Sherman Dodge/Schaumburg Jeep Review

Had a great experience here. Great hospitality and friendly staff. Jorge Matos Jr. did an excellent job and was very helpful!
I would highly recommend coming here!

Purchased my SUV from Mike, he was very helpful, friendly, and made the process very smooth and easy. Explained everything clearly along the way. No surprises. Super excited about my new ride and wish I went to him and got it sooner. Now I ride like a boss and smile everytime I get behind the wheel! Talk to Michael Willock. He's the guy that will take care of you.
Thanks so much!
Bonnie Robinson

Best all around service from a dealership and made everything feel very comfortable for me. I would recommend this dealership and my salesman Ervin Cottingham if your looking for a good deal

We had an outstanding experience with Jorge Matos jr. today as we bought our first minivan! Excited to drive off the lot in our new Pacifica! Thank you to Jorge for exceptional customer service, knowledge and professionalism. (Kids loved to ring the bell)

Since 2016 when I purchased my first Jeep Compass, just to try the brand, I found the sales staff knowledgeable and helpful in making the decision to try the brand.

Each time I visited the service department, I was met by friendly smiles and helpful service employees.

Recently, my 2015 Compass was in service, while there, I visited the showroom, just to look at the new cars.

Needless to say, after the friendly service and sales staff; Jeep is my brand for future auto purchases and Ziegler is my dealer of choice. I am happy with my new 2019 Jeep Cherokee.

I'm entering the car market, and decided to take my first step at Zeigler. Horrid move on my part. As soon as I pulled in, I was greeted promptly. (A good start) the salesperson asked what my business was, and I told him I'm thinking about getting a car for Summer 2014. Immediately after, his mood changed and told me to look at the cars out in the back. Not only did I not find ANY of the cars I was looking at, the salesperson was nowhere to be found after. It's one thing to treat someone different if they need a new car sooner rather than later, but it's another to just walk away from a potential customer to the dealership. As someone who wants to work at a dealership someday, I have to say that the customer service was THE WORST I've ever experienced. I will never return here again, and I plan on taking my business elsewhere.

Had a positive experience in buying my new 2019 Jeep Renegade. Jorge Mato was able to deliver as promised!

Eric Foret (4-A) was the consummate professional. Extremely detailed and knowledgeable about the Jeep product. He took the time to address all of my questions and detailed all of the options on the vehicle I purchased. From start to finish I never felt pressured as he was respectful of the need for me to have all of my questions answered. I would highly recommend him to my friends and family. Would definitely use Eric to purchase a car in the future.

I hate buying cars with a passion. I can honestly say that this was our best experience so far. I Scheduled an appt. for a test drive. Salesperson John G. was great. Very informative, not high pressure. As as result we went back and forth probably 3 times, and arrived at a deal we were both happy with. The dealership was nice, and it was also probably the least amount of time I spent at a dealership buying a car. Overall a great place!!

Gerald Gato is without a doubt the best! Very patient, knowledgeable and very informative throughout the process. This was my second purchase from him. He took the time to find the exact vehicle I was looking for. I traded in a current car and everything went smoothly.

Working with Chuck was a pleasure! He took his time and patience with understanding our needs. Being a female and primary driver of the vehicle we were purchasing, he did not just ignore my wants. He acknowledged and addressed questions to both my husband and I EQUALLY. (I did get ignored at other dealerships during the looking process.) Chuck made the car buying process stress free.
I would recommend him as well as the dealership to anyone!

ot my new 2016 jeep patriot today. "

Thank you Jorge Matos Jr. Most pleasant car buying experience. Went with my sister you got her financed even though her credit was great. Good price no haggling. Thank you. Anybody out there looking yo purchase a Chrysler/dodge/ jeep go see Jorge Matos at Zeigler chrysler he take good care of you!!!
Less

Well yet another bad experience at Zeigler, it seems like every
time I go there somethings not ready, or hasn't arrived, or yesterdays fiasco I had an appointment for an oil change at 10:15 and I arrived at 10:05, sat in my truck until 10:25 to be told that I would be waiting an hour and a half. Are you freaking kidding me then why schedule appointments?? I will be driving to a different dealership going forward it has to be worth the extra drive rather than deal with some kind of issue every time I have to go to Zeigler.

I had a great experience at Zeigler Chrysler Dodge Jeep of Schaumburg! Staff was amazing! Everything was professional. They went out of their way to make sure we left satisfied!

Mr Cato, or just call him Cato!!!! What a great experience we had with this man, as well as this dealership. They went above and beyond what was required, at no point did we feel uncomfortable. The experience felt like we were dealing with family, or long time friends. I highly recommend going in to see them for your next purchase. Thanks again!

Usually I go to Hawk Auto in Forest Park, but I was at work, and needed to get my battery replaced( which was still under warranty), and did not want to take any chances driving a long distance after getting a jump. The service advisors really need to work on their attitude, not friendly at all. I feel that my business was not appreciated at Ziegler. Will not return or recommend.

I am extremely satisfied with my experience at Zeigler! Not only did our sales Rep, Marc Keenan work hard to get my husband and I the exact SUV we were looking for, he also worked so hard to get us the best deal making sure we didn't walk out of there disappointed and empty handed.. Will definitely recommend this place if you're looking for a good deal, friendly sales men, and beautiful vehicles.!

I had a fantastic experience working with Sebastian. Showed me few cars i was interested in. Walk through everything clear. And was in and out quick .if you are looking for a new car. Ask for sebastian

From initial contact with Joe Grillo, a senior manager who was so helpful and understanding to my salesman, Marc who was terrific and so helpful from beginning to end test drive to understanding and working to make the deal fit my budget, I highly recommend Ziegler in Schaumburg to boy your next vehicle! They value every customer and do everything to get you into one of their cars

I worked with Leanne during December and despite the busy end of year activities, she was attentive and a consummate professional. Leanne really made the car buying experience hassle free.

Very disappointed from last services
I'm customer for last 8 years but this ridiculous I don't have whit any other dealerships. I don't want speak for other services but today I spent over $760.00 and finally I received my car without car wash and dirty
Ok guys do you know that money what you take it for two hours are for someone working hard in some manufacturing for one month
I'm so sorry but you don't have respect to costumer in this time you don't have any excuse for any reason.
Thanks for poor service

Very bad experience, their sales people are only wasting peoples time. Their prices online and on site vary with over 15k. Go to any other dealershop and never go there!!

Service staff was friendly and helpful. Enjoyed the complimentary popcorn and coffee in the lounge while getting a recall repair done.

Average dealership. They need more organization, I would not buy another vehicle through them nor any kind of extended warranty.

Sebastian was absolutely professional.
I felt that he went above and beyond. I can not explain how happy I am with my experience. I am very emotional. Just an all around good guy. I would definitely recommend him to my family and friends

Oday did a great job on helping me choose the right car!

Ziegler deserves the highest marks in every possible area! The entire process ran very smoothly with exceptional service from start to finish. For all future purchases I will not question returning back to this dealership. I must say that Nino was especially accommodating to all of my needs through the car buying process!

Gerald was so great! We was patient with us and our kids who participated in the afternoon purchase of our new vehicle. I would recommend Zeigler and Gerald to anyone looking for a new vehicle. Derrick was also great in getting us through all the paperwork fast! He could tell we were ready to go and so were our kids!

Oday was very helpful and made the car buying experience smooth. Highly recommended! A+++

To start off, I had the intentions of looking for a new car but I was really going in to get an oil change for my Dart. As I strolled through the used car lot, Anthony Noe, came to greet me and offered his services. He was very determined and considerate about what fit in my budget and interests in a car. It wasn't an easy process to get me a new car, but he did everything possible for that to happen. I'm very pleased with my purchase, very pleased with the service I was given as well. Anthony is an amazing salesman and I will definitely reccomend him to others looking for a car. Thanks for helping me get a sweet new ride!!

If you are looking for a new car I recommend this dealership. Recently purchased a jeep Cherokee. Sebastian greeted me and listened to exactly what I was looking for. He showed me a few vehicles, making sure I was happy with my jeep. I went to other dealerships before hand. My experience was horrible. If you come here ask for Sebastian !

Very nice, helpful, and informative people. Ask for Jorge, he'll take good care of you.

Frankly, I am very disappointed with the most recent visit to your service center. I came in for squeaking/groaning brakes and cool heat temperatures. The diagnosis for the brakes was that they were fine and that's acceptable. However the diagnosis for the cool heat was completely misleading and incorrect. Instead of determining why the heat is blowing cooler than expected, your service writer told me the serpentine belt tensioner is failing and the belt is about to fall off. When I got home and looked at it myself I found no issue with the tensioner assembly or the belt. Both were functioning properly and tight. Then the next day my alternator failed for some reason. I replaced this myself cause I was so unhappy with this recent service visit.

Anyhow, if I had just gone ahead and agreed for you to replace the tensioner, I would be out the roughly $700 that your service writer quoted me. All for nothing and it would surely not have fixed my cool heat issue, which I still have. Luckily it hasn't been an extremely cold winter.

After several years of service with Ziegler, I am extremely disappointed with this poor diagnosis. For that reason, in the future I will be taking care of my own service work.

Very dissatisfied customer

I highly recommend going here and getting a car Robert Taylor took great care of me was super friendly and listened to me. They helped me get out of a car I owed a lot on still and I went to a few other places before when no one would refinance me or even get me into another car because of all my negative equity and they helped me get into a new car and felt great about it too.

Great place to buy a car everyone was professional. Kenyon did an excellent job making sure I was satisfied. Finance Director did a through job making sure I understood everything and was satisfied.

Ozzie Murga did a wonderful job helping us buy our new Chrysler 300. He was thorough, helpful, answered all of our questions, didn't pressure us or anything...just a great guy and we'll buy our next Chrysler from him, too.

I WILL NEVER SET FOOT IN A ZEIGLER AUTO GROUP dealership again. Horrible experience. Is there nothing worse than one star? That s a shame. Was lied to, got stuck there for over 3 1/2 hours. Got lied to again, outright lied too. To pile on bad customer service on top of dishonesty they called me for money at 10:00 PM, unreal they are still in business. Bought three cars recently in my family, the other experiences pleasurable, this was a nightmare on steroids. DO NOT GO TO THIS PLACE to buy a car, horrible.

I just want to know all these peps that they bought a car from here,how they feel after few months?Ive called 1k times to schedule for a service and never got an answer even i went to buy a new car and i ask they guy to schedule service for myself because apparently no one can take a reservation.

Marc was great! Very helpful and knowledgeable about the Jeep.

Truly a pleasure to work with

Not good service department, three guys smoking sigaret on the yard, five guys on the desk talking about ...life, and spending time..
I am a business owner and my guys working. We not spending our costumers time. I do not need free coffee and free popcorn. I need good fast job. TIME IS$$$$. I don't need they ..sorry. my last visit to Zeiger

I was very pleased with the customer service. I felt welcomed and every concern I had was addressed. Thank you again!

Where to start, I had nothing but a great experience here at Ziegler Jeep in Schaumburg. I purchased a 2019 Jeep Cherokee but I could have not done it without the best sales rep Theo Noor. He was more than patient with me and worked to get me the best deal possible.
As cheesy as it may sound Theo made my dream of owning a Jeep Cherokee possible. I would highly recommend you ask for Theo when visiting Ziegler he is very knowledgable and genuinely care about his customer's needs. The dealer is very friendly and professional, everyone there go out of there way to make you feel welcomed. The best dealer I have ever been to hands down.

I had a great experience here- the entire staff was very friendly and were able to answer all of my questions! I love my new car!

I just purchased my first Jeep at this dealership. I had a wonderful experience working with Michael Rodriquez, he gave me all the details I needed to know. He was extremely knowledgeable and was not your typical sales person... He gave my family and I time to make our decision and did not pressure us to make a decision right away. The entire staff was great to work with. We will for sure be coming back to this dealership.

Friendly environment! Our sales representative was very accommodating and knowledgeable. He made our buying experience very pleasant . The place is very clean and organized. I would definitely recommend this place to my friends and family .

*Update - Called in to confirm Saturday express service hours and give them another chance at service - was told to arrive before 4:30pm. Got in at 4:25 and explained I was in for an oil change and was told today to arrive before 4:30. Advisor acknowledged this has been happening and others have been told this and explained they wouldn't do the oil change for me. Service dept struck out again.

Came in for an oil change/tire rotation as a part of the Jeep Wave program and the dealership was in the area. They had me in and out for an oil change in 40 minutes which was great.. but they never did the tire rotation. I realized this because I was never asked for the lug locks. When I looked over the paperwork I realized the multi point checkpoint was complete BS. My tire pressure was at 35 on all tires according to the report, but I came in with them above 35 and the TPM still showed readings above 35 on all tires. My alignment is visibly off, just by looking at the steering wheel - the multi point said it was "good"? Its off by at least 30 degrees and I knew I needed an alignment, but wasnt even recommended it. I don't know how much I would trust the quality of work done in the service dept because the advisor and tech both dropped the ball here.

I had my Black 2018 challenger serviced at this location. Jason was the one who assisted me with oil change and basic check. I've got a good deal and they also washed and vacuumed my car. Jason explained to me the type of oil I need , gave me some tips how to properly maintain my vehicle and went beyond my expectations. Everything was done within half an hour. I will definitely reccomend this shop and bring my car here again.

Charles the service advisor was very friendly and helpful

Marvin was great to work with . Highly recommended.

I had a great experience here purchasing my new Wrangler. I had an expiring lease on a Cherokee and they took that paperwork and my new lease paperwork and took care of both vehicles for me. They worked really hard to get me what I wanted and it made for a great experience. They also went over all the parts of the Wrangler on the inside and helped me pair my phone and garage door before I left.

Great buy! Eric Foret helped us and gave us a good deal
I m happy with the purchase

I bought my first Jeep from Zeigler 7 years ago and went back last week for a new one. I was greeted by Frank V. when I arrived and he immediately began taking notes on my wants and general needs in a new vehicle. I was open to a new car, lease, or used car, so we had many options to discuss! Frank found the best deal for me which was a brand new 2017 Cherokee! I am very happy with my new Jeep! I arrived to the dealership late in the evening which meant for a very late night for both of us. I returned the next day (in the daylight) to review the many features of the car but Frank was assisting another customer so Eric F. stepped in to review everything with me. He did a fantastic job of explaining without me having to ask what each feature was. I would strongly recommend either Eric or Frank!

I go there to have my 15-year-old Jeep serviced. Great place.

Came to look at a used car, the first time it was out for service (no problem, it happens). Then I get a call and text it's back so I come the very next day, now it's out for detailing. Sales was moderately high pressure when I returned the third time to drive ( I've had worse (Jidd) and had better)

Great salesman, has a lot of knowledge about the vehicles he is selling. I was very happy from start to finish.

Avoid doing business here and avoid salesman Chris Weglarz. He makes just enough effort to sell the car but not much more than that. They claim the used vehicle I purchased was inspected thoroughly but I found it over heats because the fan is broke . They told me oh well it's a used car you are out of luck even though i bought the car two months ago for a price over 10k. You would think they would be reasonable and try to help me out but no effort was made to make an arrangement to resolve my issue. None. No offer to look at the car, no estimate on a repair of the car, just you are out of luck with us it's not our problem anymore. If you want an experience like that help your self, but if you want a memorable and satisfied one try a different dealership.

Do yourself a favor and buy elsewhere. I Bought a car from them engine went out in just over 2000 miles from purchase, got an extended warranty and now they are refusing to fix the vehicle because of aftermarket parts that were on the car when I purchased it, along with they sold me a car without catalytic converters and issues plates with the car when purchased with is against federal and states laws to sell a car without catalytic converters and issue plates it is considered an off-road vehicle which can not be plated now due to the fact it will not pass emissions.

They have one of the best salesman I've ever ran across. Eric Cottingham he answered all questions made my experience great. I recommend them for your car buying and Mr. Cottingham

Mike was fantastic :) the buying process was so simple, and he answered every question I had. Easiest car buying experience I've had, and I am in love with my new 2017 Jeep Compass! Thanks Mike and Lou!

I would just like to say that Ervin Cottingham was very courteous and informative.....Great customer service skills

Thanks to Matt Cacheux for helping me get into the Jeep of my dreams!! He was very helpful and patient with a great sense of humor!

I have worked with Michael Willock on several different car purchases in the past. Michael has always been very helpful and he seems to pride himself on educating the customer as opposed to just trying "sell" the car. He is experienced and educated on the car buying process and has been a pleasure to work with.

Sebastian Piworowicz has a mean percolator!! Thanks for all your help getting us in our new ride!!!

Great experience for a dealer. Everyone was extremely knowledgeable. My salesman was Jorge, great salesman, great guy. Would definitely check this place out

Great experience, friendly people and environment. Miquel Pagan was a great sales person.

After searching over 20 dealers and test driving dozens of car, we found one at Zeigler. Thanks to our great Sales Consultant Manny, we found a great new car for my son. Thanks Manny, Mike, Gabe and Laurence for being honest and taking such great care of us!!
We will definitely be back to get our son his Jeep after he Graduates from College in a few years!!

The best car buying experience EVER! Worked with Odair and he made the process, easy, smooth and very fun with a great price on the car!

Shame on me! I should have known when Armando didn t give me a paper with prices that I would once again get screwed at this dealership. After 3 trips for a tire my invoice was twice what he told me. My mistake! This dealership screwed me for the last time. Their loss - home of 8 drivers and two approaching driving age. Can t keep hosing people.

Good service. Rene quinones really helped get me a deal I was comfortable with.

5 starts experience to ZEIGLER and my salesman(Theo) go see him he would give you the best experience for you and the most important things are he is honest and charming and he doesn's give you pressure like most salesman do. Thank you Theo

Bought my first Jeep Wrangler and could not be happier with the experience. Luis was knowledgeable and very helpful throughout the buying process. Would definitely recommend!

@Miguel Pagan was awesome!! He treats you like family!! Great service!! I can't say enough about him, he was able to get us a "unicorn" vehicle (according to other 4 different dealerships), no one else was able to get this for us but him!! Me and my wife are definetly coming back every time we look for a new car. THANK YOU AGAIN MIGUEL!! We feel like we made a long time friend!

I paid a visit and Mr. Cottingham was my rep. He was a pleasant person to be around. He gave me lots of information on the vehicles that I was interested in. Very informative. He was very polite and patient. He answered every question that I had. Though I did not purchase a car at the time, I would definately return and seek him first.

I had such a great experience with Zeigler Jeep dealership! From the very first minute I felt welcomed and comfortable with the staff and people who work there. Just want to say special thank you to Nino Digiulio who walked with me through the whole process of purchasing my car. He was great and helped me a lot! Highly recommend! Thank you Nino again :)

Zeigler dealership was very considerate of my needs and what I was looking for. They were very helpful and I enjoyed my experience with them very much. Will definitely buy another car from them.

I've been here for 3 oil change services, and the three times I've been there, service was great, fast, respectful, you guys deserve 10 stars, for your quality service, thank you.

Have always had great service. Steve sold me my new Jeep last year and I will continue to drive 2 1/2 hrs. to get my services. Coming from a small town

Came here with every intention to buy a Jeep Cherokee. Worst dealership experience I have ever had. Rude salesman and a pathetically lowball offer on a trade-in. Quoted one price via email then raised it $1000 when we arrived. I am sure there are better Jeep dealers in the area.

Miguel thank you for your assistance in our purchase of our 2019 Jeep Cherokee latitude you made experience very easy and enjoyable

Stopped by after work to see a used wrangler. Our salesman Mike Willock was fantastic. Even though we didn't buy I would definitely recommend him to anyone looking for a jeep.

Jorge Matos was a very honest sales consultant. Highly recommend

Excellent costumer service. Thank you Irving Pineda for your help we are happy with our new car.

My experience at Zeigler Chrysler Dodge Jeep of Schaumburg was grate. Jorge Matos was such a grate help, he hepled me with the whole process and he made it happend. I walk out with the car that i really wanted.

Theo was great! The team got me the car I wanted within my budget. It was a great experience from start to finish.

Honestly, the best expierence i have ever had! Mike Willock was the best , most personable and funny , amazing sales person i have ever met! Buying my first car on my own was scary but Mike made it so much better . I could not have asked for a better person to help me through the process. Everyone was great! Amazing place to go I will recommemed to everyone . Thank you Mike for being amazing!

Chris Weglarz from the Zeigler Jeep in Schaumburg was great. He heard what we wanted to get and was not pushy to get us into a bigger or more expensive car. He also showed us all the options that were available. Then we realized the one we were already test driving was the one that we wanted to stay with. It was great to see that sales people like Chris Weglarz are still wiling to listen to the customer and not push them to better or bigger but help get a better deal on what we already had in mind.

Great place. Go see Frank here. He is honest, kind, and has a positive energy about him.

Although the experience at Zeigler Chrysler of Schaumburg was good, the staff was good and friendly and we found the perfect car, I have a small complain.
We bought our first car 3 years back from some other dealer. The sales person over there gave us all the drawbacks about the car before itself and hence we were able to make the right decision.
We came to Zeigler of Schaumburg with the same mindset. Unfortunately we didn't get the same experience over there as there were few issues with the car which we found out after buying.

Purchased a jeep from Mike Willock and had a great experience. He made it so simple, the process was so easy. I highly recommend Mike and this dealership! 2 thumbs up!

I am the owner of 2012 Dodge Charger SRT8. Recently I had to use the service for a minor problem with the tire sealant/air pump system of the SRT8. Nothing big, right. But this was the beginning of a very disappointing experience overall. First the service advisor was very inexperienced and rude. A new guy, ok, but that is not an excuse. I felt helpless trying to explain what exactly was the problem. I felt you you would have better chance talking to a wall, seriously. But I was patient enough and bit my tongue. If I only knew what was coming from the mechanic himself...The mechanic came and in 5 minutes I had mess and sealant sprayed all over my car. He didn't even bother at least to read the manual. And in the end the service advisor tried to brush it off like-" oh yeah you don't have a problem, everything is fine". No, it's not fine and it's not OK when your car and you are treated like that, it's not fine to be so ignorant, and don't care about the customer, it's not fine when I know more than you for the car just because I did read the manual. And as owner of SRT8 I really am disappointed with everything. So anybody who cares about their car, think twice and be very carefully when you decide to take your car to this place, you are nothing but just the next number in line, and worst, your car may come out worst than before. Good luck.

P.S. I know Zeigler will respond to this and try to smooth things over, and say the usual stuff we customers like to hear, but that probably would not change the way they are treating customers and their cars, which is sad. So if you have a car that you care about, you have a choice-read this and think about it.

Dealer calls me every single day about a car I told them I m not interested in. Please stop calling me.

I worked with Eric Foret (4-A) buying my new car. It says something when this is the 3rd car I purchased from him. The process and professionalism was top notch.

Jordan was an absolute pleasure to work with. He was friendly and actually cared about his customers, unlike the numerous dealerships I had to deal with prior. He made the long trip worth it. Thank you, Jordan! I can t wait to pick up my Lexus! -Ashley

Thank you Frank Villalobos for all you have done for me, amazing customer service. He took care of me like if he has known me for many years. I will always appreciate the service that I receive from him, and if you ask me if I will share my experience with other customers the answer is yes, go always with Frank Villalobos. Excellence should be his last name. Thank you thank you. Hope you can become seller or the year.

From: Lissy Gonzalez