Historic and era-true decor with all the modern amenities just a short walk from the Moscone Center for con-goers (me) and the price was right. Staff were all friendly, knowledgeable, and eager to assist with anything we needed. Free Seattle's Best coffee every morning? Yes please!
Would definitely stay again and besides, free internet downtown isn't a typical perk these days
It's nice hotel. A bit cramped as it's in the city. But the service and every other detail is well taken care off. There is no parking for guests, which is a big t disappointing. The Jasper restaurant is very good.
Love the old school charm, even though the room is small
Great location. I can say the breakfast was moderate. Rooms are still upscale but a bit outdated
Nice hotel. Staff is friendly. WiFi is pretty good, a little slow at night, but pretty standard for a hotel. Room is clean and comfortable. Would stay there again.
Great service, nice room. But the hotel is going through construction and the walls are thin. You can hear everything.
Great check in experience. Room is small but really charming
Room was larger than expected with an excellent bathroom and entertainment centre.
Small clean room in a convenient but slightly sketchy location.
Clean rooms, friendly staff. Perhaps not the best location, depending on where you intend to go in the city. Room Service Call was never returned and wake up call never happened. Also, a voucher for the attached restaurant was charged to my room instead of credited to the bill (still waiting to hear back on this). The hotel changed names during our stay, and their computers were down for several hours. Also, business center under renovation at the time.
Excellent personal hotel at the top very attentive and with our help, just a bit small room. By cons super location 2 minutes walk from powell place
Old fashioned hotel. Lacks basic amenities like tooth paste. Be prepar d when staying here.
Pictures were deceiving the room we stayed in was tiny and we found rubbish on the floor from the person who had stayed there before us. The only thing it had going for it was that it was conveniently located if you didn't mind walking past all the homeless.
Clean rooms, pleasant staff, affordable rates, I'll be checking in again soon.
The hotel lobby is very nice looking, it has very comfortable chairs. The staff has been very responsive to requests and keeping things clean and well stocked.
Service was nice. Location is pretty good. But the room is kind of small and feels a bit old.
I ve stayed here numerous times. It always ends up being the most affordable boutique hotel in San Francisco. Lots of great restaurants within walking distance, as well as transportation options.
We had a great stay at Hotel Spero. The room was a good size for a couple nights stay and we thoroughly enjoyed the coffee and tea that was offered in the mornings on our way out. Parking is very convenient as there are many parking garages right across the street and down the block. What deserves the five stars the most is the incredibly friendly and helpful staff that accommodated our needs after a small mishap. The manager Sean is especially great.
Better than hotels of its class. But in the evenings there are more homeless people (more than near Union Square).
Great Kimpton. Pam Forever is Forever a great person.
We stay there about a year-and-a-half ago and I have to go to San Francisco for business, ironically enough I stay there again 2 days ago. The hotel is ongoing renovations, the room looks newer but lacks a few things. No water bottle snack bar or coffee machine in the room just a glass, I opted out not to drink sink water. Check-in was easy as ever and the coffee downstairs was a good thing to wake up with. Maybe it was just me but I could not find the menu for room service either.
Cute, moderately priced, hotel in the city and close to Union square and walking distance to some great restaurants. I've stayed multiple times during the recent renovations and have not been disturbed by any construction. Lobby is still a little dated and currently under construction. Excited to watch the transformation unfold.
Hotel is anything than new, but still a great place to stay
Good hotel. Comfortable beds. Clean sheets. Clean washroom. Good staff. Price is reasonable. WiFi is good too. Complementary coffee in the morning at the lobby.
Excellent stay . Nice conjunct bar. Hotel was under construction but that was o.K ..
Very nice, clean hotel in the center. No parking area.
Great location and friendly staff. Rooms are pretty roomy considering SF spaces. Eco-friendly hotel
Brown water was coming of the shower and faucet and there have been multiple times when no one was at the reception desk and when they are there, they are very unwilling to be helpful. It feels like a 3 Star Hotel but not 4 Star because of the lack of helpfulness, and if you extend a day they treat it as a new reservation and hold another security deposit on your credit card. There are so many better places to stay.
Very friendly and the only one around meddle of the night with good vibes
The hotel is convenient to various attractions in San Francisco. Room is fairly spacious and well appointed. Hotel gym is smaller but sufficient. Staff members are friendly and helpful.
Location is a good place in SF. Nice customer service and good rooms.
Rooms a little on the small side but they try to keep it nice and clean
Quite central hotel (Union Square) but bordering the Tenderloin district. A building of a certain age, room and in particular the small bathroom. Very kind receptionists, very scenic hotel lobby
For what a hotel fee if the hotel does not offer anything?
The windows were extremely dirty. Bathroom very small, you could hardly move and the sink was dirty. What do I have to pay for this Mandatory Hotel Fee of $ 34.19 per night per person? The gym is ridiculous !!!
Great service by front desk. Room was great value for money! Compare to W San Francisco at 3x the price and no comparison. Enjoy!
Very good hotel. Well located in downtown San Francisco
Different property with some heritage touches. Friendly staffs right from front office to in-house restaurant Jasper. Very well maintained and clean rooms. The only point for which I am not able to rate 5 star is because of few very basic amenities were missing. Room size and in-room tea/coffee maker is something you would expect in any class of hotel now-a-days. Surprisingly, great free coffee from morning 5 to 10 is something which is not very common and something really unique in this property.
Good location. Good rooms. Good staff and service. It's good.
Clean, quaint, and great staff. -1 star for no security out front. Can't stand out front for 30 seconds without street trash harrasing me.
We stayed in an suite so it felt very comfortable and roomy. Looking at the hotel room layout the regular rooms do look tiny. They we nice enough to waive the resort fee for us due to many of the amenities not being available during the pandemic. We loved the water dispensing machine they had at the lobby it saved us lots of time not having to go find bottled water. The reason why this hotel didn t get 5 stars was because staff and the location weren t the best. The staff at the front desk never seems to be too happy as we passed them as we came and go, that s pretty sad! The location was central but was nearby all the homeless living in the streets. Walking around the area felt unsafe and the streets smelled! I would stay somewhere closer to the piers that area seemed more upscale.
Very nice hotel, friendly staff, nice room, comfortable bed, but lukewarm shower water!
I went to Hotel Spero for a professional training seminar. The hotel is nice for it's size and location. Only item I disliked was the coffee they provided.
Lovely lobby at this boutique hotel. Very clean and warm interior design. Didn't get to check the rooms as my friend whom I was visiting wasn't answering his door.
Had a good time staying in this hotel, central location friendly personnel, great view from top floors. Rooms are renovated.
Great hotel with some amazing historic features in the lobby.
Great location. Walking distance from a lot of malls and bars. Bellman Jack is the hardest working man I've seen in a while! Thanks again!
Comfy bed, good location, helpful staff, nicely decorated. You also get lots of towels and the bathroom clean. Would stay again.
Clean, charming rooms. The bathrooms need an update thought.
My stay at the Serrano Hotel had stated with speculation as I first arrived. After spending the night and talking to the employees of the hotel I've found both the staff and hotel to be quite pleasant
Aside from all this madness from this website, the hotel was an absolute garbage! Old and dirty atmosphere. Old elevators and bedrooms. Our room's heater was broken and took them hours and a few calls from us to come up and not be able to fix it. And they gave us a small heater to enjoy my wife's birthday while suffering from sinus pain in the cold weather and having to get on cold medication because of all this. The staff said oh sorry you did not ask to change your room? Well, I am sorry! I did not know I have to work on YOUR responsibility of making sure the guests are comfortable and happy. Never coming back and do not recommend this place
The hotel and room were great. Staff was very helpful. Our TV kept losing signal. The attached restaurant Jasper's was decent and convenient.
Great hotel. Feels like classic San Francisco but it's bee renovated so the rooms and lobby are very nice. Attached restaurant is also very good. Our A/C didn't work in our room but I'm sure it was an isolated incident. Would definitely return
Good price for the hotel. Location is good for getting Around. Rooms were nice and big. Shower could have been better tho. Not alot of pressure.
Good view, room was compact but it worked. Interesting older modeling (to be expected in that area).
Room was good, expensive rates, on check out was hit with extra cost of 34 dollars a DAY???.
Stayed here for two weeks. It's on the edge of a bad neighborhood. Also any time I turned on the hot water it made very very very loud banging noises.
Rooms were a bit small. The staff was nice and courteous.
The rooms are nice, but the doors and hardware are quite old. Understandable since the hotel itself is very old.
Neatly appointed rooms and very accessible parking. The cocktails at their restaurant are a must try. The one thing that can be improved is the bathrooms, very congested.
A standard hotel for the area. It's on the edge of the tenderloin (the rough bit of SF), but not enough to worry people. I stayed in a 14th floor room which wasn't that noisy and was fairly well put together.
The rooms are a little dated, but the price reflects this. Beware of their $27 a day "resort fee" which will push your price up though!
Small, and a very important factor which is not present customer service and accommodating guests
Staff is super kind and friendly. Rooms are clean. Hotel is very much about conservation. Instead of a pen in the room, they provide a pencil that will grow into a flower! Also love that they donate clothing that you leave on the luggage rack to a local charity. They let you choose an aroma stick to go in your bathroom, which was yet another awesome little touch. I wish I had more pictures to share but it looks like I only took a photo of the lamp I'm going to go hunt down and buy now
Room was next to elevator. I was woken up a few times at night due to the elevator noises.
The beds were very good but the amenities were poor and the service was so so.
If you like old San Francisco, the interior seems to be pleasing.
