Sheridan Needham Hotel Review

Older hotel in need of a renovation...especially the guest rooms. The Lobby Bar, however, serves a wonderful Lobster Roll with great service from Ricardo, Nadia & Grace.

Staff was helpful when I needed to change rooms. Overall very friendly and helpful.

Location was near my work site but away from a bunch of noise. Got the room for about 130 total which was a great deal.

Very nice hotel, friendly staff. I enjoyed my stay here.

Really nice hotel that was there when we had no power for 24hrs.
Clean pool, clean rooms, friendly staff.
Parking could have been easier, and not cost $12 for guests.

The room was very nice and the bed was fantastic. My sleep was comfortable and staff was prompt. Will stay again.

The hotel was adequate, but the customer service was terrible. From the abrasive front desk to completely inattentive waiters in the restaurant.

Not so nice. Will charge for parking even when not used. Was there for a family party and staff was not welcoming. Parked on the side street and still got charge for parking.

The hotel was a solid 4 stars for me. For the most part, everything was pristine (pool, workout room, service, ect.), but there were some flaws too. For instance, the bar used to help get in/out of our bathtub (I'm assuming it's for old/disabled people) was completely detached from the wall. Other than that however, it was a pleasant experience.

I am writing about my stay at this hotel last evening. I was in a double bed room. The bed that I unfortunately chose was hard as a rock. In the AM, I realized it was not even a pillow top. What ridiculousness in 2019 to offer your guest such a shabby cheap mattress. Furthermore, the water in the room that I was in didn't turn comfortably warm for 5 minutes into my shower. To say the least, I am very underwhelmed by the Sheraton Needham. And the manager to whom I spoke in detail adjusted the price down by 20%. Given those inconveniences, it should have been free. Won't go there again.

We stayed this past weekend for a volleyball tournament. We did receive a nice rate. Hotel is nice and the room was clean. However, parking should be included and find it sneaky to add the charge after. We were told that we would have a complimentary buffet included but then when we showed up they said it was not included. I explained that we were told and they just did not care. Not accommodating whatsoever. I received a charge for the room right away and after we left, they charged me another $50 without my knowledge and trying to get that back. Don't think I will either. Horrible customer service

It's OK. Everything costs extra, parking, decent internet, coffee... A frustrating stay. Tough to access from the street, a winding path around the block. Parking garage is detached, so dress for the weather.

Easy to access hotel in a quiet area, clean and bright, helpful and happy staff, and wonderful breakfast buffet (not included in room rate).

I only spent time in one room at the Sheraton hotel because I as there for a meeting, but I did enjoy my time there, and from what I saw, the hotel looked very classy, not to mention they had Starbucks Coffee waiting for us.

very Clean very accessible to metro west boston very good for events and meetings.

I stayed at the Sheraton for 1 night on a work trip. I had previously stayed at this hotel multiple times with no issues, although my experience this time was horrific enough for me to stop staying in Sheraton's for life.

I woke up and found a bed bug crawling in bed with me. I understand bed bugs happen - but they need to be handled properly so they do not spread. I also know what bed bugs look like and what the signs of bed bugs are. I trapped a live bed bug and put it on the bedside table in a glass with a coaster on top so that the pest control company could see it. I called the front desk and informed them of the situation and they assured me that they would take this seriously and quarantine my room until the pest inspector could get there.

Imagine my surprise when I received this email from the manager:

"Thank you for, discreetly, sharing your concerns about a possible pest issue in your room with us this morning. We take any such concerns seriously and treat the room as if it has an issue until it s been cleared by a professional pest inspector. Our outside pest inspector from EcoLabs just completed his inspection of your room and reported no signs of bed bug activity in the room. Unfortunately, the Room Attendant assigned your room this morning, entered the room before the supervisor could pull the room from her assignments. The glassware had already been washed in the room, and he wasn t able to examine the specimen you trapped. He did report finding a carpet beetle in the room, which are harmless. At this time he s not recommending any further quarantine or action."

I checked out of my room at 7:45AM and there were no room attendants nearby at this time. Look at the pictures attached and decide for yourself if there is bed bug activity.

Even worse than the bed bugs, is the cover up and mishandling of this situation!!! Because of their carelessness who knows how many other rooms could be infected?
Management continues to deny this and apologizes that I found "a bug" in my room. It is not just "a bug" it is bed bugs. Look at the pictures. Also, upon checkout I was not offered any kind of reimbursement or voucher of any kind.