I stayed at the Sheraton for 1 night on a work tri...

I stayed at the Sheraton for 1 night on a work trip. I had previously stayed at this hotel multiple times with no issues, although my experience this time was horrific enough for me to stop staying in Sheraton's for life.

I woke up and found a bed bug crawling in bed with me. I understand bed bugs happen - but they need to be handled properly so they do not spread. I also know what bed bugs look like and what the signs of bed bugs are. I trapped a live bed bug and put it on the bedside table in a glass with a coaster on top so that the pest control company could see it. I called the front desk and informed them of the situation and they assured me that they would take this seriously and quarantine my room until the pest inspector could get there.

Imagine my surprise when I received this email from the manager:

"Thank you for, discreetly, sharing your concerns about a possible pest issue in your room with us this morning. We take any such concerns seriously and treat the room as if it has an issue until it s been cleared by a professional pest inspector. Our outside pest inspector from EcoLabs just completed his inspection of your room and reported no signs of bed bug activity in the room. Unfortunately, the Room Attendant assigned your room this morning, entered the room before the supervisor could pull the room from her assignments. The glassware had already been washed in the room, and he wasn t able to examine the specimen you trapped. He did report finding a carpet beetle in the room, which are harmless. At this time he s not recommending any further quarantine or action."

I checked out of my room at 7:45AM and there were no room attendants nearby at this time. Look at the pictures attached and decide for yourself if there is bed bug activity.

Even worse than the bed bugs, is the cover up and mishandling of this situation!!! Because of their carelessness who knows how many other rooms could be infected?
Management continues to deny this and apologizes that I found "a bug" in my room. It is not just "a bug" it is bed bugs. Look at the pictures. Also, upon checkout I was not offered any kind of reimbursement or voucher of any kind.