Sheraton Frankfurt Airport Hotel & Conference Center

Sheraton Frankfurt Airport Hotel & Conference Center Reviews

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Great for conferences. Good food, very good coffee...

Great for conferences. Good food, very good coffee, friendly, dedicated staff. At breakfast with I expect more fruit at the level than the generic hotel-fruit salad. Unfortunately, very long waiting times when checking in and out at peak times. Rooms are fine, beds very good, cleanliness tip-top.

The most convenient hotel with the airport. Unfort...

The most convenient hotel with the airport. Unfortunately the service level is low. Rooms have been renovated but even the suites are still like 4 stars only. But than again you don t stay long there so rbe location makes it.

Restaurants are ok but not first choice.

Clean and comfortable, the airport passes the pede...

Clean and comfortable, the airport passes the pedestrian passage for 5 minutes to reach the checkin counter. The only thing to be discerning is that the room refrigerator has to be prepaid for 50 euros to open.

The hotel is conveniently situated with terminal 1...

The hotel is conveniently situated with terminal 1 of Frankfurt airport. However the wifi was completely unusuable in my room, cutting of every few minutes, internetting like it is 1992. I stayed a few days, except my complain about internet was said to be my devices, which they were not. The breakfast had a decent selection, however no omelet but the powdered-scrambled egg version, not what I expected from sheraton. Overall not a bad choice, but room for improvement.

Checked into the Sheroton hotel due to delayed fli...

Checked into the Sheroton hotel due to delayed flight which resulted in me missing a connection flight. Everything went smooth and I was given a key to the room only to realise it was a disabled room. I decided to go back to the reception to try to ask for a regular room and all I could get out of the receptionist was that the hotel was fully booked, when it clearly was not. Terrible customer service. I would not recommend.

Totally incompetent check-in!

Totally incompetent check-in!
Check-in was very unprofessional. When I asked at check-in if my husband had included breakfast in the reservation, the lady said no. So I didn t go and have breakfast , but I was charged for it anyway. When I asked them to refund, they didn't reply.

In addition to the wrong breakfast information I experienced the following:
1. My husband had made the reservation for me, and the lady just refused to check me in. I had to sign up for a Bonvoy account before she even proceeded with the check-in. We hadw never experienced anything like this throughout all our travels.
2. After I ve signed up for the program, I never got a confirmation email. They pester me with advertising now, but as I don t have a member number I can t even get an online account or update communication preferences.
3. During check-in, I asked if I could book a massage, the lady just said I had to call from my room and when I did, no one answered.
4. And finally, to hide the one and only USB slot in the room BEHIND the TV is really not convenient.
The room was clean and quit, though.

Rooms are clean but basic and tired. Staff I found...

Rooms are clean but basic and tired. Staff I found to be not very helpful and somewhat grumpy. It's fine if you need to be near the airport, otherwise it's a fairly soulless expensive place to stay.

Hotel is amazing but I simply can t say the same a...

Hotel is amazing but I simply can t say the same about some of the staff (with the exception of Melanie, a consierge who graciously accommodated a group of over 20). We were stranded in Germany for multiple days, with the Sheraton being our only viable option for lodging. We were accommodated by Melanie the night prior to our flight, but in the morning we were greeted with a newer, much less satisfactory staff. Greeted at 6:30 in the morning with a condescending tone was not an excellent way to start our trip. Excellent hotel with an extremely convenient location, but overall has a horrible staff. Melanie deserves a promotion!

For a 5-star hotel, I would have expected that the...

For a 5-star hotel, I would have expected that the Wi-Fi is inclusive. The service at the check-in counter left a lot to be desired. But the staff at the luggage service were very courteous and fast.

Very large, good to stay there if you are going to...

Very large, good to stay there if you are going to fly from FRA early in the morning. Not that good if you like to spend your time outside. The hotel is surrounded by airport infrastructure and autobahns.

We missed our connecting flight in Frankfurt and s...

We missed our connecting flight in Frankfurt and stayed there at the invitation of Lufthansa. The voucher included a bed and breakfast and a meal for 20, - . The "supply" in the sep. Dining room, table setup and atmosphere on the level of canteen or FDGB holiday home / package holiday country category 2. Will probably avoid this chain in the future on business trips.

Here we only visited the cafe in the lobby. If you...

Here we only visited the cafe in the lobby. If you want to meet with business friends in the vicinity of Frankfurt am Main times without much effort that is certainly a good option.

Great location and amenities. Love the rooms and t...

Great location and amenities. Love the rooms and they have a full sized bath tub, which is always welcomed. Easy access to everything, especially the trains and flights, which makes it really convenient. Would stay here again.

More

Kind...

Good hotel in Frankfurt airport. When you travel b...

Good hotel in Frankfurt airport. When you travel by train to various destinations and come back for Next day early morning check in at airport, it is very convenient to stay here. Truely star hotel. Has a good breakfast restaurant.

I met the hotel due to a conference and can say th...

I met the hotel due to a conference and can say that it is well suited for this purpose. In addition to a large room, there is also rest corresponding number of small rooms. The rooms are well equipped with ribbons.

The service and meals were very good.

For short stays, meaning hours between flights, be...

For short stays, meaning hours between flights, best location (better than Hilton), very functional and clean. Internet fast. Have only tried breakfast at the lounge, which was good for a lounge. Staff very friendly, more than average in Germany for sure.

Top airport hotel in close proximity to the termin...

Top airport hotel in close proximity to the terminals of the Central European air hub Frankfurt am Main. Direct access to the airport, generously equipped comfort rooms with optimal sound insulation. Whether for business or pleasure on the road always an optimal recommendation for a good, well-kept place to relax and unwind.

The staff are unfriendly and unprofessional, for t...

The staff are unfriendly and unprofessional, for the price we paid we only got 1%, I do not recommend it. The room was not clean, we had problems with the elevator, the security was unprofessional and did not speak English, after checking ID and passport , because the key not working, the security spoke to us in some language that was not German or English, he refused to leave the room !!!!!! Unprofessional at all. No one cares .

Not worth more than 3 stars. Clean, noisy, 32 /day...

Not worth more than 3 stars. Clean, noisy, 32 /day for breakfast, no free wifi, close to the airport and public transportation. I've been on budget hotels with better experiance. Only the sportsbar staff is worth 5 stars.

From the outside it does not look really nice, but...

From the outside it does not look really nice, but as you know, the inner values count. Spacious and nice rooms. Bathroom modern furnished. Windows are soundproof, air conditioning can be switched off. In the closet is a reasonable iron and board. For one or the other business night certainly well suited.

Rating room 6005, window towards the runway.

Much better than expected. I wasn't expecting much...

Much better than expected. I wasn't expecting much from an airport hotel but everything was very good. My wife and I were upgraded to a very large suite with SPG platinum. The bed was very comfortable and we did not hear any noise at all from the airport. The club lounge was also very nice.

Good

It is possible to connect directly from the Frankf...

It is possible to connect directly from the Frankfurt airport terminal, but if you take a large bus for a tour, you will not be able to get in front of the entrance and you will need to carry a suitcase from a parking lot more than 500 meters away.

I was in a bind at 2am, and the front desk attenda...

I was in a bind at 2am, and the front desk attendant was extremely kind and helpful. The "day room" I received was quiet, comfortable, clean, and large. It was like a mini retreat in an otherwise horrible situation.

We had a night at the Sheraton. Check in was very ...

We had a night at the Sheraton. Check in was very quick, very friendly staff. Room very good and very clean. Actually there are no complaints except for a small thing. Starbucks should have opened at least until 10 pm, as many guests like to have some coffee The breakfast is very good, but also for a Sheraton overprice for this price you can not eat so much.2 things we really liked, the access to the terminal 1 and the train station as well as the Davidoff lounge especially for the smokers We like to come back to the Sheraton.

We were booked by Condor for one night for free as...

We were booked by Condor for one night for free as our flight was postponed to the next morning. Nice clean room, large bathroom with toiletries. The free small hot buffet for the stranded Condor guests was also delicious. Really great

Nice

Overall the room is still full, living in a kingsi...

Overall the room is still full, living in a kingsize double bed
The TV remote control is a bit difficult to use. The room is equipped with a capsule coffee machine. Coffee and tea can be used, but people who have never used it may want to study how to use it. It is better if there is a description of the instructions.
The bathroom bathtub has two shower heads that can be discharged at the same time. The amount of water in the bath is very enjoyable.
There are a lot of buffet breakfasts, this is a little amazing for me to dig my own honey.

Stayed here a few times. Can t beat the location....

Stayed here a few times. Can t beat the location. Rooms are a shade above average for an airport hotel (which usually aren t great) and the restaurant is pretty good. For some reason check-in line takes ages; skip the line and use the mobile checkin app.

The hotel takes advantage of its perfect location ...

The hotel takes advantage of its perfect location directly at the international airport Frankfurt am Main to simply earn money for an overnight stay of two persons. 250 euros for a room one night in a normal room with a double bed seems very inappropriate to me. In addition to that, of course, there are 25 euros per person for a very rich and very good breakfast buffet, which will be so fast and the quality will not be so fast.

For just 100 euros more per person you get, for example, a week luxury holiday in a hotel with much more spacious rooms with return flight in Hurghada.
And all inclusive.

If I do that again, then this hotel will definitely not accommodate me.

Sheraton Frankfurt Airport Hotel & Conference Center

Sheraton Frankfurt Airport Hotel & Conference Center

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