Sheraton Vistana Resort Reviews

Every thing good except the internet was very slow, and I wana say thanks for joanne in front desk because she was excellent with me

The unit was nice, the line at check-in was kind of long and not only did do they try to get you to do a timeshare pitch at check-in, they call during your stay and bug you at least once about it as well. Woke up my whole family.

Clean, fun family vacation. Highly recommend for family with small children. Close to everything.

Outdated and they are very rude.I requested laundry soap and they only give soap one time compliment.Not worth the price I pay.Even the manager were unprofessional.They made a mistake on hiring him .Too many sorry excuses this manager was using.i think his name was tyrone I think . Don't book your vacation here.STay AWAY FROM THIS PLACE.

Resort with building. Apartments complete. Full kitchen in every way! Including crockery pots and cutlery ... Excellent!

Stayed in a two bedroom Villa staff is friendly lots to do on the resort for the kids. Multiple pools with different activities to participate in. 5 to 10 min drive to all Disney parks 15 to 20 to all the universal studios parks. Great for large families traveling together full kitchen and washer and dryer in villas is great for clothes after pools and days filled with activities.

Great place!! We got a townhouse for a very reasonable price compared to other resorts. Customer service is very responsive.

Excellent resort, very clean units, all amenities are available inside the villas/appartments like clothes washing machine, dishes washing machine, ice machine, microwave, oven, and full kitchen tools. In addition to that a daily house keeping service is available. Very safe and quite place. The location is 10 mins to Disney, bunch of dining-in resturants are just around the corner, in addition to Starbucks and Walgreen market. I and my family enjoyed this place.

It maintains a high quality in its services, maintenance of the units, customer service, security ... I am approximately 28 years old coming with a certain frequency and always the quality is the same

The good: Good pools and spa. Rooms have the basics of what you need. Clean streets throughout complex. Good turndown service.

The bad: High pressure sales environment. Too many upsells for what I assume people are paying too much for already (why upsell on mini golf and glass arts and crafts? Take it easy on the sales. People are already paying a lot for your timeshares. You'll be more appreciated). Not so cheerful staff. TERRIBLE GOD AWFUL WIFI - SERIOUSLY FIX THIS ASAP. Jacuzzi nonfunctional in unit.

Beautiful clean and has everything you need for a fabulous family vacation

Beautiful place. The rooms are very comfortable and spacious. Very close to the parks

Locked out of room because battery died on door and 6 hours later, they still have not fixed .They said they would call security but told us it would be done six hours ago.

One of the best resort experiences ever. Well run and great staff

Extremely kid friendly, very clean, the staff are outgoing and accommodating. I would very highly recommend. As a dad of two toddlers, both girls, ages 4 and 2, they absolutely love the property. It is extremely convenient and we always have a great vacation.

Nice rooms. Huge pool. Friendly staff. Definitely recommend

This place was awful. Right from the check in the lady was not friendly. I tried asking her a question and with an attitude said, I m getting to that ... we stayed in the Fountains, which is probably their older building. There are no elevators, and building didn t seem well maintained. The shower was dirty as well as the bath tub.
Used the toilet for the first time and it wouldn t flush, called the front desk and the maintenance guy came to plunged it. Did it again and had to call once again! The shower was not working properly. It was either burning hot or when you turned it a little bit, it turned to freezing cold. Told the front desk, their response I ll make a note about that. Okay, thanks?
I would never stay here again. Even from the beginning they want you to sit through a time share thing even though they say it s for points. I wanted to check out by the next day but was busy running around. Not sure how they got good reviews...

They allowed us to drop off our bags before check in so we could go to DisneyWorld. They helped us unload our car and later delivered the bags to our room when we returned that night. The rooms themselves are very nice and clean.

Staff are very friendly. Several restaurants in the resort. Free WiFi throughout the resort. I can't think of anything negative to say about this place.

This resort is very convenient to all things Disney and not far from Universal. We were impressed with the modern vibe of the decor in our 1-bedroom unit. We were very close the pool in our condo area (and there are more than 1throughout the property) and enjoyed heading over early to secure a couple of chairs in the shade. You can order food and drinks from your pool chair or walk to the poolsude restaurant. We were also pleased with guest services. The first unit we were assigned to was in a remodeling area of the property. We went in the room to the noise of powertools and so forth oudide our door, plus we were right on 535, a major road with very heavy traffic. There was also no luggage cart. We hopped back on the car and returned to guest check-in to request another unit. They were very happy to accomodate our request and also provided bell services to help us get our stuff into the unit. We had a wonderful, relaxing week!

Gorgeous resort as you'd expect, just a little limited during the pandemic, especially on cooler weather days. The restaurants open late and close early... But at least there's lots of local choices outside the resort

Top notch hotel, clean spotless excellent experience. Very thankful

We have traveled to Orlando several times and this resort is excellent, within a gated community less than one mile from Disney. The amenities of the rooms are quite complete and and accommodating for families. Some have hot tubs on screened porches overlooking private lakes, other rooms have whirlpool tubs in the master suite. Complete kitchens and you can order food to be delivered prior to your arrival.

Visited today to drop off some products for the marketplace. It was extremely clean and the staff were super friendly. I love how great I was treated!

Housekeeping is terrible
Left Bins In the Sink with no bags
Toilets were disgusting
They left tissues on the floor
And Powered on the dishwasher with no soap

Big place, good pools, nice accommodation, close to Disney springs, but you need a car to stay here, not within walking distance to much

Good place to stay. Slightly confusing because it's big but good

Their aggressive sales strategy is a major turn off.

Probably the most family-friendly place I ever stayed lots of pools and playgrounds plenty to keep the kids busy

I have already come to these hotels in Orlando twice and I would stay the third and fourth I love the apartment type hotels with beautiful and clean pools of water jets

The apartment is spacious and beautiful. Very tasteful decoration, well equipped kitchen, bathrooms and excellent rooms. The resort is large and well maintained as are the pools. The only bad thing is the service and attention to the apartment, no cleaning, replacement of toilets or change of towels, do not clean the extra you pay extra. Breakfast and entertainment inside the resort is not included, everything has to be paid extra. That is unfair compared to other hotels

They need better signage and the map they give is unclear.

I stayed for a week and I absolutely loved it. The 3rd floor villa I stayed in had no elevators.

Unit was dirty, no attention to house keeping. Opened the microwave and found big pieces of food.Also hairs in the freig and sinks. In the second bedroom was a candy wrapper on the floor.
Our unit was on the third level, which was nice being no one was walking over you. Although there was No mention that we had three flights of stairs to climb. No elevators! My luggage was heavy and cumbersome.
So glad we didnt being our older parent.

When they gave us the room number they gave us the wrong room number. They gave us a 3 digit room number yet only have 4 digit rooms. Also they sell tickets to different places. Went to but tickets for Universal Studios And they said they were cheaper bit actually were about $20 more.

Excellent time with a large group. I can't wait to return. The pools are incredible, the entire resort is very clean and well maintained. Loved!

Great location (minutes from Disney, tons of restaurants, shopping), friendly staff, clean rooms & a beautiful property. We stayed for a week and are looking forward to returning in the future!

Obviously anytime you are looking for hotels it s common to feel somewhat unsure. From the moment we stepped foot into Sheraton we were treated amazingly! Granted this resort is not far from Disney so one would expect you d get good service. But Eric and Veronica went above and beyond to make sure we had everything we needed and more to make our stay the best! I m excited to spend the week here!

This room is very good. Super clean. The room is elegant.

Would come back to this spacious resort with many building GS and compound da but all close to each other do you can hop around the pools fir a swimir entertainer and markets as well as,barcabd grills....

Thoroughly enjoyed my stay while visiting Disney World.

Always a nice place to stay. Clean environment, friendly staff really close to highway 4/disney. Been here multiple times and the experience is generally consistent. Some properties are nice than others though....

We just spent two weeks at this resort. We are owners and have been for 30 years. This was the first time I felt that the unit was in need of updating. Mattresses and pillows should be first on the agenda. Kitchen appliances are tired (fridge had to be fixed the day we arrived). The garburator was broken and had to be repairs and there was a leak under the kitchen sink which was promptly repaired by replacing all the piping. We stayed in the Fountains and felt that the cleanliness was not what we were used to. Dust was evident on the night tables, dressers and headboards. Glass doors and mirrors had little fingerprints all over them ... which is great to know little ones are enjoying the resort. Only takes a minute to wipe down glass though.

The shower in the master bedroom should be taken care of .... either very cold or very hot .. no in between. I would not allow children to use it for fear of scalding. The toilet in the second bedroom was not adequately cleaned

Couch in living room should likely be replaced, starting to wear. No one slept on the pull out so it s comfort is unknown.

Carpets could use replacement and I would highly recommend doing so with laminate flooring. More and more resorts and hotels are going that route. It is certainly easier to clean

Having said this, we still feel that the resort is wonderful. The staff is excellent from check in to resort activities to housekeeping. We had need a few times to have extra towels and bedding as well as replenishment of some kitchen utensils and Rapid Response Housekeeping was there within 20 minutes

We will return and hopefully see some improvement.

We stayed 2 nights over the weekend and even though the hotel seemed packed there was never a noise problem or any trouble sleeping

We've stayed here several times, it's always comfortable and makes for a great place to stay. It's really close to the theme parks which is great. It's an easy rude to lots of great doing and eating too.

Spacious and comfortable apartment just has to improve the cleanliness because it had ant all very good

This is a very old hotel and has an old smell. My room would not cool down enough and was humid inside too

We have been owners her for the last 20 years and have always enjoyed staying here.

Well appointed villas. Beautiful grounds. Many activities.

The 2 bedroom villa is wonderful and it has updated decor and a very nice style! Beds are very comfortable! Ordered food to be delivered from the tiki restaurant last night, my only suggestion is its probably better to go in person so its fresh, fries were cold. Staff was friendly over the phone. Check in was ok, long lines, you check in then they bring you to the time share desk (concierge) to get your parking pass, that's when they try to sell you stuff if you tour the property. Walked the property today ourselves, pools look nice, plus they have basketball, tennis, gameroom and more. Went to the market they have, the breakfast sandwich was great! Nice little market, it has everything including gifts,grocery, alcohol, etc. So far I think this place is a great value and very nice!

This was a great resort, with lovely staff. The amount of pools certainly kept the place very interesting.

Nice rooms and pool. It s just a bit confusion because there are like 3 different ones so you may end up at the wrong entrance.