Sheraton Suites Orlando Airport Reviews

Very good customer service, clean and has several services (PC / gym / restaurant)

For a Sheraton, I was disappointed. We ask for a room with 2 beds and a handicap shower. When we made the reservation, we were told we would be accommodated. Arriving at the hotel, we were told none of the handicapped rooms had 2 beds. This was unacceptable! Finally, they gave us a roll away. We asked them to make it up. Came back a few hours later and they had made up the sofa bed. Taking up a good portion of the room. With great effort, we made up the roll away ourselves. There were other issues with not enough towels and other accommodations. They did compensate on the bill when we checked out. But we were very disappointed!!!

Everything was good except the wait time to get picked up by the hotel transportation.

Our room was spotless and the bed was very comfortable. The dinner service was slower than molasses. Neither my wife nor I liked our entrees all that much. I did appreciate the complementary dessert the front of house staff provided but it should not have been necessary. We would stay there again if we had an early morning flight but we would have dinner somewhere else nearby before returning the rental car.

Staff was friendly, food and drinks were great, pool was really nice and the rooms were exceptional. I'd love to stay there again

Horrible!! The biggest ripoff ever. I will never stay at one of these hotels ever. Staff was for the most part rude and hard to understand. Had to pay for A LAME breakfast $30, even though my confirmation said it was included. And they charged for parking.

Love this place. Clean all day. Will always go back.

Location is not too far from disney and universal. About a $20 uber ride. Totally worth the stay!

worst hotel ever there was coachroches in my food please fix this now i damand tjissss

Excellent stay after a late night flight. Friendly staff and clean room.

The pool is really nice and it's a quick and easy way to get to the airport

Overall great stay. Wonderful pricing during our stay $108/night.

Two rooms, clean, updated. Even though it is close to the airport it is not noisy. Plenty of parking as well.

Would be nice to have the spa/hot tub working.

Reason I left 4 stars vice 5 is because breakfast selection was poor and strongly feel Marriot Bonvoy should add stay options (like the Hilton progrsm) to include free breakfast or waters. Additionally being a gold elite member, we didnt recieve any extras or preferred room so that was disappointing.

Overall stay was good and would recommend staying here.

Overall, this is a nice hotel located very close to MCO (about a mile & half north); rooms are surprisingly attractive, with large flat LCD TVs in both the living area & bedrooms (including a ton of HDTV channels + nearly all Showtime channels imaginable). Thumbs up there. Also, the staff is very friendly & the breakfast buffet was pretty good. The fitness center is sufficient and has enough equipment to get in a solid workout. Though, there are a couple of significant observations that cannot be overlooked:

-The room smelled "damp"; in other words, it felt like there was an excessive amount of air moisture in the room, leaving a bit to be desired for room comfort.
-Considering how much traffic this hotel gets, there should certainly be better (more) lighting outside near the parking lot area, including the pathway leading up to the hotel driveway. I was surprised at how dark it was at night. Would NOT want my significant other(s) walking through that parking lot alone. They have a security guy who walks back there occasionally, but lighting would make a world of a difference.

Overall, I would probably stay here again in the future, but it wouldn't be the first on my list.

Great service, large room, good shower head. Didn't really get to use the couch, but the bed was comfortable.

Long wait at the counter for coffee, need to expedite service.
Room was large, clean, and well laid out

I loved my stay her right from check in to check off. Everyone was friendly and helpful, I felt like everything was spotless and very clean. I would stay here again!

Older hotel. TV in main area was not secure. Guide and menu didn't work. No fridge. Staff was nice. Area is good for an airport hotel.

I stayed with my family on a Caribbean cruise. The service was good and the room was large and comfortable!

It's definitely nice but bed is not comfy. The two most important thing in any hotel is bed and location. In this case it's the bed that is lacking

Great service great rooms. Shuttle service to the airport was a huge plus

Room was very nice. 10 dollars a day to park however...only spent one night but it was very clean and accommodating

Ok hotel, not the cleanest place in Florida. Decent beds, ALOT of airport noise.

The rooms were ok the staff also friendly. Rested, we were able to start our trip to New York the next day.

The pool and hot tub were beautiful and accommodating, while the room was comfortable and lovely. However, I DO wish there was more parking by the main entrance. Overall, I would stay here again.

i really like it!!!! A confortable room and front desk was very friendly!!!!!1

We stayed here with our two large dogs when we lost power during Hurricane Irma. The hotel is nice, rooms are all suites with couches and a desk/work area. The staff is amazingly friendly and kind. Very accommodating and dog friendly place. Will definitely recommend in the future.

Wonderful Hotel wonderful staff, Nexus Suites park with a lake that is lovely to go run or walk around in the morning or evening

Thought the place was great we're going there next weekend we had problems with her cable people came in and took care of it right away very nice clean recommend it to anybody

Staff was friendly. Room was clean. All you can ask, really.

Had a suite. Room was big but could do with being updated. Beautiful location near the lake. Could hear a few planes in the night but nothing major.

Have nothing bad to say about my stay. It was amazing and will go back.

It was ok cuz some person pulled the fire alarm false alarm they pulled it for no reasons 2 times but it is great after all 3 stars

Great staff, clean rooms and transportation from airport to hotel.

The hotel staff was very welcoming. They greeted everyone with a smile. The room was very clean and the beds were extremely comfortable .

My friend and I won a two night stay here and we had a great time. The room was very comfortable and I liked how they had a mini fridge. The service though was what made it for me. When I went to check out, there was a problem as the company who gifted me the stay had not prepaid and I was being charged for the stay. Cassie at the front desk was so patient with us and our situation. She talked on the phone to the business for us, sent needed forms to them and handled the situation all while helping other guests. I just wish I knew how to contact the manager here so I could commend Cassie for how great she was. We would not have known what to do without her.

Fantastic hotel , the suites are georgous and the service is impeccable. Congratulation.

I had an enjoyable experience here. The suites are clean and the staff are very helpful and professional :)

Very clean and quiet hotel. Short distance to airport. Transport. A varied breakfast.

Great place. Great Staff. The room was larger than I expected with a great bed I didn't want to leave!

Very nice and comfortable room with a living room and separate bedroom. The beds were comfortable and the pillows were amazing!

Close to the airport, offers free shuttle to and from the airport, nice surroundings...

Place is improved after Marriott acquisition. Elite membership from Marriott carries over to SPG. Restaurant choices are good, but they can improve their offerings. Courteous staff at concierge desk.

Good and well located for those who want to stay near the airport

The suites are cute. Pool is very cool. 2 in one. The Jacuzzi was cool. These guys are solid gold...they were open today.During Hurricane Irma! And tomorrow...lord willing.
I applaud the workers there.
My ass flew out this morning. Lol
I couldn't turn down a free airline ticket out of a hurricane!? Sheraton staff were great.

I absolutely loved my stay here! The staff were always very friendly and the room was amazing and very clean. Unfortunately, I didn't get a chance to take a dip in their indoor/outdoor pool, but it looked so nice. The courtyard is also a really nice area to walk through. In addition to these things, the food here is off the charts! I would love to stay here again!

Great service and friendly staff. Helped me out with even scanning documents that I needed. Rooms were suite style she very spacious. No concierge lounge was available which was a little disappointing.

Courteous, efficient staff, clean rooms and beautiful views. Overall outstanding experience!!

Nice hotel and comfy beds however hotel housekeeping is very noisy in the halls. Air conditioning shuts off and room gets hot during the night.

Really nice place and love the proximity to the airport

This hotel experience was top notch, the service, staff and room was amazing.

5 stars. I could relax really well there. Staff was very nice.

Decent hotel with a really good restaurant, had some solid food here during our stay.

Just to let everyone know it looks like a nice hotel with great rates....but they failed to inform us that both pools would be down for renovations during our stay until it was already past the cancellation time. I would rather eat the cost of the room than be without a pool in FL all weekend...

Love this place clean great customer service no problems when I stay here

Great location for our needs...affordable..nice size room...pet friendly!

Wonderful staff. Nice bright environment and very recently renovated restaurant, bar lobby etc. Recommended!

Great staff, exceptionally clean rooms, well maintained, convenient airport shuttle

I only went for an event and it was such a great experience friendly staff and clean.