Elliott Pike

Review of Sheraton Atlanta Hotel

We did not have a positive experience during our s...

We did not have a positive experience during our stay here.
They did not have the "Deluxe" room reserved for us so they put us in a "traditional room." Said they were going to "take care of us!" Agreed to lower the parking rate to $10 instead of $30 (turns out, free parking was supposed to be part of our package) and give us access to the "Club" on the 12th floor.
After checking in, went to our room. When we opened the door, we saw that it had not been cleaned (see pics attached - sheets and towels on the floor, old pizza boxes). Went back to the front desk and explained the problem (she apologized, gave us new room and two free breakfast coupons). That evening, we wanted to try the "club." However, the key would not give us access so we just went to the regular bar.
Next morning, we woke up to the sound of hammer drilling on the building and the sound of a person yelling like crazy in a room somewhere around us. The drilling and yelling both continued for about 20 - 30 minutes.
Left for the day and returned late in evening (around 10:30) and the room had not been touched (we did NOT put the do not disturb sign out). Bed was not made, no clean linens for bathing... Called for new linens which were delivered promptly.
The positive - The second room we got was as I expected. Clean and comfortable.
Overall, the service was the worst I've experienced in a long time. The people were nice and respectful, but just terribly run hotel.