Sheraton Atlanta Hotel Review

Very nice hotel. Friendly, great service. Location is super! In the middle of the city. You can explore on foot. Good accommodations. Fair price for the room.

The location was awesome as well as the view from the hotel

Noisy rooms, traffic! Pretentious concierge and ridiculously inconvenient and expensive parking.

Had a great stay here! Room was clean, bed was comfy, staff was accommodating and the amenities were up to par. For the price and location you really can t beat it. Just be warned though, if you are using

Location downtown easy walk to any sport event nfl ,college football, and mls games . Coke museum, aquarium

I attended Dragon Con and the hotel looked amazing, the associates we're extra helpful. (Especially when I was lost). But... There were several cockroaches in the grand room.

Regular Sheraton Hotel. Didn't get breakfast because we had provided one at the conference. Room was really big with 2 big beds and really comfortable mattress.

Comfortable beds, good showers, reasonable rates. Great customer service.

Always a great hotel. Though I only visit during dragoncon, the hotel staff is extremely accommodating and always polite.

It's hard to work during such busy times but everyone went about their day with a smile on their face.

Great location, convenient to downtown. Nice rooms.

Overpriced room service, and low quality experience overall. Wouldn't recommend it if you want to enjoy your stay.

I've stayed at the Sheraton every year for an annual convention, and my experience has gone downhill so much that I won't be staying with them in the future.

Last year, my room smelled strongly of cigarette smoke. When we complained, they sent housekeeping to spray the carpet with a deodorizer, but that only made the room smell of cigarettes AND air freshener. Upon telling guest services that this did not solve the problem, we were told that they had nothing else to offer because the hotel was sold out and we had to live with the smoke in the room. We ended up sitting in a friend's room for hours while running the a/c on High with the door open, just to air the room out enough to make it livable.

This year, my reservation was not placed correctly. I requested three nights, per the three night minimum. But on checking the reservation later, I found that they only reserved the first two nights. I called to get the reservation changed and was told that there were no other rooms and there's nothing that can be done. I later called again to cancel my reservation altogether and was told that it was nonrefundable by both Sheraton's corporate guest services desk and the location itself. Although *no*money* has been taken from my account yet and there is *nothing*to*refund*, they will not cancel the reservation. However - surprise, surprise - they said that now they have plenty of other rooms and could definitely add on that third night I had wanted before. (At this point, an extra night in this hotel is certainly not something I want.)

Ridiculous and unreasonable. Spend your money somewhere else.

Great service, quick visit, but was absolutely crowded with some HS organization. Thankfully the place is large and the kids were (semi) behaved

Nice hotel. Comfortable beds. Great customer service.

I did like the service from the staff, however the furniture in the room was damaged upon my arrival and only one of the two elevators worked during the duration of my stay which was a inconvince.

I spent four nights at the Sheraton Atlanta and received excellent service from a professional staff that was led by the manager, named Josh.

I highly recommend the hotel based on this wonderful experience. If you are coming to Atlanta, you can trust the Sheraton and this great team.

We did not have a positive experience during our stay here.
They did not have the "Deluxe" room reserved for us so they put us in a "traditional room." Said they were going to "take care of us!" Agreed to lower the parking rate to $10 instead of $30 (turns out, free parking was supposed to be part of our package) and give us access to the "Club" on the 12th floor.
After checking in, went to our room. When we opened the door, we saw that it had not been cleaned (see pics attached - sheets and towels on the floor, old pizza boxes). Went back to the front desk and explained the problem (she apologized, gave us new room and two free breakfast coupons). That evening, we wanted to try the "club." However, the key would not give us access so we just went to the regular bar.
Next morning, we woke up to the sound of hammer drilling on the building and the sound of a person yelling like crazy in a room somewhere around us. The drilling and yelling both continued for about 20 - 30 minutes.
Left for the day and returned late in evening (around 10:30) and the room had not been touched (we did NOT put the do not disturb sign out). Bed was not made, no clean linens for bathing... Called for new linens which were delivered promptly.
The positive - The second room we got was as I expected. Clean and comfortable.
Overall, the service was the worst I've experienced in a long time. The people were nice and respectful, but just terribly run hotel.

Stayed four nights on business. Good check in. Room is none too big but nicely appointed, comfortable bed, clean, and a desk and chair set up that actually works. They followed up on how the room was as well. I'd happily stay there again.

Didnt like the bathroom in the room and the rooms are far

The meeting space was nice. The breakfast and coffee bar was good too.

Very bad service our room keep jasmstop work 3x &the help think we suppose to meet.themnat our room ALERT we can't get to club lever

In town for a conference and had a room in the north tower. The room was clean, but showed it's age. A colleague's room reeked of smoke.

Anytime i visit Atlanta it s a must !!! I will not book any hotel ...perfect location for different restaurants ,bar, pubs etc . The hotel is very clean, staff is polite & professional, helpful.my room was CLEAN, the sheets CLEAN!!The overall experience was amazing !!! Thank you so much for having us!!!!!! #guessforlife

Nice Hotel just the Parking Is A No No!!!!! Got To Cross A Street For Parking

The management and staff were so welcoming. Always a good morning, how are u, may I help u? U want find friendlier people. Carmen, Sharon, Officer Marshall thank u for the hospitality! After my car was broken into, they were so forthcoming. Now that I'm home, I called to speak to security and they have now hung up on me 3 times!

Went there for a an old school social event, and I had a good time!!

New management has been bad abouting contracts with our event

It has a beautiful atrium pool area a mist must see

Has a Starbucks inside...Clean. Nice place for socials

Nice rooms, but the cleaning people didn't do a very good job. In-room dining was great very nice people. Great location in downtown Atlanta. You can get pizza delivery here.

They check us in next to construction on 4th fl. We called Reception and they told us no there is no construction. We have a video to prove it. Will send to the management. I feel that the Sheraton brand is tarnished. That location is full of people smoking drugs and homeless outside as one turns the corner. The food at the bar/resto is just okay for a southern place. Breakfast isnthe same even after 1 wk. Staff is okay perhaps not happy. Rooms needs some upgrading. Stayed because work put us. I wont stay if I have a choice. Monopoly.

Very nice hotel. Clean and quiet, and located at a convenient location close to several famous places for sight seeing, such as Georgia Aquarium, CNN Studio, World of Coca-cola, and Centennial Olympic Park, and you can walk to any of those places in 15 minutes. Food is very expensive as you can expect in hotel's on-site restaurant, but there are several restaurants near by, so if you want to save some money on food, you can eat there. Also Peachtree Center is literally across the street so it's convenient to shop in the centeror take the train to visit around.

Good clean rooms and relatively inexpensive for downtown Atlanta.

Unbelievable that a hotel this large and with nationwide recognition is so inept at getting people checked into their rooms. Our conference was on the hotel calendar for two years. The attendees were registered and rooms paid for in advance, yet some groups did not get their room keys until midnight. Some students were given keys to already occupied rooms. What a nightmare registration has been. The employees in every other aspect have been extremely helpful and accommodating.

Great hotel with clean rooms and great banquet hall.

Great room, king size bed but no minifridge, okay view. Very spacious with separate living room. Very clean. Terrible tv selection & no dvd player

The staff @the Sheraton were professional and I would visit this place again in the near future.

Old School Saturday was nice; Just staying at Sheraton Atlanta Hotel was so so nice,Service from the front desk to the room services.

The hotel staff seems to be struggling to provide good service, even though the new ownership seems to not care about repairs or general upgrades to old equipment. Kind of disappointing for such a pretty place to fall into dark

There is a convention here and you have one bartender and one waitress??? I've been waiting 30 minutes on a bloody Mary!

The Sheraton hotel did not honor my reservation. I checked in the afternoon of my check in date, and the room wasn't ready. After several hours of waiting for a call back, I circled up with them at 9pm, only to be told they were moving me to the Hilton because they ran out of space... If I hadn't come to them, who knows how late I would have waited before finding out I didn't have a room. Horrible. Save yourself the trouble, cut out the middleman, and just go straight to the Hilton. They oversold, I felt lied to, and they've offered me nothing to make me feel like they want to make it right.

It was fine. Toilet kept repeatedly flushing. Shower was great. Bed was comfy

Small Bathroom, best shower head ever, comfy bed, big room, in my room no microwave, best hotel room I have ever been in, clean, and fancy! I was in room 1103 beside the elevators, I advise you to try and not get a room by the elevators because people that come to the hotel late after partying, you can hear them come up and down the elevators.

Very convenient and easy to access and very neat and clean. Staff also was incredibly helpful.

The only gripe I had was we couldn't check in early and had to downgrade our room to check in early. Otherwise, fantastic staff, they have been very friendly and helpful. The walk to Ignite isn't too far, a few hills, but we have free transit right outside the hotel to the conference. I would be happy to stay here again!

Location is very central to downtown Atlanta. Perfect place to hold a function because of this location. Hotel is grand and very well maintained. 5 star quality!

Staff was friendly, layout of the place was a bit confusing though. I didn't stay in a room - conference space is in the basement.

I stayed at this hotel for 2 weeks It has thee worst front desk people in history of hotels. Danielle is a black woman that is racist. Carter is a wannabe manager with no education or customer service experience. Why would they put people in place that does not offer a great experience. Jeffery and Ms Shirley from the lounge has great concierge hospitality. I travel all the time and this hotel makes me dislike being away from home. The pool is . If you leave your dog unattended In your room, they send 10 security guards to look for you. Other than that I give them a -1 for overall experience. Any questions see Alexandria Dupont

Great service, rooms, water pressure, and food. I really enjoyed my stay here.

I was under the impression this was one of the "nicer" hotels in Atlanta. Which is the only reason I'd want to give up free breakfast somewhere else. I needed a drink last night and after trying four floors vending machines, I gave up. They were all sold out or broken. No ice either, there's signs saying call the front desk. I called and asked about a drink and she said "no, there's nowhere to get a drink in the building" which just seemed INSANE to me. I'm glad I got to see the cool pool but I don't think I'd ever stay again.

If you are looking for a hotel to rest, this is not the best option !! We had some room neighbors who all morning had music and screams I have two girls who did not rest, try to stay one day to rest and according to the manager there was no room! what a disappointment !!

My favorite Atlanta convention hotel. They have moved the executive lounge breakfast to the top floor bar. Great move.

The worst hotel I have ever stayed at.. this is the loudest uncomfortable out dated hotel ever.. I wouldn t want my worst enemy to stay here.. I don t understand how are they even allowed Downtown Atlanta.. no one should stay at these unorganized hotel..

Busy location. Conference room was clean and nicely equipped.

I was on the top floor, nice double Queen room. Clean and no complaints at all.