Shake Shack Reviews

The slowest shake shack in NYC... Ironically, located in Grand Central Terminal. I wonder how many meals are abandoned here daily due to lengthy waits... And the wait is certainly not due to high quality... I've seen better looking and tasting burgers at McDonalds...yeh

Service is a bit slow, waited 10+ minutes and the only thing I was getting was a chocolate shake

The chicken sandwich was very mesy and the double to much fat not like the way it should be to bad and very decpointing

Guys and the brioche of ice cream that is used in Italy, with a normal hamburger, a leaf of salad and a tomato, brioche is for desserts , that's why Americans are crazy about this burger.
Anyway everything that looks good to see is not good to eat.

Great Burger, but even better fries! Could eat often if it was near me

Good takeaway joint in Grand Central Station in a very nice setting. If you have time it's good to eat and watch New Yorker's go about their business. Warning: It gets extremely busy.

Very good burgers, in an emblematic place in New York. An excellent option to eat well, at totally affordable prices. An option to consider.

Amazing place with amaing food and amazing music. I will give a 5 diamonds if i could.

Three years ago, it was my first Shake Shack.
I heard that I would wait, but I waited about 20 minutes after ordering.
Thanks to that, the meat was juicy and delicious.
It's expensive, but I wonder if this content can be helped.
I ate it at home so I don't think I will go to a Japanese store (laughs)

3 years ago, it was my first visit to this shop.
So delicious!
It is worth to wait for over 20 mins.

Best burgers ever!! Servive was quick and everything was delicious!

Burgers were pretty good. Service-OKAY. Soda mix was all off. They were quick at taking orders, but painstakingly slow at fulfilling orders and with any degree of accuracy. We received an extra burger (yay!), but my BIL was shorted a fry and my dad is still waiting in line for the rest of his (40 minutes later).

Shake Shack @ Grand Central Station was the bomb. Big ups to Dave Yearwood the Connecticut Area Director. He made our stay really special

Within commercial burgers is very good and at an affordable price.

Not my favorite shake shack but the burgers are amazing nevertheless. Seating area is small and body and also a little dirty. If you can go to a proper branch in NYC.

Great comfort food! We always stop at the Grand Central Terminal location for lunch!

The shake was fantastic, and enjoying our burgers in the lower level of the Grand Central Terminal was a lot of fun.

Really awesome. It is the only food place worth visiting in Grand Central station. The only issue is not necessary their fault, but the stench of the vagrants in and around the station is very off-putting. Nonetheless Shake Shack is Awesome!! The customer service is second to none!!!

The best fast food burger you will have for sure! In this particular restaurant the lines can be pretty big so don't come in a hurry

I'm a big fan of Shake Shack food and restaurants so i'm a bit biased. The food here was consistent - been here about 3 times. All 3 times for dinner at around 7pm. Never disappointed. The half/half is pretty good; a little sweet but dilute it with some cold fountain water and it'll taste better. I had the mushroom burger, double stack, and chicken shack, cheese fries (with cheese on the side). Always a good fall back for a casual meal.

Staff is always friendly. I came in near closing to satisfy a craving expected them to be over it and they were both incredibly friendly and helpful. And even near midnight my donut was still deliciously perfect.

5 star for Nkrumah. I m in the food industry in NYC and i gotta tell you this guys is into what he does. Friendly , fast and efficient . Despite the fact that he had a long line of hungry souls coming his way , he had a smile on his face something not all Crew members do in this busy city. Keep up the great work mate .

Of the best burgers I've ever tried. It's worth the wait the ranks and the price

By far the best burger fast food joint in the city. Make sure to get a shake as well!

Undoubtedly one of the chains with the best burgers, the double smile shake is recommended, not to mention the french frieds ...

Smoke burger was dissappointing. Tossed it half way through as it was as good as McDonalds. My last burger was fantastic not sure why this was a sloppy bland mess.

It's the best fast food.
Their hamburgers are delicious as well as their fries.

Excellent burgers for a quick lunch or dinner, normal prices, not too big sandwiches.
A good place for a quick and quality lunch

Delicious hamburgers! I will return whenever I can!

I loved this place, the perfect place to eat an hamburger.

- 70% of the day crowded
- nevertheless fast order possible
- paid with card in seconds
- juicy meat, super soft bread and fresh salad in the burger

Delicious beef patties, and perfect fries! Cannot say enough about their custard shakes. Price however, a little on the expensive side

We were recommended this place for its delicious burgers, great disappointment we took and maybe it was not the right branch to meet! We ate badly, among many people and a lot of noise! They also made us wait approximately 15 minutes standing waiting for the order that was nothing from the other world (2 burgers, 2 fries and 2 sodas). They are not as rich as we expected!
They may have more luck in another branch

The burgers were delicious. Knocking off one star because the Shack Wine (white) cork broke. They should probably find a different cork manufacturer.

Great burger and shake. The prices can be steep but you are paying for quality that is what you get when you go to Shake Shack. The lines can get long but the lines tend to move quickly. But this is no McDonalds so it might take awhile for the food to arrive after you pay for it. So if you are looking to catch 3:59 train, I would recommend going somewhere else.

Delicious hamburgers! It's a little more expensive than Mc nothing more.

Definitely worth a visit. Not the biggest burgers and on a first glance they look basic, but the quality and taste will win you over.

Waited for a solid 45 minutes to get chicken nuggets and a drink. The drink was watered down and the nuggets were not worth the money. Not a lot of food for you re money and definitely not worth the wait. Employees were annoyed and didn t really care. Would ve rated it lower....

Best burgers on budget! Always at any location... yumy

Even if you are not a fan of fast food, you will fall for this still very confidential chain. Go there with eyes closed especially as the value for money does not spoil anything!

One of favourite place in Big Apple. Very friendly staff adds value to this famous burger place.

Not gonna keep building up the food--all very tasty. This is one you either:

A. have to time properly
B. have to have time to burn

If you fulfill either of these requirements and need basically the tastiest quick option in GC, do it.

Here's what you order: Shack burger with pickles and onions, cheese fries, and their shake of the month. Bam!

One of ny's best known fast food chains.
Serve both beef and chicken sandwiches, with vegetarian options at an affordable price.
Their chips are really good and very crispy

For a delicious hamburger. Small portions but adequate prices

Nice fries, burgers and shakes could do with some more seating though

My favorite burger to date. Love the Shake Shack concept and their execution is always at the top of their game. Not only are the burgers, fries, and shakes always made fresh to order and tasty - but the staff have consistently been very helpful and attentive and friendly. Not something you always find at a fast food type establishment.

This is how America tastes Not particularly cheap it is not, but it is good. I highly recommend everyone.

Good and quite rich low cost hamburger, the service is usually fast

What an absolute disgrace. I frequent this location weekly and will no longer be doing so. To illustrate how the staff treat their customers, I ll tell my story. I placed a mobile order at around 4:30 for 5 pm. I received no notification of my order being ready, which led me to go to the pickup window to ask about my order. I asked someone about a mobile order and then was ignored. I asked a second person who said it s not ready yet and did not even make an attempt to look for it. I asked a third person several minutes later, who somehow found it waiting 10 minutes after my pick up time. I asked for it to be refried as the burger was most likely cold, to which the employee obliged with a look of disgust, as if they were personally inconvenienced. I was going to let this whole situation go until I saw a cook bring my order to the window, make eye contact with me, and then disgustedly throw down the order as if it was a piece of trash. When I angrily brought this up to an employee, he began shouting at me to have a nice day and that my day would get better. I have never been treated like this in any establishment, let alone one I frequent on a weekly basis. The worst part is that they weren t even busy! The staff consistently ignores those with mobile orders and then acts with disgust as if they are being personally inconvenienced for doing their job. It is astounding how unprofessional the staff were. I understand that customer relations is not easy, but for them to a) not acknowledge that they sre wrong b) treat a customer as if they are an inconvenience c) make comments to their coworkers as if I could not see and hear them is truly astounding. I will no longer be going to this location and do not recommend anyone to go here to eat. There are many other shake shack locations that actually care about their customers rather than care about when they are clocking out. Truly a disgrace, and honestly, each and every person who works at this location should be ashamed of themselves.

Over rated, food wasn't as great as everyone makes it out to be and the line was incredible long, it took forever to get our food even if you preorder online.