Sesi Lincoln Mazda Review

Ordered parts for Mazda and received on time as promised. Even got a call when it arrived. Very friendly too.

We purchased a previous lease vehicle from SESI yesterday and it was beautifully detailed and serviced--looked new. Fast and friendly customer service throughout the whole process. Thank you to all involved---jobs well done.

Friendly reception upon arrival. Beautiful facility! Great selection of Premium Vehicles!

Never, ever use their auto repair services. They tried to more than double the cost of new front brakes by telling me I had to have new rotors. ..I took it elsewhere for a second opinion and as I suspected, they were lying thieves. I have been a customer for years, and no more

Would not recommend this dealership to anyone. As a single woman, was taken advantage of and lied to , for the sake of moving a car off the lot to make end of month quota!! Turned in my lease, drove off with my new car. Was told by my salesperson. I was all set, had nothing to worry about. To than get hit with a large bill for damages. REALLY. The car was not inspected until 7 days after I took ownership of my new car. The dealership is now repsonsible (you would think) My spare tire was stolen out of the trunk??? On there lot!!!! Not to mention what else happened to my car. I was told my the Dealership manager, they do have an investigation going, Mine was not the 1st. But still haven taken care of the other incidentals???? Never again, will I do business like this. This dealership should look out for the best interests of there customers. Inspection 1st, than sell a car. Do not walk around my car, tell me all looks good and tell me I have nothing to worry about. NOT TRUSTWORTHY

Service manager Mark is polite and careing. He makes sure my car is taken care of like it is suppose to. All while I drink fresh grind coffee. Thanks Mark

I used to love Sesi. But recently brought my car in for a check up for having no awd and an airbag light. Over the phone I was told the diagnostic would cost $130.00 total, but when I picked up the car they charged $270.00 as they chose to deceive me. I was then informed each problem is $130.00, even though that was clearly not told to me prior. They then told me they would ask the rep who quoted me what was discussed and stated they would call me back, but 2weeks later and still no call.

When my battery died, they offered to check it and then replace it right away. They were very kind and helpful. The visit included a nice clean car from their on site care wash!

The customer service at Sesi Motors was incredible. My salesperson was extremely knowledgeable and helpful during my purchase experience. I would highly recommend this business to others.

It takes Sesi mechanics multiple times to diagnose a problem and I don't have time to pay him over and over and over again

STAY AWAY if you dont want to deal with mean and dishonest people. Liars liars liars....starting from the guy who accepts your car into the service service to mechanics- one big crew of crooks.

The absolute worst customer service and trustworthiness from the Mazda team here. Beware last second, hidden "preparation" fees and multiple credit checks without your permission by the Mazda crew. Very shady experience and disgraceful lack of professionalism in what should be a customer-oriented industry.

I started at Sesi Motors Dealership in Ann Arbor because it was the closest one to my home. I spoke to a sales person on the phone but needed to take a look at the car I was inquiry about. I showed up a week later to look at the Volvo XC 90 and went to the salesman I spoke to earlier. He was surprised to see me show up and did not remember talking to me after I introduced myself. It was a very awkward first impression. I did most of the leg work asking questions about the car and then asking if I can see it and then asking if I can get my car appraised. Again very uncomfortable because I was not getting my questions answered nor did I feel like he was taking care of me. I even felt as though he did not care if I bought a car at all. I left the dealership with absolute certainty I would not purchase a car through them.

When I found Lafontaine in Farmington Hills the salesman was excellent and professional. He gave me more information which help answer all my questions; even the ones I didn't ask. There was water bottle there for my son who was thirsty and everything looked clean and professional. My husband and I spent over two hours at the dealership; we both test drove the XC 90. It turned out we special ordered the vehicle because it was too good to turn down.

The Volvo XC 90 sells itself; lets be honest. The car is top notch! However, the sales person will make all the difference of where the consumer will purchase their car from. I would not recommend Sesi Motors in Ann Arbor whatsoever to anyone because the salesman didn't take me seriously!

Joe Sesi & Alex Kassab are the epitome of professionalism! Spent and entire day getting my wife setup with a beautiful new car even though it was New Years Eve! Don't waste your time...go to Sesi Motors 1st

Leased a new Mazda 3. Genell has been helpful and informative of all my options. Have not had service done on it yet but have spoken with the service desk guys, they were very friendly.

No pressure. Darren is. extremely nice to work with

Felt incredibly pushed around by sales staff. Nobody seemed motivated, and overall I didn't enjoy the experience.

I went to Sesi Mazda today. I was pleased with the encounter until the appraisal for my trade in. I was floored by the low ball offer and was told that they "called 3 other dealerships" to obtain the price. Interesting, since I was offered over double (more than $4000) by a Chevrolet dealer using Kelly Blue Book instant offer, while I watched the salesman enter all the data for transparency. They told me to sell my car and use the money to come back and lease from them and did not appear willing to negotiate their price. I would be hard pressed to give them any of money or business in the future and will be seeking out offers from alternate Mazda dealers (and maybe just picking Chevy).

I am giving 2 stars since I did find the sales people to be generally pleasant.

I went to Sesi Mazda recently to help my mom search for a new car. She was gunshy about car dealerships as most of us are. Sesi proved us wrong. They were welcoming from the moment we walked in and took the time to show us all the options. They were extremely patient and helpful throughout the whole process. I could not have asked for a better experience for myself or my mother. Not only did they sell her a car, but they have earned my future business as well.

This was my time visiting Sesi Motors. I felt comfortable with asking questions everyone was nice and attentive to my needs. They even washed my car after completing my car repairs. Wow!!!

Website and google maps have the wrong hours posted. Tried to get here early but the hours in the door say they don t open for another hour.

After reading the mixed Google reviews of SESI Motors, I was very cautious to recommend to my son, a University of Michigan student, that he visit SESI to obtain a needed repair on his Volvo S70. However, since we had no viable options, we visited SESI s service department on a Saturday morning. Although the gentleman at the service desk was initially ambivalent about helping us, the owner of the dealership soon walked by and, after hearing of our plight, assured us that we will take care of you . After that statement from the dealership owner, the service department sprang into full action and we received excellent service. Since then, we have visited the service department at SESI on one more occasion and, to our delight, we were greeted again by the friendly and professional dealership owner, Joseph Sesi. Not only have we been treated extremely well by the staff at SESI, the warm and welcoming demeanor of Joseph Sesi has made our visits comfortable and relaxing. If you are in the Ann Arbor area and in need of service work on your Volvo, I encourage you to do yourself a favor and visit the service department at SESI Volvo.

Very good car dealer. I was just doing research for the future. There was no pressure to buy and they were very helpful.

Quick and to the point on buying a car. Very satisfied

Best car dealership! They treat me like family. No pressure, just helpful facts. Recently test drove the new 2020 Lincoln Corsair, it's great!

Christopher in Volvo service is great. We have been taking our cars under warranty there since 2012. Honest and accommodating.

Great highly recommend this to anyone needing service or buying a car

Excellent service and professional staff. They have a no pressure sales technique that makes it a pleasure to shop for a car.

Service department damaged my car the last time it was dropped off there. Management said they didn't do it then tried to blame me. I'll never buy,drive or ride in a car that has had anything to do with sesi.

Superior customer service! Very professional, responsive to my needs with prompt delivery and follow up.

the person claimed we could not test dive a car because it was out of gas.. I think thats a lie! they were anything but helpful here.. we ended up going elsewhere to buy our mazda and love our new car.. just not this dealership! my husband and I both think he was judging us by the car we had previously owned.. it had rust on it.. therefore maybe he thought we were poor and just wanted to drive a car for fun??? think twice before judging people! never judge a book by its cover.. same goes with people.

Spoke with a Darin in Mazda sales. He didn't sound to interested in helping me, and he never returned my call with price options. I bought a new CX-5 from another dealership that took the time to help us out!

No pressure, no "let me talk to my manager." Professional and genuinely nice people. The atmosphere here definitely played a positive role in us buying from them.

Can't say enough positive things about my experience at Sesi Motors. I read some of the reviews prior to going there and was a bit hesitant and on-guard. But I couldn't be more pleased. I dealt with Dustin, and he was awesome - Extremely helpful and personable.

I've never written a google review before, but felt inspired to contradict some of the negative reviews here since my experience was so positive. It's a great business and made the prospect of car buying much more palatable. Highly recommended!

I just bought my car from this dealership and I can't believe how easy they made it for me (I'm a foreigner so it's not that simple to get everything approved) I only had contact with Andrew Wrenbeck and he took care of everything. He was always very helpful.

I'd definitely recommend this dealership to anyone. It's as hassle free as you can get. Other brands never gave me a quote on the first day and they took 2-3 days to do the credit history check. Not with Andrew in Sesi Motors. He was efficient and quick.

Excellent dealership with very courteous accommodating staff.They aim to please and hit the mark so far with me.

My sales person was great, but I would not recommend purchasing a used care from Sesi. Their standards of quality and cleanliness are very low. I purchased 2 cars at the same time, one had obvious damage, the other we noticed after taking delivery. Both needed repairs. The first car was damaged between the time the internet photos were taken and the time I purchased it. They worked with me to try and fix it, but, after 2 attempts, the paint repairs were still poorly done.
The second appears to have been in a minor accident that didn't show up on the car fax. That is not Sesi's fault, and they worked with me to make repairs, that they are unable to complete. I went to pick it up the 2nd vehicle this afternoon, and the exterior was dirty and the repairman's hand prints and swirls were all over the area that was repaired. There was no effort to return it to me clean. Very disappointed. As I said, my salesperson was great, even Kermit, (I believe the shop manager, was great) but the overall quality, care, and attention to detail is not .

Don't recommend this place or salesman Gary. Went here to look for a CX5 and once Gary smelled a single woman looking at Lincolns he pushed us off and wanted us to schedule a test drive the following week. We were put off by this and I was irked he talked my significant other as if she didn't understand English.

Aside from that experience, if you set up an Autotrader search for the CX5 as well you'll see that they don't have the lowest listed price for the area.

This dealership, and Andrew Wrenbeck in particular, totally has my trust. Purchasing a car is a big deal, and usually a stressful one -- particularly as an Asian American woman. From what I've seen, the workplace culture at the Sesi dealership in Ann Arbor, and specifically Andrew's personal qualities and skillfulness, gave me a sense of trust in the care and respect they have for people, as well as the quality of my car and value of my purchase. I feel very comfortable coming back to this dealership in the long term, should any maintenance or other issues come up. This sense of trust is rare, and when combined with such depth of knowledge and experience on Andrew's part, it is something I don't take for granted. He worked very well with me as well as my parents; having a great sense of humor didn't hurt either :) Really appreciate it.

I do not recommend this place I will be purchasing my new Mazda from a different dealership!

My wife and I just leased a new Mazda CX-5 from Sesi Motors. They have a nice selection of brands to choose from. Nick Nacif was very helpful, and patient, while we jumped back and forth between vehicles. We had a great experience.

My driver's side floor mat wore a hole after 2 years of ownership, so I brought my 2010 Mazda 5 into this dealership for what I thought was an issue with the product. Chris and Ed in the service department were very helpful, and replaced the floor mats with an upgraded higher quality product than originally came with the vehicle. The floor mats were not technically covered under warranty, but the dealership valued me as a customer and chose to do what I think was the right thing in the situation. I also have to comment that the original salesman who sold me the car was very attentive and helpful. I purchased the car on one of the worst snow days of 2010, and we test drove the car in the snow with good results, it has worked well for my young growing family!

Sesi's been consistently good to me--from initial sale through subsequent service appointments.

Eh, My experiences with the Service Dept has been Sluggish at best. Either they have crammed appts, or not enough staff. One Time I actually waiting nearly 3 hours for an oil change for my CX5. Also some of their people have been rude. very pushy. When I call their Service dept they have an admin who gets all pissy when she answers the phone. She needs some customer service training. I'd be happy to show her how to have phone manners. Ive talked with 1 guy at Sesi in the past his name was Mark in the service dept. He was really nice. Overall its hit or miss with Sesi. You guys could learn a lot from Brighton Mazda. btw, I bought my new CX9 grand touring from them because of the exceptional experiences I had with them.

I had a review on here earlier that I had forgotten about because I usually use Yelp (where I posted a very good review about Mazda Ann Arbor and my experience. Yes, I did feel a bit put off about the amount "someone" stated my car was worth, but Mike Rhinehart the salesman, totally made up for it and gave me such a good deal on my new car, it made the whole deal a more than fair package.
As I stated on Yelp. I would buy all my cars from Mike and highly recommend him.
I am a woman who knows NOTHING about buying a car, and he was very honest in explaining everything to me.
My original outburst about the low ball on my car had nothing to do with the salesman, but Mike made up for it by giving me the deal of a lifetime.
I hope he always works for Mazda because I love my car and I wouldn't deal with anyone else.

Edit: I added another star because Sesi did follow up on my review and apologize for the lacking service.

The buying process was ok with the exception of them walking back on including Apple car play/Android auto after I paid a deposit. The service center is where customer service and just basic respect is lacking. Plan on being ignored for 5-10 minutes when you walk in. I paid for remote start installation and wasn't shown how it worked. Overall, I find them unhelpful and passive aggressive, but the actual work- if and when they decide to help you- is done properly. So, take of that what you will.

I love Sesi Motors! They are very customer oriented with courteous staff and expert mechanics. Sesi's has never let me down.

Sesi's Mazda service department go above to provide great service! They've helped me solve problems, saved me money, and don't waste my time or pressure unneeded repairs. Their prices are fair. I'd love if Sesi had loner vehicles but everything else is great!

I see that my experience is not unique. I would tell my friend considering service at Sesi "Are you ready to tear your hair out?" A service writer told me I needed brakes when I got an oil change (<40Kmi) immediately before leaving on a trip. So, I paid a bundle for front brakes. The brakes were HORRIBLY noisy on my trip. Have been back to Sesi over and over and over, during a span of four weeks, about the squealing, screeching, whistling brakes. Almost each time they have assured me it has been taken care of. After going back, from out of town, again and again, they wore me out. I am driving embarrassed with squealing brakes. Service writer does not do what he says. Service Manager, Chris, did not return my call. To add insult to injury, Mazda keeps sending me emails promoting new Mazdas and directing me to Sesi. ARRggh

First time at dealer! Service was very helpful and quick. Thank you for the loaner and car wash!

EDIT: I received a call from the dealer today acknowledging my frustration. They are attempting to make the recall go as smoothly as possible for me and make up for the bad experiences. I raised my review from 1 to 2 stars because I appreciate them acknowledging the issue. I'll revisit the review again after my next service.

About a year ago my Mazda had an airbag safety recall. I scheduled and appointment and came in, left my car and went to the waiting room. About an hour later they came back and told me that they don't have parts and won't for a while. Seems like something they could have mentioned when I made the appointment and again when I got there.

About a week ago, got a letter for another recall. This time I called them to confirm that they have parts in stock and they confirmed that they did. I scheduled an appointment for the next day. Once again, despite calling and confirming, they informed me that they do not have parts and won't for a while.

One time isn't the end of the world, but they've done the same thing multiple times and unnecessarily wasted several hours of my time in the process and haven't seemed to care about that fact.