It's my second Kia in the past three years from Sherwood Kia, both times the experience was exceptional. The staff go above and beyond to make the buying process as clear, quick and painless as possible.

I had a problem with my window not going back up after I lowered it when I scanned into my work site. I phoned Kia service at 7:30 am and a technician tried to help me over the phone. He gave me a suggestion which worked and my window went back up. (thank goodness because it was -28C that day). When a phoned for a service to check on my window mechanism I got an appointment on the day I wanted and a satisfactory result to my problem. Megan, in Sherwood Kia, is wonderful to deal with.

Hi my name is maxamed and I went to shop in Sherwood kia and they are amazing people .specially a sales person call cassidee bungay she is a helpful welcoming you well so thanks Sherwood kia...

I have worked with Kim and found her to be excellent. She goes the extra mile for you and makes sure you are taken care of. Even after the sale :)

Hello, I was at the Sherwood Kia on Saturday, picking up my vehicle from the service area. As soon as I stepped into the lobby, I was greeted by Bruce, who kindly helped me to the service desk, and made sure I had everything I needed. The good service did not stop there. I proceeded to my car and it was covered in snow - two of the staff members, one of them was Bruce and the other Tom, offered to sweep the snow off my car!
After that I was stuck in an ice rut, trying to get my car out - you guessed it, Bruce and Tom were right there pushing my car so I could drive out.
Other dealerships should take note - good, friendly service does matter.
Thanks again, guys!

My wife and I had the pleasure of dealing with Mike (salesperson) along with Gary (Manager) of Sherwood Kia in Sherwood Park/AB. Although we had a small hiccup at first, Mike and Gary made everything right! The staff all the way to Alex (Finance Manager) were fantastic! It was low pressure sales, and they all were extremely accommodating. When I picked up the vehicle they assisted me with getting my new purchased Infiniti Q60 back to Saskatoon and ensured the vehicle was top notch mechanically and clean to my satisfaction. They even filled the fuel tank up for me! When I returned to Saskatoon I was required by SGI to have an inspection done. A few minor issues came up and they helped me with the cost of this also!

I can't say enough of how well they treated us! They stood behind the vehicle they were selling and did everything to make my wife and I a satisfied customers. I would highly recommend you deal with these gentleman at Sherwood Kia - other dealerships should go to school on how they conduct business! Well done!

The service people where very professional and got the oil changed
Next job tire change if spring comes

Very Very unprofessional and unorganized. Don't waste your time

Sherwood Kia is a great place to buy a vehicle. No pressure, just great customer service. They ask lots of questions to make sure you are buying the right vehicle for you and your family.

Don't be fooled by the 5-star reviews made by fake accounts. This place has garbage customer service and is full of shifty sales people ready to pounce and take advantage of you. I don't know how you people that work there can live with yourselves knowing full-well how you rip off your customers. Have you no conscience?

Had Leland, Aaron and Alex help me trade in my Kia Rio for a Kia Soul. Very laid down, no nonsense customer service, which I appreciated. I got more $$ for my trade in than initially promised, and they were all great at making sure I was positively glowing about my purchase before sending me on my way.

I wish there is -5 stars.
I bought a 2010 kia forte 3 years ago
It was under warranty for 2 years. I had some starting problems and alternator problem.
Everytime i take the car in and they said "we
Check we fix" never happens its the same issue agine I took the car couple times the same problem. The push the time to pass the warranty.
I won't recommend this dealership to anyone.
I was brand new person to Canada and didn't know about scams. I trusted them.
After that experience i will never buy a car from
A dealership specially Sherwood Kia.
Never buy a Kia.

Appreciate the quick and attentive service we received while trading in our vehicle and purchasing another vehicle. We are very pleased with our purchase.

We just purchased a new Sorento and were totally impressed with the professionalism of the sales staff. Kim Gebran was awesome in every way and we would totally recommend her to any one looking at buying a vehicle through her.
Well done Kim and thanks for all your help. You totally beat our expectations of a salesperson. Anthony and Leland were very helpful as well.

Not to impressed this time got extended warranty on my vehicle at purchase time but yet when I go in to get my vehicle fixed I have to pay out of pocket for it. And then when it go s in for a long time and over night I m supposed to pay for a loaner vehicle . Once again that should be covered by my extended warranty.

We just purchased a new 2018 Kia Sedona. We absolutely love our new car!
We highly recommend speaking to Alaeldeen if you are looking for the right vehicle that fits your needs. He was very helpful and gave us all information we needed to make our decision. Alaeldeen went through all the features of the car with us and took us on the test drive. He was extremely helpful in his knowledge and explanations. Alaeldeen listened to us and made sure that we were happy with everything. He is very friendly and knowledgeable.
Kim, Meaghan and Anastasia were very pleasant to work with as well. They made the process of buying a new car so enjoyable experience.

The entire team at Sherwood Kia is excellent. They are very friendly and professional!
We are very grateful for the great service and amazing experience.
We highly recommend Sherwood Kia to anyone!!!

The whole experience in buying a car was great from the moment we drove in from sales to service in service tanya is a great lady super friendly would recommend sherwood kia they go over and beyond and make it easy! 5 stars ladies & gents

The attention was fast and very accurate and we were very satisfied.This was the third time returned to Sherwood Kia to purchase a vehicle.Of their very good service.Salesman Amin Rajpar,manager and personal business Alex Samia,Jennifer their are professional and friendly service.

Thanks again Kim for taking care of me, and my car as usual. It's always a great experience with you and your team. Much appreciated

I purchased my beautiful Kia Soul in Jan of 2020 and I am absolutely impressed each and ever time I go in. I make a lot of Km in my vehicle and the oil changes and service checks etc are phenomenal. Not only are they the kindest human beings on the planet, they do great service work etc they always wash my vehicle before I leave they top it off with fluids they re the best!!! I would truly recommend and do recommend Sherwood Park Kia to anybody who values quality vehicles with amazing service!!! Thank you Sherwood Park Kia you are the best!!!

Went to Sherwood Kia just to check things out, wasn't really planning on buying anything at the time. However, Paul was so great with finding what I liked, and Savannah and Ashley were amazing in the financing that I couldn't say no. Thank you guys for all your hard work, you were all amazing :)

Dayna was great and actually listened to what we wanted rather than just trying to put us in a brand new car like some of the other dealers. He helped us through the process and we would absolutely recommend him and the team.

Had a very pleasant experience with this dealership! All the staff was very polite and professional. Would highly recommend to anyone looking for a Kia!

Amin, Alex , & Gary were amazing throughout the entire process of sales, pick up & following up with my current experience with my new purchase.
Thank you for this unique purchase experience

I just received my new Telluride and although it took a very long time to get due to demand and the features I wanted, Kiatt, Amin and the team at Sherwood Kia kept me in the loop with what was happening at all times. Once my car arrived they made every effort to ensure that I was happy with my purchase and Alex and Jennifer in finance were easy to deal with and not pushy throughout the entire process. I highly recommend them to any customer looking for a great deal on a new Kia.

Thank you Dayna for all your help in finding me my Kia Sorento! You were very professional & knowledgeable! I have nothing but good things to say about this dealership! I was very pleased with the service. Thanks again.

We bought a new vehicle and had a dead battery within 2 weeks. We were lied to by Kim and Leeland, our car is now part of a case file with Kia Canada and have been driving a rental for over a month. We've been refused compensation and still don't have our vehicle even after owning it since November.

Truly went above and beyond to get the deal done! Can't say enough good things about this dealership. Lovely people, definitely would recommend. Alex is the best! Thanks again!

Service was nothing but great! Looking forward to driving my new KIAs.

All concerns we taken care of quickly and service was excellent!

Great experience dealing with everyone and Dayna. Very professional atmosphere. Couldn t be happier with our new purchase! Thanks Sherwood Kia!

I went to purchase my very first car, I dealt with Kim, Oliva, and Alex they were very friendly, and were able to help me get the best possible vehicle to fit my budget. A really great dealership.

I recently had a new winter tire put on with my other original winter tires, and I now have peace of mind once again on the wintry Edmonton and area roads. Sherwood Kia did a fine job and was able to get my summer tires switched to winter ones, and winterize my vehicle, in about two hours. I was really impressed with their timeliness and how good they are with my vehicle. Thank-you to the day advisor Valerie Trevors for being so good with follow-up on my vehicle and such. And thank you to Colton, Tanya,
and Brandy for looking after me regarding the servicing, from before my appointment to after my appointment. ~Kathy Hartman

Great service and repair was within estimated price and time

I had a great experience dealing with the staff at Sherwood Kia! Dealing with Paul, Nick, and Kiatt was a pleasure from the first contact. They all helped answer my questions and I was able to get a great deal on a fantastic vehicle. Thanks everyone at Sherwood Kia!

Purchase a 2017 Kia Sportage AWD on the weekend. Didn't know what we were getting so we test drove several vehicles with Zach. He was very patient and helpful. Negotiated a deal with no hassles. Completely satisfying.

We would like to thank the amazing team for everything they did to get us in our dodge charger.
Would recommend them to anyone.

Hands down the most outstanding dealership I have ever stepped foot in...and I've been to a lot. Seriously you won't find that type of customer service in any other dealership on the planet I swear. Well maybe but i can assure you it would be extremely difficult. Honestly they not only go to bat for you, they stand up for what's right, they dont act like they are better than you, and they know how to have a good laugh. If you are planning to EVER buy a vehicle...new or used...I highly suggest you go to straight to Kia in Sherwood Park...you would be foolish not to. Amazing people and wonderfully run establishment. 10 stars if I could. (And I only just met them today...I am truly blown away). Thanks guys for showing my grandma the respect she deserves we had a great day today!

I originally went to Dodge in Sherwood Park and had the worst experience ever. I was told by a friend to go to Kia Sherwood Park. I told them exactly what I was looking for. My sales person Tyler was very helpful, not pushy at all! Which is a big deal for me. Kim went above and beyond to make sure I was getting what I wanted. Finally found something and went to finance to get approved. I was strict on what I wanted my budget to be and made that very clear. The first few vehicles we looked at didn't work out but that didn't stop them from finding me something. It took about a week for us to finally find something I was completely happy and excited about. Savanna went above and beyond to find me everything I was looking for in a vehicle. I have never had this kind of customer service before. Every single person I ended up interacting with was amazing, kind, caring and didn't treat me like "just another sale" they actually cared about ME! I highly recommend them and they will forever be my go to place when my friends, family or myself need another vehicle. There were more people involved in this process and forgive me if I forgot to recognize you here but please know I thank you all for the best experience I have ever had while purchasing a vehicle.

Friendly folks, reasonably priced - what else could you ask for?

So I bought a car.... now I can't tell you about this new car without quickly explaining my previous purchases. I purchased a kia soul a few years ago and had a fantastic experience in purchasing this car. I then purchased a kia Sorento a couple years later and sadly felt like I had the worst time purchasing this car. The "boys" selling me this car were such teens that by the end of this purchase I felt as tho I made such a bad decision and wished I could take it back. I was to the point of tears it felt like such a bad decision. Something that Noone should feel when when buying a car! Darien you know I'm talking to you!!
9 months later I recieved a call from an angel Kim Gebran. This wonderful woman called me up and spent over 2 months going above and beyond to try and get me into a car that not only I loved and wanted but a car that my family could afford.
Now fyi I'm not an easy woman to please however I certainly know exactly what I want and this was not my first go around on buying a car. Kim was patient and understanding and went out of her way to appease me.
Once heading to another department I was treated by a person who I felt could not even be bothered to remember my name let alone what I was on the phone for. Brent I'm calling you out on this one!!
I at this point felt like I was at my breaking point. I then decided to go back to this awesome woman Kim Gebran who I felt actually took the time to know me and knew who I was and what I wanted.
She was livid to know I was going through this bull s#&t!
She then went straight to the GM of Kia sherwood and let Tom (the gm) know about what I was going through.
Between the two of them they got me and my family into a 7 seater 2015 suv that had only 1300 km. A car that was almost exactly what I was searching for. With all that said it was a car that my family could afford and drive away feeling like we had made a wonderful safe future investment.
It would NEVER have happened without the understanding and support of Kim. She not only listened to me she actually cared about what I was saying and what I wanted. I felt as tho she is a true caring human being and sadly there are not enough Kim Gebran in this world.
Kim you will always have every sale of mine and my family's future car purchases
I recommend this dealership to anyone in the market, go straight to Kim and tell her Wandalee sent you; )
Shout out to Kat in financing :)

Barry was outstanding. He was very helpful and welcoming. He gives you the time of day to understand your situation and give you advice to get you into a vehicle. He's an excellent person to have on your side to get you what you need and great positive personality. Get to know him and he'll give you a hand to get on the right track! Thank you

This is my sixth vehicle. I have dealt with a variety of dealerships and service departments. Kia Sherwood Park is exceptional compared to other dealerships. Exceptional service and courteous staff.

Gordan and SAS were awesome got me a great deal on my new dodge ram very happy with there help thanx guys cheers

Staff and mechanics very helpful and friendly. We have had the best experience since we bought our vehicle.

Would recommend Sherwood Kia to anyone who is looking for a vehicle either new or used.

Thank you for your wonderful service so far.

I d like give a big thanks to Paul and Marcin in Pre-Owned sales, Kiatt in Finance and finally the General Manager Toma for making my purchase an exceptional one!! I purchased a Charger and absolutely love it. I highly recommend this dealership as they are low pressure and were able to accommodate my financial situation. Many thanks!

Have purchased a few vehicles for my family from Sherwood Kia. Great dealership, good service and friendly staff. Cheers!

We picked up our 2014 Kia Soul earlier this week. Phillippe, Kim and Savanna were all awesome to deal with! From the first test drive to picking up the car customer service was excellent. Wouldn't hesitate to recommend to anyone looking for a vehicle.
Thanks so much, just love the car!

Always have great service with this location. Highly recommend them.

Went to look at a 2016 Kia Rio5 after checking them out online as I wanted to get a better understanding of the vehicle, as I am in the market for my first car. Since visiting, I have been CONSTANTLY phoned by the dealership in regards to my visit. It has come to the point where I have blocked their number completely on my phone due to how annoying this has become. If I have questions or concerns about your vehicles, or if I am interested in one at all, I will contact you! Not the other way around.

I even asked, after returning again recently, to be removed from their calling list, and was called again THE NEXT DAY!

I will never be doing business with this Kia Dealership, and I would warn others about giving out any personal information to them as well, unless you enjoy being called every other day.

We had an amazing experience with Marcus and Meagan. We purchased 2014 super bee . Tonight .and they were so easy to get along with and talk to . They worked hard and got what we wanted .we will be recommending you to our family and friends and will be coming back when we're ready for our new truck. Thank you all so much .

Bought a new car from Sherwood Park Kia. It was an excellent experience the salesman and his manager and the finance person all went out of their way to make it as smooth and easy as of an experience as possible. I would definitely return.

I just bought 2015 Kia optima lx from sherwood park Kia. Sales rep Gordon was excellent people to help me out to have my first brand new car . I wanna thank all sherwood Kia family for making me one of member this family.

My Experience was amazing....everyone was very helpful and answered all my questions. They went above and beyond to make me feel comfortable. Buying a car is a huge purchase and feeling comfortable and understanding your purchase is important. Ronaye was amazing! Thanks you so much Sherwood Kia!!!

Scott, Kiatt and the rest of the team were really helpful. They gave us the best deal and I love my new Kia Rio!

Bruno and Paul were excellent and worked to do everything for me and spoiled me with my treatment! Also Nick was amazing as well

I strongly recommend Sherwood Kia for your vehicle purchase.Mr.Amin was explained and helped lots choosing right vehicle and price.Allso all over team was great.Thankyou Sherwood Kia

We recently traded in two vehicles and bought two vehicles from Sherwood Kia. Our salesman Brenton Bewry did an outstanding job going over what myself and my wife wanted. Brenton was very knowledgeable on what all the vehicles had to offer, he wasn't pushy and didn't have a car salesman over bearing attitude.Brenton did a great job also keeping our small son busy with getting him snacks and colouring material during the complete process. The management staff went over and above on giving us a great trading value on our two vehicles. All in all I would definitely recommend this dealership to anyone looking for a well equipped safe vechicle for their family. We love our new Sportage and Sorento. Thanks!

Very good service and helpful staff. The sales person Scott dyer is very helpful and knowledgeable

My family just purchased a 2018 Soul with the help of Bruce. He was fantastic! was also very upfront and honest with all the details. All of the other staff were also a pleasure to do business with and very welcoming. I would highly recommend this location to any buyer and would also recommend to see Bruce! He is awesome!

Brutal Service Had our car in 8 times since March for a water pump. Different excuse every time. Talked to the General Manager he said he would make us Very Very Happy because of this. His solution was to sell us another warranty. Like Wow. Trust me take your vehicle to another Dealership for service.

The salespeople were great and they gave a fair value for a trade in. I would recommend buying a car from this dealership

Very friendly and helpful right off the get go. I felt comfortable and not pressured being a first time driver and being young. All were very pleasant to deal with even the member that I didn't really deal with were always smiling and creating conversation. This probably was the best first car buying expereince one could ask for. They made sure that I knew what the pros and cons were with the car, the past history, and any questions I had were answered fully. Dayna was the gentleman that I dealt with and if anyone else is looking for a car first time buyer or not I would highly highly recommend going to him. His service was outstanding 10 out of 10. He even recommended an insurance company that got me the best rate I could get.

This was my second used vehicle purchase at Sherwood Kia, and the experience could have been better. On our agreed terms, I was offered a free set of new winter tires with All Seasons on the SUV already. I received a call stating there was a mix up and car had winter tires on it and they would get me All Seasons. Then when I went to pick the car up a WEEK later (due to a bad case of the flu at my house) I find out they still HAVE NOT even ordered the tires and they are in fact All Seasons on the car and I need winter.... After this was all taken care of, I drive my SUV to my in-laws to do a bit of showing off. I just leave the building and the engine light starts flashing! The SUV starts miss firing! I have not even made it home! I call my sales representative at Kia and they pay for a tow truck to come pick up the car. I was not a happy camper. We find out 2 days later that while washing the SUV, they sprayed a coil and had to replace with a brand new one. All paid by them. The most positive thing about the experience was my sales representative. Mike Caddarao, was very understanding and kept me informed on everything every step of the way. He called the next day for a check up and did everything he could to help. I am still waiting to hear back from the finance manager about a promised $500 rebate. I have left a message a few days ago, and have yet to hear back.

Good experience: start to finish. Thx Scott, Alex and Kim.

Pal Dhillon is very professional and knowledgeable person. He is very experienced .his service is very good.i bought Dodge Durango 2015 model.

This was my first time buying a vehicle and I was more than happy with my sales rep Scott and the rest of staff they went above and beyond to make the sale and keep us in the loop with any questions we had. If your purchasing a vehicle from Sherwood KIA I highly recommend sales rep Scott.

My dogs and I love coming over to have my 2019 Kia Sportage serviced. Val always has treats for the pups and they just love everyone there

Aaron Voravong-Werkman in sales is the greatest!! My husband and I bought a 2017 Kia Forte LX+ from him and he was super polite, had a great personality, very knowledgeable about the vehicle and made the whole experience fun and amazing. Also Sherri in finance worked her butt off for us!! She was very easy to talk to and is excellent at what she does.
Both of them have been our saving grace and we HIGHLY recommend them to everyone we talk to looking for a vehicle.

I recently purchased my 3rd vehicle through this dealership, while hesitant to return after my last experience I gave it a chance. I dealt with Gordon & Leiland in sales department & they both were completely phenomal & went above and beyond with explanations on items I didn t quite understand. As a younger woman who purchased my vehicle alone, neither attempted to get me in a vehicle I couldn t afford, or didn t fit my life style. They listed to my absolute needs, and then my wants neither promised me something and couldn t deliever the items. Once over to finance Savanna, Catherine & Megan did amazing & worked with banks to get me everything I wanted in my car! I purchased a 2018 Kia Sportage yesterday, I couldn t be happier with my experiance this time around at Sherwood Kia! thank you guys for making this difficult time with writing off a vehicle beyond easy & into my new vehicle less than a week after my accident

It was a pleasant surprise to meet sale team at Sherwood park KIA.
I was sceptical of their promotion advertisement but when I walked in the dear-ship, I found true deal.

What a great SUV 2016 Sorento is. I think this car should be the standard for the quality for the price! every auto manufacture need to bench mark the quality of this vehicle and the affordable price!

Kim was my sales person. through out the purchase process, she and her manager as well as the financing team made me very comfortable. And, by any measure, I feel that I got a fare deal (trade in and the purchase price).

Check this dear ship out! I certainly did get surprised pleasantly. I think, this was the first time I felt that I did not get ripped off after purchasing a car from a dear-ship.

Thanks Kim!

Amazing service. From booking, to service to completion of service, every step was exceptional. Thank you, Brandy and the whole team at Kia who fixed my car. I appreciate your awesomeness!

My dad is very hard to please and inpatient. Paul did amazing with my dad, listened to his wants and needs. He ended up buying a sportage and lives it . He was happy with the price and very happy with all people involved in making it happen.
Thank you!!!!

We bought a car for our daughter from Sherwood Kia. We live over 2 hours away so Dayna sent us a video of the car features. When we picked it up it was polished and looking like new.

Amazing service. Sherwood Kia never disappoints. All staff are friendly and helpful.

I was lucky enough to buy a used genesis from Sherwood Kia used Dept. From Trent the salesperson who really looked after me. To the service dept that quickly changed over to winter tires for me so I could get home safe. I could not say enough good things about my experience......Colin Buxton Sherwood Park

The people at Sherwood Kia are always extremely helpful. They service my vehicle within the time the said they would and the end price is what they quoted me. No surprises.