Sheraton Maui Resort and Spa Reviews

Beware of strike and avoid if you can!
My wife and I stayed at the Sheraton for our honeymoon last week (10/30-11/2). We were shocked when we arrived at the resort only to find the entrance blocked by a picket line of striking workers. Upon checking in, we were notified that all hotel staff (housekeeping, restaurant workers, pool attendants, etc.) went on strike several weeks ago. Regular housekeeping was not offered, and the restaurants were open for extremely limited hours. We cannot believe we weren t notified of the strike in advance it put such a damper on our honeymoon experience.

Here s what you can expect if you stay here while the strike is ongoing: 1) minimal to no on-site dining options 2) Housekeeping service only upon request 3) No bar service anywhere after 6:30 pm 4) No poolside food/beverage service... With the restaurants closed, the resort has no atmosphere and feels like a dead zone. We stayed several nights at a resort in Wailea and enjoyed having a cocktail in the lounge while taking in live music and the atmosphere. In contrast, at the Sheraton, upon arriving back to the resort from dinner (because you have to go off-site), you ll find yourself returning to what feels like an empty resort and have no options other than to retreat to your dark, unhousekept room. But at least you can get your own towels and soap from the stand (see pic)!

I will give credit to the workers who were somehow managing to even keep the resort open (evidently they were all managers) they were working hard, but appeared to be overworked and tired out. Upon commenting about our experience and disappointment about not being notified of the strike, we were given a slight discount on our room, and they waived parking and the resort fee. The discount nowhere near made up for how our experience was altered. In hindsight, had we known this was occurring we absolutely would have stayed at a different resort.

Beyond the strike, our room was dated. The bathroom appeared to have some more recent cosmetic upgrades, but the bed/living room areas were outdated and the carpet was worn. We paid a premium for a deluxe ocean view room, and while the view of Black Rock was good, there seemed to be many other better parts of the resort much closer to the pool area than we were.

On a positive note, the best thing about the resort is undoubtedly the beach and location to Black Rock. The grounds and pool area were well maintained and nice to enjoy. It s also not a far walk from the shops and restaurants of Whaler s Village.

Be warned of the strike we would absolutely recommend finding an alternative option! Even if the strike wasn t taking place, I m not sure we would return again until the rooms get a refresh. We still find it unbelievable that they didn t inform us of this ahead of time!

Perfect location, ocean view room, all about this place

The hotel is on a beautiful oceanfront property, the pool area is very nice and all the food that I've had is very good. The rooms are a decent size only downside for me was there is little to no drawer space in the room I was in, so my wife and I could not completely unpack. Our room was a beach room on the first floor so sitting on the balcony was very nice with great views, now I don't know if this is because we were in the first floor or not but the room had a bit of an ant problem, almost every time we went in the bathroom the would be a couple ants by the sink. But besides these issues the whole experience was a good one and I would most certainly stay here again.

Although the resort is very pretty and in an excellent location, the resort fee, wifi charge and valet charge of $70 per day is ridiculous.

Beautiful hospitality from check in, [front desk) bell desk & valet boys & housekeeping

Right next to the cliffs. Great location and views. However quite pricey

**Worst possible HONEYMOON experience**

I paid $3,000.00 up front for 5 nights. Best room available. No communication whatsoever but upon arrival, found the entire facility on strike. No restaurants, no room service, not once were our rooms cleaned. Because I prepaid, was not able to change hotels which I wish we could have. All the beach rentals were closed as well. All day long from the beach, pool, and our room, all we heard were the 30+ protesters banging pots and pans and yelling through bullhorns.

If I could give less than 1 star I would.

Completely drained any and all romance from our honeymoon.

Planning on having my lawyer back in Houston getting my money back unless management contacts me directly. Will update my review once complete.

Staff was friendly, and I never felt like I waited for service. The room was beautiful with great views.

This is a beautiful, quiet hotel with great views, pools, and beach access. The staff are friendly and welcome, and have been helpful in recommending local spots for food and activities.
I'm looking forward to returning to this property and enjoying another relaxing sunset on the beach.

We didn't stay here. We just went to the laua. It was very hot & in the sun for a while. After sunset, it was better. It was a great fire show & great food.

Was a great to stay. Strike was going on but hotel was great. Stayed on the end near bluff of Black Rock

Not eco-friendly. The resort doesn't use real plate or silverware for room service or at the outdoors bars, touting the garbage as 'eco-disposables' but they don't have composting bins so it's all going into the trash and to landfill. The spirit of the island weeps...

Beautiful beach setting, very clean even with the construction. Staff very friendly

Staff was friendly and hotel was clean. Snorkeling right off the beach was fantastic. The black Rocks attract great fish.

Just didn't feel like a Sheraton or spg property . Something was off.

Absolutely amazing resort. My wife and I stayed here on our honeymoon. The food was good. They have the best beach to go snorkeling

Terrible service, outdated rooms which I can live with its the rude demeanor I have a problem with

This place was great. Customer service was top notch. Location was perfect for snorkeling black rock.

Nice beach, walking distance to restaurants and shopping. Room was small and felt a bit lacking in amenities.

This was our first trip to Maui and it's clear this was one of the first major resorts in the area. It's in a beautiful location and spread out much more than the other close resorts. The grounds are well maintained and there's plenty of areas to find privacy. The hotel is currently under renovation but they do a great job at no letting that interfere. We were there in early Feb so the beach area was very small. So small they don't put the chairs and cabanas on the beach. They said this will change in a few months and the beachline comes back for the summer. Overall, the experience was good and we would stay again.

Nice resort with good amenities. Restaurants are expensive though but that's par for the course for that area.

My favorite Sheraton. Has a boutique feel. Nice pool. Fun outdoor pool bar. Great fish tacos. Bean bags in the pool for floating. Decent happy hour (only drinks).

The best thing about this hotel is the easy access to some great snorkeling, within walking distance. The breakfast was fabulous and you can walk to several beach front restaurants. The room was ok, check-in took longer than expected, the room wasn't ready although we arrived after the check-in time. They have a spa area you can use if you want to enjoy the beach and pool and have already checked out.

Very nice hotel to stay. Very clean, friendly staff and very helpful. We love to stay here and next trip will come back to this hotel. We recommend it to all friends to stay here. We and two of our sons with their families and two other friends and their families are staying in Sheraton hotel, and every one is happy. We all would like to thank Sheraton hotel and staff to make our family vacation joyful.

Room 2222, you cannot legally build this close to the ocean anymore. The view is spectacular, the pools are wonderful and well maintained here. The morning and evening walks along the ocean on the walkway are awesome and the sunsets here on Wailea beach are some of the best in the world. Can't go wring staying, only problem is leaving.

Beautiful hotel, lovely views and good service. The deluxe ocean view rooms are spectacular. The pool is not the best on kaanapali (Hyatt's are) but it's still a really good and large pool. The snorkeling off black rock is one of the best locations for snorkeling anywhere in West Maui.

Everything's been fantastic even though most of the workers are on strike. The hotel management has been very accommodating and has compensated us extensively for the inconvenience. I would definitely recommend this Resort.

Hotel has an amazing view. It was under construction but still an unbelievable experience

Beautiful grounds but the rooms are a bit outdated.